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MHI Vestas Offshore
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MHI Vestas Offshore Wind (MVOW)
IT Induction Version 1.03
MHI Vestas Offshore
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Table of Contents
1 Introduction to MVOW ......................................................................................................... 3
2 About your account on the MHI Vestas Offshore Domain ................................................ 3
3 Connecting to network printers .......................................................................................... 4
3.1 How to add a printer - Windows 10 ...................................................................................... 4
4 How to access your mail ..................................................................................................... 5
4.1 Outlook – first time start....................................................................................................... 6
4.2 Outlook Webmail ................................................................................................................. 7
4.3 Outlook Webmail – Changing the regional settings ............................................................. 8
4.4 Activesync on a Mobile Phone........................................................................................... 10
4.4.1 Setting up Exchange ActiveSync on a Windows Phone: ............................................... 10
4.4.2 Setting up Exchange email on an Apple iPhone, iPad, or iPod Touch ........................... 11
5 Vestas online applications using Citrix ............................................................................ 12
5.1 Logon and launch your application in Citrix ....................................................................... 12
5.2 Ordering access to a Citrix application and getting support ............................................... 14
5.3 Citrix application features on your computer ...................................................................... 14
6 How to order and install software ..................................................................................... 15
7 How to get temporary administrative rights for your computer ..................................... 16
8 Office 365 – One place to do most .................................................................................... 17
8.1 Finding people in MVOW - you need to contribute............................................................. 17
9 Microsoft Office .................................................................................................................. 17
10 Skype for Business ................................................................... Error! Bookmark not defined.
10.1 First time start ................................................................................................................... 18
10.2 To find someone ............................................................................................................... 18
10.3 Your SfB contacts.............................................................................................................. 18
10.4 Collaborating and sharing .................................................................................................. 19
10.5 Create a Conferencing meeting ......................................................................................... 19
10.6 Voice Telephony ............................................................................................................... 20
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1 Introduction to MVOW
The joint Venture between MHI and Vestas Offshore was established the 1st of April 2014. The
establishment of a new joint venture company will also mean that Mitsubishi Vestas Offshore Wind
(MVOW) value chain is extended to cover a full End2End value chain, but in a much smaller scale than
Vestas Wind Systems A/S. In order to secure that the daily operation can continue without any
business critical impact on the MVOW business, the new company will be part of Vestas ERP systems
and non ERP systems and will be accessing the majority of the applications on Vestas IT Platform.
However MVOW will have its own IT Platform with its own Office365, SharePoint, File Shares and
Skype for Business. A new ERP system(AX) is currently being rolled out in MVOW and in time all users
will be moved from Vestas’ SAP solution, to our own AX solution.
This split of IT systems will have an impact on how MVOW normally is using the IT tools and systems.
In the following section you will be able to learn what are the specific changes and what kind of
activities you as employee need to perform in order to use the IT Systems and Tools.
How to get help:
You can find help to many issues by visiting the IT User Guides on Sharepoint: https://mhivofs.sharepoint.com/sites/it
MVOW IT-Fieldsupport can be contacted on almost all IT issues, but there is a few exceptions.
Go to the IT portal from your browser. URL is https://it or just IT.
Send an emal to [email protected]
Are you having problems with Citrix or the applications within it, SAP, VSP etc., then follow these
instructions:
Contact Vestas IT Service desk, either call +45 97305800 or write an email to “[email protected]”.
When you contact IT Service please ensure to identify yourself as an employee coming from the “Joint Venture / JV”, then IT Service will know that your request needs to have a special attention!
2 About your account on the MHI Vestas Offshore Domain
With your new pc came a peace of paper, which contains the basic information about your account,
your office phone number, email adress and a temporary password.
Note: You need to change your password when you logon for the first time.
Note: your password will expire every 70 days. When this occurs, you will be prompted to enter
a new password when you logon
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3 Connecting to network printers
In this section you can be guided how to:
Connect to a MHI Vestas Offshore network attached printer from a Windows 10 computer
3.1 How to add a printer - Windows 10
Do the following to connect to a network attached printer:
Have the printer name ready (go to the printer and note the name from the label, e.g.
