iso prsntation final on quality
TRANSCRIPT
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Group Member
Usman Lateef BSET 01113109
Khubaib Ur Rahman BSET-01113030
Presented To
Sir Yasir Dawood
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Table Of contents
ISO
History
Standards
Organization Block Diagram
ISO 9000 Series
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Topic:
ISO HISTORY DEFINITIONS
ISO is a network of the national standards institutes of 163 countries, on the basis of one member per country, with a Central Secretariat in Geneva, Switzerland, that coordinates the system.
ISO is a non-governmental organization
ISO (International Organization for Standardization) is the world's largest developer and publisher of International Standards.
Member countries generate some 98 % of world gross national income (GNI).
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How did ISO get started?
1906-International Electro-technical Commission
1926-International Federation of the NationalStandardizing Associations (ISA)
1946 London - delegates from 25 countries decided tocreate a new international organization "the object ofwhich would be to facilitate the internationalcoordination and unification of industrial standards
1947 - ISO began to officially function
1951 - The first ISO standard was published "Standard reference temperature for industrial length
measurement".
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African Regional Organization for Standardization (ARSO)
Arab Industrial Development and Mining Organization (AIDMO)
European Committee for Standardization (CEN)
Pan American Standards Commission (COPANT)
Euro Asian Council for Standardization, Metrology and Certification (EASC)
Pacific Area Standards Congress (PASC)
ASEAN Consultative Committee for Standards and Quality (ACCSQ)
World Health Organization (WHO), on health technologies
International Maritime Organization (IMO), on transport security
World Tourism Organization (UNWTO), on the quality of services related to tourism.
World Economic Forum (WEF)
Consumers International (CI)
World Business Council for Sustainable Development (WBCSD), and
International Federation of Standards Users (IFAN)
ISO standards
Make the development, manufacturing and supply of products and services more efficient, safer & cleaner
Facilitate trade between countries and make it fairer
Provide governments with a technical base for health, safety,Environmental legislation, and conformity assessment
Share technological advances and good management practice
Safeguard consumers, and users in general, of products and services
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Make life simpler by providing solutions to common problems
ISO occupies a special position between the public & private sectors.
And the broader needs of society, such as the needs of stakeholder
groups like consumers and users.
ISO is able to act as a bridging organization in which a consensus can
be reached on solutions that meet both the requirements of business.
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ISO standards
Popular standards
• ISO 9000 Quality management
• ISO 14000 Environmental management
• ISO 3166 Country codes
• ISO 26000 Social responsibility
• ISO 50001 Energy management
• ISO 31000 Risk management
• ISO 22000 Food safety management
• ISO 27001 Information security management
• ISO 20121 Sustainable events
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ISO's structure
What has ISO Accomplished?
ISO film speed code
Standard format for telephone and banking cards
ISO 9000 which provides a framework for quality management and quality assurance
ISO 14000 series provides a similar framework for environmental management
Internationally standardized freight containers
Standardized paper sizes.
Automobile control symbols
ISO international codes for country names, currencies and languages
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ISO 9000What You Need To Know
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ISO 9000
Why is ISO 9000 so important?
What do you need to know about ISO
9000?
What are the ISO 9000 Series Standards?
What are the elements of the Standards?
What is quality system registration?
Ten steps to ISO 9000 registration
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Quality management
Quality management also means what the organization does to
i. Enhance customer satisfaction, and
ii. Achieve continual improvement of its performance.
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Management system
Management system means what the organization does to manage its processes, or activities in order that
its products or services meet the organization’s objectives, such as
i. Satisfying the customer's quality requirements,
ii. Complying to regulations, or
iii. Meeting environmental objectives
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What is ISO 9000?
ISO 9000 is a standard in which to conduct business
It is a set of rules which should be followed in order to meet the needs and understand the wants of customers
The standard is generic
What are ISO 9000 Standards?
ISO 9000 Standards
Define the required elements of an effective quality management system
Can be applied to any company
Adopted by the United States as the ANSI/ASQC Q90 series.
Revised 2000 – wider applicability
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What is a Quality Management System?
Policies,
Processes
Procedures
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What is a Quality Management System?
Required for planning and executing business processes
To meet customer requirements
Accredited to International Standards by a Registrar
ISO 9001:2008 is an example
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ISO 9000 Family of Standards
ISO 8402 - QA and Quality management vocabularyISO 9000-2 - Generic guidelines for applying ISO
9001, ISO 9002, and ISO 9003ISO 9000-3 - Guidelines for applying ISO 9001 to
the development, supply, and maintenance of software
ISO 9000-4 Application for dependability managementISO 9004-2 Guidelines for servicesISO 9004-3 Guidelines for processed materialISO 9004-4 Guidelines for quality improvementISO 9004-5 Guidelines for quality plansISO 9004-6 Guidelines for configuration
management
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What is The ISO 9000 Family?
The family consists of
ISO 9000 Quality Management Systems –Fundamentals and vocabulary
ISO 9001 Quality Management Systems –Requirements
ISO 9004 Quality Management Systems –Guidelines for performance improvement
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What are the parts of ISO 9000?
