it. people. future. our company.€¦ · • digital disruption • internet of things •...

www.wuerth-it.comYour systems in expert hands.SAP . E-Business . IT-Services . Sales & BI Systems

IT. People. Future. Our Company.

Table of Contents1 Introduction 4

2 Würth IT – Our Company 6

Milestones 7

Locations 8

Our Principles 10

Objectives and Challenges 12

Core Competencies 13

3 Products & Services – Our Range of Services 14

ERP System 16

E-Business Solutions 18

Würth Global Services 20

Sales & BI Systems 22

Service & Support 24

Data Center Services 26

Our Services 29

4 Employer Würth IT 30

„YOUR SYSTEMS IN EXPERT HANDS - WELCOME TO WÜRTH IT“

Würth IT is the Global IT Service Provider of the Würth Group

Würth IT always plays a leading role in developing new business models and digitalizing existing company processes. Our main focus is on providing innovative solutions and the best possible service for our customers now and in the future. We therefore are continuously investing in well-trained employees, modern systems, and a stable and secure infrastructure. The preservation of our company culture – the breeding ground for creativity, loyalty, and trust is particularly important to us.

We support our customers in reducing the complexity of today’s requirements and increasing efficiency and productivity by harmonizing the IT components. We work very closely with our customers to achieve this. With our systems in expert hands, our customers will be able to successfully cope with future challenges in the changing markets.

Enjoy reading further!

Jürgen Häckel Christian Berndt Managing Director Managing Director

54 www.wuerth-it.comSAP . E-Business . IT-Services . Sales & BI SystemsYour systems in expert hands.

1

Würth IT is a medium-sized company and an internationally operating full-service provider of comprehensive IT solutions and services. Our customers include numerous national and international trading and service companies inside and outside the Würth Group.

Würth - the name stands for quality and reliability.We aim to achieve this all the time and to exceed our customers’ expectations. We do this by providing professional solutions, motivated employees, and strong project teams.

With passion and many years of industry experience, we provide our customers with individual and comprehensive support - from IT strategy consulting through software delivery, to operation and maintenance of the entire IT system which is hosted in our own data centers.

Milestones

1980 2002 2004 2007

Foundation of Comgroup Gesellschaft für Systemintegration mbH

1994

Takeover by the Würth Group

AWKG’s IT department implements the first IT projects in the Würth Group

Foundation of a branch in Shanghai, China

Renaming to Comgroup GmbH

2010 2015 2015 2016

Renaming to Würth IT GmbH

2014

Merging of AWKG’s IT department with Würth IT

Foundation of a branch in Pune, India

Foundation of a branch in Ramsey, USA

Important facts from our company history

2 Würth ITOur Company

2017

Integration into the IT strategy of the Würth Group

Foundation of a branch in Berlin, Germany


LocationsInternationally positioned for our customers on site

Since the first implementation of IT projects by Adolf Würth GmbH & Co. KG in the 1980’s and the foundation of Würth IT in 1994, we have continued to develop further. We have grown strongly and continued to expand. After founding the Chinese branch in 2004, other locations were added in India and the USA. This enables us to be available for our customers 24 hours a day, 7 days a week. Together with our affiliated companies, Würth Phoenix and Würth ITensis, we are able to provide you with the best possible service, no matter where you are in the world.

AMERICAUSA: Ramsey

ASIAChina: Shanghai

India: Pune

EUROPEGermany: Bad Mergentheim, Künzelsau, Waldzimmern, Schorndorf, Konstanz, Berlin

Würth Phoenix: Italy: Bozen, Rome; Hungary: Budaörs

Würth ITensis: Switzerland: Chur, Rorschach, Lucerne, Urdorf, Davos, St. Moritz


1110 SAP . E-Business . IT-Services . Sales & BI SystemsYour systems in expert hands.

DedicatedWe aim to exceed customer expectations. The secret of our success is motivated employees and strong project teams with a high level of entrepreneurial responsibility. We work with passion and commitment for our customers, our company and our products.

Innovative We have the courage to go in new directions. We are not satisfied with what we have already achieved, but keep striving for continuous change and progress. Every individual plays their part in creating new solutions and optimizations. This is built on a culture of innovation based on trust, freedom and openness.

ProfessionalWe create success. We place great importance on realistic consulting, communication and work. We adopt an honest and trustful approach. We develop professional solutions for our customers which we implement creatively, responsibly and successfully.

ReliableWe keep our word. We expect and thrive on mutual loyalty, support and reliability in our company. These principles along with dependability form the basis of our relationships with our customers, partners, suppliers and colleagues.