DKAARP319)
Press the “Windows” button on the keyboard
Type “Print”
Select “Devices and Printers”
Select “Add a printer”
When the window opens, an automatic search will take place. When the search is over, select
“The printer that I want isn’t listed”
Check the button “Find a printer in the directory…….” And hit “Next”
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Type in the printer name you have and click “Find Now”
Select the printer you wan’t to connect to and hit “Ok” to install the printer
When the printer is ready you will get this message. Press “Next” to finalize the installation
4 How to access your mail
Receiving and sending e-mails (as well as handling your calendar and contacts) is provided to MHI
Vestas Offshore employees through Microsoft Office 365.
Microsoft Office 365 also provides SharePoint and Skype for Business as well a personal file sharing
solution called Microsoft OneDrive for Business. You can learn more about this in the section “Office
365 – One place to do most”.
Get a sneak peek here - http://office.microsoft.com/en-us/videos/office-365-a-tour-for-users-
HA102657904.aspx?redir=0
Note: The current regional setting of Outlook MUST be “English”
Accessing your mail in MHI Vestas Offshore can be done in any combination of the following 3 ways:
Outlook application on your computer
Outlook WebApp through any Internet Browser (such as Internet Explorer)
Activesync on a Mobile device
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4.1 Outlook – first time start
Your computer will automatically have Microsoft Office installed, and Outlook is a part of this package.
The first time Outlook is started, the following applies:
Enter your MHI Vestas Offshore ID ([email protected]) and password to login
Outlook prepares to run for the first time
Click Accept to the License agreement
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4.2 Outlook Webmail
You can use your webmail through a browser at any time both inside and outside MHI Vestas Offshore,
just use the link:
outlook.office365.com
Or
portal.office.com
You will be presented with two screens to logon sucessfully.
First screen: Enter your MHI Vestas Offshore ID ([email protected]) and press
TAB on your keyboard. You will now be redirected to our MHI Vestas Offshore Office 365 site
Second screen: Here you need to enter your MHI Vestas Offshore ID and password. Please
observe that you will need to enter the MHI Vestas Offshore Domain name prior to your initials
like: mhivofs\initials
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You will now have access to your mailbox.
4.3 Outlook Webmail – Changing the regional settings
If the regional setting in Outlook is “Danish” - It is important to change this to “English”.
Do the following to change the regional settings from Danish to English:
Open your Outlook Client
In the upper right corner click the cog button
Select Indstillinger
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Select Indstillinger (once again)
Select International
In the Sprog drop down menu, select English
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Make sure to check the “Omdøb standardmapper…..” choice
Click on Gem. Outlook will now carry out the changes and will be busy for a while. When ready again, logoff and on to Outlook to activate all new changes, and you should now have English as your default language
4.4 Activesync on a Mobile Phone
Mobile phones will be supported and you will be able to access your mail, calendar and contacts on
your phone.
Note: The mobile phone must be a MVOW supported mobile phone
This guide will help you configure mail on a Windows Phone or an iPhone.
Should you have another phone please follow the below link and find your model:
http://office.microsoft.com/client/15/help/home?Shownav=true&lcid=1033&ns=OLWAO365E&ver=15&v
=15.0.893.1&mode=Desktop&helpid=ms.exch.owao.ConfigureMobilePhone
4.4.1 Setting up Exchange ActiveSync on a Windows Phone:
1. In the App list, tap Settings > email+account > add an account. Select the account type Exchange.
2. Type in your e-mail address and your password. Tap Sign in. It will try to set up your email account
automatically. If setup completes successfully, skip to step 8.
3.If you see the message “Check your information and try again. You may have mistyped your
password. Verify that you entered the correct email address and password. At this stage, you don’t
need to specify any values for User name and Domain. Select Sign In. If setup completes successfully,
skip to step 8.
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4.If your email account can't be set up automatically, you’ll see the message, “We couldn’t find your
settings”. Select Advanced. You'll need to enter the following information manually:
E-mail address - This is your full email access, for example [email protected].
