is strategic plan case study

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT Information Systems Strategic Plan 2009 – 2011

http://www.dswd.gov.ph

INFORMATION SYSTEMS STRATEGIC PLAN [ISSP]

For the period 2009 to 2011

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT

PREPARED BY: Scope:

[ /] Department-Wide

Signature: [ ] Department –Central Office/Head Office

Name in Print: WAYNE C. BELIZAR [ ] Central Office Only

Position: Director, MISS [/ ] With Regional Offices/ Field Offices

Tel. No. : 9517122 Fax No.: 9318085 [ /] With Bureaus

E-mail Address: [email protected] [ ] Agency-Wide

[ ] Central Office Only

[ ] With Regional Offices/ Field Offices

REVIEWED BY: RECOMMENDED BY: APPROVED BY:

FLORITA R. VILLAR

ALICIA R. BALA

DR. ESPERANZA I. CABRAL

Assistant Secretary Undersecretary Secretary


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EXECUTIVE SUMMARY

Department of Social Welfare and Development Information Systems Strategic Plan [ISSP] CY 2009-2012

“Better, Faster and Smarter, Together with Information & Communications Technology” [BFaST with ICT]

The DSWD ISSP for CY 2009-2011 carries the theme “Better, Faster and Smarter, Together with Information and Communications Technology” or “BFaST with ICT.” It is designed to provide support to the four identified DSWD reform areas aimed at strengthening the department’s leadership role in social protection and social welfare and development. The four reform areas include 1] Leading and engaging the sector in establishing results-oriented policies; 2] Better and faster programs and services; 3] Smarter financing; and 4] Improving Capacities. To support these reform areas the DSWD ISSP focuses on the development of information systems under the following ICT project themes:

1. DSWD BFaST with ICT for REFORM AREA 1: Establishing Strategic and Results-Oriented Policies in Social Protection Utilizing Information and Communications Technology. The project aims to establish the following information systems that will provide objective and transparent targeting system, support advocacy work for the promotion and protection of the rights of the vulnerable sectors and enhance processes for results-based policy-making and development of programs and social technologies.

• National Household Targeting System for Poverty Reduction [NHTSPR]

• Pantawid Pamilyang Pilipino Program [4Ps] Information System

• Social Welfare and Development [SWD] Geographic Information System [GIS]

• Knowledge Management System [KMS]

• DSWD Portal and other websites related to program/project implementation, networking, advocacy, and information sharing.

2. DSWD BFaST with ICT for REFORM AREA 2: Harnessing Information and Communications Technology for Better and Faster Social Protection Programs and Services. The project intends to enhance/establish the following information systems that capture and provide reliable data and information on social protection and social welfare and development programs, projects and services.

• DSWD eServices [Online Transaction Systems for Travel Clearance for Minors; Registration, Licensing and Accreditation of Social Welfare and Development Agencies; Accreditation of Day Care Centers, other ECCD Centers and Service Providers; Domestic Adoption, Public Solicitation and Duty-Free Entry of Foreign Donations]

• Volunteer Information and Mobilization System

• Early Childhood Care and Development [ECCD] Information System

• Children in Need of Special Protection [CNSP] Information System

• Case Management System for Center and Residential Care Services

• Case Management System for Community-Based Services

• Crisis Intervention Information System

• Disaster Response Monitoring System

• Capability Building-Technical Assistance and Resource Augmentation Information System

• Registration, Licensing and Accreditation of Social Workers Handling Court-Related Cases.

3. DSWD BFaST with ICT for REFORM AREA 3: Strengthening Resource Management and Strategic Support Services through Information and Communications Technology. The project aims to enhance/establish the following information systems for strategic support services that would capture and provide reliable data and information on funds for core DSWD function, resource augmentation to LGUs, strategic allocation of DSWD budgetary and extra-budgetary resources. The project will also include information systems for strategic administrative support services.

• Financial Management Information Systems: New Government Accounting System or eNGAS [Awaiting New Version from COA]; Cashiering System: Cash Allocation and Utilization Management System [CAUMS] [Existing]; and Budgeting System [Proposed].

• Human Resource Management Information System [HRMIS] [On-going].

• Administrative Services Information Systems: Records Management Information System [Existing]; Document Tracking System [for enhancement & scale-up]; Property Management Information System [On-going]; Proposed: Legal Services Information System; Supplies Management Information System; Electronic Procurement Transactions Monitoring System; Transportation Services Management System; Integrated Communication Services Management System; Basic Utilities Management Information System; Maintenance Services Management System.

4. DSWD BFaST with ICT for REFORM AREA 4: Improving Delivery Systems and Capacities through Information and Communications Technology. The project intends to improve knowledge management system in the department that includes monitoring and evaluation and management information systems. It aims to improve the information and communication system of the agency and provide easy access to its partners and other development workers and improve organizational capacities and competencies.

• Institutional Development and Capacity Building Monitoring System

• Planning and Monitoring Information System

• Monitoring and Evaluation System

• Performance Management System

• ICT Service Management System

The DSWD ISSP CY 2009-2011 has an estimated total cost of Php 237,101,792.76 [exclusive of 4Ps, NHTSPR and SIPAG requirements which are being finalized as of this writing].


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INTRODUCTION

Department of Social Welfare and Development Information Systems Strategic Plan [ISSP] CY 2009-2012

“Better, Faster and Smarter, Together with Information & Communications Technology” [BFaST with ICT]

The Department of Social Welfare and Development (DSWD) is a government agency mandated to provide assistance to local government units, non-government organizations, other national government agencies, people’s organizations, and other members of civil society in effectively implementing programs, projects and services that will alleviate poverty and empower disadvantaged individuals, families and communities for an improved quality of life. The department’s vision is to have a society where the poor, vulnerable and disadvantaged families and communities are empowered for an improved quality of life. Its mission is to provide social protection and promote the rights and welfare of the poor, vulnerable and the disadvantaged individual, family and community to contribute to poverty alleviation and empowerment through social welfare and development policies, programs, projects and services implemented with or through LGUs, NGOs, POs, other GOs and other members of civil society. In the performance of its mission, the DSWD takes a pro-active stance in the following goals: 1] formulation and advocacy of a just and responsive SWD legislative agenda, policies and plans as well as ensuring their effective implementation; 2] identification, development and marketing of technologies for building up social capital; 3] setting up and enforcement of social welfare and development standards to protect the rights of the poor and the disadvantaged to quality services; 4] provision of technical assistance and resource augmentation to intermediaries in the implementation of social welfare and development programs and services; and 5] provision of preventive, protective, rehabilitative and developmental programs and services. The DSWD works to ensure the welfare and protection of the poor, vulnerable and disadvantaged individuals and families through its retained community-based programs and services, special projects and the operation of residential and non-residential centers and institutions. It continues to implement the national and statutory programs for the vulnerable sectors such as children in need of special protection, youth with special needs, women in especially difficult circumstances, persons with disability, older persons, disadvantaged families and communities at risk. The internal assessment conducted in the Department through the National Sector Support for Social Welfare and Development Reform Project (NSSSWDRP) in 2008 have identified the challenges and responses needed to build capacities and synergies and enable the department to lead and steer amidst varying demands in social protection and social welfare and development. The challenges identified included the outdated and unreliable data in the department; gap in monitoring the progress of implementation of local social welfare and development programs and services; lack of well-defined monitoring and evaluation system; and weak ICT that is necessary to facilitate linkages with intermediaries, partners and stakeholders.

As a strategic response, the department crafted the DSWD Reform Agenda which defined the four areas of reform namely: 1] Leading and engaging the sector in establishing results-oriented policies; 2] Better and faster programs and services; 3] Smarter financing; and 4] Improving Capacities. The DSWD Reform Agenda identified management information system as one critical factor that will provide support services towards the attainment of the department’s goal for better, faster and smarter service delivery systems and capacities as lead agency in social protection and social welfare and development. This emphasis strengthened the department’s commitment to maximize the use of ICT resources and solutions to enhance its programs, projects and services and reinforce its leadership role in social welfare and development. The DSWD ISSP for CY 2009-2011 is designed to provide support to the four identified reform areas with the theme “Better, Faster and Smarter, Together with Information and Communications Technology” or “BFaST with ICT.”

• BFaST with ICT for Reform Area 1 intends to utilize ICT tools and establish information systems that will provide objective and transparent targeting system, support advocacy work for the promotion and protection of the rights of the vulnerable sectors and enhance processes for results-based policy-making and development of programs and social technologies.

• BFaST with ICT for Reform Area 2 intends to establish information systems that will support the DSWD set of core or flagship programs aimed at ensuring that the very poor and vulnerable are provided for by the central government. The information systems will be designed to capture and provide reliable data and information on the implementation of these core and flagship social protection and social welfare and development programs, projects and services.

• BFaST with ICT for Reform Area 3 intends to establish information systems for strategic support services that would capture and provide reliable data and information on funds for core DSWD function, resource augmentation to LGUs, and strategic allocation of DSWD budgetary and extra-budgetary resources. The project will also include information systems for strategic administrative support services.

• BFaST with ICT for Reform Area 4 intends to improve internal and institutional capacities in the department that includes institutional development and capacity building system, monitoring and evaluation system, performance management systems and ICT service management system. It aims to improve the information and communication system of the agency and provide easy access to its partners and other development workers and improve organizational capacities and competencies.

The DSWD ISSP CY 2009-2011 outlines the department’s e-Governance policy that strategically supports the department’s social protection and poverty alleviation strategies for improved quality of life.


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PART I. ORGANIZATIONAL PROFILE

A. DEPARTMENT/AGENCY VISION/MISSION STATEMENT

A.1. Mandate:

“To provide assistance to local government units, non-government organizations, other national government agencies, people’s organizations, and other members of civil society in effectively implementing programs, projects and services that will alleviate poverty and empower disadvantaged individuals, families and communities for an improved quality of life.” � Legal Basis:

� Republic Act No. 7160 otherwise known as the Local Government Code of 1991 [Devolution of implementing functions, programs and services, direct service workers, assets and liabilities and budget corresponding to the salary and funds of devolved staff and programs;

� Executive Order No. 503 – “Providing for the rules and regulations implementing the transfer of personnel and assets, liabilities and records of National Government Agencies whose functions are to be devolved to the Local Government Units and for other related purposes.”;

� Executive Order No. 15 [1998] – “Redirecting the Functions and Operations of the Department of Social Welfare and Development,” Amended by Executive Order No. 221 which magnified the Department’s role as leader in SWD performing two roles that of “steering” and “rowing.” The Executive Order mandated the DSWD to “provide Assistance to Local Government Units [LGUs], Non-Government Organizations [NGOs], other National Government Agencies [NGAs], People’s Organizations [POs] and other members of civil society in effectively implementing programs, projects and services that will alleviate poverty ad empower disadvantaged individuals, families and communities for an improved quality of life as well as implement statutory and specialized programs which are directly lodged with the Department and/or not yet devolved to the LGUs.”

� Major Final Outputs: Services relating to the formulation and advocacy of policies, plans and programs; Standards setting, licensing and accreditation services; provision of support services and technical assistance to intermediaries; and Provision of services for community and center-based clients.

� Key Strategies: Advocacy and Social Mobilization; Convergence; Total Family Approach; and Multi-Sectoral Approach to Deliver Basic Social Services to the Poor; Capacity Building.

� Key Result Areas: Policy and Plan Development; Social Technology Development; Standard Setting and Compliance; Social Protection and Capability Building; and Institutional Strengthening.

A.2. Vision Statement: “A society where the poor, vulnerable and disadvantaged individuals, families and communities are empowered for an improved quality of life.”

A.3. Mission Statement:

“To provide social protection and promote the rights and welfare of the poor, vulnerable and the disadvantaged individuals, families and communities that will contribute to poverty alleviation and empowerment through social welfare development policies, programs, projects and services implemented with or through local government units (LGUs), non-government organizations (NGOs), people’s organizations (POs), other government organizations (GOs) and other members of civil society.”

