104/21/2023

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IT Optimization Opportunity Scope

1

There is a 38% cost difference

between average and best-in-class

performing IT organizations

• IT cost optimization initiatives due to poor execution, lack of "success" metrics and lack of clear accountabilities for results.

• IT silos, such as network, server, and storage teams, monitor events using their own tools and processes

• Visibility into resource utilization

• Lack of process automation

52%

44%

47%46%

44%

45%

Opportunity Scope

Application development/FP

Application support/FP

Unix server/Unit

Storage/Terabyte

End-user computing/Device

IT service desk/Call

Source: Gartner

204/21/2023

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Filling the Gap - Application Support

Repeatable and scalable good/best practice-based processes

Automation - ‘One-click-solutions’ for repeatable issues 12%

Proactive Identification of Problems

Reducing the incident lifecycle and preventing business-affecting incidents before they occur 10%

Unified View of Service Operations

Integration with ITSM, Monitoring, Defect, Project Management tools to reduce BAU budget

8%

CXO Level dashboards from Service Edge

ITSM licence optimization to reduce the licence cost 5%

Project Management Visibility of resource utilization patterns to predict the demand 5%

INITIATIVE IMPACT PROJECTED SAVINGS