iso overview
TRANSCRIPT
ISO 9001:2000ISO 9001:2000
An overview of the new international Quality Management standard
April 2, 2001 America 2000 - www.amer2000.com
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Purpose Of The PresentationPurpose Of The Presentation
• To introduce the new ISO 9001:2000 standard
• To discuss the implications on an Organization
• To discuss a strategy for implementation
April 2, 2001 America 2000 - www.amer2000.com
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ISO 9001:2000ISO 9001:2000
• Published in December 2000
• Contains significant revisions
Shift in ISO 9000 Focus
First Introduction toachieve confidence fortwo-party contracts
Phase I Revision toprovide compliance for third-party registration
Phase II Revision toattain qualityimprovement and customer value
1987
1994
2000
April 2, 2001 America 2000 - www.amer2000.com
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• Focus on conformity and demonstration of customer satisfaction
• ISO 9001:2000 standard replaces the ISO 9001, ISO 9002 and ISO 9003
ISO 9001:2000 (con’t)ISO 9001:2000 (con’t)
ISO 9002 ISO 9003ISO 9001
April 2, 2001 America 2000 - www.amer2000.com
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ISO 9001:2000 (con’t)ISO 9001:2000 (con’t)
The new standard emphasizes: defining requirements verifying achievement of requirements measuring customer satisfaction objectives for all relevant functions analysis of process data related to
qualityContinued next page
April 2, 2001 America 2000 - www.amer2000.com
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ISO 9001:2000 (con’t)ISO 9001:2000 (con’t)
determining the effectiveness of training
the continuous improvement cycle management’s role in monitoring
quality
April 2, 2001 America 2000 - www.amer2000.com
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A Process ApproachA Process Approach
• ISO 9001:2000 adopts a process approach
• A process is any activity that converts inputs to outputs
• Almost all activities and operations involved in making a product or providing a service are processes
April 2, 2001 America 2000 - www.amer2000.com
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Process Approach (con’t)Process Approach (con’t)
Managementresponsibility
Measurement,analysis,
improvement
Resourcemanagement
Product(and/ or service)
realization
Customer
Requirements
Customer
Satisfaction
QUALITY MANAGEMENT SYSTEM
CONTINUAL IMPROVEMENT
Input Output Product/ Service
April 2, 2001 America 2000 - www.amer2000.com
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The 8 Quality PrinciplesThe 8 Quality Principles
1: Customer focus
2: Leadership
3: Involvement of people
4: Process approach
Continued next page
April 2, 2001 America 2000 - www.amer2000.com
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The 8 Quality Principles (con’t)The 8 Quality Principles (con’t)
5: Systems approach to management
6: Continual improvement
7: Factual approach to decision making
8: Mutually beneficial supplier relationships
April 2, 2001 America 2000 - www.amer2000.com
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Implementing ISO Implementing ISO 9001:20009001:2000
1) A formal gap analysis is required
2) Significant revisions to quality manual
3) Review of procedures
4) Possibly more measurement
5) Training on new standard