A.4. Strategic Thrusts and Programs: (See ANNEX “A” – DSWD Memorandum Circular No. s. 2009)


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B. DEPARTMENT/AGENCY PROFILE

B.1. Name of Designated IS Planner: Florita R. Villar

� Plantilla Position: Assistant Secretary � E-mail Address: [email protected]

B.2. Current Annual Budget:

� Other Sources of Funds: IFI Grants and Aids; Donations

B.3. Organizational Structure

� Total No. of Employees: 2,786 (attached agencies not included) � No. of Regional/Extension Offices: The Department has a total of 16 Field Offices nationwide [Field Office I [San Fernando, La Union]; Field Office II

[Tuguegarao City]; Field Office CAR [Baguio City]; Field Office III [Pampanga City]; Field Office IV-A [CALABARZON]; Field Office IV-B [MIMAROPA]; Field Office NCR; Field Office V [Legazpi City]; Field Office VI [Iloilo City]; Field Office VII [Cebu City]; Field Office VIII [Tacloban City]; Field Office IX [Zamboanga City]; Field Office X [Cagayan de Oro City]; Field Office XI [Davao City]; Field Office XII [Koronadal City]; and CARAGA.

� No. of Provincial Offices: Not Applicable [Provincial, City and Municipal Social Welfare and Development Offices have been devolved to the Local

Government Units by virtue of Republic Act No. 7160 otherwise known as the Local Government Code of 1991].

� No. of Other Offices: 67 Centers and Residential Care Facilities nationwide [for Children, Youth, Women, Senior Citizens and Persons with Disabilities].


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B.4. Organizational Functional Chart [Pre-Reform Agenda Set-Up] The Department’s current organizational and functional structure shows the Office of the Secretary and the three main clusters in the department. The Office of the Secretary includes the Internal Audit Service [IAS], the attached agencies, namely the Inter-Country Adoption Board [ICAB], Council for the Welfare of Children [CWC] and the National Youth Commission [NYC] and the agency with DSWD oversight function – National Commission on the Role of Filipino Women. The three main clusters are: Policy and Programs Group [PPG] headed by an Undersecretary and is composed of the Policy Development and Planning Bureau [PDPB], Social Technology Bureau [STB] and Standards Bureau [SB]; Operations and Capacity Building Group [OCBG] headed by an Undersecretary and is composed of the Program Management Bureau [PMB], Social Welfare Institutional Development Bureau [SWIDB], Social Marketing Service [SMS], and the Management Information Systems Service [MISS]; and the General Administrative Support Services Group [GASSG] headed by an Undersecretary and is composed of the Human Resource Management and Development Service [HRMDS], Financial Management Service [FMS], Administrative Service [AS], and the Legal Service [LS].


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B.4. Organizational Functional Chart [Post Reform Agenda Set-Up] The Department’s organizational and functional structure that appropriately responds to the requirements of its reform agenda shows the Office of the Secretary that now includes the Project Management Offices, the Social Marketing Service, the Internal Audit Service [IAS] and the Department Legislative Liaison Office. It also includes the attached agencies, namely the Inter-Country Adoption Board [ICAB], Council for the Welfare of Children [CWC] and the National Youth Commission [NYC] and the agency with DSWD oversight function – the National Commission on the Role of Filipino Women. The three main clusters have been reorganized as follows: the Policy and Programs Group [PPG] headed by an Undersecretary and is now composed of the Policy Development and Planning Bureau [PDPB], Social Technology Bureau [STB] Standards Bureau [SB] and the Management Information Systems Service [MISS]; the Operations and Capacity Building Group [OCBG] headed by an Undersecretary and is composed of the Program Management Bureau [PMB], the Social Welfare Institutional Development Bureau [SWIDB], the Field Offices Luzon Cluster and the Field Offices Visayas and Mindanao Cluster; and the General Administrative Support Services Group [GASSG] headed by an Undersecretary and is composed of the Human Resource Management and Development Service [HRMDS], Financial Management Service [FMS], Administrative Service [AS], Legal Service [LS], and the Procurement Service [PS].


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Table B-1 (for department-wide organizations only)

ORGANIZATIONAL UNIT NAME OF AGENCY HEAD DESIGNATED IS PLANNER & EMAIL

ADDRESS NUMBER OF EMPLOYEES

TOTAL ANNUAL BUDGET

Office of the Secretary Esperanza I. Cabral Secretary

[email protected] 12 *

• Internal Audit Service [IAS] Guillerma E. Flores Director IV

[email protected] 11 1,700,000.00

• Social Marketing Service [SMS] Priscila R. Villa Officer In-charge


• National Household Target System for Poverty Reduction (NHTS-PR)

Vincent Andrew Leyson National Project Manager

[email protected] 24 1,056,079,500

• Pantawid Pamilyang Pilipino Program [4Ps] Margarita V. Sampang Director IV [Program Manager]

[email protected] 10 1,297,100,000.00

Attached Agency

• Inter-Country Adoption Board [ICAB] Atty. Bernadette B. Abejo Executive Director


• National Youth Commission [NYC] Richard Alvin M. Nalupta Chairperson and CEO

[email protected]

Agencies on Oversight

• National Commission on the Role of Filipino Women [NCRFW]

Myrna T. Yao Chairperson, Board of Commissioners

[email protected]

General Administration and Support Services Group [GASSG]

299

• Office of the Undersecretary for GASSG Luwalhati F. Pablo Undersecretary


• Office of the Assistant Secretary for GASSG and the Department Legislative Liaison Office

Mateo G. Montaño Assistant Secretary


• Administrative Service [AS] Marcelo Nicomedes J. Castillo Director IV


• Human Resource Management and Development Service [HRMDS]

Marie Angela S. Gopalan Director IV


• Financial Management Service [FMS] Deseree D. Fajardo Director IV


• Legal Service [LS] Atty. Sally D. Escutin Director IV

[email protected] 11 834,000.00

• Procurement Service Susan B. Argel Director IV/ Officer-In-Charge

[email protected] 5 500,000.00

* Budget included in the Office of the Secretary, Undersecretaries and Assistant Secretaries [P5,500,000.00]


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Table B-1 (for department-wide organizations only)


ADDRESS NUMBER OF EMPLOYEES

TOTAL ANNUAL BUDGET

Policy and Programs Group [PPG] 136

• Office of the Undersecretary for PPG Alicia R. Bala Undersecretary


• Office of the Assistant Secretary for PPG Florita R. Villar Assistant Secretary


• Policy Development and Planning Bureau [PDPB] Gerelyn J. Balneg Director IV


• Social Technology Bureau [STB] Atty. Dulfie T. Shalim OIC-Director IV


• Standards Bureau [SB] Ma. Alicia S. Bonoan Director IV


• Management Information Systems Service [MISS] Wayne C. Belizar Director III


Operations and Capacity Building Group [OCBG] 149

• Office of the Undersecretary for OCBG Celia C. Yangco Undersecretary


• Office of the Assistant Secretary for Luzon Parisya H. Taradji Assistant Secretary


• Office of the Assistant Secretary for Visayas and Mindanao

Ruel G. Lucentales Assistant Secretary


• Office of the Assistant Secretary for Special Administrative Concerns

Ma. Teresa Alano Assistant Secretary


• Program Management Bureau [PMB] Vilma B. Cabrera Assistant Secretary


• Social Welfare Institutional Development Bureau [SWIDB] Ma. Suzette M. Agcaoili Director IV


• KALAHI-CIDSS Camilo G. Gudmalin Director IV

[email protected] 28 1,629,161,000.00

* Budget included in the Office of the Secretary, Undersecretaries and Assistant Secretaries [P5,500,000.00]


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Continuation: Table B-1 [DSWD FIELD OFFICES]


ADDRESS TOTAL NUMBER OF

EMPLOYEES TOTAL ANNUAL

BUDGET

• National Capital Region [NCR] 389, San Rafael St., Corner Legarda St., Manila

Thelsa P. Biolena Director IV

[email protected] 527 Php209,619.000.00

• Field Office No. I San Fernando, La Union

Leonardo C. Reynoso Director IV


• Field Office No. II Carig, Tuguegarao City, Cagayan

Arnel B. Garcia Director IV


• Cordillera Administrative Region [CAR] 40 North Drive, Baguio City

Porfiria M. Bernardez Director IV


• Field Office No. III San Fernando City, Pampanga

Minda B. Brigoli Director IV


• Field Office No. IV-A [CALABARZON] Zapote Road, Alabang, Muntinlupa City

Honorita B. Bayudan Director IV


• Field Office No. IV-B [MIMAROPA] 1680, F.T. Benitez St., Malate, Manila

Violeta A. Cruz OIC-Director


• Field Office No. V Magnolia St. PBN, Buraguis, Legazpi City

Remia T. Tapispisan Director IV


• Field Office No. VI MH Del Pilar St., Molo, Iloilo City

Teresita S. Rosales Director IV


• Field Office No. VII MJ Cuenco Ave., corner Maxilom Ave., Cebu City

Evelyn B. Macapobre OIC-Director


• Field Office No. VIII Magsaysay Boulevard, Tacloban City

Leticia T. Corillo Director IV


• Field Office No. IX General Vicenter Alvarez St., Zamboanga City

Teodulo R. Romo Director IV


• Field Office No. X Upper Carmen, Masterson, Cagayan de Oro City

Atty. Araceli F. Solamillo Director IV


• Field Office No. XI Magsaysay Avenue, Davao City

Ester A. Versoza Director IV


• Field Office No. XII South Cotabato Gymnasium and Cultural Center, Alunan Avenue, 9506 Koronadal City

Bai Zorahayda T. Taha Director IV [email protected] 92 37,152,000.00

• CARAGA Pili Drive Extension, Butuan City

Mercedita P. Jabagat Director IV


Total 2,128 Php869,216,000.00

Source: Personnel Management Division


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C. THE DEPARTMENT/AGENCY AND ITS ENVIRONMENT (FUNCTIONAL INTERFACE CHART)

Office of the

President

Other National

Government Agencies

[NGAs] Legislators

Senate and Lower

House

Local Government Units

Province/ City &

Municipality

Non-Government

Organizations

Individuals, Families &

Communities

General Public

International

Organizations

Media

Attached Agency

[ICAB]

SWD Reports

Peoples’

Organization

Regional Field Offices

of Other National

Government Agencies

SWD Plans

Proposed SWD Budget

Technical Assistance & Administrative Supervision

SWD News and Information

SWD Reports

Executive Orders

Proposed SWD Laws

Advocacy Materials & Strategies

SWD Reports

SWD Plans

SWD Reports

Technical Assistance and Resource Augmentation

SWD Plans and Reports

SWD Pilot Projects/ Social Technology Development

Volunteers

Compliance Monitoring

Registration/Licensing/Accreditation

SWD Plans and Reports

Technical Assistance

Oversight

SWD Plans

SWD Reports

Registration/Licensing/Accreditation

Mobilization/Orientation/ Training

SP & SWD Services

Monitoring & Assistance

Loans, Grants and Aid

SWD Plans & Reports

Priority Development Assistance Fund

Collaboration on SWD Projects

Information on SWD Issues/Concerns

SWD Project Proposals

Monitoring & Evaluation

Compliance to Requirements

Volunteer Services Rendered

Report on Volunteer’s Concerns

Technical Assistance

Resource Assistance

Project Plans and Report

Government’s e-Serbisyo Portal

DSWD Regional

Field Offices

DSWD CENTRAL

OFFICE


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D. PRESENT ICT SITUATION (STRATEGIC CHALLENGES)

Present ICT Situation in the Department of Social Welfare and Development The internal assessment conducted in the Department through the National Sector Support for Social Welfare and Development Reform Project (NSSSWDRP) has identified the challenges and responses needed to build capacities and synergies and enable the department to lead and steer amidst varying demands in social protection and social welfare and development. The challenges identified included the outdated and unreliable data in the department; gap in monitoring the progress of implementation of local social welfare and development programs and services; lack of well-defined monitoring and evaluation system; and weak ICT that is necessary to facilitate linkages with intermediaries, partners and stakeholders. As a strategic response, management information system has been identified as one critical factor that will provide support services towards the attainment of the department’s goal for better, faster and smarter service delivery systems. Other critical challenges include the required fund support for upgrading of infrastructure and provision of hardware to support the department’s operations. Equally critical is the need to intensify the development of competencies among the department’s officials and employees to further improve work performance. Manpower support at the central and field office levels is also a factor that should be strengthened for the department to respond efficiently to the demands of the service. For ICT service management, the current use of multi-platform is envisioned to graduate to a single platform.

