it service servicio tic
DESCRIPTION
IT Service Servicio TIC. August 31 th 2012 . WE CAN HELP YOU. PROVIDED IT SERVICES. INFORMATION OF INTEREST. HOW TO CONTACT US. WE CAN HELP YOU THE TEAM. THE TEAM. MIGUEL ÁNGEL ROMÁN IT TEAM MANAGER. WE CAN HELP YOU. PROVIDED IT SERVICES. INFORMATION OF INTEREST. - PowerPoint PPT PresentationTRANSCRIPT
IT ServiceServicio
TICAugust 31th 2012
2
WE CAN HELP YOU
INFORMATION OF INTEREST
PROVIDED IT SERVICES
HOW TO CONTACT US
3
WE CAN HELP YOUTHE TEAM
4
WE CAN HELP YOU
INFORMATION OF INTEREST
PROVIDED IT SERVICES
HOW TO CONTACT US
MIGUEL ÁNGELROMÁNIT TEAMMANAGER
THE TEAM
5
WE CAN HELP YOU
INFORMATION OF INTEREST
PROVIDED IT SERVICES
HOW TO CONTACT US
CARLESGARCIAED1MORNINGS
MARTAMONTAÑESED1AFTERNOONS
JAVIERESCACENAED3MORNINGS
DAVIDFERNANDEZED3AFTERNOONS
MIREIADOMENECHEDSCMORNINGS
FRANCESCSERRAEDSC AFTERNOONS
THE TEAM
CONTACT US IF YOU NEED IT ASSISTANCE
WE CAN HELP YOU
INFORMATION OF INTEREST
PROVIDED IT SERVICES
HOW TO CONTACT US
Configuring the wireless network on your devices
Configuring your ESADE e-mail account
Sending files to printers
Accessing to the ESADE Intranet
6
7
PROVIDED IT SERVICESOUR SERVICES
8
WE CAN HELP YOU
INFORMATION OF INTEREST
PROVIDED IT SERVICES
HOW TO CONTACT US
100Mb Mailbox650Mb Network Folders (private home directory S: and shared folder R:)Access to ESADE IntranetWireless HotSpot (“esade”)
Scanner at MBASA room3 XEROX printers and photocopiers on 0, 2 and 3 floorVGA to DVI / MAC / iPad adaptors lending serviceTouchscreens at the 12 MeetingRooms
OUR SERVICES
9
INFORMATION OF INTERESTTHE BASICS
10
WE CAN HELP YOU
INFORMATION OF INTEREST
PROVIDED IT SERVICES
HOW TO CONTACT US
1. Print and make photocopies on campus2. Pay at the on-campus cafes, restaurants and parking3. Borrow material from the library
You can top up your card with cash at
ARAMARK coffee or restaurant on the ESADE Campus
TUI CARDAdvantages You need to
ACTIVATE your TUI card on the Intranet
for first use
4. Access to the Meeting Rooms
11
WE CAN HELP YOU
INFORMATION OF INTEREST
PROVIDED IT SERVICES
HOW TO CONTACT US
HOW TO PRINT
You can print from
1. Any computer of the Campus
2. Your personal laptop
12
WHERE TO PRINT
0 Floor
2nd Floor
3rd Floor
WE CAN HELP YOU
INFORMATION OF INTEREST
PROVIDED IT SERVICES
HOW TO CONTACT US
13
WE CAN HELP YOU
INFORMATION OF INTEREST
PROVIDED IT SERVICES
HOW TO CONTACT US
HOW TO CHANGE YOUR PASSWORD
1. Go to e-Office2. Click «Password» at the
option list3. A new window will appear.
Introduce your new password.
ESADE Intranet
14
WE CAN HELP YOU
INFORMATION OF INTEREST
PROVIDED IT SERVICES
HOW TO CONTACT US
HOW TO FORDWARD YOUR ESADE E-MAIL ACCOUNT
1. Go to e-Office2. Click «redireccion del
correo/Mail Forward» at the option list
3. Follow instructions to forward your Esade e-mail
ESADE Intranet
15
WE CAN HELP YOU
INFORMATION OF INTEREST
PROVIDED IT SERVICES
HOW TO CONTACT US
HOW TO REQUEST A USERNAME CHANGE
1. Go to Preferences2. Click «Request a username
change» at the option list3. Follow the rules and
instructions to request your new username
ESADE Intranet
16
WE CAN HELP YOU
INFORMATION OF INTEREST
PROVIDED IT SERVICES
HOW TO CONTACT US
Advantages
650MB NETWORK FOLDERS
1. They are secure in case of disk failure
2. The user does not depend on the computer to work
3. Increased security against viruses
4. Access from anywhere
17
WE CAN HELP YOU
INFORMATION OF INTEREST
PROVIDED IT SERVICES
HOW TO CONTACT US
TO REMEMBER
USERNAME:[email protected]
E-MAIL:[email protected]
18
WE CAN HELP YOU
INFORMATION OF INTEREST
PROVIDED IT SERVICES
HOW TO CONTACT US
TO REMEMBERwww.esade.edu e-Office
More info at: http://shared.esade.edu/infotic/Alumnos
E-mail WebAccess: http://webmail.esade.edu
19
WE CAN HELP YOU
INFORMATION OF INTEREST
PROVIDED IT SERVICES
HOW TO CONTACT US
PLEASE NOTEwww.esade.edu/homepage/movingintoinnovation
20
HOW TO CONTACT USHELPDESK
21
WE CAN HELP YOU
PROVIDED IT SERVICES
HOW TO CONTACT US
1. IT Service: 3rd Floor (between 3D01 & 3D03)
FIRST WEEK: SPECIAL ROOM 1D03
3. External phone number: 93 567 66 99
4. e-mail address: [email protected]
IT Service Help Desk at MBA
Campus is open:Weekdays from 8:00hto 18:00h2. Internal Phone number: 5555
HOW TO CONTACT US
INFORMATION OF INTEREST
IT Service Help Desk at Sant Cugat Campus is
open:
Weekdays from 8:00h to 22:00h
Saturdays from 8h to 14h
22
Q&A
WE CAN HELP YOU
PROVIDED IT SERVICES
HOW TO CONTACT US
INFORMATION OF INTEREST
THANK YOU
IT CREW
23