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IT: Be the Change and Culture You Want IT to Be

a personalized behind-the-sceneslook of how an IT department was

dramatically changed through acultural shift

Jim Jorstad, Director, Academic Technologiesand

Mohamed Elhindi, CIOUniversity of Wisconsin-La Crosse

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Key Concepts Towards Effective IT Culture

CommunicationOwnership

EmpowermentLeadershipCollaboration

Fear of FailureCross PollinationProfessional Development

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Understanding the Organizational Cultural

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Top 5 Skills Required of Higher Ed CIO’s 

CIO’s InstitutionalManagement TechnologyLeaders

CommunicationLeadership

Technical skillInterpersonal skill

Higher Ed knowledge

Technical skillCommunication

LeadershipHigher Ed knowledge

Interpersonal skill

LeadershipCommunication

Interpersonal skillHigher Ed knowledge

Planning

Center for Higher Education Chief Information Officer Studies[reported in Campus Technology October 2010, Wayne Brown]

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Three Harbingers of Change

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Center for Advancing Teaching and Learning

“Support improvement of teaching and student learning.The Center provides opportunities for instructors to

improve their practice through workshops, conferences,colloquia, informal discussions, grant projects, andindividual consultation.” 

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Change on Employees

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Why an External Review?

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Investigate the current state of technology across

campus, looking at the need for information technology

services, how IT services are used, and how they are

organized and funded.Develop recommendations for the direction of

strategic investments in resources, processes, and

organizational restructuring

that will enhance information technologyalignment with and support for the University’s

mission.

External Review Charge:

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The Charge:

“…urged the Review Team to be “brutallyhonest” in its report. The Team takes this

mandate seriously. Where we find either strengths or areas for improvement, we try to

say so in a straightforward manner. Taking our cues from the campus culture of civility and

collegiality, we avoid assigning undue

credit or blame to individuals or small

groups. We see no purpose in doing so.

This report should serve as a catalystfor the community to look forwardand work together to build a vibrant future.” 

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1) Communications2) Organization3) Teaching and Learning4) A New Web

5) Support, Training, and Development6) Human Resources for IT7) Financial Resources for IT8) Enterprise Applications, Systems,

Infrastructure, and Facilities9) Governance, Advisory Bodies, and

Relationships10) Organizational Dynamics

Areas of Focus

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Supports technology use byproviding training and learningopportunities, designing and

maintaining engaging learningspaces and systems, managingacademic and workplace

technology projects, andexploring new technologies thatenrich digital life and learning.

Academic Technology Services

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Hitting the Start Button

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Mohamed is comes on scene

Mohamed Comes to Campus

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The overall IT goal

To build a more focused ITorganization with the ability to

proactively adapt to newtechnology, new roles andimplement seamless andcustomer centered process

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ITS Organization

Client Services

AcademicTechnologies

Network

andEnterprise

Services

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The role of history

But this is whathappened before.

But IT did thisbefore….. 

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Institutional History

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Working with History

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Building a Leadership Team

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Putting the “help” in the Help Desk 

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Putting the “help” in the Help Desk 

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Changing the Culture

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Changing the Culture

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Cultural Change Begins

Cross Pollination

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Communications

On-Line AgendaAll- ITS Meetings- unit reportsCross-unit meetingsOpen doors for all managers

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Communications Across Campus

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SpringDepartmentChair'sWorkshop2012ITS

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New staffing and support

Digital Measures Student pick up of exams

ITS Computing Classroom RSVPs

Online SEI's

Discussion Items

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Web Streaming and Lecture Capture

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Educational

TechnologiesTechnical Support

Services

Desire2Learn

Information Technology Services

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1st

and 20!Scoring withWindows 7 and

Office 2010

 Jim Jorstad, Director, Academic Technology Services

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Campus Workshops and Seminars

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Emerging Technologies -MOOCs

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Learning From Failure

IT wants to change things

The CIO wants to change things

Do you admit failure?

Do you learn from failure?

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The ITS Work Plan 

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IT Work Plan

1) Develop an ITS Master Plan and budgeting process

2) Faculty, students, and staff will have IT technologyinstruction and support to enhance teaching, learning,and work.

3) Students will have universal access to state-of-the-artinformation technologies

4) Campus community will have direct access to data

5) Consistent policies on supported hardware and

software

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Breaking down silos

Distributed leadership

Empowering people to make mistakes

Keys to a Successful IT Culture

C ll b i I IT i d i i ki

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Collaboration-Integrate IT in decision-making

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l ll b

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External Collaboration

l ll b

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External Collaboration

l ll b i

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External Collaboration

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Managerial Elements of Success

HonestyDynamic changes

Knowing where you stand

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IT

New Buildings Provide New Opportunity

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New Buildings Provide New Opportunity

Utilization of Learning Spaces

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0%

50%

100%

47%

14% 10% 4% 6% 2%17%

Utilization of Learning Spaces

Analytics

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Analytics

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Change on Employees

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Three Harbingers of Change

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New ITS Organization

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Lessons Learned

Staff want to move forward

Build right atmosphere for mutual success

New hires bring new dynamics

Communications

Professional development

Learn to laugh, again

K C t T d Eff ti IT C lt

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Key Concepts Towards Effective IT Culture

CommunicationOwnershipEmpowermentLeadershipCollaboration

Fear of FailureCross PollinationProfessional Development

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Questions

IT B th Ch d C lt Y W t IT t B

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IT: Be the Change and Culture You Want IT to Be

Jim Jorstad, Director, Academic Technologiesjjorstad@uwlax.edu Twitter- JimJorstad

and

Mohamed Elhindi, CIOmelhindi@uwlax.edu 

University of Wisconsin-La Crosse