iso 9001 quality manual-wolst

7/26/2019 ISO 9001 Quality Manual-WOLST

1/29

ISO 9001:2000 QUALITY MANUAL

WOLSTENHOLME INTERNATIONAL LIMITED

CONTENTS

1.0 Scope of the Q!"#t$ M!%!&e'e%t S$(te' !t Wo"(te%ho"'e I%te)%!t#o%!" L#'#te*

1.1 Statement of Quality Policy

2.0 Q!"#t$ M!%!&e'e%t S$(te' Doc'e%te* +)oce*)e(

2.1 Document Control

2.2 Control of Quality Records

2.3 Internal Quality Audits

2.4 Control of Nonconforming Product

2. Correcti!e Action

2." Pre!entati!e Action

,.0 Q!"#t$ M!%!&e'e%t S$(te' +)oce((e( !%* I%te))e"!t#o%(

3.1 #rganisation C$arts

3.2 Res%onsi&ilities

3.3 Interrelation of Processes

3.4 Processes

1.0 Scope of the Q!"#t$ M!%!&e'e%t S$(te' !t Wo"(te%ho"'e I%te)%!t#o%!" L#'#te*


2/29

'olsten$olme International (imited is a Com%any )it$ a long*standing successful $istory of

su%%lying metal %o)ders+ %astes+ %ellets+ !arnis$+ o,set in-+ e/ogra%$y in- and ot$er related

%roducts for use in a large range of a%%lications+ on a )orld)ide &asis. 0$e sco%e of t$e Quality

anagement System encom%asses all acti!ities on t$e Dar)en Site.

0$e etallic Po)ders #%eration at Dar)en is res%onsi&le for t$e manufacture and su%%ly of metal

%o)ders and %igments mainly in aluminium+ co%%er and &rass &rone &ased alloys+ for use in

%rinting+ in-s+ %lastics and ot$er industrial and engineering a%%lications.

0$e In- #%eration at Dar)en is res%onsi&le for t$e manufacture of a )ide range and ty%e of

%rinting in-+ 5one*%ac-5 gold in-+ !arnis$ and related %rinting %roducts.

All %roduction %rocesses at Dar)en are !alidated &efore lea!ing t$e site and as suc$ su&*clause

6..2 is e/cluded.

0$e o!erall o%eration at Dar)en is controlled &y t$e In- 7 Print &usiness unit and t$e Industrial

&usiness unit.

0ec$nical Ser!ice and Researc$ and De!elo%ment are !ital to t$e future de!elo%ment of t$e

Com%any+ toget$er )it$ understanding and de!elo%ing ne) %roducts and a%%lications for our

customers.

0$e manufacturing+ tec$nical and administration functions of t$e Com%any are &ased in Dar)en+

(ancas$ire+ 8ngland and em%loy some 219 sta, at t$at location.

0$roug$ t$e a%%lication of Quality anagement Systems and Com%any )ide training %rogrammes+

'olsten$olme International (td. is committed to ensuring continuous im%ro!ements to &ot$ its

%rocesses and %roduct tec$nology.


3/29

WOLSTENHOLME INTERNATIONAL LTD.

QUALITY +OLICY

'olsten$olme International (imited is committed to t$e %ro!ision of customer satisfaction. Quality

in e!eryt$ing )e do is t$e central ingredient in t$e a&o!e commitment. #ur commitment goes

&eyond maintaining a :uality system )$ic$ fully com%lies )it$ t$e re:uirements of ;S*8N*IS#

ecti!es t$roug$out t$e organisation and !igorous internal audits. 'e )ill

re!ie) our %erformance at regular management re!ie)s. Additional in%uts to t$ese re!ie)s )ill

also include customer feed&ac-+ %rocess %erformance and %roduct conformance. 0$e %rime out%ut

of t$e re!ie) )ill &e to ensure continuing customer satisfaction and im%ro!ement of %roducts.

As %art of t$is commitment )e )ill identify and meet t$e training needs of our em%loyees+ so

ensuring t$at t$e needs of our customers are met. 0$is Policy )ill &e made a!aila&le t$roug$out

our organisation to ensure t$at t$e commitment to our customers is clear and )idely understood.

