Eli FLORES5938 Southlark St. Phone: 832-801-6623

Houston, TX 77033 hilario432@gmail.com

MILITARY IT PROFESSIONAL TECHNICAL | EFFICIENT | VERSATILE

Exceptional communicator focused on collaborating with management/personnel to drive process improvements to grow a company and expand current knowledge and skill subset.

PROFESSIONAL EXPERIENCE

CSI SOFTWARE AUGUST 2015- CURRENTTECHNICAL SUPPORT

Answered incoming calls from CSI Software customers in a professional, courteous manner. Verify customer location and contact information; updated records if necessary. Created a case for each call in the IT ticketing system. Routed calls from customers to specific Specialists on the team. Noticed call patterns that indicated if there was a mass outage and notified the Technical Support Team. Acted as back-up for when the main Receptionist is out. Understanding of various modules within spectrum such as POS, A-R entries, Contracts and many others

needed to create the ticket for customer assistance. Helped customers with software related errors that occurred on a daily. Worked on Spectrum NG and Salesforce software and fixed accounts and reported bugs.

AD SUSSMAN DECEMBER-2014-JULY 2015TECHNICALVENDOR

• Flashed HISD software and Windows 7 onto Dell laptops designated for students.• BIOS configuration of permissions and boot setup conducted on every laptop.• Troubleshooting of HISD software and Windows 7 to insure laptop were handed to students error free. • Issued laptops to students in a professional and courteous manner while using Microsoft Excel and HISD

database to track students via student ID and SSN who received laptops. • Assisted students in questions and how to demonstrations for an issue a student didn’t understand. • Assisted students with forgotten username and password credentials and took them through the steps

necessary to reset the credentials.• Built Dell Desktops designated for teachers and school staff and had them carefully packaged.• Was selected on a small team that diagnosed laptops that had hardware defects and miscellaneous issues.

VIDEO INSIGHT, JUNE 2014 – OCTOBER 2014SERVER SPECIALIST

• Programmed servers with surveillance software and essentials. • Installation of Video Graphics cards and downloading software to appropriate servers. • Created and kept a record of the specifications of processing power, RAM, Graphic card information, and

other technical information accurately.• Executed shipping and receiving procedures via computer program UPS to deliver built servers and

cameras to locations nationwide• Performed RAID functions to divide memory and allocate it to desired locations. • Used functions such as disk partition, cmd, and Group Policy permissions as well as updated servers with

latest features.• Built servers from scratch using DELL products such as hardrives, RAM, Fans, CD-ROMS and

motherboards

SUPPLY ADMINISTRATOR, JANUARY 2005-AUGUST 2010 UNITED STATES MARINE CORPS SUPPLY ADMINISTATOR

Military training focused on IT related tasks and computer maintenance. Worked with a database that ran reports, tracked supplies and locations, records of billing and transactions

Setup LAN/WAN networks, computer workstations, software installations, various troubleshooting and technical issues.

Mentored and trained new recruits in job responsibilities as well as expected performance, values of Marine Corps.

COMPUTER EXPERTISE• Microsoft Windows including Office Suite• Network configuration and setup for Linux, Fedora, and Microsoft Server• PC Troubleshooting and Technical Support• Various computer security applications including McAfee, MSE, and Avast• Programming Languages including Python and Raptor 2.0• Experience dealing with switches, routers and other peripheral devices• Knowledge of hardware aspects o f a computer and how they function• Experience dealing with software based programs and ticketing systems• TCP/IP and other network protocols• MS Exchange• Active directory, DNS, DHCP• Microsoft desktop OS (95, 98, ME, 2000, XP, Vista, 7, 8, 8.1)• General networking (firewalls, subnets, routing, switches, etc.)• Backup hardware and software, RAID• Desktop and server hardware and software installation

EDUCATIONAssociate of Science in Information Technology- ITT Technical Institute-2010 - 2013Foy H. Moody High school- High school Diploma-1999- 2003