The current level of computerization of the agency can be described in terms of the following: On Mission Critical/Frontline Services. The department has developed its Online Transaction Systems for Frontline Services [OTSFS] which is also known as the DSWD eServices. In a survey conducted by the MISS, these online applications were found to have low public patronage evidenced by the minimal system utilization shown by the actual receipt of applications through the online transactions recorded at the DSWD Field Offices. It is necessary to revisit the business requirements and initiate appropriate revisions and enhancements on the systems to effectively respond to the needs of the public. The DSWD eServices include the following applications: 1. Travel Clearance for Minors – online processing of applications for clearance of minors traveling abroad. [Priority for enhancement] 2. Registration, Licensing and Accreditation of Social Welfare and Development Agencies – online processing of applications for registration, licensing and

accreditation of non-government organizations and independent people’s organizations. [Priority for enhancement] 3. Registration, Licensing and Accreditation of Day Care Centers, other Early Childhood Care and Development [ECCD] Centers and Service Providers – online

processing of application for the registration, licensing and accreditation of day care center, ECCD centers and their service providers. 4. Public Solicitation Permits – online processing of applications for permits for regional or national public solicitations. 5. Duty-Free Entry – online processing of applications for duty-free entry of foreign donations. 6. Domestic Adoption – online processing of applications for local adoption of children. 7. Volunteer Registry – online registry of volunteers for disaster risk management and response.


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Continuation… PRESENT ICT SITUATION (STRATEGIC CHALLENGES) On Office Automation. The department is also currently working on the automation of its administrative transactions which includes the customization of the Records Management Information System [RMIS], Property Management Information Systems [PMIS], and the Human Resource Management Information System [HRMIS]. A Document Tracking System [DTS] utilizing a bar coding system is now being tested at the central office. Support systems that are significant to the operations of the department are also being developed such as the Electronic Procurement Transaction Monitoring System [EPTMS] that provides the public information on the department’s procurement process and transactions and the Planning and Monitoring Information System [PMIS] a system for reporting. A Knowledge Management System is being proposed to consolidate the vital information and knowledge products that will be developed and generated by the department. On Web presence. The department established its web presence in 1995 with its website – http://www.dswd.gov.ph. The DSWD website has a regular page for the Secretary’s message; information on the department’s history, vision, mission and mandate, organizational structure and functions, field offices and attached agencies, its programs, projects and services, press releases and advisories, social welfare and development laws, rules and regulations, internal rules, statistics, publication of job vacancies and bid bulletins, directory of officials and residential centers, links and a systems that allows the public to directly communicate with the department online. The DSWD website also serves as host to other sites created to promote the department’s other programs and activities, special projects and services such as the Kapit-Bisig Laban sa Kahirapan – Comprehensive and Integrated Delivery of Social Services: Kapangyarihan at Kaunlaran sa Barangay [KALAHI-CIDSS:KKB], Pantawid Pamilyang Pilipino Program [4Ps], National Household Targeting System [NHTS], Access to Justice for the Poor Project; National Coordinating and Monitoring Board [NCMB], DSWD Integrity Development Committee, DSWD eMail, Bayanihang Bayan Volunteer Registry, eServices, Job Opportunities, List of NGOs, Disaster Monitoring, Support to the Reproductive Health Bill [RHB], feature stories, special reports, social welfare and development calendar of events and a host of other information for the public. The DSWD website is currently undergoing improvement to provide for dynamic and interactive features that will further enhance and support transactions on social protection and social welfare and development with clients, partners, stakeholders and the public. Extent of ICT use within the organization. In general, ICT use in the department is focused on office applications or productivity tools; internet access; web mail services; networking and e-groups for project management; websites for the central and field offices and processing of online transactions for frontline services. Computer ratio/density. The department has an estimated computer to user ratio of 1:1 for the Technical Staff and 1:2 for the Administrative Staff. Interoperability or the department’s ability for diverse systems and organizations to work together or inter-operate, is currently being studied by the department. An initial move done by the agency is the development of the policy on data sharing which outlines the capability of different programs to exchange data via a common set of exchange formats, to read and write the same file formats and to use the same protocols. The department is also paying attention to the need for standardization of systems design and development considering the requirements of interoperability. Issues on interoperability will be given more attention as the department completes the national household targeting system and intensifies data sharing and partnership with other agencies and organizations to further improve delivery of social protection and social welfare and development programs and services.


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Continuation… PRESENT ICT SITUATION (STRATEGIC CHALLENGES) Standards. ICT service management in the department echoes the standards and principles of the popular Information Technology Infrastructure Library [ITIL] Framework. Based on the ITIL Framework the department developed its ICT service management framework which includes six main components, namely: 1. ICT policy and plan formulation – includes the development of internal rules and regulations on ICT service management and the department’s information systems

strategic plan including the operational plans, related activities and required enhancements. In planning to implement service management, the department examines the issues and tasks involved in planning, implementing and improving service management processes within an organization. The process also addresses cultural and organizational change, the development of vision and strategy and the most appropriate method of approach. The ICT policy and plan component considers the business perspective and provides advise and guidance to help IT personnel understand how they can contribute to the business objectives and how their roles and services can be better aligned and exploited to maximize that contribution.

2. ICT Infrastructure management – covers aspects of infrastructure management from the identification of business requirements to the procurement process, testing,

installation, deployment, operation and optimization of the ICT components and IT services. 3. ICT application management – describes how to manage applications from the initial business need, through all stages in the application lifecycle [requirements,

design, development, deployment, implementation, enhancement, up to and including retirement]. It places emphasis on ensuring that IT projects and strategies are tightly aligned with those of the business throughout the application lifecycle, to ensure that the business obtains best values from its investment.

4. ICT competency development – covers the ICT training programs and activities implemented by the department to further enhance the ICT competencies of its

officials and employees. Competency development and training are regular features in application development. These training programs are conducted in coordination with the department’s Social Welfare Institutional Development Bureau [SWIDB].

5. ICT security management – details the process of planning and managing a defined level of security for information and IT services, including all aspects associated

with reaction to security incidents. It also includes the assessment and management of risks and vulnerabilities, and the implementation of cost justifiable countermeasures.

6. ICT strategic service delivery and service support – covers the processes required for the planning and delivery of quality IT services - the long term processes

associated with improving the quality of IT services delivered on one hand - and the processes associated with the day-to-day support and maintenance activities related to the provision of IT services.


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Continuation… PRESENT ICT SITUATION (STRATEGIC CHALLENGES)

On ICT Policies and Plans. The department has formulated the following policies that helped promote the enhancement of information and communications technology in the agency: 1. Department Order No. 06, s. 1998: Management Information Systems Guidelines – one of the first office orders issued by the department prescribing MIS guidelines on hardware

and software standards and requirements. The use of licensed software, gradual phase out of outdated hardware, technical assistance from IT Officers and Assistants, use of anti-virus and strict utilization of computers for their intended purpose. Technical assistance is provided by the Department’s MISS in identifying standard specifications that serves as reference for users, the Bids and Awards Committee and other concerned units in the execution of procurement transactions and documents.

2. Administrative Order No. 192, s. 2002: Guidelines on the Proper Use and Maintenance of Equipment - provides guidelines on the promotion of cost-saving measures and implementation of operation and maintenance program for DSWD equipment for greater efficiency and effectiveness in the delivery of services.

3. Memorandum Circular No. 30, s, 2003: The Management and Information Systems Service [MISS] – defines the general and specific functions and placement of MISS in the organizational structure of the department. The general function of the MISS states that it shall ensure the appropriate, timely and cost-effective utilization and application of information and communications technology to support the Department’s mandate, vision, mission and goals.

4. Memorandum Circular No. 22, s. 2003: Implementing Rules on the Rationalization, Acquisition, Use and Maintenance of Information and Communications Technology [ICT] Devices – reiterates and strengthens the department’s policies on hardware and software and regulatory policies on the Local Area Network and Internet Connections.

5. Memorandum Circular No. 26, s. 2004: Information Technology [IT] Usage and Network Security Policy – provides policies on the use of IT resources, computer system components, network components, security requirements, internet connections and email accounts, virus prevention, prohibited usage and disciplinary actions and enforcement procedures.

6. Memorandum Circular No. 01, s. 2005: Information Systems Development Guidelines – established standards and procedures in developing and/or acquiring information system, ensuring functionality and cost effectiveness of developed and acquired systems, definition of the roles of different stakeholders in the development/acquisition, implementation and maintenance of system.

7. Memorandum Circular No. 4, s. 2005: DSWD Information Systems Strategic Framework – provides the philosophical framework, strategic information systems planning, DSWD information framework, methodology, components, information resource management and organizational structure.

8. Memorandum Circular No. 40, s.2004: Website Development and Maintenance Guidelines – provides the legal bases, scope, guidelines and organization of web content management team.

9. Memorandum Circular No. 18, s. 2006: Guidelines on Software License Management – provides the legal bases, scope, methodology and implementation strategy monitoring and enforcement to ensure sustainable and cost-effective management of software licenses and enhancing economic austerity measures through focused and deliberate acquisition of adaptive technology.

10. Memorandum Circular No. 08, s. 2007: Policy Guidelines on Linking Databases and Sharing of Information with Partner Agencies, Intermediaries and other Social Welfare and Development Stakeholders – provides policies on the sharing of data and information with external parties.

*Review and enhancement of these policies will be undertaken to further strengthen support to the department’s leadership in social protection as defined under the four [4] reform areas of the DSWD reform agenda.


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D. Continuation… PRESENT ICT SITUATION (STRATEGIC CHALLENGES)

Strategic Challenges Guided by its Major Final Outputs [MFOs], the development objectives and the specific activities that it hopes to achieve as indicated in the department’s thrusts and priorities for 2009, ICT service management in the department face the following strategic challenges: On ICT Policies. The department needs to review and update its ICT policies to ensure that ICT service management and the technology itself effectively responds to the need of the organization. Though the enhancement of policies, the department must ensure that IT management would be more integrated with the overall needs of the business management and processes and less focused on technology. It must be emphasized that in planning for IT service management, the business perspective must be given the main consideration. The strategic challenge is to ensure that business management processes are emphasized. On Infrastructure Management. Technological advancement and the growing realization of its strategic advantages is steadily increasing the demand for ICT in the department. Hardware and software support must meet the growing need of the department. At present the department is upgrading its infrastructure. Acquisition of additional hardware and software, implementation of the structured cabling, improvement of the central office and field office data centers, and acquisition of related ICT services are being initiated to improve infrastructure management. On Application Management. The department needs to focus on enhancement of the most responsive online transactions such as the issuance of travel clearance to minors traveling abroad and the registration, licensing and accreditation of social welfare agencies. The customization of various information systems that support the administrative transactions such as human resource management, property management and records management must be pursued. It is also imperative that the department continuously educate and train its people on the application lifecycle giving emphasis on the fact that the requirements of the business owners and the service is the paramount concern. Applications or information systems are built, deployed, implemented and enhanced to support the business process and the delivery of social welfare and development programs, projects and services. To uphold its leadership in social protection, the Department is now developing the National Household Targeting System for Poverty Reduction which will provide reliable data for targeting beneficiaries of social services. On Service Delivery and Service Support. Service delivery in the long term and service support for the day-to-day requirements of the department is one area of concern that should be improved and sustained by the department with the end view of total quality service and client satisfaction. The challenge is to be able to provide the department’s officials and employees with quality service at the time they need it. For this purpose the MISS is currently utilizing an automated transaction system for service delivery and service support [ticketing system] and it has initiated the use of other tools, equipment and inputs to enhance collaboration for the improvement of service support at the Central and Field Office. On ICT Training. Improving ICT capacity of the department’s officials and employees is one huge challenge. The strategic challenge includes, enhancement of ICT skills of MISS staff to further enhance their capability of providing technical assistance to the department’s officials and employees, ensuring training programs for MIS Unit staff at the field office to further enhance their competencies and identifying training programs for other non-MISS workers particularly those involved in managing applications. On Security. While we highlight security through the effective management of hardware and software, the department needs to emphasize that the best security and protection still rests upon the business owners and users in the department. Hardware and software management must go hand-in-hand with educating the department’s officials and employees on how they can contribute best to security.