Ch)#( R!-e%(c)oft

anaging Director


4/29

2.9 Q!"#t$ M!%!&e'e%t S$(te' Doc'e%te* +)oce*)e(

2.1. Doc'e%t Co%t)o"

All :uality system documentation )ill &e made a!aila&le !ia su%er!ision in t$e 0riangle IS#

Ac$ie!er Plus data&ases. All documents relating to t$e :uality system )ill &e controlled. C$anges

to :uality system documentation may &e %ro%osed &y any mem&er of t$e Com%any. Suc$

%ro%osed c$anges )ill &e re!ie)ed &y t$e anagement Re%resentati!e )$o )ill liaise )it$ ot$er

:uality system documentation users as necessary. Dead 0riangle IS# Ac$ie!er Plus documents )ill

&e arc$i!ed )it$in t$e data&ases.

RE: Co%t)o" of Q!"#t$/ E%-#)o%'e%t!" Doc'e%t( WIQS+.1


5/29

ISO

Document No control

ISO Achiever

document

Other Lotus

Notes document

AS 400

Document

External

Origin

Document Control

WIQSP.1

Automatiic

Control

Automatic

Control

Automatic

Control

Other

Documentation

Document owner

controls

document identity

and distriution

Document

Owner controls

document!

estalishes and

maintains"

Ade#ucy

$rior to issue

Document

%eview

Changes to

document and

revision status

identi&iale

Document

availaility at

'oint o& use

%emoval o&

osolete

documents

Controlled

Document

(

(

N

(

(

N

Start

N

(

N

N

End


6/29

Co%t)o" of Q!"#t$ Reco)*(

All :uality records )ill &e maintained and controlled. 0$e records )ill &e legi&le and stored in suc$

a manner as to %rotect t$em from damage+ loss and deterioration. Quality records )ill also &e

stored and clearly located in suc$ a manner as to facilitate easy retrie!al of information.

RE: Co%t)o" of Q!"#t$/ E%-#)o%'e%t!" Reco)*( WIQS+.2


7/29

%ecord Owner Create %ecordAssign

title)record

numer

Securely Store

%ecord *se %ecordDe&ine %etention

$eriod ) +ee'

inde&inately

%etrieve

%ecord

Document

Control Ends

Audit %ecord

Control

%ecord to e

used

%etention

$eriod Ex'ired

%ecord

Control to e

Audited

N

N

Record Control

WIQSP.2

(

(

N

(

Start

End

2.3 I%te)%!" Q!"#t$ A*#t(


8/29

Internal audits )ill &e carried out in accordance )it$ Com%any %rocedures and )ill &e conducted

for any of t$e follo)ing reasons=*

i #n a sc$eduled &asis.

ii As a result of a customer com%laint %art or full audit

iii As a result of t$e need for ne) %rocedures to accommodate ne) &usiness situations.

i! ?n*sc$eduled Audits as re:uested &y t$e #%erations Director or anagement

Re%resentati!e.

! @ollo)*u% audits %art or full audits )ill ta-e %lace in order to esta&lis$ t$e e,ecti!eness of

rele!ant audit related Correcti!e Action Re:uests %re!iously raised.0$e management of internalaudits )ill &e t$e res%onsi&ility of t$e anagement Re%resentati!e+ )$o )ill also &e res%onsi&le

for ensuring t$at any necessary correcti!e actions are satisfactorily im%lemented and closed out in

t$e rele!ant de%artment &y t$e declared deadline date.

Internal audits )ill &e carried out as laid do)n in t$e internal audit sc$edule &y trained %ersonnel

$a!ing no direct in!ol!ement )it$ t$e de%artment+ section or function &eing internally audited. If

for any reason an audit cannot &e com%leted as sc$eduled+ t$e anagement Re%resentati!e )ill

re*sc$edule as re:uired.

