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IT Administrator Guide for Mass Deployment of Cisco WebExProductivity ToolsFirst Published: 2015-10-30

Last Modified: 2017-11-08

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C O N T E N T S

C H A P T E R 1 Introduction 1

Overview 1

WebEx Productivity Tools Features List 1

Packages of WebEx Productivity Tools 2

Normal Installation 3

C H A P T E R 2 Silent Installation by Administrator 5

Silent Installation by Administrator Overview 5

Use the Command Line for Silent Installation 5

Table of Productivity Tools Flags 6

Use the Command Line to Update Lockdown Users 8

Use the Command Line to Manage the Scheduling Menu 9

Use the Command Line to Set the Default Scheduling Type 10

Use the Command Line for Silent Uninstallation 10

Uninstall Multiple Versions 11

Processes to Terminate 12

C H A P T E R 3 Silent Installation Using SMS 13

Silent Installation Using SMS Overview 13

Limitations for Silent Installation and Uninstallation 13

Advertise WebEx Productivity Tools Using the SMS Per-system Unattended Program 14

Remove Productivity Tools Components by Using the SMS Per-system Unattended Program 24

Add Productivity Tools Components by Using the SMS Per-system Unattended Program 25

Uninstall Productivity Tools Using the SMS Per-system Uninstall Program 28

Advertise the Program to Update the New Version of WebEx Productivity Tools 28

Create a Package from a Definition 29

C H A P T E R 4 Installing WebEx Notes Scripts Using the Admin Tool 35

IT Administrator Guide for Mass Deployment of Cisco WebEx Productivity Tools iii

Install the WebEx Lotus Notes Integration Admin Tool 35

Creating a New Mail Template 36

Assigning the Newly Created WebEx Mail Template to One User or Multiple Users 38

Assigning a New WebEx Template to a Single User 38

Assigning the WebEx Lotus Notes Integration Template to Multiple Users 39

A P P E N D I X A Lotus Notes Integration Tool and Templates 43

WebEx Lotus Notes Integration Admin Tool—using the nwinstal command 43

Deleting the WebEx Lotus Notes Integration Mail Template File 45

A P P E N D I X B Known Issues 47

Known Issues 47

A P P E N D I X C Registry and Files Installed 49

Registry and Files Installed 49

IT Administrator Guide for Mass Deployment of Cisco WebEx Productivity Toolsiv

Contents

C H A P T E R 1Introduction

• Overview, page 1

• WebEx Productivity Tools Features List, page 1

• Packages of WebEx Productivity Tools, page 2

• Normal Installation, page 3

OverviewThis document is designed to help your organization understand the tasks involved in installing WebExProductivity Tools. It is a comprehensive guide that covers various types of installations, including asingle-computer installation and large-scale installations usingMicrosoft SystemsManagement Server (SMS).

WebEx Productivity Tools Features List• WebEx integration to Outlook

• WebEx integration to Lotus Notes

• WebEx Productivity Tools panel

◦Microsoft Windows right-click menus

◦WebEx toolbar for Microsoft Office

◦Microsoft Excel

◦Microsoft PowerPoint

◦Microsoft Word

◦WebEx integration with Internet Explorer

◦WebEx integration with Firefox (version 42 and earlier)

• WebEx instant messenger integration

◦Microsoft Office Communicator

IT Administrator Guide for Mass Deployment of Cisco WebEx Productivity Tools 1

◦Lotus Sametime

◦Skype

Microsoft Skype for Business is not supported.Note

Packages of WebEx Productivity ToolsMicrosoft Outlook Users

ptools.msi: This package contains all components of WebEx Productivity Tools.

IBM Lotus Notes Users

For IT mass deployment:

WebEx Productivity Tools for Lotus Notes consists of two parts, the WebEx script on the Domino server inthe user’s mail database, and the WebEx binary files in the Notes folder on the user’s PC:

• ptdomtl.msi: This installation package contains the WebEx Admin Tool for Integration to Lotus Notes.It inserts the WebEx script into the mail template. This installer is for use by the Domino administrator.For more information, see Install the WebEx Lotus Notes Integration Admin Tool, on page 35.

• ptoolsniclient.msi: This installation package contains all binary components of WebEx ProductivityTools.

• ptoolsni.msi: This installation package contains all components of WebEx Productivity Tools and caninsert the WebEx script if the user has Manager or Designer privileges for Notes. The drawback to usingthis installation package is that part of the user’s email template will be locked, and cannot be refreshedby the Domino administrator.

Individual Installation

Your WebEx site administrator can determine which package to use. If the Do not allow user to update themail template on Domino server option is selected in the WebEx site administration options, the WebExdownload page will use ptoolsniclient.msi; if that option is not selected, the WebEx download page will useptoolsni.msi. The following figure shows this option, which is available on the Productivity Tools page ofthe site administration options:

IT Administrator Guide for Mass Deployment of Cisco WebEx Productivity Tools2

IntroductionPackages of WebEx Productivity Tools

Normal InstallationEvery domain user can install WebEx Productivity Tools on his or her desktop by running the MSI packagedirectly. Users must have administrative privileges for their computers in order to install Productivity Tools.


IntroductionNormal Installation


IntroductionNormal Installation

C H A P T E R 2Silent Installation by Administrator

• Silent Installation by Administrator Overview, page 5

• Use the Command Line for Silent Installation, page 5

• Table of Productivity Tools Flags, page 6

• Use the Command Line to Update Lockdown Users, page 8

• Use the Command Line to Manage the Scheduling Menu, page 9

• Use the Command Line to Set the Default Scheduling Type, page 10

• Use the Command Line for Silent Uninstallation, page 10

• Uninstall Multiple Versions, page 11

• Processes to Terminate, page 12

Silent Installation by Administrator OverviewIf you are the domain administrator, you can log on to a user’s computer and help a normal user install oruninstall WebEx Productivity Tools using silent mode.

For customers who have performed a silent installation ofWebEx Productivity Tools for an earlier versionand are planning to upgrade to a later version, you must first perform a silent uninstallation beforeperforming a silent installation of the new version.

