Diapositiva 1

ISO 9001-2008 AWARENESS TRAININGGiven by : KumaravelDate: 11.07.15

ISO = International Organization for Standardization

isos = Greek = equal

9001 = unique ID number

2008 = Year it was published.

ISO 9001 is being implemented in 175 countries around the world

Over 1.2 million certificates issued worldwide

ISO has 163 member countries.

Head office at Geneva.

ISO 9001 - 2008What is ISO 9001?Its a quality management system (QMS) that can be adopted by any kind of organization.

The system is focused towards the meeting of customer requirements and enhancing of customer satisfaction

Keywords: QualityManagement systemCustomer requirementsCustomer satisfaction3WHY PURSUE ISO 9001? To comply with internationally accepted quality standards To meet customer requirements To increase customer satisfaction To keep up with the competition To improve quality management system To reduce process variation and rework cost To increase personal satisfaction ISO 9001 - 2008ADVANTAGES OF ISO :

Marketing ToolSets benchmarkActs as a set of disciplineBasis for TQMServes Export/domestic Customers requirementHelps to revisit systemHelps document practicesHelps in manpower trainingBrings clarity in roles and responsibilitiesReduces frustrationHelps tide over problems arising out of manpower training.

First year = Certification audit2nd year = Surveillance audit3rd year = Surveillance audit and/or re-certification auditIf after 3 months, nonconformities were not corrected (via the corrective action procedure) by the client, the ISO 9001 certificate will be revoked by the certification body.ISO 9001 2008 certificationISO 9001 2008 certificationPerformed by independent Certification Body, such as SIRIM QAS, BVQI, LRQA, SGS,DNV,TUV,Client gets a renewable 3-year certificatePhase 1 audit = Adequacy audit = Documentation auditPhase 2 audit = Conformance audit = Physical audit of personnel, records and processesISO 9001- 2008ISO 9001:2008 Quality Management Systems RequirementsISO 9000:2005 Fundamentals and vocabularyISO 19011:2011 Guidelines for auditing management systemsOnly ISO 9001 is auditable. The rest serves as references onlyISO 9001 - 2008

KEY QMS PRINCIPLESDefine what shouldbe done?

Do what you say?

Show what you have done?

Verify system effectivenessCreate an ISO( QMS ) document like Manual, procedures and processes that affect quality.

Ensure that all processes adhere to those written procedures.

Documented evidence that the quality standard is being implemented effectively.

Periodic internal and external audits to ensure continued suitability, compliance, and effectiveness of the QMS.