RE: I%te)%!" A*#t( WIQS+.,


9/29

Quality Audits

WIQSP.3Start

De&ine sco'e and create Audit

&rom $ro&ile or inde'endently

,Coordinator-

Nominate and Noti&y Auditor

,Coordinator-

Acce'ted y

Auditor

Document

%easons

,Auditor-N

." $re'are Audit $lan

/" Noti&y Audit eam ,i& any-

1" Noti&y Auditee

Audit Date

Acce'tale y

Auditee

Change Date

Document

%easons

,Auditor-

N

." Carry out Audit/" Document Audit %e'ort

1" %aise any CA%2s

4" Sign and Com'lete

Y

Audit %e'ort

Acce'tale y

Auditee

%eview %e#uired

,Coordinator-

Document

%easons

,Audit-

N

Y

Audit

Com'lete

Y

%eview! Comment! %aise CA%2s and ad3ust

Audit $lan i& %e#uired

N

Y

Create Audit Schedule


10/29

2.4 Co%t)o" of No%Co%fo)'#%& +)o*ct(

All non*conforming %roducts )ill &e clearly identied )it$ t$e rele!ant identication la&el+ or $eld

in clearly identied areas and remo!ed from normal %roduction or storage areas to a)ait a

dis%osal decision.

'$ere %roducts are t$oug$t to &e marginally sus%ect+ and re*ins%ection or re*testing re:uired+

t$ey )ill &e clearly identied as suc$ and only released for use su&>ect to %assing t$e re*testing

stage and a suita&le end use identied.

'$ere %roducts are found to &e outside s%ecication+ t$ey may &e re*)or-ed in accordance )it$

rele!ant %rocedures+ or concession soug$t from t$e customer. Correcti!e and Pe!entiti!e actions

)ill &e im%lemented )$ere necessary to determine t$e root cause of t$e non*conformance.

Non*conforming %roducts detected at t$e goods in)ard stage )ill &e re>ected+ and t$e :uestion of

dis%osal discussed )it$ t$e su%%lier. 0$e su%%lier )ill &e ad!ised of t$e re>ection &y t$e Purc$asingDe%artment.

RE:Co%t)o" of No%Co%fo)'#%& +)o*ct( WIQS+.! 3 !%* c


11/29

Start

Certi&icate o&

con&ormity)

analysisuarantine

Otain

Certi&icate

A est

A

$ass)5ail

$ac+)Lael

uarantine

rewor+ under

A control

Su''ly under

Concession

$ac+ ) Lael

&or return to

Su''lier

$roduct

6erchanted

$roduct

6anu&actured

$roduct

6anu&actured

$roduct

6erchanted

Control o Aluminium Non!conormin" Product

WIQSP.#a

5

N$

N

Des'atch

END

(

(

7oods %eturned

y Customer


12/29

Start

Control o $ron%e

Non Conormin"

Product WIQSP.#$

A est

$ass)&ail%e#uired y

customer

$ut into

Stoc+room

%elend

Allocate atch

to customer

Drum)Lael)

Des'atch

End

$

5

N

(

7oods

%eturned y

Customer

$owder

$aste

Arrange

O&&8Site

Dis'osal


13/29

Start

A

$roduct

$ass

Store

$roduct

within shel&

li&e

Des'atch to

the Customer

Drum)lael

as re3ect

Arrange o&&site

dis'osal

Can the

'roduct e

wor+ed o&&

Lael the

drum as 9or+

O&&

Store in the

9or+ O&& Area

%ewor+ under

C Control

(

N

End

Control o In&

Non!conormin" Product

WIQSP.#c

5ree:e

$roduct

Assign

5inished

7oods Code

$ac+)Lael

(

N

Assign a 9or+

O&& Code

(

N

7oods returned

y Customer


14/29

2. Co))ect#-e Act#o%

Correcti!e action )ill &e raised as a result of non*conformances identied during internal audits+

)$en su%%liers %ro!ide defecti!e materials or ser!ices+ )$en customers $a!e cause to com%lain or

follo)ing in*%rogressB nal ins%ection. Correcti!e action re:uests may also &e raised in an e,ort to

im%ro!e current )or-ing %ractises. Correcti!e actions and customer com%laints )ill &e re!ie)ed

at anagement Re!ie) eetings.