ISO 9000 is composed of 5 different, but related parts:
ISO 9000, 9001, 9002, 9003, and 9004
ISO 9000 and 9004 are guidelines, while ISO 9001, 9002, and 9003 are the categories in which a company may apply for certification
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Part 1: ISO 9000
ISO 9000: “Quality Management and
Quality Assurance Standards –
Guidelines for Selection and Use”
Written in order to determine which
category your organization should apply
for
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Part 2: ISO 9001
ISO 9001: “Quality Systems – Model for Quality Assurance in Design/Development, Production, Installation, and Servicing”
This is the category for companies which are involved in manufacturing or the creation and delivery of a service.
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Part 3: ISO 9002
ISO 9002: “Quality Systems – Model for Quality Assurance in Production and Installation”
Companies who perform many functions, with the exception of design and development, may apply to this category
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Part 4: ISO 9003
ISO 9003: “Quality Systems – Model for Quality Assurance in Final Inspection and Test”
This category is useful for outside of the manufacturing sector, such as in distributors
ISO 9003 is being used less and may be dropped in the future
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Part 5: ISO 9004
ISO 9004: “Quality Management and Quality System Elements –Guidelines”
Used in order to help interpret the categories included in ISO 9000 certification
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ISO Implementation
Implementing ISO 9000 in an organization can be very beneficial
The goal of this implementation is to achieve customer satisfaction at its highest level
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How is ISO 9000 Being Implemented Today?
ISO 9000 is being used in many organizations with mixed results
If an organization implements ISO 9000 in order to simply remain competitive and without mutually beneficial goals in mind, it will most likely fail in the long term
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How can ISO 9000 be used in a business? ISO 9000 can benefit many industries, such
as: Banking
Health Care
Manufacturing, etc.
ISO 9000 is generic, so it can be applied virtually anywhere!
Remember, ISO 9000 is just one part of an entire system needed to create value for customers
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Today more than ever, food products regularly cross nationalboundaries at every stage of the supply chain. ISO InternationalStandards create confidence in the products we eat or drink byensuring the world uses the same recipe when it comes to foodquality, safety and efficiency. Out of more than 19000 ISOInternational Standards, some 1000 are specifically dedicated to food,and deal with subjects as diverse as agricultural machinery, logistics,transportation, manufacturing, labelling, packaging and storage.
FOOD
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Reducing energy consumption and the dependency onfossil fuels is a major challenge. Governments,organizations and corporations around the world mustwork together in order to move towards a moresustainable future. ISO International Standards canhelp solve the energy challenge by increasing energyefficiency, and promoting the development ofrenewable energy technologies
Energy efficiency and renewables
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ISO standards for the automotive industry cover allaspects: safety, ergonomics, performance, test methods,the environment, and the roll-out of innovativetechnologies. Clearly, with more than a billion estimatedroad vehicles in use worldwide
Cars
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The Impact of ISO 9000 Certification on Sales
ISO 9000 certification has been applied around the world and in all
sectors of industry.
Nowadays for a company, receiving ISO 9000 certification is not only afashion or trend, but also a general requirement for running a goodbusiness (Yann, 1998).
The top 10 countries for ISO 9001 certificates as at 2009 are China ,Italy, Japan, Spain, Russian Federation, Germany, U.K., India, U.S.Aand Korea.
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ISO 9000 in Spanish industry
The impact of the ISO 9000 in Spain has been spectacular.At present, there are more than 9,000 certified Spanish companies,
according to the latest report of the International StandardizationOrganization (2000).
In addition, the mean growth of ISO 9000 certification in Spain ismarkedly higher than the European .
It is also clear that certified companies show greater export capacitythan other companies, with a greater average percentage of turnoverdevoted to major exports (Casadesu´ s and Heras, 1999).
ISO 9000:2000 Consists of 3 AreasISO 9000:2000 Quality Management Systems:
fundamentals and vocabulary
ISO 9001:2000 Quality Management Systems –Requirements (required for certification)
Management responsibilityResource managementProduct/service realizationMeasurement, analysis, improvement
ISO 9004-2000 Quality Management Systems –Guidelines for performance improvement
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ISO 9000
Quality Management Fundamentals Role of top management
Checking the quality management system
Role of statistical techniques
Vocabulary Quality planning
Customer satisfaction
Continual improvement
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Who created the standards?
International Organization for Standardization - Geneva
ISO tech committee - TC 176 started in 1979
Standards created in 1987
To eliminate country to country differences
To eliminate terminology confusion
To increase quality awareness
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What are the elements of the standards?Management
responsibilityResource managementQuality SystemContract ReviewDesign ControlDocument ControlPurchasingPurchaser-Supplied
ProductProduct Identification and
TraceabilityProcess Control
Inspection and TestingInspection, Measuring and
Test EquipmentInspection and Test StatusControl of Non-conforming
productCorrective ActionQuality RecordsInternal Quality AuditTrainingServicingStatistical Techniques
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Element Standard: Management ResponsibilityManagement must have a written policy statement
of their commitment to quality. This policy must becommunicated to and understood by allemployees.
