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ISO/IEC 20000 IT Service Management Benefits and ...€¦ · ISO/IEC 20000 consists of two parts, ISO/IEC 20000-1 and ISO/IEC 20000-2. The first part of the standard (ISO/IEC 20000-1)

CCQM CERTIFIED ISO 20000 LEAD AUDITORTo know the interrelationships between ISO/IEC 20000-1, ISO/IEC 20000-2 and ITIL The “Certified ISO/IEC 20000 Lead Auditor” exam fully meets

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ISO/IEC 20000 and ITIL