Important

Use the Command Line for Silent InstallationIf you are the domain administrator, follow these steps to install WebEx Productivity Tools by using thecommand line.


Procedure

Step 1 Log on to user’s computer.Step 2 Download the MSI package to some location and then open the Window Command Prompt.

You must use “run as administrator” to open it. Make sure you use "System" or "Administrator" to run thecommand-line commands.

Step 3 Run the MSI command to install WebEx Productivity Tools silently. We recommend that you restart thecomputer after installation.

Use the Command Line for Silent Installation Example

This sample command shows how to install all components with the MSI package ptoolsniclient.msi.msiexec.exe /q /i "ptoolsniclient.msi" SITEURL="https://sample.webex.com" OI=1 NI=1 OC=1OFFICE=1 IE=1FIREFOX=1 RMENU=1 SKYPE=1 SAMETIME=1 </p>

This sample command shows how to install all components with the MSI package ptools.msi:msiexec.exe /q /i "ptools.msi" SITEURL="https://sample.webex.com" OI=1 OC=1 OFFICE=1 IE=1FIREFOX=1 RMENU=1 SKYPE=1 SAMETIME=1 </p>

If you are using SCCM for mass deployment, you can also use the /qb parameter. Using this parameter duringmass deployment allows users to see the installation progress.

This sample command shows how to install all components with the MSI package ptools.msi:msiexec.exe /qb /i "ptools.msi" SITEURL="https://sample.webex.com" OI=1 OC=1 OFFICE=1 IE=1FIREFOX=1 RMENU=1 SKYPE=1 SAMETIME=1 </p>

Microsoft Skype for Business is supported in WebEx Productivity Tools version WBS32.5 and later.Note

Table of Productivity Tools FlagsDescriptionValue (Default?)Parameter Name

Enable Microsoft Outlook integration.1OI

Disable Microsoft Outlook integration.0 (Default)

Enable IBM Lotus Notes integration.1NI

Disable IBM Lotus Notes integration.0 (Default)

Enable the WebEx Productivity Tools panel (formerly called the "WebExOne-Click panel") to appear in the Windows desktop and Start menu.

1 (Default)OC

Remove the WebEx Productivity Tools panel (formerly called the “WebExOne-Click panel”) from the Windows desktop and Start menu.

0


Silent Installation by AdministratorTable of Productivity Tools Flags

DescriptionValue (Default?)Parameter Name

Suppresses the WebEx Productivity Tools panel (formerly called the “WebExOne-Click panel”) from theWindows taskbar. The panel will still be accessiblefrom the Start menu.

0 (Default)AUTOOC

Automatically starts the WebEx Productivity Tools panel (formerly called the“WebEx One-Click panel”) from the Windows taskbar.

1

Enable WebEx Toolbar for Microsoft Office (Word, Excel, PowerPoint).1OFFICE

Disable WebEx Toolbar for Microsoft Office (Word, Excel, PowerPoint).0 (Default)

Enable WebEx button for Internet Explorer.1IE

Disable WebEx button for Internet Explorer.0 (Default)

Enable instant messenger integration for Skype.

For Microsoft Skype for Business, refer to the MSNparameter.

Note

1SKYPE

Disable instant messenger integration for Skype.0 (Default)

Enable instant messenger integration for Sametime.1SAMETIME

Disable instant messenger integration for Sametime.0 (Default)

Enable instant messenger integration for Microsoft Office Communicator,Microsoft Lync, and Microsoft Skype for Business.

Microsoft Skype for Business is supported in WebEx ProductivityTools version WBS32.5 and later.

Note

1MSN

Disable instant messenger integration for Microsoft Office Communicator,Microsoft Lync, and Microsoft Skype for business.

0 (Default)

Don't install the update service so that the user can't updateWebEx ProductivityTools without administration privileges when the site administrator enablesautomatic updates.

1DISABLEUPDATESERVICE

Install the update service so that the user can updateWebEx Productivity Toolswithout administration privileges when the site administrator enables automaticupdates.

0 (Default)

Hide the Schedule WebEx Meeting menu command the Schedule Meetingmenu of the WebEx group in the Microsoft Outlook ribbon. This option hidesthe menu command only when users are signed in to the Windows version ofWebEx Productivity Tools WBS32.7 or later.

1HIDEWBX


Silent Installation by AdministratorTable of Productivity Tools Flags

DescriptionValue (Default?)Parameter Name

Hide the Schedule Personal Room Meeting menu command the ScheduleMeeting menu of the WebEx group in the Microsoft Outlook ribbon. Thisoption hides the menu command only when users are signed in to theWindowsversion of WebEx Productivity Tools WBS32.7 or later.

1HIDEPRM

Hide the Schedule PersonalConferenceMeetingmenu command the ScheduleMeeting menu of the WebEx group in the Microsoft Outlook ribbon. Thisoption hides the menu command only when users are signed in to theWindowsversion of WebEx Productivity Tools WBS32.7 or later.

1HIDEPCN

Set Schedule WebEx Meeting as the default meeting type when users selectthe Schedule Meeting button in the WebEx group of the Microsoft Outlookribbon. This option is available only for the Windows version of WebExProductivity Tools WBS32.7 or later.

WBXDMT

Set Schedule Personal RoomMeeting as the default meeting type when usersselect the Schedule Meeting button in the WebEx group of the MicrosoftOutlook ribbon. This option is available only for the Windows version ofWebEx Productivity Tools WBS32.7 or later.

PRM

Set Schedule WebEx and TelePresence Meeting as the default meeting typewhen users select the Schedule Meeting button in the WebEx group of theMicrosoft Outlook ribbon. This option is available only for theWindows versionof WebEx Productivity Tools WBS32.7 or later.

CMRH

Set Schedule Personal ConferenceMeeting as the default meeting type whenusers select the ScheduleMeeting button in theWebEx group of theMicrosoftOutlook ribbon. This option is available only for the Windows version ofWebEx Productivity Tools WBS32.7 or later.