Password - This is the password for your email account.
User name - This is your full email address, for example tony@ mhivestasoffshore.com.
Domain - This is the part of your email address after the @ sign, for example mhivestasoffshore.com.
Server - This is the name of your Exchange server. Use outlook.office365.com for your server name.
5.Select the “Server requires encrypted (SSL)” connection box.
6.Select Sign In.
7.Select OK if it asks you to enforce policies or set a password.
8.On the email+account screen, tap your account to open it. From the account settings, you can:
Rename the account
Set how much content to download
Make sure check boxes for content you want to sync are selected - for example, email, contacts, calendar, and tasks.
You are now ready to begin using your mail on the mobile phone.
4.4.2 Setting up Exchange email on an Apple iPhone, iPad, or iPod Touch
1.Tap Settings > Mail, Contacts, Calendars > Add Account
2.Tap Exchange.
3.Type your full email address and password, and then tap Next.
If the phone cannot find your settings, you need to add them. In the Server field type
“outlook.office365.com”, then add your Username (e-mail address) and Password.
4.Choose the type of information you want to synchronize between your account and your device, and
then touch Save. By default, Mail, Contacts, and Calendar information are synchronized.
5.If you're prompted to create a passcode, tap Continue and type a numeric passcode. If you don’t set
up a passcode, you can’t view your email account on your iPhone. You can set up a passcode later in
your iPhone settings.
You are now ready to begin using your mail on the mobile phone.
TIP – Don’t forget to change your devices default E-mail account to your MVOW account.
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5 Vestas online applications using Citrix
You may need to access applications and services which are not implemented in MHI Vestas Offshore.
These services and applications will be available from Vestas through the Citrix portal.
An example of a service or application available through Citrix is SAP, VSP, PLM&C + others.
5.1 Logon and launch your application in Citrix
The access method for Citrix is via your browser.
Prerequisites
You must have a valid Vestas user ID and password (see section 5.2 for info on this)
The Citrix Reciever must be installed on your computer
You must have a mobile phone to receive the passcode (see section 5.2 for info on this)
Do the following to access and launch an application in Citrix:
Open your web browser, this can be Internet Explorer or Google Chrome
Type in the web address “pd.vestas.com”
Enter your Vestas initials and password and press “Log On”
For added security you must enter a passcode. The passcode will be sent in one of three ways. Firstly to your mobile phone, secondly an automatic call is made from the server to your phone and the last resort is sending a mail to your MVOW email.
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If this is the first time you are using your Vestas account, you must change the password. For ease of use, it is recommended to use the same password as you are using in the MHI Vestas Offshore Domain.
Once you logon the Citrix content is available in your browser.
You may see two type of content dependent on your need and the type of application you have
requested
o Applications represented by icons
o Desktops which are Virtual computers
Applications represented by Icons
o Press any icon representing an application or open a folder to look for a specific
application. It is possible to select a tree vieiw under “select views”.
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Desktops which are Virtual computers
You have now launched your Citrix application.
5.2 Ordering access to a Citrix application and getting support
If you are missing applications in Citrix, you can order access to the applications by creating a ticket to
Vestas IT Service ([email protected]) stating which Citrix application you need access to.
In the Subject of the ticket, please begin with: “JV - Request for access to Citrix based application”
In the Body text please state which application you need added to your Citrix, such as: SAP GUI
If you do not know your Vestas user ID, or your password, or you need to get your password reset then
please contact Vestas IT Service on +45 97305800 or [email protected].
5.3 Citrix application features on your computer
Running an application through Citrix will enable you to run and access an application which is not
actually installed on your computer – it is being run remotely, but it behaves just like an application on
your computer running seamlessly among your other applications.
Even though your Citrix application seems to run on your computer, some things will behave a bit
differently and there will also be some limitations which are described here.
