i.t. and the social good
DESCRIPTION
I gave this talk to the South Carolina IT Director's Association in Columbia, SC, on Sept. 14, 2009.TRANSCRIPT
IT and the Social GoodHow to Better Serve the Public
for Less
Abbie Lundberg, Lundberg Media
Former Editor in Chief, CIO [email protected]
Wall St. Journal, Sept. 4, 2009
Wall St. Journal, Sept. 4, 2009
“It’s likely that we're facing a near permanent reduction in state tax revenues that will require us to
reduce the size and scope of our state governments. And the time to
prepare for this new reality is already at hand.”
Lower Lower Rethink IT Costs Agency Costs Government
Photo by Jenny Downing Photo by Lauren Griffiths SopieMucPhoto by Jeff Kubina
Lower the Cost of I.T.
Photo by Jenny Downing
Attack fixed costs
Photo by Matti Mattila
Low cost of entry
Variable capacity
Data and application portability
…but also data protection risk
Cloud Computing hardware software platform
Photo by Jenny Downing
Cloud fromthe Inside Out
Photo by Jenny Downing
North Carolina
Software as a Service
Photo by Massimo Strazzeri
Lighting the Way to the Cloud
Photo by Jenny Downing
Google Enterprise, State & Local Govt.
» District of Columbia» Los Angeles (announced) » Alabama Department of Homeland Security » California Department of Transportation » City of Hayward » City of London (Canada) » County of Fresno » County of Westchester » Georgia.gov » Los Angeles County Metropolitan Transportation Authority » Minneapolis Public Schools » NIC (State of Arkansas, Hawaii, Indiana, Kansas,
Kentucky, Tennessee and Virginia) » San Bernardino County » Westchester County
Photo by Jenny Downing
The government should adopt Web-based and free technologies over proprietary ones wherever possible to reduce government spending on long-term maintenance and consulting contracts. - Aneesh Chopra
Lower Agency Costs
Photo by Lauren Griffiths
McKinsey: 3 Obstacles to Gov 2.0
» Ineffective, overly complex governance
» Lack of Web capabilities and skills
» Reluctance to allow user participation in the creation of applications and content
Source: “E-government 2.0,” McKinsey Quarterly, July 2009
A Call for Better Governance
» Business ownership
» Centralized
» Accountable
» Clear goals & objectives
» Metrics
Invest in Web Capabilities
» State should build & share small team of skilled web specialists Usability/navigation Information architecture Online metrics, marketing & SEO Agile development
Utah.gov stats
64% of eligible Utah drivers renew drivers' licenses online, versus 31% by mail and 4% at a DMV office
71% of hunting and fishing licenses are purchased online.
67% of criminal background checks are performed electronically.
83% of vehicle identification number validations performed by law enforcement agencies are done online.
54% of birth, marriage, divorce and death certificates are ordered via the Web.
78% of adoption and foster parent applications are submitted electronically.
88% of business registration renewals are done online.
Source: Government Technology, Sept. 2008
"It's not about just putting a bunch of stuff online. You really need to work with the business agencies to determine what you're trying to accomplish. If the business really drives the process and sees value in providing a service, then you get a much better adoption rate."
- Utah CIO Steve Fletcher
Source: Government Technology, Sept. 2008
Gov 2.0Gov 2.0
Photo by Jeff Kubina
Photo by Jeff Kubina
“We will work together to establish a system of transparency, public
participation, and collaboration.”- Barack Obama, January 2009
Data.gov
“Data is powerful. It informs and creates opportunities. It promotes transparency and helps
to ensure accountability. Yet, it is a challenge to collect, organize and communicate the vast stores
of data maintained across the government.”-Viveck Kundra
Photo by Jeff Kubina
Two Models of Government•Vending Machine•Participative, Collaborative
Government as Platform
Are we good enough?
Are we good enough?
Photo by Jeff Kubina
IT’s Role
» Engage with agency colleagues
» Stop duplicating efforts
» Leverage your collective strength
» Fight the FUD
» Move from control to empowerment
» Do cost/benefit analysis
» Measure usage, savings
Resources
Thank [email protected]