PCN

Use the Command Line to Update Lockdown UsersStarting with versionWBS32.6, the domain administrator can enable automatic updates ofWebEx ProductivityTools for lockdown users in the Cisco WebEx Administration Tool. In WebEx Productivity Tools versionsearlier than WBS32.6, if users worked in a lockdown environment, the domain administrator couldn't set anoption to enable automatic updates. Instead, the domain administrator had to install the new version each time.

If you are the domain administrator, follow these steps to upgrade WebEx Productivity Tools by using thecommand line.


Silent Installation by AdministratorUse the Command Line to Update Lockdown Users

Procedure

Step 1 Uninstall the previous version of WebEx Productivity Tools with uninstallation tools. See Uninstall MultipleVersions, on page 11.

Step 2 Run the MSI command to install Productivity Tools version WBS32.6 or above and specifyDISABLEUPDATESERVICE=0 or omit this parameter (default value is 0).

Step 3 Go to the Cisco WebEx Administration Tool and select Configuration -> Common Site Settings ->Productivity Tools.

Step 4 Check Automatically update Productivity Tools when new versions are available.

Use the Command Line to Manage the Scheduling MenuIf you are the domain administrator, follow these steps to hide one or multiple WebEx Productivity Toolsscheduling menu commands by using the command line.

Procedure

Run the MSI command to install Productivity Tools version WBS32.7 or later and include one or more of thefollowng commands:

• HIDEWBX=1—Hides the Schedule WebEx Meeting menu command the Schedule Meeting menu of theWebEx group in the Microsoft Outlook ribbon.

• HIDEPRM=1—Hides the Schedule Personal RoomMeetingmenu command the ScheduleMeetingmenuof the WebEx group in the Microsoft Outlook ribbon.

• HIDEPCN=1—Hides the Schedule Personal ConferenceMeetingmenu command the ScheduleMeetingmenu of the WebEx group in the Microsoft Outlook ribbon.


Silent Installation by AdministratorUse the Command Line to Manage the Scheduling Menu

This option hides the menu command only when users are signed in to the Windows version ofWebEx Productivity Tools WBS32.7 or later. For more details, refer to Table of Productivity ToolsFlags, on page 6.

Note

Use the Command Line to Set the Default Scheduling TypeIf you are the domain administrator, follow these steps to specify the default scheduling meeting type onWindows WebEx Productivity Tools by using the command line. If you don't specify a default meeting type,clicking the Schedule Meeting button the first time schedules a WebEx meeting by default. If the user selectsa different command from the Schedule Meeting menu, that command becomes the default option the nexttime the user clicks the Schedule Meeting button.

Procedure

Run the MSI command to install Productivity Tools version WBS32.7 or later and include one or more of thefollowing commands:

• DMT=WBX—Sets Schedule WebEx Meeting as the default meeting type when users select the ScheduleMeeting button in the WebEx group of the Microsoft Outlook ribbon.

• DMT=PRM—Sets Schedule Personal Room Meeting as the default meeting type when users select theSchedule Meeting button in the WebEx group of the Microsoft Outlook ribbon.

• DMT=CMRH—Sets Schedule WebEx and TelePresence Meeting as the default meeting type when usersselect the Schedule Meeting button in the WebEx group of the Microsoft Outlook ribbon.

• DMT=PCN—Sets Schedule Personal Conference Meeting as the default meeting type when users selectthe Schedule Meeting button in the WebEx group of the Microsoft Outlook ribbon.

This option is available only for the Windows version of WebEx Productivity Tools WBS32.7 orlater. For more details, refer to Table of Productivity Tools Flags, on page 6.

Note

Use the Command Line for Silent UninstallationIf you are the domain administrator, follow these steps to uninstall WebEx Productivity Tools by using thecommand line.


Silent Installation by AdministratorUse the Command Line to Set the Default Scheduling Type

Procedure

Step 1 Download the exact version MSI package to a location and open the Windows Command Prompt.The package must be the same version that is currently installed on user’s desktops. If there are multipleversions, you need to perform an uninstallation for each package version currently installed.

On Windows Vista, you must use “run as administrator” to open it.

Step 2 Run the MSI command to uninstall WebEx Productivity Tools silently.

Use the Command Line for Silent Uninstallation Example

This sample shows how to uninstall all components with the MSI package ptoolsniclient.msi:msiexec.exe /q /x "ptoolsniclient.msi"

This sample shows uninstall all components with MSI package ptools.msi:msiexec.exe /q /x "ptools.msi"

Uninstall Multiple VersionsTo uninstall multiple versions of WebEx Productivity Tools, follow these steps:

Procedure

Step 1 Download and manually install the latest version of WebEx Productivity Tools for Windows on a PC.Step 2 Go to the WebEx Productivity Tools installation folder (the default path is C:\Program Files

(x86)\WebEx\Productivity Tools\).Step 3 Distribute the PTUninstaller.exe file to any PC to uninstall previous versions of Productivity Tools.Step 4 Terminate any process from the list. Refer to Processes to Terminate, on page 12.Step 5 Run the following command at the command line: PTUuninstaller.exe /ManualUninstall


Silent Installation by AdministratorUninstall Multiple Versions

Processes to TerminateIBM Lotus NotesInstant MessengersBrowsersMicrosoft Office

NLNOTES.EXE

NOTES.EXE

NOTES2.EXE

ntaskldr.EXE

CdzSvc.exe

Cadenza.exe

YahooMessenger.exe

Skype.exe

aim.exe

aim6.exe

sametime.exe

googletalk.exe

Lync.exe

communicator.exe

msmsgs.exe

msnmsgr.exe

communicator.exe

firefox.exe

iexplore.exe

OUTLOOK.EXE

excel.exe

powerpnt.exe

Winword.exe

WINPROJ.EXE

visio.exe


Silent Installation by AdministratorProcesses to Terminate

C H A P T E R 3Silent Installation Using SMS

• Silent Installation Using SMS Overview, page 13

• Limitations for Silent Installation and Uninstallation, page 13

• Advertise WebEx Productivity Tools Using the SMS Per-system Unattended Program, page 14

• Remove Productivity Tools Components by Using the SMS Per-system Unattended Program, page 24

• Add Productivity Tools Components by Using the SMS Per-system Unattended Program, page 25

• Uninstall Productivity Tools Using the SMS Per-system Uninstall Program, page 28

• Advertise the Program to Update the New Version of WebEx Productivity Tools, page 28

• Create a Package from a Definition, page 29

Silent Installation Using SMS OverviewIf WebEx Productivity Tools are installed with silent installation, all options on the Tools tab are disabledand site settings cannot be updated, even after a user switches to a different site.