AppreciativeWe recognise service. Trust and mutual appreciation form the basis of our relationships with customers, partners, suppliers and colleagues. We therefore respect the individuality of our employees and customers. We focus on our employees’ strengths and help them to further develop. The golden phrase in our dealings with one another is ‘Thank you’.

Our PrinciplesGuiding principles of our corporate culture

www.wuerth-it.comSAP . E-Business . IT-Services . Sales & BI SystemsYour systems in expert hands. 1312

Objectives and ChallengesSuccess through successful collaboration

Objectives – We strive to be the:• Driving force for digitalization• Catalyst for enhancing business models• Motivating force for process optimization• Multiplier for effective business models• Basis for strategic growth

Challenges – Together we will master:• Digitalization• Digital disruption• Internet of Things• Standardization and modernization based on the Group requirements • Data protection• IT security

Core CompetenciesMore added value for our customers

1. Integrated solution portfolioDue to our extensive knowledge of requirements and standards in the Würth Group, we are in the position to develop tailor-made solutions for our customers based on a diverse portfolio ranging from ERP systems, online shops, apps and hosting in our own data center.

2. Market-leading technologiesOur high quality and reliable range of products is based on our cooperation with the leading manufacturers in the market (Microsoft, SAP, FirstSpirit, Stibo Systems).

3. Industry experienceWith more than 30 years of diverse professional IT experience, our long-term employees and top-qualified trainees offer the highest expertise gained though implementing hundreds of projects worldwide.

4. Solid and reliable partnerAs a member of the globally successful Würth Group, we are continually developing through international expansion and this results in consistent sales and profits.

Status 11/2016

Products & Services

Office Systems

E-mail, Telephony and Collaboration

IT Compliance and Security

ORSY Service Center

Electronic Data Interchange

Sales Force Systemsand App Solutions

Business Warehouse SAP ℅ HANA

Core Development

Business IntelligenceBusiness Objects

Management Information Systems

Customer Relationship Management

Online-Shop

Product Information Management

Website Content Management

International Product

Mobile Apps

Finance and Controlling

Sales, Logistic, Purchasing, Production

Group ReportingGroup Planning

Human Capital Management

SAP ℅ Microsoft

WÜRTH SYSTEM ONE E-BUSINESS SOLUTIONS WÜRTH GLOBAL SERVICES SALES & BI SYSTEMS

SERVICE & SUPPORT

DATA CENTER SERVICES

3


Products & ServicesOur range of services

Würth IT provides its customers with a comprehensive range of modern IT solutions. We ensure a more efficient creation of the business processes as well as a clear structure of the IT infrastructure. We also offer solutions for a smooth cooperation (independent of the location), future-oriented sales and analysis tools for the sales force, as well as a competent support in terms of data security in the 21st century. In addition, Würth IT’s support is available 24 hours a day, 7 days a week.


Advantages

Our services

Additional services for a project success

ERP SystemBasis for more productivity

Würth System One (WS1) is an Enterprise Resource Planning system based on SAP that is used for effective planning and controlling of enterprise resources. With this system, we support our customers in planning business processes more efficiently, increasing productivity and thus, strengthening their competitive edge.

Our solution is specifically tailored to the requirements of the companies belonging to the Würth Group. It offers various modules for enterprise management as well as numerous interfaces for other important systems.

Partner:

HolisticOur complete solution with a comprehensive range of services enables the mapping of all divisions.

CustomizedCustomized to the requirements of the Würth Group, all Würth processes are mapped by us in a single system: sales force solutions, master data management, adapted logistics, segmentation, e-business, export management, MasterService, ORSYfleet, and ORSYscan.

IntegratedDue to numerous interfaces, a smooth connection to other systems is also possible: EDI converter, SWIFT gateway, BI / BW systems, International Product (IP), product databases, online shops, and apps.

+

• Enterprise Resource Planning• Business Objects & Business Intelligence• Enterprise Portal• Installation & Upgrade• Customizing & Programming• Project Management & Organizational Consulting• Service & Support• Purchase of SAP licenses

E-TRAIN – The software suite provides an authoring environment for the creation of comprehensive documentations, customer-orientated training, test scenarios, context-sensitive user help, simulations, and e-learning.


SERVICE & SUPPORT


www.wuerth-it.com

E-Business SolutionsFuture-orientated, complete e-business package

Würth Online-Shop Our high-quality online shop has been developed especially for the B2B market and allows us to focus on specific target groups.

Würth Website The website with the current Würth CI also provides our allied companies with a wide range of design options. In addition, the integration into the Würth Online-Shop allows a “seamless design” for the web and/or shop integration.

