ISO 9001:2015 7 Quality Management

PrinciplesFayaz Syed

sfayaz@gmail.com

We will learn

Quality Concepts

7 QM Principles

QualityAristotle said: “Quality is an art won by training and habituation. We are what we repeatedly do. Quality, then, is not an act but a habit”. “Quality is

everyone’s responsibility and we never have to stop getting better”

Quality Control Vs Quality Assurance

Quality Control-Reactive in nature

Quality Assurance -Pro-active in nature

Management System

Orchestra

Management System- System to establish policy and objectives and achieve those objectives

System: Set of interrelated or interacting elements

Quality Management System

QMS uses both Quality Control & Quality Assurance

ISOInternational Organization for

Standardization

ISO’s name – came from the Greek word “isos” means “equal”

Federation of national standards bodies. An NGO, established in 1947

Objective –facilitate international exchange of goods and services

Customer Focus

Understand current and future customer Needs

Meet customer Requirements

Strive to exceed customer Expectations

Leadership

Establish unity of purpose and Direction of the organization

Create and maintain internal environment in achieving the organization’s objectives.

Engagement of People

People at all levels are the essence of an organization

Full involvement enables their abilities to be used for the organization’s benefit

Competent, empowered and engaged people throughout the organization enhance its capability to create value

Process Approach

Process: Activities that transforms Input into Output

Make sure the inputs are right

Ensure transformation activities consistently work and

the desired results are achieved

then - improve the process as needed

Improvement

Improve Process through PDCA Cycle

Improve Processes

Measure/Monitor Results Against Objectives

Change QMS as Needed

Evidence-Based Decision Making

Decisions based on the analysis and evaluation of data and information

Important to understand cause and effect relationships and potential unintended consequences.

Facts, evidence and data analysis lead to greater objectivity and confidence in decisions made

Relationship Management

Interested parties influence the performance of an organization Relationship

management with its supplier and partner network is often of particular importance