For customers who have performed a mass installation of WebEx Productivity Tools for an earlier versionand are planning to upgrade to later version, we recommend that you first perform a silent uninstallation,and then perform a mass installation of the new version.

Important

Limitations for Silent Installation and Uninstallation• SMS per-user mode cannot be supported.

Uninstallationmust use the original installation package for the first time, even whenWebEx ProductivityTools gets updated to a later version after mass deployment. If there are multiple versions, you need toperform an uninstallation for each version currently installed.

• The WebEx integration to Lotus Notes has these limitations:


◦The WebEx ball does not appear on Lotus Notes toolbar if WebEx Productivity Tools are installedwith a silent installer.

◦When the second user logs in the system, that user has to enter his or her account onWebEx Settingsdialog box before Lotus Notes Integration can be used.

• If you install WebEx Productivity Tools on a machine where MSN, Sametime, and Lotus Notes are notinstalled, the corresponding options on the Tools tab are turned off and dimmed.

• If the SMS administrator wants to add a feature for WebEx Productivity Tools, the administrator mustrun the REMOVE command first and then run the ADDSOURCE command, even though the featurehas not been installed before.

• If a user logs on to a computer with remote desktop while their administrator advertises the package, heor she must restart the computer to make sure WebEx Productivity Tools will work normally.

• After silent installation, all of the instant messenger integrations will not be effective until user logs offthe computer and logs on back again.

• After an administrator removes the Sametime integration, a user can continue to use it until the user logsoff the computer and logs on back again.

• If target site is CMR hybrid site specified in command line, user has to follow prompted message andrestart outlook to schedule CMR hybrid meeting.

• If the target site is a CollaborationMeeting Rooms (CMR) Hybrid site that is specified in command-linecommands, users are prompted to restart Microsoft Outlook before scheduling a CMR Hybrid meeting.

Advertise WebEx Productivity Tools Using the SMS Per-systemUnattended Program

Follow these steps to install WebEx Productivity Tools.

Before You Begin

If you are the SMS administrator, follow these pre-installation steps to advertise WebEx Productivity Toolsusing the SMS per-system unattended program:

• Disable automatically showing the Productivity Tools page and automatically updating ProductivityTools in the WebEx Site Administration options:

1 Log on to the Site Administration page and navigate to Site Settings > Productivity Tools.

2 Uncheck the Show install Productivity Tools page when the host logs into site option and theAutomatically update Productivity Tools option when new versions are available options.

• If the Lotus Notes Integration is enabled, install WebEx scripts for Lotus Notes.

If Lotus Notes Integration is included in the installation, and if the Lotus Notes Integration option isselected, the Domino administrator must install WebEx Notes Scripts using the Admin Tools for NotesUser.

For more information see, Installing WebEx Notes Scripts Using the Admin Tool, on page 35.


Silent Installation Using SMSAdvertise WebEx Productivity Tools Using the SMS Per-system Unattended Program

Procedure

Step 1 Create a package from the definition.For more information see, Create a Package from a Definition, on page 29.

Step 2 Change the program options for “Per-system unattended” before advertisement.a) Open the SMS administrator console and navigate to Site Database > Packages > WebEx

Communications, IncWebEx Productivity Tools 1.0.xx English > Programs. The administrator shouldright-click the Per-system unattended option and then select Properties to open the Per-systemunattended Program Properties dialog box.

b) On the Properties dialog box, select the Environment tab.

• For the Program can run option, select Only when a user is logged on.

• For the Run mode option, select Run with administrative rights. (Do not turn on Allow users tointeract with this program.)

c) On the Properties dialog, select the General tab.d) Append an additional parameter to the command line option to specify some options forWebEx Productivity

Tools:



• Append SITEURL=″http://sample.webex.com″ to specify the WebEx Site URL used by yourcompany.

• Append Productivity Tools flags to specify which component is enabled for WebEx ProductivityTools. The parameters should be uppercase and the default value is 0 (Disabled).

In the following example, the initial command line is:

msiexec.exe /q ALLUSERS=2 /m MSIZWPBY /i "ptoolsniclient.msi"

• Append Productivity Tools flags and parameters to the command line:

msiexec.exe /q ALLUSERS=2 /m MSIZWPBY /i "ptoolsniclient.msi"SITEURL="https://sample.webex.com" OI=1 NI=1 OC=1 OFFICE=1 IE=1FIREFOX=1 RMENU=1 YAHOO=1 SKYPE=1 AOL=1 SAMETIME=1 MSN=1 GTALK=1

For more information, see Table of Productivity Tools Flags, on page 6for a list of theWebEx ProductivityTools flags.

Step 3 Advertise the program:a) Open the SMS administrator console and navigate to Site Database > Packages > WebEx

Communications, Inc WebEx Productivity Tools 1.0.xx English > Programs.b) Right-click Per-system unattended.c) Choose All Tasks > Distribute Software.



d) Select Next in the Distribute Program Wizard.



e) Select the SMS Server.



f) Select the collection.

g) Specify the advertisement name.



h) Specify whether the advertisement should apply to subcollections.



i) Specify when the program will be advertised.

j) Specify whether to assign the program.



k) Select Finish on the Completing the Distribute Program Wizard page.



l) Navigate to the \Site Database\System Status\Advertisement Status directory and check the advertisementstatus.

m) If you enable notification, the user will see the following message after the program has been advertised.The assigned program will run silently.