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E. STRATEGIC CONCERNS FOR ICT USE E.1 NARRATIVE DESCRIPTION Consistent with the Medium Term Philippine Development Plan [MTPDP] 2004-2010, the Department's thrusts and priorities for 2009 are anchored on the following major final outputs [MFOs]: A. Services related to the formulation and advocacy of policies, plans and programs; B. Standards setting and accreditation services; C. Provision of support services and technical assistance to intermediaries; and D. Provision of services for community and center-based clients. Along with these MFOs, the Department has taken steps to respond to the new challenges it faces. This will lead towards social policy and institutional reforms to better fit the department in implementing its steering role. The recent Social Development Forum and Visioning Workshop paved the way for the department to identify strategic directions to undertake its new mandate from direct service provider to a leader in policy and program development in the social welfare and development sector. The MFOs, the new challenges and the identified strategic directions as leader in policy and program development in the social welfare and development sector, are the main concerns of the department that requires the strategic use of information and communication technology. With the strategic support of ICT, the department will undertake various processes and activities to attain the following development objectives: 1) Improve the delivery of basic social welfare and development services and reduce vulnerability of the poorest and marginalized groups; 2) Reform the administration and delivery of basic social services including social protection services through integrated reforms at the national and local levels; 3) build capacity of the DSWD and associated agencies in performance-oriented budgeting and management. Guided by these objectives, the department has identified four major areas of concern where the strategic support of ICT needs to be emphasized. On Services related to the formulation and advocacy of policies, plans and programs, the department will focus on policy development, social technology development, enhancement of standards and compliance monitoring and the provision of services for community and center-based clients. On Research, the department shall conduct research and development studies on social welfare and development issues, such as the roles and contributions of social workers in he restorative justice process, proposed interventions to cybersex through policy and program, state policy on mendicancy and vagrancy, social and development safeguards plan for the marginalized sectors and social technologies for the different sectors. On Institutional Development and Strengthening Through Capability Building, the Department will focus on the development of organic staff, stakeholders and intermediaries skills through the provision of training programs, monitoring and impact evaluation, networking for continuing education, capability building and enhancement of competencies of internal staff. On Strategic Support Services, the Department will improve its social marketing plan, install data and information systems, improve website service and online transactions, enhance the ICT capability of all offices in the department, update its compliance to integrity development actions plans and ensure the full operation of its institutional development framework. These requirements were further articulated in the National Sector Support for Social Welfare and Development Project conducted in 2008 which established the challenges and responses needed to build capacities and synergies and enable the department to lead and steer amidst varying demands in social protection and social welfare and development. The challenges identified included the outdated and unreliable data in the department; gap in monitoring the progress of implementation of local social welfare and development programs and services; lack of well-defined monitoring and evaluation system; and weak ICT that is necessary to facilitate linkages with intermediaries, partners and stakeholders.


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E. STRATEGIC CONCERNS FOR ICT USE

The DSWD Reform Agenda [Source: nssswdrp.integrative.report.012909]

DSWD’s role in the social protection sector is to provide leadership. DSWD, as chair of the sub-working group on social protection under the working group on the Millennium Development Goals and Social Progress of the Philippine Development Forum, can on the task of providing direction and leadership in this area. DSWD has the most experience and programs in center and community-based responses and is heavily involved in two major social protection components: social welfare and social safety nets. Its long history of being in the forefront of dealing with community based responses to the current social risks confronted by the country today provides it with the experience and expertise in these areas. In the 8 major ones identified, DSWD is involved in almost all. It is heavily involved in two major social protection components: social welfare and social safety nets. Its continuing focus in these two major components to is recommended.. As the task of social protection is a huge task DSWD has to promote and ensure that other agencies more capable and mandated will address the other components, i.e., labor market interventions and social insurance. Its services and programs for the poor and vulnerable groups (in all sectors, making use of the total family approach) and disaster (both natural and man-made) will continue as part its work of providing social welfare and social safety nets. It would be wise and efficient if DSWD builds on its successful programs and approaches particularly on convergent community based social protection strategy as the flagship program of a national social protection strategy. To effectively lead the social protection sector, the DSWD has identified four reform areas, as follows: REFORM AREA 1: Engaging and leading the sector in establishing strategic and results-oriented policies in social protection. DSWD has to lead and engage its partners in the social protection sector in order to achieve the reforms it has set for itself and the sector. As such the DSWD needs to: 1. Consolidate the sector and stakeholders efforts through shared goals and delineated roles by coming up with a national policy framework for social protection. 2. Address the needs of the poor and vulnerable by establishing an objective and transparent targeting system for social protection programs. 3. Continue DSWD’s advocacy work for the promotion and protection of the rights of the vulnerable sectors such as children, youth, women, persons with disabilities, older persons, families and

communities in crises through the introduction of social legislations 4. Enhance results-based policy-making REFORM AREA 2: Providing faster and better social protection programs.

DSWD has to maintain a set of core programs or flagship programs that will ensure that the very poor and vulnerable are provided for by the central government: 1. Through Improved and Appropriate Models and Programs the DSWD needs to develop, improve, build on and scale-up service delivery models; develop an integrating framework for all the different

models; develop an action plan on improving the effectiveness and efficiency of center-based services; and develop a handbook on social protection that will guide DSWD, its partners and intermediaries on the different models and programs on social protection.


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E. STRATEGIC CONCERNS FOR ICT USE Continuation [The DSWD Reform Agenda] 2. Through Improved Governance, DSWD needs to empower the LGUs through capacity-building, technical assistance and resource augmentation; undertake a systematic diagnosis of the different LGUs

to assess their capacities and come up with a classification system that can be a basis for program interventions; scale-up convergence approach among stakeholders through joint projects including co-financing; and design a performance-based system for devolving programs and resources [an incentive system will be introduced to encourage a performance-based approach to the “devolution” and management of resources].

3. Through Improved Standards and Regulations, DSWD needs to develop an electronic compendium of all policies and procedures of DSWD (issuances); strengthen regulatory functions for the sector to ensure standards and quality assurance through the formulation of clear standards for quality implementation for social protection programs and services; develop a harmonized system of accreditation/certification/ registration and system for exchange and sharing of monitoring findings; design an incentive system (“seal of excellence”) for good LGUs/NGOs.

REFORM AREA 3: Introducing Financial Reforms to Sustain the Reform Process The advancement of the core reform area hinges on the mobilization and generation of resources. Simply stated, the reform agenda will only move if the following resources are available to DSWD: knowledge and information, internal and external reform workers and funds. For this purpose the DSWD needs to: 1. Secure more predictable funding for core DSWD function 2. Rationalize resource augmentation of LGUs and other partners 3. Allocate DSWD budgetary and extra-budgetary resources in a strategic manner 4. DSWD has to lobby for more resources in both national and local levels to significantly increase budget for SP

REFORM AREA 4: Improving Delivery Systems and Capacities Under this reform agenda, the DSWD needs to: 1. Improve Knowledge management system: M&E and MIS 2. Improve the information and communication system so that its partners, reform workers, social protection beneficiaries including policymakers and the general public are made aware of its roles, priorities

and services. 3. Social protection models and technologies are to be promoted through easy access by partners and other development workers to information and materials on these (e.g., project planning and

management manuals or kits of templates, tools, reference materials, cases). 4. For the MIS, it is envisioned that the present multi-platform system whereby each program has its own dedicated program will graduate into a single platform system 5. Improve organizational capacities and competencies 6. Implement rationalization and strengthening plans and performance management system 7. Organize resource and expert pools E.2 Based on the DSWD reform agenda, hereunder are the major functions, critical management/operating/business systems, needs and intended use of information and communication technology in the department:


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MAJOR FUNCTIONS CRITICAL MANAGEMENT/ OPERATING/ BUSINESS

SYSTEMS NEEDS/PROBLEMS INTENDED USE OF ICT

• Consolidate the sector and stakeholders efforts through shared goals and delineated roles by coming up with a national policy framework for social protection.

• Need to strengthen internal and inter-agency collaboration.

• Maximize utilization of ICT tools for internal and inter-agency collaboration [e-mail; e-groups; video conferencing; project management; document sharing; etc].

• Development of information systems and databases for data sharing and collaboration.

• Address the needs of the poor and vulnerable by establishing an objective and transparent targeting system for social protection programs.

• Absence of a comprehensive, organized, updated and reliable targeting system on social protection and social welfare and development sector.

• Development of a National Household Targeting System as basis of SWD policies and plans [Application for data Generation and Database of Households]

• Continue DSWD’s advocacy work for the promotion and protection of the rights of the vulnerable sectors such as children, youth, women, persons with disabilities, older persons, families and communities in crises through the introduction of social legislations

• Need to strengthen and sustain advocacy strategies.

• Inadequate publication, dissemination and marketing of SP&SWD proposed legislations and related policies, programs, projects and services.

• Online publication of Social Protection and Social Welfare and Development [SP&SWD] knowledge products, data and information, policies, plans, programs, projects, services, strategies, news stories and activities that can be used as reference by government and non-government organizations for actions and interventions on sp and swd concerns. [Enhancement of DSWD Portal and other SP&SWD Websites].

REFORM AREA 1: Engaging and leading the sector in establishing strategic and results-oriented policies in social protection. Reform Area 1 provides the context of the reform agenda. DSWD has to lead and engage its partners in the social protection sector in order to achieve the reforms it has set for itself and the sector. It would require the collaboration and joint efforts with other government agencies, local governments units, NGOs, basic sectors and other social protection service providers to muster the resources, energies and intellectual capacities to make a dent in its goal of improving the lives of the poor and vulnerable. A conducive environment is necessary for DSWD to deliver on its reform agenda. This would require a policy environment that will define roles of DSWD and other stakeholders of the sector, the recognition of DSWD’s role as the agency for identifying the poor and the management of the expectations of its various publics.

• Enhance results-based policy-making • Need to strengthen the research unit of the department.

• Need to develop a 5 year research agenda for the department [develop research framework; determine topics and access resources]

• Development of a Knowledge Management System and a Knowledge Management Portal for the publication of SP&SWD Knowledge Products.

• Establishment of a SP&SWD Knowledge Management Center/e-Library.


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SYTEMS NEEDS/PROBLEMS INTENDED USE OF ICT

• Needs to develop, improve, build on and scale-up service delivery models;

• Development of information systems to support service delivery models for better, faster and smarter social protection programs

• Utilization of internet-based Project Management tools for effective and efficient monitoring of SP-SWD pilot testing of service delivery models.

• Need to develop an integrating framework for all the different models;

• ICT utilization shall be based on the requirements of the framework that may be developed.

• Need to develop action plan on improving the effectiveness and efficiency of center-based services.

• Development of an Automated Case Management System for DSWD Centers and Residential Care Facilities.

• Development of improved and appropriate models and programs.

• Need to develop a handbook on social protection that will guide DSWD, its partners and intermediaries on the different models and programs on social protection.

• Online publication of handbook on social protection through the DSWD Portal.

• Need to empower the LGUs through capacity-building, technical assistance and resource augmentation;

• Development of Technical Assistance and Resource Augmentation Monitoring System.

• Need to undertake a systematic diagnosis of the different LGUs to assess their capacities and come up with a classification system that can be a basis for program interventions.

• Development of Technical Assistance and Resource Augmentation Monitoring System [with LGU profiling].

REFORM AREA 2: Providing faster and better social protection programs. DSWD has to maintain a set of core programs or flagship programs that will ensure that the very poor and vulnerable are provided for by the central government:

Through Improved and Appropriate Models and Programs the DSWD needs to develop, improve, build on and scale-up service delivery models; develop an integrating framework for all the different models; develop an action plan on improving the effectiveness and efficiency of center-based services; and develop a handbook on social protection that will guide DSWD, its partners and intermediaries on the different models and programs on social protection.

