it service management foundation · it service management foundation based on iso/iec 20000...

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IT Service Management Foundation based on ISO/IEC 20000 Presented to: Vitor Teixeira De Melo 18 December 2014 drs. Bernd W.E. Taselaar Chief Executive Officer 4527504.20351501 EXIN The global independent certification institute for ICT Professionals

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Page 1: IT Service Management Foundation · IT Service Management Foundation based on ISO/IEC 20000 Presented to: Vitor Teixeira De Melo 18 December 2014 drs. Bernd W.E. Taselaar Chief Executive

IT Service Management

Foundation

based on ISO/IEC 20000

Presented to:

Vitor Teixeira De Melo

18 December 2014

drs. Bernd W.E. TaselaarChief Executive Officer4527504.20351501

EXINThe global independent certification institute for ICT Professionals