Remove Productivity Tools Components by Using the SMSPer-system Unattended Program

If you are the SMS administrator, follow these steps to remove Productivity Tools components.

WebEx Productivity Tools will be updated on these machines silently.

Before You Begin

If you are the Domino administrator, and if Lotus Notes Integration is included in this installation, you mustremove Notes Scripts using Admin Tools for Notes User before installing. For more information, see InstallingWebEx Notes Scripts Using the Admin Tool, on page 35.

Procedure

Step 1 Create a new program and copy all the options from the “per-system unattended program”, and then updatethe command line:a) Open the SMS administrator console and navigate to Site Database > Packages > WebEx

Communications, Inc WebEx Productivity Tools 1.0.xx English > Programs.b) Right-click the blank area and then choose New > Program.c) Input the program name and default command line.


Silent Installation Using SMSRemove Productivity Tools Components by Using the SMS Per-system Unattended Program

d) In the Properties dialog box, select the Environment tab.


• For the Run mode option, select Run with administrative rights. (Do not turn on Allow users tointeract with this program).

e) Update the command-line on the General tab.Append REMOVE to the command line and specify the features that need be removed.

DescriptionValueParameter Name

Specify features of Productivity Tools to be removed. (Separatedby commas. Quotes are required)

OI,NI,OFFICE,IE,

FIREFOX,RMENU,PTIM,

SAMETIME

REMOVE

If you want to remove RMENU and OFFICE, you should use the following sample command line:

msiexec.exe /q ALLUSERS=2 /m MSII5HK3 /i "ptools.msi" REMOVE="OFFICE,RMENU"

The PTIM value is for the WebEx integration to instant messengers. You can use PTIM as shown in thefollowing sample command line:

msiexec.exe /q ALLUSERS=2 /m MSII5HK3 /i "ptools.msi" REMOVE="PTIM"

Step 2 Advertise the program to the specified collection of work machines in the domain. WebEx Productivity Toolswill be updated on these machines silently.For more information, see Silent Installation Using SMS, on page 13.

Step 3 WebEx Productivity Tools will be updated on these machines silently.

Add Productivity Tools Components by Using the SMSPer-system Unattended Program

If you are the SMS administrator, follow these steps to install WebEx Productivity Tools.

Before You Begin

If you are the SMS administrator and you want to add a component for Productivity Tools, you must runREMOVE first and then run ADDSOURCE, even though the component has not been installed before.

If you are the Domino administrator and if Lotus Notes Integration is included in this installation, you mustinstall Notes Scripts using Admin Tools for Notes User. For more information, see Installing WebEx NotesScripts Using the Admin Tool, on page 35.


Silent Installation Using SMSAdd Productivity Tools Components by Using the SMS Per-system Unattended Program

Procedure

Step 1 Create a new program named “Add-phase1” and copy all the options from “per-system unattended program”created in section 4.1, and then update the command line.a) Open the SMS administrator console and navigate to Site Database > Packages > WebEx

Communications, Inc WebEx Productivity Tools 1.0.xx English > Programs.b) Right-click the blank area and then choose New > Program.c) Enter the program name and default command line.

d) In the Properties dialog box, select the Environment tab.



e) Update the command-line on the General tab.Append REMOVE to the command line and specify the features that need be removed.



OI,NI,OFFICE,IE,

FIREFOX,RMENU,PTIM,

SAMETIME

REMOVE



If you want to add RMENU, OFFICE, and PTIM, (the PTIM value is for the WebEx integration to instantmessengers), you must REMOVE them first, even if they are not already installed. See the followingsample command line:

msiexec.exe /q ALLUSERS=2 /m MSII5HK3 /i "ptools.msi" REMOVE="OFFICE,RMENU,PTIM"

Step 2 Advertises the program to the specified collection of work machines in the domain.For more information, see Advertise WebEx Productivity Tools Using the SMS Per-system UnattendedProgram, on page 14.

Step 3 Create a second program name “Add-phrase2” and copy all the options from “per-system unattended program,”which was created in section 4.1, and then update the command line:a) Open the SMS administrator console and navigate to Site Database > Packages > WebEx

Communications, Inc WebEx Productivity Tools 1.0.xx English > Programs.b) Right-click the blank area and then choose New > Program.c) Enter the program name and default command line.

d) On the Properties dialog box, select the Environment tab.



e) On the Properties dialog, select the Advanced tab, and turn on Run another program first and selectprogram Add-phase1.

f) Update the command line on the General tab.Append ADDSOURCE to the command line and specify the features that need be added.





OI,NI,OFFICE,IE,

FIREFOX,RMENU,PTIM,

SAMETIME

ADDSOURCE

If you want to add RMENU, OFFICE, and YAHOO, use the following sample command line:

msiexec.exe /q ALLUSERS=2 /m MSII5HK3 /i "ptools.msi" ADDSOURCE="OFFICE,RMENU,PTIM"OFFICE=1 RMENU=1 YAHOO=1

Step 4 Advertise the program to the specified collection of work machines in the domain.For more information, see Advertise WebEx Productivity Tools Using the SMS Per-system UnattendedProgram, on page 14.

WebEx Productivity Tools will be updated on these machines silently.

Uninstall Productivity Tools Using the SMS Per-system UninstallProgram

If you are the SMS administrator, follow these steps to uninstall WebEx Productivity Tools using the SMSper-system uninstall program:

Before You Begin

If you are the Domino administrator and if Lotus Notes Integration is included in this installation, you mustuninstall Notes Scripts using Admin Tools for Notes Users. For more information, see InstallingWebExNotesScripts Using the Admin Tool, on page 35.

Procedure

Step 1 Use the SMS Installation package that was created using Create a Package from a Definition, on page 29.Step 2 Advertise the per-system uninstall program to uninstall WebEx Productivity Tools.

WebEx Productivity Tools will be uninstalled on these machines silently.