• Improved Governance.

• Need to scale-up convergence approach among stakeholders through joint projects including co-financing; and design a performance-based system for devolving programs and resources.

• Development of Automated Case Management System and Performance Monitoring System for comprehensive and converged social services.


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• Need to develop an electronic compendium of all policies and procedures of DSWD (issuances);

• Online publication of DSWD policies and procedures.

• Publication of compendium in the DSWD Knowledge Management Portal

• Need to strengthen regulatory functions for the sector to ensure standards and quality assurance through the formulation of clear standards for quality implementation for social protection programs and services;

• Online publication of policies, standards and quality assurance for social protection programs and services.

• Improved Standards and Regulations

• Need to develop a harmonized system of accreditation/certification/ registration and system for exchange and sharing of monitoring findings; design an incentive system (“seal of excellence”) for good LGUs/NGOs.

• Development of a Social Welfare and Development Agency [SWDA] Registry.

• Development of monitoring system for SWDA registration, licensing and accreditation.

• Online publication of monitoring findings.

• Need to secure more predictable funding for core DSWD function

• Online advocacy for resource requirement of social protection programs and services.

• Need to rationalize resource augmentation of LGUs and other partners

• Development of Technical Assistance and Resource Augmentation Monitoring System.

• Need to allocate DSWD budgetary and extra-budgetary resources in a strategic manner

• Development of budget monitoring system.

REFORM AREA 3: Introducing Financial Reforms to Sustain the Reform Process

• Mobilization and generation of resources.

• Need to lobby for more resources in both national and local levels to significantly increase budget for SP

• Online advocacy for resource requirement of social protection programs and services.


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REFORM AREA 4: Improving Delivery Systems and Capacities

• Internal systems and capacities to support service delivery.

• Need to improve knowledge management system: Monitoring and Evaluation [M&E] and Management Information System [MIS]

• Establishment of the Knowledge Management System and Knowledge Management Portal.

• Need to improve the information and communication system so that its partners, reform workers, social protection beneficiaries including policymakers and the general public are made aware of its roles, priorities and services.

• Strengthening online publication through the DSWD Portal and other DSWD Websites.

• Establishment of a SP&SWD Contact Center to receive and transmit sp&swd concerns

• Need to promote social protection models and technologies through easy access by partners and other development workers to information and materials on these.

• Publication and dissemination on information on social protection models and technologies through the DSWD Portal and other DSWD Websites.

• For the MIS, need to adopt a single platform system from the present multi-platform system.

• Transformation of ICT strategy from cross-platform [multi-platform system] to an integrated or single platform system.

• Need to improve organizational capacities and competencies

• ICT Competency Development Training.

• Utilization of ICT tools in the conduct of training programs.

• Establish Institutional Development and Capacity Building Database

• Need to implement rationalization and strengthening plans and performance management system

• Development of an automated performance monitoring and evaluation system.

• Need to organize resource and expert pool.

• Establish online registry of resource and expert pool.


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General Administration and Support Services

• Personnel Management • Need to improve procedures for personnel selection in OBSUs and mechanism for updating personnel information, welfare and benefit transactions.

• Development of Personnel Information System

• Sustaining the publication of job vacancies

• Development of Personnel Selection System with Quality Assurance.

• Development of Online accomplishment/ updating of Personal Data Sheet.

• Development of Online transactions system for employee welfare and benefits.

• Career Planning and Development. • Need to improve mechanism to track the career progress of the department’s officials and employees.

• Development of Career Development and Management System

• Financial Management • Need to improve mechanism for tracking budget utilization, payments and other disbursements and transmission of Sub-Allotment Release Order [SARO] and Notice of Cash Allocation [NCA] to Field Offices.

• Sustain eNGAS

• Development of Budgeting System

• Development of Cashiering System

• Online publication of SARO and NCA – DSWD website.

• Procurement Management • Need to improve mechanism for monitoring procurement transactions [compliance and transparency in the implementation of procurement policies and procedures in line with RA No. 9184

• Development of Procurement Transactions Monitoring System [Online publication of invitation to apply for eligibility and to bid and procurement transactions, etc.]

• Property and Supply Management Monitoring. • Need to improve mechanism for tracking status of DSWD properties.

• Need to improve mechanism for monitoring status of requests and issuance of supplies and materials.

• Development of Property Management Information System

• Development of Supplies Management Information System

• Transportation Management • Need to improve mechanism for monitoring transportation services.

• Development of Transportation Services Management System

• Communication Services • Need to improve mechanism for monitoring communication services.

• Development of Integrated Communication Services Management Systems

• Maintenance Services • Need to improve mechanism for monitoring maintenance services.

• Development of Maintenance Services Management System.

• Legal Services • Need to improve recording, archiving and tracking of legal cases.

• Development of database for legal cases

• Internal Control • Need to improve monitoring and evaluation of the department’s internal control measures.

• Development of Internal Control Monitoring System


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PART II. INFORMATION SYSTEMS STRATEGY

A. Conceptual Framework for Information Systems (Diagram of IS Interface)

DSWD Network Operations Center / Data Center Collocation

General Administration and Support Services

Group [GASSG] including Field Office

Counterparts

Operations and Capacity Building Group [OCBG] including Field Office

Counterparts

SWD Reports

Transportation Management Information System

Human Resource Management Information System

Property Management Information System

Records Management Information System

SEA-K Products Catalog

IDCB Online Data Base

4Ps Webpage

ECCD Information System

PDPB Webpage

Standards Webpage

SWD Plans NCMB Webpage

DSWD Portal

Case Management System for Community – Based Services

National Household Targeting System

Electronic New Government Accounting System

SWD Learning Network

Case Management System for Residential Care Services

Volunteer Registry

STB Social Technology Webpage

Maintenance Services Management System

Supply Management Information System

Procurement Management Information System

Integrated Communication Services Management System

Budget Allocation, Obligation & Utilization Management System

Cash Allocation and Utilization Management System

Basic Utilities Management Information System

Policy and Programs Group [PPG]

including Field Office

Counterparts

Other GOs, LGUs, NGOS, POs,

Civil Society,

General Public

DSWD Portal

MISS Website

DSWD e-Services DSWD e-Services

DSWD e-Services

SEA-K Products Catalog

SWD Learning Network

National Household Targeting System

Office of the Secretary

MANCOM Knowledge Management System

Knowledge Management System





Disaster Response Monitoring Information System

4Ps Webpage

PDPB Webpage

Standards Webpage

NCMB Webpage STB Social Technology Webpage

Technical Assistance and Resource Augmentation System

Database System /e-Library for Legal Cases

Geographic Information System [GIS]



EXECOM


Internal Control System



Crisis Intervention Information System

Case Management System for Community – Based Services

DSWD e Services

DSWD Portal

IDCB Online Data Base

DSWD Portal

Children in Need of Special Protection Information System Children in Need of Special Protection Information System

SWD Learning Network IDCB Online Data Base


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B. Detailed Description of ICT Projects: DSWD Better, Faster & Smarter, Together [BFaST] with Information and Communication Technology [ICT] Projects.

NAME/TITLE OF ICT PROJECT DSWD BFaST with ICT for REFORM AREA 1: Establishing Strategic and Results-Oriented Policies in Social Protection through Information and Communications Technology.

BRIEF DESCRIPTION The project intends to utilize ICT tools and establish information systems that will provide objective and transparent targeting system, support advocacy work for the promotion and protection of the rights of the vulnerable sectors such as children, youth, women, persons with disabilities, older persons, families and communities in crises enhance processes for results-based policy-making and development of programs and social technologies.

STATUS Existing / Ongoing / Proposed

INFORMATION SYSTEMS COVERED

Information Systems Database

Existing

1. DSWD Portal and Field Offices’ Website [Ongoing Enhancements] • Variety, with reference to contents and links

2. Pantawid Pamilyang Pilipino Program [4Ps] Information System • 4Ps Beneficiaries

3. Website: Kapit-Bisig Laban sa Kahirapan – Comprehensive and Integrated Delivery of Social Services: Kapangyarihan at Kaunlaran sa Barangay [KALAHI-CIDSS:KKB];

• KCKKB Project Sites, Beneficiaries and Sub-Projects

4. Website: Management Information Systems Service [MISS]. • ICT Service Management Policies and Tools

5. Website: National Coordinating & Monitoring Board [NCMB] • Senior Citizens

6. Website: DSWD Integrity Development Committee • Integrity Development Policies and Programs

7. Website: Access to Justice for the Poor • AJP Projects, Training Materials & Documentation, Member Agencies

8. Website: Bayanihang-Bayan Volunteer Registry • Social Welfare and Development Volunteers

9. Webpage: Job Opportunities • DSWD Positions and Qualification Requirements

Ongoing

10. National Household Targeting System for Poverty Reduction [NHTSPR]

• Poor Households

11. Website: National Household Targeting System for Poverty Reduction [NHTSPR]

• Poor Households

12. Website: Pantawid Pamilyang Pilipino Program [4Ps] • 4Ps Household Beneficiaries

13. Website: Social Welfare and Development Learning Network [SWDLNet]

• SWDLNet Members [Social Welfare and Development Agencies]

Proposed

14. Social Welfare and Development [SWD] Geographic Information System [GIS]

• DSWD Projects

15. Website: Self Employment Assistance – Kaunlaran [SEA-K]; • DSWD Livelihood Projects/ Products Catalogue

16. Website: Area-Based Standards [ABS] Network • DSWD ABS Net Members

17. Website: Knowledge Management System • DSWD Knowledge Products Additional Social Welfare and Development e-Governance demonstration/pilot project: Sustaining Interventions in Poverty Alleviation and Governance [SIPAG] – a project that aims to demonstrate that a targeted and facilitated delivery of services to the poor through convergence of existing programs of DSWD and other agencies can be provided to eligible households to enable them to graduate from poverty and become socio-economically self-sufficient households. [This project is supported by the

Electronic Governance for Efficiency and Effectiveness [E3] Project funded by the Canadian International Development Agency [CIDA] and the Commission on Information and Communication Technology [CICT] e-Government Fund Management Office [EGFMO]. It aims to enhance case management by updating the social welfare indicators and developing and automated case management system for converged social services.


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Continuation…B. Detailed Description of ICT Project: DSWD Better, Faster & Smarter, Together [BFaST] with Information and Communication Technology [ICT] Projects.

NAME/TITLE OF ICT PROJECT DSWD BFaST with ICT for REFORM AREA 2: Harnessing Information and Communications Technology for Better, Faster and Smarter Social Protection Programs and Services

BRIEF DESCRIPTION The project intends to establish information systems that would capture and provide reliable data and information on social protection and social welfare and development programs, projects and services implemented for the very poor and vulnerable, information on social technology and service delivery models and programs and the effectiveness and efficiency of center-based services and other social protection programs.




Existing

• DSWD e-Services

• Travel Clearance for Minors • Minors Issued Travel Clearance

• Registration Licensing and Accreditation of Social Welfare and Development Agencies

• Registered/Licensed/Accredited Social Welfare and Development Agencies [SWDAs]

• Accreditation of Day Care Centers, other ECCD Centers and Service Providers;

• Accredited Day Care Centers [DCCs], Early Childhood Care and Development [ECCD] Centers and Service Providers

• Domestic Adoption • Adoptive Parents and Children

• Public Solicitation • Organizations Issued Permit for Public Solicitation

• Duty-Free Entry of Foreign Donations • Organizations Issued Duty-Free Entry of Foreign Donations

• Volunteer Information and Mobilization System • Profile of Volunteers and Mobilization History

Ongoing

• Early Childhood Care and Development [ECCD] Monitoring System

• Early Childhood Care and Development ECCD Facilities; Service Providers and Children Served

• Children in Need of Special Protection [CNSP[ Information System

• Children in Need of Special Protection

Proposed

• Case Management System for Residential Care Services • Residents of DSWD Centers and Residential Care Facilities

• Case Management System for Community-Based Services • Community-Based Clients

• Crisis Intervention System [to include documentation of deportees]

• Clients of Crisis Intervention Units and the Processing Center for Displaced Persons

• Disaster Response Monitoring Information System • Profile of Disaster Prone Areas; Natural and Man-Made Disasters;

• Capability Building - Technical Assistance and Resource Augmentation [CB-TARA] Information System.