Note: For security reasons, the copy activity between the Citrix applications and the local drives
on the computer will be logged and may be subject to inquiry
Drives on your computer o The drives on your computer will be accessible from an application you run through
Citrix. But the drive letters and naming will be a bit different as can be seen in the picture below. Here the C: drive will be available from the Citrix application as a V: drive. Other drives on the computer will also be available
C drive
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MVOW Y drive
Copy and Paste o You can use the copy/paste functions between an application launched through Citrix
and an application launched on your local cpmputer. So what the Windows clipboard can support (which will actually depend on the application that you launch), will be supported in the Citrix application as well
Printing from an application launched through Citrix o You can print to any printer (locally attached printer or a network attached printer)
created on your computer from the application launched through Citrix under the following conditions:
The printer must be your default printer on your computer If you want to print to another printer, mark this printer as your default printer
through the control panel
Audio and Video o Streaming of video and audio in high quality is not supported. Mostly this function works,
but the stream is not prioritized. That is, the stream will most likely break-up from time to time. This is a deliberate decision and audio and video should be used from your computer
Computer peripherals o You will not be able to connect to a device on your computer attached to the USB port.
For example, you will not be able to attach a digital camera and connect to this from an application running through Citrix. The same goes for USB attached disks, scanners and other similar equipment. This is a deliberate decision
6 How to order and install software
New software can be ordered and installed automatically from the Software Central portal.
In the Software Central you will find the most common software packages prepared for MHI Vestas
Offshore.
Note: If you need to install applications on your computer manually, you will need administrative
rights on the computer. Check the section “How to get temporary administrative rights for your
computer” to order this.
How to order and install software:
Open Internet Explorer and to go “http://software”.
Once Software Central page has loaded type in the search field part of the application name you
want to install “eg. If you wanted Adobe Acrobat Professional – just type Adobe.
Find your software from the list of results. Click on the “Add” button next to it to add the package
to your basket
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Now click on the “Check out now” button, on the bottom right hand side of the page, to execute
the order.
Please await the automatic installation of your software. How quickly software installs depends on your
network connection and the size of the software package(s) you ordered. You can usually expect to
see the software within 1 hour in most cases.
Note - You may have to restart your computer for a successful software install but you should be
prompted if a restart is required.
7 How to get temporary administrative rights for your computer
If you will need to make changes to your computer, for example install new software not on the
Software Central, you must have administrative rights.
Every user can request temporary administrative (known as elevated) rights on their computer.
Simply go to the software portal and order a piece of software called Access Director. This requires
approval, but once approved and installed, you can activate it any time and anywhere and get 2
minutes of admin privileges to your account. More than enough to install most software or make
changes.
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8 Office 365 – One place to do most
One place to do most; Outlook, Calendar, Contacts, News, Personal files, Sharepoint Sites.
To simplify the IT landscape for MVOW employees, Office 365 has been introduced as a core solution
offering the following services
Outlook (e-mails)
Calendar
People (contacts)
Newsfeed (information from collegaues and the company)
OneDrive (your personal content/files)
Sites (SharePoint sites supporting activities and departments)
To access Office 365 simply open internet explorer which will go to “https://mhivofs.sharepoint.com”.
This is our internal home page. From here you can find company and department news, team sites,
and more.
You can open your Newsfeed or Sites next by clicking the button in the top left corner of the
webpage. These sites are where you get a personalized view of news depending on which other
employees, sites, documents or tags your are following, as well as corporate news and a roll up of
tasks assigned to you by anyone in SharePoint sites where you participate.
All of the above can be used through your Internet Explorer, but you also have Microsoft Office installed
on your computer as well as Skype for Business (a business version of Skype).
To get an overview of Office 365, navigate to the Office 365 for business learning center
8.1 Finding people in MVOW - you need to contribute
During your first visit to Office 365, please take the time to configure your About Me profile effectively
(click “edit your profile”). We can search for colleagues in Office 365 People and this works best if
everyone has described themselves and updated their contact details.
This solution enables you to search for other colleagues based on their skills, past projects and area of
responsibility (the “Ask me about” section) as well as office location and their interests. This is a truly
powerful new solution, but it only becomes really usefull after everyone have made a contribution
through a proper description of themselves.