Advertise the Program to Update the New Version of WebExProductivity Tools

If you are the SMS administrator, follow these steps to advertise the program to update the new version ofWebEx Productivity Tools:


Silent Installation Using SMSUninstall Productivity Tools Using the SMS Per-system Uninstall Program

Before You Begin

If you are the WebEx site administrator, follow these steps before advertising the program to update the newversion of WebEx Productivity Tools:

• Disable automatically showing the Productivity Tools page and automatically updating ProductivityTools on the WebEx site

◦Log on to the Site Administration page, navigate to Site Settings > Productivity Tools, anduncheck the Show install Productivity Tools page when the host logs into site andAutomaticallyupdate Productivity Tools when new versions are available options.

• If you are the Domino administrator and if Lotus Notes Integration is included in this installation, youmust update Notes Scripts using Admin Tools for Notes Users. For more information, see InstallingWebEx Notes Scripts Using the Admin Tool, on page 35.

Procedure

Step 1 Create a new SMS installation package using the WebEx Productivity Tools MSI package.Step 2 Change the program options for Per-system unattended before advertisement.Step 3 Advertise the program.

The old WebEx Productivity Tools is removed and the new WebEx Productivity Tools is installed silently.

Create a Package from a DefinitionIf you are the SMS administrator, follow these steps to create a package from a definition.

Procedure

Step 1 Open the SMS Administrator Console and navigate to Site Database > Package.Step 2 Right-click Package.Step 3 Select New > Package From Definition.


Silent Installation Using SMSCreate a Package from a Definition

Step 4 On the Create Package from Definition wizard, select Next .

Step 5 Select Browse to locate and select theWebEx Productivity Tools MSI package.



Step 6 Select Always obtain files from a source directory.

Step 7 Select Source directory location. The directory path is the folder where contains the install package.



Step 8 Select Finish.

Step 9 Navigate to Site Database > Packages > WebEx Communications, Inc WebEx Productivity Tools 1.0.xxEnglish > Programs.There are six default programs available.



C H A P T E R 4Installing WebEx Notes Scripts Using the AdminTool

• Install the WebEx Lotus Notes Integration Admin Tool, page 35

• Creating a New Mail Template, page 36

• Assigning the Newly Created WebEx Mail Template to One User or Multiple Users, page 38

• Assigning a New WebEx Template to a Single User, page 38

• Assigning the WebEx Lotus Notes Integration Template to Multiple Users, page 39

Install the WebEx Lotus Notes Integration Admin ToolThe following describes how to deploy WebEx scripts for Lotus Notes integration on a Domino Server.

To deploy WebEx Lotus Notes integration on a Domino Server, you must be a Domino Administrator. As aDomino Administrator, you should use the ptdomtl.msi file, which is available on the Download section ofthe Support page.

Use the ptdomtl.msi installer to install the WebEx Admin Tool for integration to Lotus Notes on a WindowsPC that has Lotus Notes Admin installed.

After the Admin Tool is installed, a shortcut is also automatically added to the Windows Start menu(Start > Programs > WebEx > WebEx NI Admin Tool).

The WebEx Lotus Notes integration Admin Tool is a command-line application. At the Windows commandprompt, run the Admin Tool from the directory where the Lotus Notes Client is installed. For example, if theLotus Notes Client is installed under D:\Program Files\lotus\notes, run the Admin Tool from that directory.

To begin using this tool, you can type nwinstal -? at the command prompt to view Help, as shown in thefollowing figure:


Creating a New Mail TemplateOnce theWebEx Lotus Notes Integration Admin Tool is installed, use the Admin Tool to create a new templateto use with the WebEx Lotus Notes Integration.

On the Lotus Notes administrator Notes client machine, remotely create a new WebEx mail template basedon an existing Notes mail template on the Domino server. To create a WebEx mail template based on themail9.ntf file, type the following command:nwinstal –c [path]mail9.ntf

The [path] variable is the relative path to the directory that is specified for the Directory parameter in thenotes.ini file on the Domino Server. You need to include the [path] variable only if the path for the mailtemplate file is not the same as the path specified for the Directory parameter. For example, if the mail templatefile is located in the D:\Lotus\Domino\Data directory, and the Directory parameter is specified asDirectory=D:\Lotus\Domino\Data, the directory paths are the same, and you do not need to include additionalpath information. In this case, the command should be:nwinstal –c mail9.ntf


Installing WebEx Notes Scripts Using the Admin ToolCreating a New Mail Template

If, however, the mail template file is located in theD:\Lotus\Domino\Data\silver directory, and the Directoryparameter is specified as Directory=D:\Lotus\Domino\Data, the directory paths are not the same, and youneed to include additional path information. In this case, the command should be:nwinstal –c silver\mail9.ntf

The following figure shows the output of the nwinstal –c mail9.ntf command:

After the command has run successfully, a new template file named wbxmail.ntf is created on the DominoServer. The wbxmail.ntf template file is created in the directory that is defined in the notes.ini file on theDomino Server. In the previous example, the wbxmail.ntf file is created in the D:\Lotus\DominoD:\\Datadirectory. See the following figure:


Installing WebEx Notes Scripts Using the Admin ToolCreating a New Mail Template

Assigning the Newly Created WebEx Mail Template to OneUser or Multiple Users

The following sections explain how to assign a newly created WebEx template to a single user or to multipleusers.

It is strongly recommended that you back up all mail templates before replacing theWebExMail templatefile.

The –r and –l commands cannot be used on non-Windows versions of Domino, such as Unix or Linux.To use these two commands, you must also install the WebEx Lotus Notes Integration Admin Tool onthe Windows Domino server.

Note

When using the commands to assign WebEx mail template to users, you must type the commands from theDomino Server machine.

Assigning a New WebEx Template to a Single UserIf you are assigning a new WebEx template to a single user, on the Domino Server machine, switch to theDomino Administrator Server Console, and then type the following command:load nwinstal –r [path]\[user].nsf [mail template file].ntf

The [path] variable is the relative path to the directory that is specified for the Directory parameter in thenotes.ini file on the Domino Server. You need to include the [path] variable only if the path for the mailtemplate file is not the same as the path specified for the Directory parameter.