• Social Welfare and Development Profile of Local Government Units [LGUs]

• Accreditation of Social Workers Handling Court-Related Cases

• Accredited Social Workers Handling Court-Related Cases

• Accreditation of Pre-Marriage Counselors and Marriage Counselors

• Accredited Pre-Marriage Counselors and Marriage Counselors


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NAME/TITLE OF ICT PROJECT DSWD BFAST with ICT for REFORM AREA 3: Strengthening Resource Management and Strategic Support Services through Information and Communications Technology

BRIEF DESCRIPTION The project intends to establish information systems for strategic support services that would capture and provide reliable data and information primarily on funds for core DSWD function, resource augmentation to LGUs, strategic allocation of DSWD budgetary and extra-budgetary resources. The project will also include information systems for the implementation, monitoring and evaluation of human resource management, financial management, property management, procurement management, transportation management and general services management.




Existing

1. Records Management Information System • Correspondence received and released by the Department

2. Document Tracking System [for enhancement & scale-up] • Correspondence, actions and transactions 3. Cashiering System: Cash Allocation and Utilization

Management System [CAUMS] • Cash Allocation and Cash Utilized [Disbursements]

4. Financial Management Information System: New Government Accounting System or eNGAS [Awaiting New Version from COA]

• Financial Transactions; Book of Accounts; Disbursements

Ongoing

5. Human Resource Management Information System [On-going Customization]

• Personnel Records; Personnel Transactions, Personnel Actions, Training and Scholarship

6. Property Management Information System [On-going Customization]

• DSWD Properties [Profile and Status]

7. Procurement Services Monitoring System: Electronic Procurement Transaction Monitoring System [EPTMS] [On-going in-house development]

• Procurement Transactions [Complete details from RIS to Payment]

Proposed

8. Budgeting System • DSWD Annual Budget and Transactions

9. Supply Services Management System • Supplies Acquired and Issued

10. Transportation Services Management System • DSWD Vehicles [Profile, Utilization and Status] 11. Integrated Communication Services Management System • Communications Equipment [Profile, Utilization and Status]

12. Basic Utilities Management Information System • Power and Water [Consumptions and Costs]

13. Maintenance Services Management System • Maintenance Projects [Profiles and Costs]

14. Legal Services Management System • Legal Documents [Cases]


28



NAME/TITLE OF ICT PROJECT DSWD BFaST with ICT for REFORM AREA 4: Improving Delivery Systems and Capacities thru Information and Communications Technology

BRIEF DESCRIPTION The project intends to improve knowledge management system in the department that includes monitoring and evaluation and management information systems. It aims to improve the information and communication system of the agency and provide easy access to its partners and other development workers, improve organizational capacities and competencies, implement rationalization, strengthening plans and performance management system and support the organization and resource expert pools. It also intends to adopt a single platform system for the department’s management information systems.




Existing

1. ICT Service Management Website • ICT Service Management Transactions

2. Institutional Development and Capacity Building Monitoring System

• Institutional Development and Capacity Building [in house Training and Capability Building] Programs

• Core Group of Specialists

Ongoing

3. Planning and Monitoring Information System • Planning and Monitoring Reports Proposed

4. Knowledge Management System • Knowledge Products

5. Monitoring and Evaluation System • Monitoring and Evaluation Reports

6. Performance Management System • Performance Management Reports


29


C. Detailed Description of Information Systems: DSWD BFaST with ICT for REFORM AREA 1: Establishing Strategic & Results-Oriented Policies in Social Protection with Information and Communications Technology

Computing Scheme Name of Information System/Sub-System Description Status

Development Strategy Existing Proposed

1. DSWD Portal and Field Offices’ Website [Ongoing Enhancements]

The main website of the DSWD with links to its Field Offices’ websites

Existing/on-going enhancements

In-house Internet-based Client-Server

Internet-based Client-SErver

2. Pantawid Pamilyang Pilipino Program [4Ps] Information System

A system that provides data and information on the beneficiaries of the Pantawid Pamilyang Pilipino Program [4Ps]

Existing In-house -do- -do-


A site that provides information on the implementation of KCKKB

Existing Outsourced -do- -do-

4. Website: Management Information Systems Service [MISS].

A site that provides information on ICT Service Management and the MISS activities, transactions, tools and service support

Existing Inhouse -do- -do-

5. Website: National Coordinating & Monitoring Board [NCMB]

A site that provides data and information on Senior Citizens Existing Inhouse -do- -do-

6. Website: DSWD Integrity Development Committee

A site that provides information on the department integrity and development plans and activities


7. Website: Access to Justice for the Poor A site that provides information on the implementation of the Access to Justice for the Poor Projects and various activities of member-agencies.

Existing Outsourced -do- -do-

8. Website: Bayanihang-Bayan Volunteer Registry

A site that provides for the online registration, data and information on volunteers


9. Webpage: Job Opportunities A webpage that provides information on vacant positions in the department and the corresponding requirements



A data management system that makes available a database of poor households as reference in identifying beneficiaries of social services.

Ongoing Inhouse -do- -do-


A site that provides information on the implementation of the National Household Targeting System for Poverty Reduction [NHTSPR] Project


12. Website: Pantawid Pamilyang Pilipino Program [4Ps]

A site that provides information on the implementation of the Pantawid Pamilyang Pilipino Program [4Ps]



A site that provides information on the programs, projects and activities of the SWDLNet



An application that captures and provides geographic information on social welfare and development programs, projects and services.

Proposed Outsourced Network-Distributed Client-Server

-do-

15. Website: Self Employment Assistance – Kaunlaran [SEA-K];

A site that will provide information on the implementation of the DSWD livelihood assistance programs and projects.

Proposed Inhouse Internet-Based Client-Server

-do-

16. Website: Area-Based Services [ABS] Network A site that will provide information on the activities of the ABSNet Proposed Inhouse -do- -do-

17. Website: Knowledge Management System A site that provides access to DSWD Knowledge Products. Proposed Outsource -do- -do-


30


Continuation… C. Detailed Description of Information Systems: DSWD BFAST with ICT for REFORM AREA 2: Harnessing Information & Communications Technology for Better, Faster & Smarter Social Protection Programs & Services



DSWD e-Services

1. Travel Clearance for Minors A system that captures data and generates information on minors for the issuance of travel clearance

Existing/ Operational

Outsourced Internet-based Client-Server

Internet-based Client-Server

2. Registration Licensing and Accreditation of Social Welfare and Development Agencies

A system that captures data and generates information on Registered, Licensed and Accredited Social Welfare and Development Agencies


Outsourced -do- -do-

3. Accreditation of Day Care Centers, other ECCD Centers and Service Providers;

A system that captures data and generates information on accredited Day Care Centers, ECCD Centers and Service Providers



4. Domestic Adoption A system that captures data and generates information on adoption processes.



5. Public Solicitation Permits A system that captures data and generates information on organizations issued permits for public solicitation.



6. Duty-Free Entry of Foreign Donations A system that captures data and generates information on organization issued permits for public solicitation.



7. Volunteer Information and Mobilization System

A system that captures data and generates information on registered DSWD volunteers.



8. Early Childhood Care and Development [ECCD] Monitoring System

A system that captures data and generates information on ECCD facilities, service providers and children served.

Ongoing development

In-house -do- -do-

9. Children in Need of Special Protection [CNSP[ Information System

A system that captures data and generates information on the profile of children in need of special protection.

Ongoing development

Outsource -do- -do-

10. Case Management System for Residential Care Services

A system that will capture data and generate information on cases served at the DSWD Centers and Residential Care Facilities.

Proposed for development

Outsource Standalone -do- [Intranet]

11. Case Management System for Community-Based Services

A system that will capture data and generate information on cases served by the department and/or the local government units or non-government organizations at the community level


Outsource Standalone -do-

12. Crisis Intervention System [to include documentation of deportees]

A system that will capture data and generate information on persons served by the Crisis Intervention Units and the Processing Center for Displaced Persons of the Department


In-house Standalone -do-

13. Disaster Response Monitoring Information System

A system that will capture data and generate information on disaster response activities of the department



14. Capability Building - Technical Assistance and Resource Augmentation [CB-TARA] Information System.

A system that will capture data and generate information on the technical assistance and resource augmentation services of the department.



15. Registration, Licensing and Accreditation of Social Workers Handling Court-Related Cases

A system that will capture data and generate information on social workers and the court related cases they handle.




31


Continuation… C. Detailed Description of Information Systems: DSWD BFAST with ICT for REFORM AREA 3: Strengthening Resource Management and Strategic Support Services through Information and Communications Technology



1. Records Management Information System A system that captures data and generates information on the correspondence received and released by the department.


Outsourced Standalone Internet-Based Client-Server

2. Document Tracking System [for enhancement & scale-up]

A system that captures data and generates information on the status, actions taken and location of correspondence in the department.


Outsourced Internet-Based Client Server

-do-

3. Cashiering System: Cash Allocation and Utilization Management System [CAUMS]

A system that captures data and generates information cash allocation utilized by the department in its transactions.


In-house Standalone -do-


A system that captures data and generates information on various financial transactions of the department.


Outsourced Network-Distributed Client-Server

-do-


A system that captures data and generates information on the department’s personnel and transactions.

Ongoing development

Outsourced Standalone Internet-Based [Intranet]

6. Property Management Information System [On-going Customization]

A system that captures data and generates information on the profile and status of the department’s properties.

Ongoing development

Outsourced Standalone -do-


A system that captures data and generates information of the procurement transactions of the department from the preparation of the RIS to payment of the procurement transaction.

Ongoing development

In-house Standalone Internet-Based Client-Server]

8. Budgeting System A system that captures data and generates information on the department’s budget and budgeting processes.


Outsource Standalone Internet-Based [Intranet]

9. Supply Services Management System A system that captures data and generates information on supplies acquired and issued.


Outsource -do- -do-

10. Transportation Services Management System A system that captures data and generates information on the department’s transportation facilities and services.


Outsource -do- -do-

11. Integrated Communication Services Management System

A system that captures data and generates information on the department’s communication facilities and services.


Outsource -do- -do-

12. Basic Utilities Management Information System

A system that captures data and generates information on the department’s power and water consumption and services.


Outsource -do- -do-

13. Maintenance Services Management System A system that captures data and generates information the department’s maintenance projects and services.


Outsource -do- -do-

14. Legal Services Management System A system that captures data and generates information cases handled by the department.


Outsource -do- -do-


32


Continuation… C. Detailed Description of Information Systems: DSWD BFAST with ICT for REFORM AREA 4: Improving Delivery Systems and Capacities thru Information and Communications Technology



Existing

1. ICT Service Management Website A system that provides information on ICT Service Management policies and procedures


In-house Internet-Based Internet-Based

2. Institutional Development and Capacity Building [IDCB] Monitoring System

A system that captures date and generates information on the IDCB programs and activities of the agency


In-house Standalone Internet-Based

Ongoing

3. Planning and Monitoring Information System

A system that captures data and generates information on planning and reports on the implementation of social welfare and development programs, projects and services

Ongoing development

In-house Standalone Internet-Based [Intranet]

Proposed

4. Knowledge Management System A system that generates and provides access to social welfare and development knowledge products


Outsource Internet-Based Internet-Based

5. Monitoring and Evaluation System A system that captures data and generates information on the progress and results of social welfare and development programs, projects and services.