Würth App With an automatic synchronization between the shop and app, our user-friendly and stable app serves as an addition to our Würth online shop and is available for the most common operating systems(iOS, Android and Windows).

STEP Product DatabaseAs a central and consistent source for product data, the cross-company database enables a collaborative and generic creation of electronic catalogues and print media.

The market environment is subject to a rapidly changing process. Studies reveal that customers increasingly access electronic channels to gather information about companies, services, and products, as well as to meet their own needs. In addition, competitors are increasingly penetrating our core market with new e-business models.

It has therefore become essential for Würth IT and any other growing and successful company to have a sound IT infrastructure as a basis for action. With regard to high availability, platform neutrality, and investment protection, we offer a state-of-the-art e-business solution that is tailored to the Würth-specific requirements.

Partner:


SERVICE & SUPPORT


SAP . E-Business . IT-Services . Sales & BI SystemsYour systems in expert hands. 1918

Web Analytics

RecommendationEngine

NewsletterMarketing

Google Tag Manager

Würth Online-Shop

Würth App

WS1G PA

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Product Data

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SERVICE & SUPPORT


Increasing decentralized sales and corporate structures require a smooth and secure solution for cooperation amongst partners, customers, and employees, regardless of the location. With Würth Global Services, Würth IT provides the basic element for a decentralized communication and data exchange.

Not only do we supply all the important basic IT functions (file/print, VPN access, service, support, updates, operation, client management), WGS also includes modules for an effective and modern cooperation within the company. The modules can be combined as needed or acquired as a complete package within the scope of WGS 2.0.

WGS Communication Solution (Microsoft Skype for Business)Independent of the location and device, our flexible and global communication platform is used for audio and video calls, conferences with internal and external participants, desktop sharing, and much more.

WGS Mail Solution (Microsoft Exchange)The comprehensive and clear solution for messages and appointments. It has been optimized for accessing mobile devices, it enables the sending and receiving of e-mails with a size of up to 20 MB and provides an e-mail mailbox with a storage volume of 7 GB.

WGS Collaboration (Microsoft Sharepoint)At the center of information and project management in cross-site teams, the secure platform facilitates the cooperation by means of teams and project pages, including calendars, tasks, document libraries, and others.

WGS Filebox (Seeburger FX) Our tool for a secure and simple data transfer without size limitation. This can easily be integrated via e-mail, file explorer, Internet browser, web portal, and app into the daily working process.

WGS Mobile Device Management (AirWatch)All mobile devices are managed via this centralized console. This console also enables the secure and automated rolling out of devices and applications. All common terminals and operating systems are supported.

WGS 2.0Full service from one source – from hosting to support of all WGS services with a centralized operation of systems in our modern data centers in Germany.

IT ComplianceWürth IT is an accredited certification center according to ISO/IEC 27001. We offer data protection services for internal and external companies. With security checks and security training, we ensure comprehensive information security management.


Würth Global ServicesInternational cooperation due to decentralized communication solutions

Partner:


SERVICE & SUPPORT



Würth IT provides innovative solutions for our customers’ sales staff. With excellent sales and analysis tools, we are able to render fast and precise selling for our customers.

Our sales apps enable our customers to quickly and easily access the current product and customer data on their tablets. This ensures that sales appointments are more efficiently planned and thus, being more attractive for our customers. This results in increased satisfaction of both the employees and customers and leads to higher sales.

The additional option to carry out a detailed analysis of the customer and sales areas by means of our comprehensive Business Intelligence tools is of particular importance. If interpreted correctly, this data will create a competitive advantage and be strategic in developing in a globally networked world.

Sales Force Solutions – Sales Apps1Plus is a unique sales tool created for the everyday sales activities of the sales staff. This simple to use tool is used by both back-office and field service staff. With the access to customer data, order data, route planning, product catalogue, information on article and availability, 1Plus supports the sales department in generating orders.

BI Solutions • Standardized reporting provides sophisticated and tested reports, analyses, and

dashboards for the sales department and management.• BW Integrated Data Models are preconfigured data models and key figures for

evaluating and analyzing data from WS1.• MARS (Multi-channel Analysis & Reporting System) is our interactive dashboard

application for analyzing sales areas.• Mobile BI is our Business Intelligence applications which are used on mobile devices.

Sales & BI SystemsSustainable solutions for modern sales

Partner:


SERVICE & SUPPORT



Availability, solution orientation, and reliability are the values which are necessary for a successful customer service and contribute significantly to customer satisfaction. We provide our customers with a comprehensive IT support covering the entire range of products and services.

