it briefing agenda 7/15/04

Information Technology at Emory

Information Technology DivisionTechnical Services

IT Briefing Agenda 7/15/04

• PS Support Overview• June Action Items• TS Updates• Tipping Point IPS Update • Modem Pool Support• Software Express• NetCom (Wireless)

Update• SP2 –discussion & knowledge sharing of

problems encountered and planning

• Mark Elliott• Karen Jenkins• Mahbuba• Jay Flanagan • Stu Lipkin• Karen Jenkins• Paul Petersen


PeopleSoft8, OPUS & Local SupportMark ElliottPeopleSoft SA Tech Lead



PeopleSoft 8 web client

• PeopleSoft 8 implemented June 2003

• Robust HTML-based client fully deployed to all users

• Very limited Windows client use



Web Client Support

• OS updates current• Browser releases and updates

current• PC date, time, time zone correct• Avoid duplicate-named PC’s• Be aware of troubleshooting tips at

http://www.emory.edu/OPUS/



Desktop Vulnerabilities & PS

• Some desktop issues are reported as PeopleSoft issues

• Example from March 2004:– Users reported slow PS performance– Problems could not be replicated

centrally– PS technicians deployed– Problem identified as Gaobot virus



Secure PS Resources• PeopleSoft 8 servers in Trusted Admin

Core– Webservers, File Servers, DB Servers

behind firewall– OPUS access via Reverse-Proxy server– Exception access via PeopleSoft VPN

• Windows client users• Off-campus, non-production web users• All other protocols: e.g., SQL+, SSH

– Exception file access protocols for specific interfaces



PS Help Escalation

• First tier support is your local desktop support

• Second tier support:– Access, authentication issues:

ITD Help Desk 7-7777– Application, authorization issues:

• Students & Faculty – [email protected]

• Staff –Contact your functional liaison (e.g., Registrar’s Office, Financial Aid Office, etc.)



PeopleSoft

?Questions?Questions



June’s Action Items

• Blocked Port Process– Working on single view to all status

using Support Magic– Re-activation process is to do one of

the following:• Fully annotate in the ticket how the

system was cleaned and send to NetCom for activation

• Contact Craig Myers and he will send request to NetCom



[email protected]• July 30 is now May 12th • Email into Magic will no longer be available• Decommission delayed to add requested

features and additional request forms– LearnLink, Maple Migration, IP Request, etc.– “Please wait” added during page load– Added ability to specify additional email addresses

to receive a copy of the support request email confirmation

• After July 30th users will receive a bounce message back with the ESR url



System Maintenance

• New location to view the scheduled maintenance activities

http://r25web.cc.emory.edu/CM



TS Updates• Web Migration

– Migrate code by 7/31 to Maple• Active Directory

– Old NT 4.0 domain will be decommissioned July 31

– Contact NT group to arrange a trust in EmoryunivAD

– EmoryunivAD will be migrated to Native mode this weekend.

– Upgrading some of the domain controllers to Win 2003 this weekend.


Tipping Point IPS Implementation

Jay D. FlanaganTechnical Services



2 Box Border Deployment



Tipping Point Deployment For Admin Trusted Core

Administrative Trusted CorePeopleSoft HR

Finance / Payroll / HR / FAS

Existing Academic Network

Internet Border Network

Healthcare Network

DMZ

ServerIron400Load Balancing

Switch

TrustedFirewall

TrustedFirewall


Switch

BI 15000Central

BI 15000NDB

BI 15000Briarcliff

BI 15000North


Switch

FI 500 DMZ Switch

Remote Access(VPN)

ResNet

Existing Healthcare Firewall

Existing GatewayFirewall

SPH Network

Existing SPH Firewall

Tipping Point IPS Boxes

Tipping Point IPS

Boxes

Resnet Router with ACL’s


Modem Pool Support Status

Stu LipkinTechnical Services



Modem Pool Update

• The new number (471-1318) went live on June 15th 2004

• The old number (727-4000) was decommissioned on July 8th

• 800+ calls taken in the last 5 weeks



Modem Pool Stats

• 320 modems available• Consistently rising usage• Averaging 140 users• Usage peaked at 252 users



Known Support Issues

• Password Synchronization • Windows 95/98 systems

– Attached to a domain– Novell Client Installed– EOL pre-2001 installed– Old modem drivers or firmware



Known Support Issues (cont.)

• Macintosh– Airport/Airport Extreme basestations– V92 modem scripts


LiveUpdate & Software Express

Karen JenkinsTechnical Services



LiveUpdate

• LiveUpdate migrated to new antivirus server– Updates occur 3 x per day– New Software Express and EOL

Symantec client will be configured to this new system

– Old 8.x clients will connect directly to Symantec for the updates until they are upgraded to the new version



Managed AV

• Managed AV– Campus parent server available to

departmental servers for updates– Virus definitions updated hourly –and-

critical updates can be pushed to clients immediately

– Investigating installing a managed faculty/staff server and/or student server to provide management to campus entities without a local managed AV server … thoughts?



New Software Center

• Portal to various methods to obtain software• Software Express – downloadable site licensed

software or Emory developed software• TechTools – only for Tech Professionals in the

Local Support Database (currently under development)

http://software.emory.edu/



NetCom




SP2


it briefing agenda 7/15/04

Documents