While you could in principle use just Internet Explorer and Office 365 to do your office work, we have
also provided Microsoft Office and Skype for Business. Read more about this below.
9 Microsoft Office
We are using the lastest Microsoft Office.
Please view this video - https://www.youtube.com/watch?v=Bu7czS39WfE which highlights the
differences from other Office versions to this latest one we use.
Note: Ignore the point about only e-mail newer than a year will available in folders. In MVOW, all
e-mails will be available in the folders.
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10 Skype for Business
SfB(Skype for Business) is a business version of Skype, and is an upgraded version of MS
Communicator and Lync.
With SfB you can start collaborating without having to schedule a meeting. You can start an impromptu
meeting, share something on your computer like a file, or a website. You can take and share notes,
brainstorm together on a whiteboard or work on a PowerPoint presentation. Or you can simply schedule
a SfB Meeting and share and collaborate with others both inside and outside MHI Vestas Offshore.
Note: More information and guidance on how to get the most out of SfB is here: IT User Guides
10.1 First time start
Our SfB services are hosted by Cirque, who provide you with a telephone number which is associated
to your SfB application.
Please perform the following steps:
1) Set a new SfB password by visiting, https://selvbetjening.cirque.dk/reset-password/lync
a) On the webpage, type in your e-mail address
b) You will then receive an e-mail with a link to a web page, where you need to specify a new
password.
c) Visit the link in the e-mail, and follow the instructions to specify the new password. (We
recommend that you set the password to be the same as your computer logon password.)
2) Open the SfB application on your computer
3) When prompted, type in your SfB password that you just created
4) When asked if you want to save your sign-in info click Yes.
5) When prompted to accept a certificate for Cirque place a tick in the “Always trust this server” box and
click the “Connect” button.
TIP: In depth guides can be viewed from our IT User Guides site:
https://mhivofs.sharepoint.com/sites/it/user_support/wiki
10.2 To find someone
The quickest way to find someone via SfB is to launch a search by typing the person’s name or initials
in the search box on the SfB main window. The results display automatically.
TIP: You can add Skype, OCS and Lync contacts to SfB and stay in touch with them using SfB
10.3 Your SfB contacts
Your Contacts list simplifies your communications and lets you see presence and contact information
for the people most important to you. Contacts from your Outlook will automatically synchronize with
SfB (please allow time for synchronization when editing your contacts in Outlook).
It is handy to add the people you expect to be interacting with regularly.
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To add someone as a contact:
Use SfB search to find the person you want to add
Right-click the person’s listing in the search list
Click Add to Contact List
Click a group where you want to add your new contact
10.4 Collaborating and sharing
Start collaborating with anyone from your Contacts by double-clicking a contact from the list to start a
messaging conversation
Once connected, you can start sharing by:
Press the Present button (looks like a monitor)
In the Present tab, you have the following options: o Click Desktop to show the entire content of your
desktop. o Click Program if you want to share just an open
program, and then double-click the program you want
10.5 Create a Conferencing meeting
It is easy to schedule a meeting using Outlook. Do the following:
Open your Outlook calendar, and on the Home tab, click New SfB Meeting.
In the meeting request, add recipients, a subject, agenda, and date/time.
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The meeting request contains the meeting link and all necessary conferencing and audio information
needed by the participant for dial-in and join the meeting.
10.6 Voice Telephony
Your primary telephone will be the softphone provided by SfB. You will need a headset to use the
softphone, where calls can be made to other colleagues and also to external people or companies just
like you would do using a traditional phone on your desk.
Make a SfB call (computer audio)
1) Pause on a contact’s picture.
2) Click the Phone button to call the contact using SfB, or click the
arrow next to the Phone button and select a number.
Call using the dial pad
1) Click the Phone icon in SfB.
2) Click the numbers on the dial pad or type the number in the search
box, then click Call.
SfB calls the number just like a regular phone.
If the “dial pad icon” is not visible, or you are not able to make an external phone call please contact
MVOW IT support by email: [email protected]