'$en non*conforming %roducts or ser!ices are identied+ t$e root cause of t$e %ro&lem )ill &e

in!estigated+ correcti!e action ta-en and %re!entati!e measures initiated to %reclude a recurrence.

RE: Co))ect#-e Act#o% WIQS+.4


15/29

Noncon&ormity

identi&ied

create)modi&y CA% and

send to 'erson assigned

to close out

Acce'ted y

assignee

Assignee

documents

reasons &or

re3ection

Determine

causes o&

noncon&ormity

Determine ) im'lement

action to 'revent

reoccurance and close

out CA%

%ecord results

o& actions

ta+en

Send to

originator

CA% closed

down

Correcti'e Action

WIQSP.(

CA% originator

satis&ied

N

Y

Start

N

Y


16/29

2." +)e-e%t!t#-e Act#o%

Correcti!e action is ta-en as a result of Product or %rocess nonconformity. It is $ence a reacti!e

measure and does not necessarily %re!ent furt$er non conformance. Pre!enti!e action aims to

identify %roduct or %rocess conformity &efore suc$ an e!ent $a%%ens and. is t$us a %roacti!e

measure. 0$e re:uirement for %re!enti!e action is esta&lis$ed &y t$e analysis and re!ie) of

measurement data )it$in t$e Com%any. All suc$ data )it$in t$e Com%any )ill &e su&>ect to

e!aluation as to t$e re:uirement for %re!entati!e actions to &e ta-en in order t$at %otential

%rocesses or %roduct non conformities are identied.

RE: +)e-e%t!t#-e Act#o% WIQS+.5


17/29

3.9 Q!"#t$ M!%!&e'e%t S$(te'( +)oce((e( !%* I%te))e"!t#o%(


18/29

No%E6ect#-e Ch!#)'!%

Paul Rin-

M!%!%& D#)ecto)

C$ris Ra!enscroft

+.A.

Sandra ray

S7#tch3o!)*/Recept#o%

8ileen o)son

1argaret 1ayo$

Wo"(te%ho"'e

I%te)%!t#o%!" I%c.2

USA

8e%e)!" M!%!&e)

0im Caton

8)op 9(#%e((

De-e"op'e%t

D#)ecto)

Andre) Rin-

Wo"(te%ho"'e

A(#! +!c#:c

+)e(#*e%t ; M.D.

Eeit$ '$eldon

Ho%&

#ce

+)e(#*e%tA(h"!%* (#te;rian Eelly

Tech%#c!"D#)ecto) I%?(

Ron 1cDonald

Tech%#c!"

D#)ecto) +#&'e%t(eo, #rmerod

I%?/+)#%t 9(#%e((

De-e"op'e%t

D#)ecto)

arry ;o)yer

8e%e)!"

M!%!&e)Eeit$ Carter

H'!% Re(o)c

; A*'#%#(t)!t#oM!%!&e)

eat$er ;ro)n

9(#%e((

De-e"op'e%tD#)ecto)

1i-e Fates

Ope)!t#o%(

D#)ecto)1ar- 'est)ell

S!"e( Ette% Le)Ho""!%*

MD 9oth

Ceep)ee+)o*ct(

L#'#te*

@40 o7%e*B

Ro%!"* 9)#tto%9(#%e(( U%#t

Tech%#c!" S!"e(

M!%!&e)

1arc arland

CRMDe-e"op'e%t M!

%!&e)G ane (a)renson

Ope)!t#o%( L##* I%?(

+e)(o%%e"

A((#(t!%t

8!e Rig&y

+!$)o""

(inda

Ope)!t#o%( D#)ecto)

1ar- 'est)ellSec)et!)$

1elanie 'alton

EN8INEERIN8

E%%ee)#%&

M!%!&e)

(es Cam%&ell

S$(te'( Tech%#c#!%Andy 'als$

Te!' Le!*e)(Dominic #5Do$erty

Allan Potter

Sh#ft Te!'0re!or Car%enter

Hincent regory

Scott 'olsten$olme

+"!%t E%%ee)