You can rely on Würth IT’s service & support. With a team of more than 200 experienced application consultants and developers, we offer a high-quality and reliable support that is available for our customers 24 hours a day and customer requests can promptly be handled.

ComprehensiveOur hotline provides instant support. The solution-orientated consulting team offers personal support for the entire range of products and services.

From one sourceThe centralized helpdesk, based on the SAP SolutionManager, provides our customers with a single point of contact and communication.

High availabilityDue to the regional support locations worldwide (Germany, USA, China, India), we are available for our customers, 24 hours a day, 7 days a week, 365 days a year.

High solution qualityMore than 200 experienced IT specialists guarantee high-quality support based on the SAP Partner Center of Expertise.

Service & SupportComprehensive support for our customers

Advantages


Managed Hosting / Managed ServersA perfect solution for a comprehensive and high-quality service that will perform all tasks of system management and system maintenance for our customers.

Virtual Hosting / Virtual ServersOur virtual services allow a flexible reaction on enterprise workloads and, where necessary, a fast and easy enhancement of the performance without being bound to hardware components.

Cloud Computing (IaaS, PaaS)Secure, flexible and fast, cloud computing is the evolution of digital collaboration in the company for which Würth IT offers innovative cloud computing services and state-of-the-art solutions.

• Infrastructure as a Service (IaaS) – Our virtual service includes servers, storage, network, archiving, data backup, and data center infrastructures.

• Platform as a Service (PaaS) – We provide our customers not only with hardware services, but also with operating systems and application infrastructures.

Colocation / HousingOur data center environment is available for the server hardware of our customers, providing them with comprehensive physical and virtual security measures, favourable Internet conditions, and an independent power supply.

Our Services

Project Management

Project Consulting

Business Consulting

Business Development

Workshops & Trainings

Rollout

Our Servicesat a glance


An uninterrupted supply of IT services and general security of digital data have become more and more important. These are essential for modern companies in diverse industries and they need technical and professional support provided by competent staff.

Würth IT GmbH works, in conjunction with Würth Electronic, and with customers from logistics, trade, consumables, automotive, and production. The necessary infrastructure is made available by the company’s own data centers in Künzelsau-Gaisbach, Waldzimmern, and Waldenburg.Each of these ultramodern data centers comply with the strictest security guidelines and the highest technical requirements that are checked on a regular basis and adapted to meet the latest standards. This enables us to guarantee our customers the best possible data processing, which is tailored to their individual needs.

Data Center ServicesCustomer-specific data processing and infrastructure

Partner:


SERVICE & SUPPORT


We offer:

As a medium-sized and service-orientated company, we pride ourselves in providing customers with optimal hardware and software components and excellent service. We also strive to ensure that our employees feel comfortable working with us and that they feel that they can contribute and develop their individual skills.

The corporate culture of Würth IT is characterized by mutual respect, appreciation, and a willingness to help. Our employees greatly appreciate a “thank you”. Our working atmosphere motivates our staff to contribute their own ideas, to play an active role in their field of activity and to assume responsibility right from the start.

As a company, we do not only want to fulfill the expectations of our customers, but exceed them. This can only be achieved by our highly qualified and motivated experts from different specialist divisions that cover our range of services.

Würth IT as an Employer Our attractive job opportunities


Other offers• Trust-based working hours• Relocation assistance• Corporate benefits• Reading glasses for

computer work • Staff events

Recreational offerings• Sport activities• Cultural events• Training offered by Würth Academy

Our specialist divisions• SAP development & consulting• E-Business• IT services• IT compliance• Sales & BI systems• Service & support• Data center & infrastructure

For more information and available vacancies, please refer to:www.wuerth-it.com/career

Apply now and find your ideal job!We provide the following entry opportunities:• Professional experience • Career start• Cooperative study programs• Vocational training• Internship• Thesis

Food & beverages• Free beverages

(coffee, tea, water)• Lunch allowance• Fruit days

Financial benefits• Bonus for marriage and births• Bonus for anniversaries• Employees’ savings schemes• Staff discounts• Employees recruit employees

SAP . E-Business . IT-Services . Sales & BI SystemsYour systems in expert hands.

Würth IT GmbHIndustriepark WürthDrillberg 6D-97980 Bad MergentheimT +49 7940 930 0F +49 7940 930 31000www.wuerth-it.com

© by Würth IT GmbHPrinted in GermanyAll rights reserved.Responsible for the content: Jürgen Häckel and Christian BerndtEdited by: Matthias MöhringGraphic design: Gerryland Advertising GmbH

Reproduction only with written permission.GFV–ZPPD–500–06/2017

it. people. future. our company.€¦ · • digital disruption • internet of things •...

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