Outsource -do- Internet-Based

6. Performance Management System A system that captures data and generates information on the department’s performance.


Outsource Internet-Based [Intranet]

Internet-Based [Intranet]


33


D. IMPACT AND LINKAGES OF INFORMATION SYSTEMS: DSWD BFAST with ICT For REFORM AREA 1: Establishing Strategic & Results-Oriented Policies in Social Protection with Information and Communications Technology

IMPACT LINKAGES

INTERNAL EXTERNAL NAME OF INFORMATION SYSTEM STRATEGIC THRUSTS AND PROGRAMS ADDRESSED

BENEFITS OWNER USER/S USER/S


Engaging and leading the sector in establishing strategic and results-oriented

policies in social protection

Accessible and updated information on DSWD programs, projects, services, activities & events

SMS EXECOM; MANCOM; OBSUs;

FOs

SP&SWDAgencies/ NGAs/ NGOs/LGUs/POs

Academe/Researchers/ General Public

2. Pantawid Pamilyang Pilipino Program [4Ps]

Information System

-do- Accessible database and information on program

implementation

4PS PMO -do- -do-

3. Website: Kapit-Bisig Laban sa Kahirapan – Comprehensive and Integrated Delivery of Social Services: Kapangyarihan at Kaunlaran sa Barangay

[KALAHI-CIDSS:KKB];

-do- Accessible information on KCKKB implementation

KCKKB PMO -do- -do-


-do- Accessible information on ICT issues and concerns

MISS -do- ICT Partners


-do- Accessible data and information on senior citizens and their activities

PDPB -do- SP&SWDAgencies/ NGAs/ NGOs/LGUs/POs Academe/Researchers/ General Public

6. Website: DSWD Integrity Development Committee -do- Accessible information on the DSWD IDC plans and programs

DSWD - IDC -do- -do-

7. Website: Access to Justice for the Poor -do- Accessible information on project implementation PDPB -do- -do-

8. Website: Bayanihang-Bayan Volunteer Registry -do- Accessible data and information on volunteers for mobilization

SWIDB -do- -do-

9. Webpage: Career/Job Opportunities -do- Accessible information on DSWD talent requirements

HRMDS -do- -do-


-do- Accessible database of poor households as reference in identifying/prioritizing beneficiaries of social services.

NHTSPR PMO -do-

-do-


-do- Accessible information on the implementation of the NHTSPR

NHTSPR PMO -do- -do-


-do- Accessible information on the implementation of the 4Ps

4Ps PMO -do- -do-


-do- Accessible information, instruments and materials on SWDLNet

SWIDB -do- -do-

14. Social Welfare and Development [SWD] Geographic

Information System [GIS]

-do- Accessible geographic information on social

welfare and development programs, projects and services for easy access to data and information

Different DSWD

Offices/Bureau/ Services/Units

-do- -do-


-do- Accessible information on DSWD livelihood projects

PMB – Livelihood Unit -do- -do-

16. Website: Area-Based Services [ABS] Network -do- Accessible information on ABSNet programs and activities

SB -do- -do-

17. Website: Knowledge Management System -do- Accessible DSWD Knowledge Products SWIDB -do- -do-


34


Continuation… D. IMPACT AND LINKAGES OF INFORMATION SYSTEMS: DSWD BFAST with ICT for REFORM AREA 2: Harnessing Information & Communications Technology for Better, Faster & Smarter Social Protection Programs & Services

IMPACT LINKAGES



DSWD e-Services

1. Travel Clearance for Minors Providing faster and better social protection programs

Accessible application forms; easy generation of data and information on minors issued travel clearance.

PMB/ FO Travel Clearance Unit [TCU]

FO TCU EXECOM; OBSUs;

MANCOM; FOs

Public-Applicants for Travel Clearance

2. Registration Licensing and Accreditation of Social

Welfare and Development Agencies

-do- Accessible and easy application process; easy

generation of data and information on social welfare and development agencies RLA.

SB FO TAD; SB

EXECOM; OBSUs; MANCOM; FOs

Social Welfare and

Development Agencies

3. Accreditation of Day Care Centers, other ECCD Centers and Service Providers;

-do- Accessible and easy application process; easy generation of data and information on DCCs, ECCD

centers and Service Providers Accredited.

SB FO TAD; SB EXECOM; OBSUs;

MANCOM; FOs

LGUs, NGOs, NGAs, Academe, Researchers

& Other Stakeholders

4. Domestic Adoption -do- Accessible and easy application process; easy generation of data and information on domestic

adoption processes.

PMB FO OD; PMB EXECOM; OBSUs;

MANCOM; FOs

Public – Adoptive Parents

5. Public Solicitation Permits -do- Accessible and easy application process; easy generation of data and information on organizations issued solicitation permits.


MANCOM; FOs

Public – Civic Organizations

6. Duty-Free Entry of Foreign Donations -do- Accessible and easy application process; easy generation of data and information on organization issued duty free entry of foreign donations.


MANCOM; FOs

Public; NGOs

7. Volunteer Information and Mobilization System -do- Accessible and easy registration process; easy generation of data and information on volunteers

SWIDB/PMB FO TAD; SWIDB EXECOM; OBSUs;

MANCOM; FOs

Public-Volunteers

8. Early Childhood Care and Development [ECCD]

Information System

-do- Easy generation of data and information on ECCD

facilities, service providers and children served.

PMB EXECOM; OBSUs;

MANCOM; FOs

SP&SWDAgencies/

NGAs/ NGOs/LGUs/POs Academe/Researchers/ General Public

9. Children in Need of Special Protection [CNSP[

Information System

-do- Easy generation of data and information on children

in need of special protection as basis for program development/implementation

PMB -do- -do-

10. Case Management System for Residential Care

Services

-do- Easy generation of information on cases served at

the DSWD centers and residential care facilities.

PMB -do- -do-

11. Case Management System for Community-Based Services

-do- Accessible data and information on community-based cases served by the DSWD, LGUs/NGOs

PMB -do- -do-

12. Crisis Intervention System [to include

documentation of deportees]

-do- Accessible data and information on persons served

by crisis intervention units.

PMB -do- -do-

13. Disaster Response Monitoring Information System -do- Accessible data and information on disaster response interventions

PMB -do- -do-


-do- Accessible data and information on the department’s CB-TARA planning and activities.

PMB -do- -do-

15. Registration, Licensing and Accreditation of Social

Workers Handling Court-Related Cases

-do- Accessible data and information on Social Workers

and the court-related cases they handle.

SB -do- -do-


35


Continuation … D. IMPACT AND LINKAGES OF INFORMATION SYSTEMS: DSWD BFaST with ICT for REFORM AREA 3: Strengthening Resource Management and Strategic Support Services through Information and Communications Technology

IMPACT LINKAGES



1. Records Management Information System Strengthening Strategic Administrative

Support Services

Reliable and accessible data and

information on office correspondence.

AS GSD/Records Unit


n/a

2. Document Tracking System [for enhancement &

scale-up]

-do- Reliable and accessible data and

information on office correspondence.

AS/GSD/OBSUs -do- -

3. Cashiering System: Cash Allocation and Utilization Management System [CAUMS]

Introducing financial reforms to sustain the reform process

Reliable and accessible data and information on fiscal transactions.

FMS FMS/ Cashiering Division EXECOM; OBSUs;

MANCOM; FOs

-


-do- Reliable and accessible data and information on financial transactions.

FMS/Accounting Division FMS/Accounting Division EXECOM; OBSUs;

MANCOM; FOs

-


Strengthening Strategic Administrative Support Services

Reliable and accessible data and information on the department’s personnel

HRMDS Personnel Mgt Division/ CPDD EXECOM;

OBSUs; MANCOM; FOs

-

6. Property Management Information System [On-

going Customization]

-do- Reliable and accessible data and

information on the department’s properties

AS Property Mgt Division


-

7. Procurement Services Monitoring System: Electronic Procurement Transaction Monitoring

System [EPTMS] [On-going in-house development]

-do- Reliable and accessible data and information on the department’s

procurement transactions.

PS BAC, FMS, AS and LS EXECOM; OBSUs;

MANCOM; FOs

General Public

8. Budgeting System Introducing financial reforms to sustain the reform process

Reliable and accessible data and information on DSWD Budget.

FMS Budget Division EXECOM; OBSUs;

MANCOM; FOs

n/a

9. Supply Services Management System Strengthening Strategic Administrative Support Services

Reliable and accessible data and information on supplies acquisition and issuance.

AS GSD -do-

-

10. Transportation Services Management System -do- Reliable and accessible data and information on Transport Facilities and services.

AS GSD -do-

-


-do- Reliable and accessible data and information on communication facilities and services.

AS GSD -do-

-

12. Basic Utilities Management Information System -do- Reliable and accessible data and

information on power and water consumption and services.

AS GSD

-do-

-

13. Maintenance Services Management System -do- Reliable and accessible data and information on maintenance projects.

AS GSD -do-

-

14. Legal Services Management System -do- Reliable and accessible data and information on legal cases.

LS Legal Service Staff -


36


Continuation … D. IMPACT AND LINKAGES OF INFORMATION SYSTEMS: DSWD BFAST with ICT for REFORM AREA 4: Improving Delivery Systems and Capacities thru Information and Communications Technology

IMPACT LINKAGES



1. ICT Service Management Website Improving Delivery Systems and Capacities

Accessible service support and information on ict concerns

MISS MISS EXECOM;OBSUs;

MANCOM; FOs

ICT Partners

2. Institutional Development and Capacity Building [IDCB] Monitoring System

-do- Accessible and reliable information on the department’s IDCB programs and activities for planning and decision-making

SWIDB/HRMDS SWIDB/HRMDS/ EXECOM; OBSUs;

MANCOM; FOs

SP&SWDAgencies/ NGAs/ NGOs/LGUs/POs Academe/Researchers/

General Public


-do- Accessible and reliable data and information on the department’s programs , projects and services for planning and decision-making

PDPB PDPB EXECOM; OBSUs;

MANCOM; FOs



4. Knowledge Management System -do- Accessible knowledge products on social welfare and development

SWIDB SWIDB EXECOM; OBSUs;

MANCOM; FOs



5. Monitoring and Evaluation System -do- Accessible and reliable data and information on the progress and results of social welfare and development programs, projects and services for planning and decision-making

OBSUs EXECOM; OBSUs; MANCOM; FOs

SP&SWDAgencies/ NGAs/ NGOs/LGUs/POs Academe/Researchers/

General Public

6. Performance Management System -do- Accessible and reliable data and information on the department’s performance.

PDPB PDPB EXECOM; OBSUs;

MANCOM; FOs




37


E. DATABASES REQUIRED: FOR REFORM AREA 1 - Establishing Strategic and Results-Oriented Policies in Social Protection through Information and Communications Technology.

NAME OF DATABASE GENERAL CONTENTS/DESCRIPTION STATUS INFORMATION SYSTEMS SERVED DATA ARCHIVING/ STORAGE MEDIA

1. Variety, with reference to contents and links

Data and information on various DSWD programs, projects and services as published

Existing/ Operational • DSWD Portal and Field Offices’ Website [Ongoing Enhancements]

Electronic, network accessible, replicated and archived in an

enterprise class storage area network (Iscsi and Fiber Channel)

2. 4Ps Beneficiaries Profile of 4Ps Beneficiaries Existing/ Operational • Pantawid Pamilyang Pilipino Program [4Ps] Information System

-do-

3. KCKKB Project Sites, Beneficiaries and Sub-Projects

Profile of project sites, beneficiaries and sub-projects.

Existing/ Operational • Website: Kapit-Bisig Laban sa Kahirapan – Comprehensive and Integrated Delivery of Social Services: Kapangyarihan at Kaunlaran sa Barangay [KALAHI-CIDSS:KKB];

-do-

4. ICT Service Management Policies and Tools

Data and information on ICT Service Management Policies and Tools

Existing/ Operational • Website: Management Information Systems Service [MISS].