Paul Coo-

IN


19/29

eS$(te'( ;Net7o)? !%* +C

Co''e)c#!" D#)ecto)

Andre) Rin-

Tech%#c!" D#)ecto)

+#&'e%t(

eo, #rmerod

Tech%#c!" D#)ecto) I%?(

Ron 1cDonald

Sec)et!)$

Denise 1iller

+)oce((

De-e"op'e%tM!%!&e)

Andre) 0$om%son

Ne7

Tech%o"o&$

M!%!&e)

1argaret

enderson

I%*(t)#!" Tech%#c!"Se)-#ce( M!%!&e)

G oanne 1itc$ell

I%fo)'!t#o%

O=ce)

Carol Sim%son

+)oce((

De-e"op'e%t

E%%ee)

Paul ;roo-es

Tech%c#!%(

1i-e #5are

Ant$ony Stu&&ens

R ; D L!3o)!to)$

Spe)-#(o)

Nigel ?ns)ort$

A%!"$t#c!" Che'#(t

Stuart 1orison

R ; D Che'#(t+)oect Le!*e)

Ro&ert Co%%age

Tech%#c#!%(

Andre) ;utter)ort$

S$eila as-ell

Angela 1ason

Nigel 8c-ersley

I%? !%* +)#%t

Tech%#c!" Se)-#ceStuart ill

L##* I%?(

Tech%#c!"

M!%!&e)

Ste!en Clar-

I%? R

M!%Haca

Tech%#c!" Se)-#ce(

Tech%#c#!%(

1artin Cunning$am

Fogi 1arolia

Peter 8dge

Nigel 8c-ersley

Tech%#c#!%

Ayyu& ;$atia U.>. ; Me

De-e"o

Che'

Ryan 1al

Tech%#c!"

Se)-#ce(

Tech%#c#!%

Ro&in

1cDonald

#%!%c#!" D#)ecto)

Cal!in (ordSec)et!)$

Sandra ray

#%!%c#!" Acco%t!%t

;ren utc$inson8)op #%!%c#!" Co%t)o""e)

Roy ;a-er

8)op I.T. M!%!&e)

eorge 1a-in

TECHNICAL

DE+ARTMENT

O/S I%?

De-e"op'e%t

De-e"op'e%tChe'#(t

Russell 1orris

I%? Q.C.

Q.C. Spe)-#(o)

Sa$ma Dad

Q.C. Tech%#c#!%

Peter reen)ood

Douglas 'rig$t

So"-e%t 9!(e*

L##* I%?(

Tech%#c!"

M!%!&e)

;ryan ancoc-

Tech%#c#!%(

1i-e 8llicott

Andrea @inn


20/29

1.2.2 Res%onsi&ities

M!%!%& D#)ecto)

0$e anaging Director is res%onsi&le to t$e 'olsten$olme International (td ;oard of Directors and

$as o!erall res%onsi&ility for all Com%any o%erations suc$ as sales+ :uality+ design and

de!elo%ment of t$e %roductsB ser!ices su%%lied to t$e customer.

Ope)!t#o%( D#)ecto)

0$e #%erations Director is res%onsi&le to t$e anaging Director for all %roduction and engineering

o%erations. 0$e #%erations Director also re%orts to t$e ;oard of anagement on t$e o%eration oft$e IS#


21/29

Tech%#c!" D#)ecto)(

0$e 0ec$nical Directors for %igments and in-s are res%onsi&le to t$e anaging Director .. and in-

and %rint Director res%ecti!ely for ensuring t$at %rocesses and e:ui%ment are designed and

de!elo%ed suc$ t$at %roduct of t$e $ig$est attaina&le :uality is %roduced consistently and

eciently.

H'!% Re(o)ce( !%* A*'#%#(t)!t#o% M!%!&e)

0$e uman Resources and Administration anager re%orts to t$e anaging Director and is

res%onsi&le for managing all as%ects of t$e %ersonnel function+ )$ic$ includes t$e facilitating+ co*

ordinating+ recording %ersonnel issues and training+ )it$in 'olsten$olme International (td.