Installing WebEx Notes Scripts Using the Admin ToolAssigning the Newly Created WebEx Mail Template to One User or Multiple Users

Example

Suppose you want to insert a script for user test1. The user’s mail file name is test1.nsf, The user’s originaltemplate ismail6.ntf. To replace the user’s original templatemail6.ntf with the new WebEx mail templatewbxmail.ntf, you would type the following command:load nwinstal –r [path]test1.nsf wbxmail.ntf

The following figure shows the output of this command:

In the event that there is an issue with the new WebEx mail template, and you need to revert back to originalmail templatemail9.ntf, you can revert back to it by typing the following command:load nwinstal –r [path]test1.nsf mail9.ntf

Assigning the WebEx Lotus Notes Integration Template toMultiple Users

You can assign multiple users to the newly created WebEx template.

Generate a user list. In the Domino Server Console, type the following command:load convert –l c:\temp\maillist.txt


Installing WebEx Notes Scripts Using the Admin ToolAssigning the WebEx Lotus Notes Integration Template to Multiple Users

This command creates a text file that lists all of the mail databases in the c:\temp directory asmaillist.txt.You can edit the file to remove those users you don’t want to install theWebEx script at this time. The followingfigure shows themaillist.txt file.

After you have created themaillist.txt text file with the user database list, you can use the -l command toinstall or uninstall the WebEx Lotus Notes Integration script for all users in the list.

For example, to install the WebEx mail template file wbxmail.ntf for all users in the list, type the followingcommand:load nwinstal –l c:\temp\maillist.txt wbxmail.ntf




If you run into any issues with WebEx template, you can restore the originalmail9.ntf template. Type thefollowing command to restore the original template:load nwinstal –l c:\temp\maillist.txt mail9.ntf




A P P E N D I X ALotus Notes Integration Tool and Templates

• WebEx Lotus Notes Integration Admin Tool—using the nwinstal command, page 43

• Deleting the WebEx Lotus Notes Integration Mail Template File, page 45

WebEx Lotus Notes Integration Admin Tool—using the nwinstalcommand

The WebEx Lotus Notes Integration Admin Tool has been created with a purpose:

• To install or remove the WebEx Lotus Notes integration script for an individual user’s mail database.

• To create a new WebEx mail template based on a specific template.

After you have run the Admin Tool, deploy the Lotus Notes integration client installer to the user’s LotusNotes client either by pushing MSI, using the Software Distribution tool, or asking users to run MSI bythemselves.

To run this tool, you must be a Lotus Notes Domino administrator. In addition, the installed Lotus Notessoftware must be version 6.5.3 or later.

Note

The following text explains the options that are available with the nwsinstal Admin Tool. You can also viewinformation about these options by typing nwinstal -? at the command prompt to view Help.

Syntax

• Commands available to be run on a Lotus administrator computer:nwinstal -?nwinstal –c [path]filenamenwinstal –i [path] filenamenwinstal –u [path] filename

• Commands available to be run on a Domino Server computer running on theWindows operating system:nwinstal -r [path]destination-filename source-filenamenwinstal -l [path]user-list-filename source-filename


Where

[path] The relative path to the directory that is specified for the Directory parameter in the notes.ini file onthe Domino Server. You need to include the [path] variable only if the path for the mail template file is notthe same as the path specified for the Directory parameter.

For example, suppose the Directory parameter in the notes.ini file is Directory=D: \Lotus\Domino\Data. Ifthe user’s mail file is joe.nsf and it is located in the D:\Lotus\Domino\Data\mail directory,nwinstal –i mail\joe.nsfyou should type the following command:

If the companymail template file is namedmail9.ntf, and it is located in theD:\Lotus\Domino\Data directory,you should type the following command:nwinstal –c mail9.ntf

-? Displays Help.

-c Creates a WebEx Lotus Notes integration mail template file based on the mail template you choose.

For example, if you are creating a WebEx mail template based on the mail6.ntf file, you should type thefollowing command:nwinstal –c [path]mail9.ntf

The new template file is named wbxmail.ntf. This newly created file is stored in the same location asdefined in the Directory parameter of the notes.ini file on the Domino server (in the previous example, itis D:\Lotus\Domino\Data).

You can use a Lotus Notes Domino command to refresh the user mail database with the WebEx LotusNotes integration template (see the Lotus Notes Help for details). For example, the following commandinserts theWebEx Lotus Notes integration script into a user’s mail database from theWebExmail template:load convert [path]user.nsf * wbxmail.ntf

Note

-r Inserts the WebEx Lotus Notes integration script from a WebEx mail template into a user mail database.For example, the following command inserts a Lotus Notes integration script on the user Joe’s mail databasejoe.nsf from the wbxmail.ntfWebEx mail template file, type the following command:nwinstal –r [path]joe.nsf wbxmail.ntf

-l Inserts the WebEx Lotus Notes integration script from a WebEx mail template into the mail databases ofthe users who are listed in themaillist.txt mail user list file.

For example, to insert the Lotus Notes integration script for the users on the file c:\temp\maillist.txt fromwbxmail.ntfWebEx mail template file, type the following command:nwinstal –l c:\temp\maillist.txt wbxmail.ntf

To generate a user list, in Domino Server Console, type the following command:load convert –l c:\temp\maillist.txtIf necessary, edit themaillist.txt file to include only the users you want.

Note

-i Inserts the WebEx Lotus Notes Integration script into a user’s mail database without creating a WebExmail template file.


Lotus Notes Integration Tool and TemplatesWebEx Lotus Notes Integration Admin Tool—using the nwinstal command

This command can be used only for users with Notes Editor access level.

For example, to insert the WebEx Lotus Notes Integration script into the user Joe’s mail database filejoe.nsf, type the following command:nwinstal –i [path]joe.nsf

Note

-u Removes the WebEx Lotus Notes integration script from a user mail database file.

