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IS/DPP Baseline Training

E-learning – Part 2 – Why?

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Why are we doing this?

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Avoid the Bad

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Legal Sanctions

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Litigation with Competitors or Customers

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Competition Stealing our Ideas, Customer Data,…

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Reputational Damage

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Reputational Damage

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Reputational Damage

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Reputational Damage

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Practical Impact

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It Can and Does Happen To Us

Email from the CIO (the day after)

I am please to inform you that the virus infection we suffered yesterday is now resolved an the file servers are back online.

The cause of the issue was an infected attachement in an email that appeared to be from a trusted external organisation but was actually spam. I would like to remind everyone to be aware of the threat of what can often appear to be legitimate emails. We have the latest and completely up-to-date virus checking software installed in the organisation, but the hackers are one step ahead. So it is impossible to automatically detect everything. We need you to be vigilant. If you receive anything fro external sources with attachments that you are either not expecting or appears in any way suspicious, please, shut down your pc immediately and contact the helpdesk.

The impact of this particular incident was 24,000 files were encrypted on the file server and could no longer be opened. The IT team was working all night to restore the situation.

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Practical Impact

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Practical Impact

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Pick up the Good

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Trust

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Trust

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Information Management

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Clean(er) Data

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Better Customer Experience

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More and Better Use of Data

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Key Takeaways

We avoid the bad. No sanctions. No negative financial impact. No negative reputational impact. No negative practical impact.

We try to capture the good. Be trustworthy. Manage our data. Lower our cost. Support the customer experience. Be future proof.

30 sec IS/DPP survival kit

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