I%? M!%f!ct)#%& M!%!&e)

0$e In- anufacturing anager is res%onsi&le to t$e #%erations Director for t$e control of stoc-s+

man%o)er and t$e %rocess necessary to %roduce %roducts to t$e correct s%ecication )it$in a

gi!en time.

S!"e( D#)ecto)(

0$e Sales Directors are res%onsi&le to t$e anaging Director for ensuring t$at customers5

re:uirements for t$e sale of %rintingB industrial %o)ders+ %astes+ %ellets+ in-s+ !arnis$es and

related Com%any %roducts are ta-en+ re!ie)ed and dealt )it$ eciently.

U< #%!%c#!" Co%t)o""e) !%* +)ch!(#%& M!%!&e).

0$e ?E @inancial Controller 7 Purc$asing anager is res%onsi&le to t$e @inancial Director for t$e

e,ecti!e control and re%orting of manufacturing costs incurred &y t$e manufacturing facility at t$e

Dar)en site.

0$ere is also a res%onsi&ility to t$e @inancial Director for t$e e,ecti!e and economic %rocurementof ra) materials and consuma&les used in t$e &usiness of t$e Com%any.

Re(e!)ch !%* De-e"op'e%t M!%!&e)(

Researc$ and De!elo%ment anagers are res%onsi&le to 0ec$nical Directors for managing

Researc$ and De!elo%ment %ro>ects+ maintaining customer contact during t$e %ro>ect

de!elo%ment stages and t$e general running of researc$ la&oratories.


22/29

)o%Ge M!%f!ct)#%& M!%!&e) / O(et I%? R;D M!%!&e)

0$e ;rone anufacturing anager and #,set In- R7D anager in- o%erations are res%onsi&le

to t$e 0ec$nical Directors for t$e agreement of s%ecications )it$ t$e customer+ and ensuring t$at

t$ere is a facility to continuously monitor and ins%ect t$e %roduct to ensure t$at all suc$

re:uirements are met.

C(to'e) Se)-#ce( M!%!&e)

0$e Customer Ser!ices anager is res%onsi&le to t$e #%erations Director for t$e o%eration of

Customer Ser!ices toget$er )it$ a team of administrators.

+)o*ct#o% Spe)-#(#o%

Production is su%er!ised in order to ensure t$at o%erations are carried out in line )it$ %rocess

control )or- instructions and t$at customer re:uirements are met &y )ay of our com%liance )it$

sales s%ecications.

3.3 Interelation of Processes


23/29

Sales

AR)*+

Customer

Ser'ice

,A-

Production

Plannin"

D

*anuacture

*W)DC*)SP)

$R

Des/atch

ProductDe'elo/ment

+I0)R*cD

Strate"y

,eadershi/

$o*

uman

Resources

$

I-

+A*SARA

W*

Products

Satisied

customer

Pic& 0rder

Plant and

*aterials

a'aila4ility

QC)PI

DC*

Customer

5ocus

Customer

Re6uirements

-echnical

Process

Control

+I0)R*cD

5inished

/roductPayment or

Product

5inancial

Resources

C,

n"ineerin"

,C

Purchasin"

AP

$usiness

De'elo/ment

$)*Y)P

*ar&etin"

AR

Wolstenholme International Processes and

Interrelation

3.4 Processes


24/29

Start

7oods

$urchased

$roduction

$lanning

.

5oundry

Alloying and

Atomising

/

5irst Stage

6illing

1

Second Stage

6illing

Order %ecei't

Invoiced

$ron%e *anuacturin" Process

Customer

In#uiry

Delivery

Date

Agreed

4

0hird Stage

6illing

;$olished

$ellet

$rocessed

Des'atched

Process7s 1! 8

uality Control Analysis

and ad3ustments carried

out

?

Oxidised

$rocessed

@

0arnish%esistant

$rocessed


25/29

Start

7oods

$urchased

$roduction

$lanning

In+ 6ixing

In+ $otting

In+ $ac+ing

Order %ecie't

Invoicing

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26/29

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27/29

Start

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28/29

Start

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29/29

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