Management must clearly define quality-relatedorganizational responsibilities andinterrelationships.
A management representative must be assigned tooversee the implementation and continuousimprovement of the quality system.
Senior management must continually review thesystem.
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Element Standard: Process Control
The company must identify all processes that directly affect the quality of the product or service and ensure that these processes are carried out under controlled conditions, including:Formal approval of process design and equipment.
Documented work instructions.
Development of quality plans describing how the process is to be monitored.
A suitable working environment.
Documented quality criteria.
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Why is ISO 9000 important?
European Union directive
ISO 9000 certification required by suppliersof “Regulated Products”
health, safety, and the environment
EC has strict corporate liability legislationprotecting consumers
Globalization impact
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Why adopt ISO 9000?
To comply with customers who require ISO 9000
To sell in the European Union market
To compete in domestic markets
To improve the quality system
To minimize repetitive auditing by similar and different customers
To improve subcontractors’ performance
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What the ISO 9000 Family is not
A family of product standards
A guarantee of product quality
A method to rescue a troubled company
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Why Companies Implement ISO 9000
Meet customer requirements
Meet regulatory requirements
Improve quality
Increase profitability
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The Engineers Role in ISO 9000 Engineers working in quality management may
be responsible for implementation of the entire standard Project management task
ISO 9001 Processes operated / managed by technical personnel may include Design and development
Planning of product realization
Infrastructure
Work environment
Monitoring and measurement of product and processes
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Processus, not Product
Both ISO 9001 concern the way an organization goes about its work.
It is not product standards.
It is not service standards.
It’s process standards.
It can be used by Product manufacturers and service providers.
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ISO 9001
Organized by key business processes
Quality management system
Management
Resources
Product realization
Measurement, analysis and improvement
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What are the benefits of ISO 9001 certification?
ISO 9001 certification is an ideal way for an organisation to improve the way it operates and manages, irrespective of its size or industry. Most organisations want ISO 9001 certification to qualify for a tender or to achieve preferred supplier status: typically for public sector work. However, there are many other benefits that can be added to these, including:
Improved internal working leading to less errors and re-work.
Improved customer satisfaction and loyalty.
Improved consistency with traceability.
Improved morale and motivation.
Preferential insurance premiums.
Competitive advantage.
Increased profitability.
Enhanced status.
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Impact on Business Results
ISO 9001 promotes Not entering into commitments that the
organization cannot meet
Identification and management of resources needed to meet organizational objectives
Processes designed to meet organizational objectives
Reduction in waste
Continual improvement of the quality management system
Satisfied customers
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Impact on Business Results
ISO 9001 promotes Not entering into commitments that the
organization cannot meet
Identification and management of resources needed to meet organizational objectives
Processes designed to meet organizational objectives
Reduction in waste
Continual improvement of the quality management system
Satisfied customers
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ISO 9000 in Spanish industry
The impact of the ISO 9000 in Spain has been
impressive.
At present, there are more than 9,000 certified
Spanish companies, according to the latest report of
the International Standardization Organization (2000).
In addition, the mean growth of ISO 9000 certification
in Spain is markedly higher than the European .
It is also clear that certified companies show greater
export capacity than other companies, with a greater
average percentage of turnover devoted to major
exports (Casadesu´ s and Heras, 1999).
The ISO:9000 Survey
The worldwide total of certificates to ISO 9001:2001 at the end of 2007 was 9,51,486.
This was increase of 6 % over 2006 when the total was 8,96,929 certificates.
Certificates had been issued in 175 countries compared to 170 the previous year.
The ISO Survey
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Six Essential Elements of a Successful Registration EffortSenior Management Commitment to the Effort
Appropriate ISO 9000 Training
An Effective Management Review Process
Documentation of the Quality System
An Effective Internal Auditing System
An Effective Corrective Action Process
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Steps to ISO 9000 Certification1. Hire Quality Management Consultant
2. Conduct Gap Analysis
3. Establish Quality Policy
4. Redefine Business Processes=> 3 Core Processes
• Individual Benefits
• Institutional Benefits
• Health Promotions
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5. Company Wide Quality Seminar
6. Prepare Quality Manual (electronic records)Quality Policies
Quality Objectives
7. Establish Quality Metrics
8. Prepare Work Instructions
Steps to ISO 9000 Certification
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9. Quality Training for ALLAudit Training (34 employees)
10. Appoint Lead Auditors
11. Conduct Pre-Assessment Audits (2)
12. Contract Registrar
Steps to ISO 9000 Certification
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13. Registration AuditAudit Training (34 employees)
14. Conduct Internal Audits2 per year
15. Surveillance Audits2 per year
16. Re-Registration Audits
Steps to ISO 9000 Certification
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How much does it cost?
•First Year – US$ 18,000
•Annual – US$ 5,000
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Ten Steps to ISO Registration
2. Select the appropriate standard
1. Set the registration objective
3. Develop and implement the quality system
4. Select a third-party registrar and apply
5. Perform self-analysis audit
6. Submit quality manual for approval
7. Pre-assessment by registrar
8. Take corrective actions
9. Final assessment by registrar
10. Registration!
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