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POSITION DESCRIPTION

1. JOB DETAILS

Position Title: IT Executive - Network and Infrastructure

Division: IT

Reporting to: IT Manager - Network and Infrastructure

Location: Head Office

Date: Jan 2015

2. POSITION PURPOSE

To assist the Head of Network & Infrastructure on maintaining the IT infrastructure and

provide the best IT Helpdesk service.

3. PRINCIPAL ACCOUNTABILITIES

No. Accountabilities % of time

1

2

3

4

5

6

7

Responsible for implement, monitor and maintaining the communication

system including LAN, WAN, Intranet, Security and Telecommunications

system to ensure that entire systems perform at the best performance.

Co-operate with NI team to provide the best IT Helpdesk service to users

Co-operate with NI team to periodically perform BCP checking and BCP

update towards LAN, WAN, Internet system to ensure that BCP plan of the

company is correct and useable in contingency case. Co-operate with IT

Team to deploy all IT Project successful.

To provide fully support for setting up new Branches, any new projects

implementation of Network Infrastructure Team to ensure that everything

regard to LAN, WAN, PBX and Internet system are well prepare and finish

on time.

Manage the Network Equipment inventory makes sure that all spare part is

under good condition and ready for replacement.

Create, edit procedures and user guides to ensure that they are up to date

Responsible for self-improving IT knowledge to work better.

50

20

10

10

2

3

5

4. JOB SPECIFICATION

Qualification:

- B.A Degree in Computer Science

- CCNA/ MCSE (Preferred)

Experience

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- Experience in Server System and Network Administration

- Experience in IT Help Desk and technical support.

Knowledge:

- Knowledge of Linux and Microsoft Windows LAN Operating system.

- Knowledge of LAN and WAN system.

- Knowledge of server, network equipment

- Advanced PC knowledge.

- Knowledge of Telecom/ PABX system.

Skills:

- English, especially on IT

- Communication and Customer Service

- Personal Computer using

- Team work skill

- Work under high pressure.

5. WORKING RELATIONSHIPS

Internal interface

Provide IT services to all company employees.

External Interface

External contacts will include IT hardware/ software vendors, consultants and IT

service providers.

6. CHALLENGES

Have to keep the entire system and IT Services up and run over 24/7.

To satisfy the requirements of user on IT Helpdesk service.