This command can be used only for user with Notes Editor access level.

For example, to remove the Lotus Notes Integration script from the user Joe’s mail database file joe.nsf,type the following command:nwinstal –u [path]joe.nsf

Note

Deleting the WebEx Lotus Notes Integration Mail Template FileIf your company is no longer using Lotus Notes Integration and you need to delete the WebEx Lotus NotesIntegration template, you can locate it on the Domino Server, make sure it is not being used, and then deleteit.


Lotus Notes Integration Tool and TemplatesDeleting the WebEx Lotus Notes Integration Mail Template File


Lotus Notes Integration Tool and TemplatesDeleting the WebEx Lotus Notes Integration Mail Template File

A P P E N D I X BKnown Issues

• Known Issues, page 47

Known IssuesAfter you install the WebEx Lotus Notes Integration, the user may see the following security warning dialogwhen opening the calendar:


In the previous figure, the signer is listed as admin/webex, but the name of the signer will be differentfor your company. The signer name usually appears in the format <name of administrator>/<companyname>.

Note

The security warning appears becauseWebEx Lotus Notes Integration inserts a script or program that is signedby the Domino administrator.

To prevent this warning from appearing, you can allow users to select the Start trusting the signer to executethis action option to accept the signer.

The administrator can also modify the security settings on theExecution Control List to prevent this securitywarning from appearing. The administrator should select the following options under Allow on the SecuritySettings > Execution Control List dialog box:

• Access the current database

• Access the environment variables

• Access to external programs

The following figure shows the settings the administrator should make on the Execution Control List:


Known IssuesKnown Issues

A P P E N D I X CRegistry and Files Installed

• Registry and Files Installed, page 49

Registry and Files InstalledMass uninstallation does not removeWebEx site information (URL) andWebEx Productivity Tools credentialsin the registry by default so that end users do not have to input their username, password, and WebEx siteURL after the mass installation has been completed. If the administrator wants to remove all ProductivityTools related information, all users must be logged out, and then the administrator can run the command linebelow.msiexec.exe /q /x "ptools.msi" REMOVEPTREG=1Registry Keys are stored under: HKEY_CURRENT_USER\Software\WebEx\ProdTools.

• 32 Bit Windows operating system

1 HKEY_LOCAL_MACHINE\Software\WebEx\ProdTools

2 HKEY_CURRENT_USER\Software\WebEx\ProdTools

• 64 Bit Windows operating system

1 HKEY_LOCAL_MACHINE\Software\Wow6432Node\WebEx\ProdTools

2 HKEY_CURRENT_USER\Software\WebEx\ProdTools

The following table shows files that are installed; however, the list may vary according to the version youhave installed, for example, 64 bit Windows operating system target folder is Program Files (x86).


DescriptionFile listFolder

Files for WebEx integration to Outlook.ptmain9.dll,

ptmain10.dll,

ptmain11.dll,

ptmain12.dll,

ptmain14.dll,

ptolkadd.dll

Program Files\WebEx\ProductivityTools

Files for user interface of WebEx integration to Outlookand WebEx integration to Lotus Notes.

ptwbxoni.exe,

ptoniui.dll,

ptoi3res.dll,

ptwbxurl.dll


Files for WebEx integration to Lotus Notes.ndbwbxpt.dll,

ptnwinto.dll,

ptnwintc.dll,

ptniadpt.dll,

ptwnictl.dll,

ptnwcfg.exe,

ptnires.dll,

lcppn30.dll



Registry and Files InstalledRegistry and Files Installed


Files for the WebEx Productivity Tools panel (formerlycalled the “WebEx One-Click panel”).ptSrv.exe is shared by all components of WebExProductivity Tools.

ptoneclk.exe,

ptocRes.dll,

ptusredt.dll,

ptExtend.dll,

ptocnote.dll,

ptExMeet.dll,

install.rdf,

lcppn30.dll,

ptInst.exe,

ptSrv.exe,

ptUpdate.exe,

ptgpcdec.dll,

ptgpcext.dll,

ptiegpc.dll,

ptinstck.dll,

ptMgr.dll,

ptSknMgr.dll,

ptRes.dll,

libeay32.dll


Microsoft Windows right-click menuptwbxrm.dll,

ptonres.dll


WebEx toolbar for Microsoft Office Smart Tagptwbxms.dll,

ptwbxst.dll,

ptonres.dll





WebEx button for Internet Explorerptonecli.dll,

ptonres.dll


WebEx integration to instant messengers.PTIM.exe,

PTIMHook.dll,

PTIMRes.dll,

com.wbx.realtime.meeting_1.0.1.jar,

feature.xml,

ptwbxjni.dll,

ptonres.dll,

chrome.manifest,

Install.rdf,

Chrome\ocplugin.jar,

Components\OCFF.dll,

Components\IOcFf.xpt,

WebExStatus.xml

WebEx Integration to Cisco Unified IP Phoneripa.dll,

ripatrc.dll,

ripaurl.dll


Dependency runtime librarymsvcr90.dll,

msvcp90.dll,

msvcp60.dll,

Microsoft.VC90.CRT.manifest,

Microsoft.VC90.ATL.manifest,

atl90.dll


Trace functionwbxtrace.dllProgram Files\WebEx\ProductivityTools

Single Sign-OnptSSO.dllProgram Files\WebEx\ProductivityTools




WebEx integration to Lotus Notes.ndbwbxpt.dll,

ptnwinto.dll,

ptnwintc.dll,

ptniadpt.dll,

ptwnictl.dll,

ptnwcfg.exe,

ptnires.dll,

lcppn30.dll,

ptoniui.dll,

ptWbxONI.exe,

ptWBXURL.dll,

ptOI3Res.dll

Lotus Notes installed directory

WebEx integration to Lotus Sametime.com.wbx.realtime.meeting_1.0.1.jar,

feature.xml,

ptwbxjni.dll

Lotus Sametime installed directory



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