-do-

5. Senior Citizens Profile of Senior Citizens, programs and activities

Existing/ Operational • Website: National Coordinating & Monitoring Board [NCMB]

-do-

6. Integrity Development Policies and Programs

Data and information on Integrity Development Policies and Programs

Existing/ Operational • Website: DSWD Integrity Development Committee

-do-

7. AJP Projects, Training Materials & Documentation, Member Agencies

Data and information on AJP projects, member-agencies training materials and documentation

Existing/ Operational • Website: Access to Justice for the Poor -do-

8. Social Welfare and Development Volunteers

Profile of SWD volunteers Existing/ Operational • Website: Bayanihang-Bayan Volunteer Registry

-do-

9. DSWD Positions and Qualification Requirements

Data and information of SWD positions Existing/ Operational • Webpage: Job Opportunities -do-

10. Poor Households Profile of Poor Households Ongoing development • National Household Targeting System for Poverty Reduction [NHTSPR]

-do-

11. Poor Households Profile of Poor Households Ongoing development • Website: National Household Targeting System for Poverty Reduction [NHTSPR]

-do-

12. 4Ps Household Beneficiaries Profile of 4Ps Household Beneficiaries Ongoing development • Website: Pantawid Pamilyang Pilipino Program [4Ps]

-do-

13. SWDLNet Members [Social Welfare and Development Agencies]

Profile of SWDLNet members, programs, projects and activities

Ongoing development • Website: Social Welfare and Development Learning Network [SWDLNet]

-do-

14. DSWD Projects & Sites Data and information on DSWD Projects, Project Sites, Accomplishments

Proposed for development • Social Welfare and Development [SWD] Geographic Information System [GIS]

-do-

15. DSWD Livelihood Projects Data and information on DSWD livelihood projects

Proposed for development • Website: Self Employment Assistance – Kaunlaran [SEA-K];

-do-

16. DSWD ABS Net Members Data and information on ABSNet Members, programs, projects & activities

Proposed for development • Website: Area-Based Services [ABS] Network

-do-

17. DSWD Knowledge Products Compendium of SWD Knowledge Products Proposed for development • Website: Knowledge Management System -do-


38


Continuation … E. DATABASES REQUIRED: FOR REFORM AREA 2: Harnessing Information & Communications Technology for Better, Faster & Smarter Social Protection Programs & Services


1. Minors Issued Travel Clearance Profile of Minors issued travel clearance Existing/ Operational • Travel Clearance for Minors -do-

2. Registered/Licensed/Accredited Social Welfare and Development Agencies [SWDAs]

Profile of Registered/ Licensed and Accredited SWDAs

Existing/ Operational • Registration Licensing and Accreditation of Social Welfare and Development Agencies

-do-

3. Accredited Day Care Centers [DCCs], Early Childhood Care and Development [ECCD] Centers and Service Providers

Profile of Accredited DCCs, ECCD Centers and Service Providers

Existing/ Operational • Accreditation of Day Care Centers, other ECCD Centers and Service Providers;

-do-

4. Adoptive Parents and Children Profile of Adoptive Parents Existing/ Operational • Domestic Adoption -do-

5. Organizations Issued Permit for Public Solicitation

Profile of Organizations Issued permit for Public Solicitation

Existing/ Operational • Public Solicitation -do-

6. Organizations Issued Duty-Free Entry of Foreign Donations

Profile of Organizations issued Duty-Free Entry of Foreign Donations

Existing/ Operational • Duty-Free Entry of Foreign Donations -do-

7. Volunteers and Mobilization History

Profile of Volunteers and Mobilization History

Existing/ Operational • Volunteer Information and Mobilization System

-do-

8. Early Childhood Care and Development ECCD Facilities; Service Providers and Children Served

Profile of ECCD Facilities, Service Providers and Children Served

Ongoing Development • Early Childhood Care and Development [ECCD] Monitoring System

-do-

9. Children in Need of Special Protection

Profile of Children in need of Special Protection

Ongoing Development • Children in Need of Special Protection [CNSP[ Information System

-do-

10. Residents of DSWD Centers and Residential Care Facilities

Profile of Residents of DSWD Centers and Residential Care Facilities and services provided

Proposed for Development • Case Management System for Residential Care Services

-do-

11. Community-Based Clients Profile of Community-Based Clients and services provided.

Proposed for Development • Case Management System for Community-Based Services

-do-

12. Clients of Crisis Intervention Units and the Processing Center for Displaced Persons

Profile of CIU/PCDP clients Proposed for Development • Crisis Intervention System [to include documentation of deportees]

-do-

13. Disaster Prone Areas; Natural and Man-Made Disasters;

Profile of Disaster Prone Areas and Data on Natural and Man-Made Disasters

Proposed for Development • Disaster Response Monitoring Information System

-do-

14. Social Welfare and Development Profile of Local Government Units [LGUs]

SWD Profile of LGUs Proposed for Development • Capability Building - Technical Assistance and Resource Augmentation [CB-TARA] Information System.

-do-

15. Registered, Licensed and Accredited Social Workers Handling Court-Related Cases

Profile of Social Workers Handling Court-Related Cases

Proposed for Development • Registration, Licensing and Accreditation of Social Workers Handling Court-Related Cases

-do-


39


Continuation … E. DATABASES REQUIRED: FOR REFORM AREA 3: Strengthening Resource Management and Strategic Support Services through Information and Communications Technology


1. Correspondence received and released by the Department

Details of correspondence received and released

Existing/Operational • Records Management Information System -do-

2. Correspondence, actions and transactions

Details of actions taken and status of correspondence

Existing/Operational • Document Tracking System [for enhancement & scale-up]

-do-

3. Cash Allocation and Cash Utilized [Disbursements]

Data and information on Cash Disbursements

Existing/Operational • Cashiering System: Cash Allocation and Utilization Management System [CAUMS]

-do-

4. Financial Transactions; Book of Accounts; Disbursements

Details of accounts and financial transactions

Existing/Operational • Financial Management Information System: New Government Accounting System or eNGAS [Awaiting New Version from COA]

-do-

5. Personnel Records; Personnel Transactions, Personnel Actions, Training and Scholarship

Data and information on DSWD personnel, transactions and actions including training and scholarships.

Ongoing Development • Human Resource Management Information System [On-going Customization]

-do-

6. DSWD Properties [Profile and Status]

Data and information on DSWD properties Ongoing Development • Property Management Information System [On-going Customization]

-do-

7. Procurement Transactions [Complete details from RIS to Payment]

Details of procurement transactions Ongoing Development • Procurement Services Monitoring System: Electronic Procurement Transaction Monitoring System [EPTMS] [On-going in-house development]

-do-

8. DSWD Annual Budget and Transactions

Data and information on DSWD budget and transactions

Proposed for Development • Budgeting System -do-

9. Supplies Acquired and Issued Data and information on supplies received and issued

Proposed for Development • Supply Services Management System -do-

10. DSWD Vehicles [Profile, Utilization and Status]

Data and information on DSWD vehicles and transportation services

Proposed for Development • Transportation Services Management System

-do-

11. Communications Equipment [Profile, Utilization and Status]

Data and information on communications equipment and services

Proposed for Development • Integrated Communication Services Management System

-do-

12. Power and Water [Consumptions and Costs]

Data and information on power and water consumption

Proposed for Development • Basic Utilities Management Information System

-do-

13. Maintenance Projects [Profiles and Costs]

Data and information on maintenance projects.

Proposed for Development • Maintenance Services Management System -do-

14. Legal Documents [Cases] Data and information on legal cases. Proposed for Development • Legal Services Management System -do-


40


Continuation … E. DATABASES REQUIRED: FOR REFORM AREA 4: Improving Delivery Systems and Capacities thru Information and Communications Technology

NAME OF DATABASE GENERAL

CONTENTS/DESCRIPTION STATUS INFORMATION SYSTEMS SERVED

DATA ARCHIVING/ STORAGE MEDIA

1. ICT Service Management Transactions

Data and information on ICT Service Management

Existing/ Operational • ICT Service Management System -do-

2. Institutional Development and Capacity Building [in house Training and Capability Building] Programs and Core Group of Specialists

Data and information on DSWD IDCB programs and activities and Core Group of Specialists

Existing/ Operational • Institutional Development and Capacity Building Monitoring System

-do-

3. Planning and Monitoring Reports

Details of Planning and Monitoring Reports

Ongoing Development • Planning and Monitoring Information System

-do-

4. Knowledge Products SWD Knowledge Products Proposed for Development • Knowledge Management System -do-

5. Monitoring and Evaluation Reports

Data and information on the progress of monitoring and evaluation reports

Proposed for Development • Monitoring and Evaluation System -do-

6. Performance Management Reports

Data and information on the department’s performance

Proposed for Development • Performance Management System -do-


41

PART III. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SOLUTIONS

A. NETWORK LAYOUT


42

PART III. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SOLUTIONS

DSWD ICT NETWORK CONCEPT


43

PART III. INFORMATION AND COMMUNICATIONS TECHNOLOGY [ICT] SOLUTIONS

ICT SOLUTIONS OF THE INFORMATION SYSTEMS: REFORM AREA 1- Establishing Strategic and Results-Oriented Policies in Social Protection through Information and Communications Technology.

ICT SOLUTIONS NAME OF INFORMATION SYSTEMS

EXISTING PROPOSED

Existing

1. DSWD Portal and Field Offices’ Website [Ongoing Enhancements] Web Content Management System [CMS]

Web Content Management System [CMS]

2. Pantawid Pamilyang Pilipino Program [4Ps] Information System Data Capturing System Data Capturing System Payroll System & Compliance

Monitoring System


Web CMS Web CMS

4. Website: Management Information Systems Service [MISS]. -do- -do-

5. Website: National Coordinating & Monitoring Board [NCMB] -do- -do-

6. Website: DSWD Integrity Development Committee -do- -do-

7. Website: Access to Justice for the Poor -do- -do-

8. Website: Bayanihang-Bayan Volunteer Registry -do- -do-

9. Webpage: Job Opportunities -do- -do-

Ongoing

10. National Household Targeting System for Poverty Reduction [NHTSPR] Data Capturing System Data Capturing System

11. Website: National Household Targeting System for Poverty Reduction [NHTSPR] Web CMS Web CMS

12. Website: Pantawid Pamilyang Pilipino Program [4Ps] Web CMS Web CMS

13. Website: Social Welfare and Development Learning Network [SWDLNet] Web CMS Web CMS

Proposed

14. Social Welfare and Development [SWD] Geographic Information System [GIS] - Web CMS/GIS

15. Website: Self Employment Assistance – Kaunlaran [SEA-K]; - Web CMS

16. Website: Area-Based Services [ABS] Network - Web CMS

17. Website: Knowledge Management System - Web CMS/Data Repository


44


Continuation … ICT SOLUTIONS OF THE INFORMATION SYSTEMS: REFORM AREA 2: Harnessing Information and Communications Technology for Better, Faster and Smarter Social Protection Programs and Services


EXISTING PROPOSED

Existing

1. DSWD e-Services

• Travel Clearance for Minors Customer Relations Management [CRM]

Customer Relations Management CRM

• Registration Licensing and Accreditation of Social Welfare and Development Agencies

CRM CRM

• Accreditation of Day Care Centers, other ECCD Centers and Service Providers; CRM CRM

• Domestic Adoption CRM CRM

• Public Solicitation CRM CRM

• Duty-Free Entry of Foreign Donations CRM CRM

2. Volunteer Information and Mobilization System CRM CRM

Ongoing

3. Early Childhood Care and Development [ECCD] Monitoring System CRM CRM

4. Children in Need of Special Protection [CNSP[ Information System CRM CRM

Proposed

5. Case Management System for Residential Care Services CRM CRM

6. Case Management System for Community-Based Services CRM CRM

7. Crisis Intervention System [to include documentation of deportees] CRM CRM



CRM CRM


CRM CRM


45


Continuation … ICT SOLUTIONS OF THE INFORMATION SYSTEMS: REFORM AREA 3 - Strengthening Resource Management and Strategic Support Services through Information and Communications Technology


EXISTING PROPOSED

Existing

1. Records Management Information System Enterprise Resource Planning [ERP]

Enterprise Resource Planning [ERP]

2. Document Tracking System [for enhancement & scale-up] ERP ERP

3. Cashiering System: Cash Allocation and Utilization Management System [CAUMS] ERP ERP


ERP ERP

Ongoing

5. Human Resource Management Information System [On-going Customization] Customer Relations Management [CRM]

Customer Relations Management [CRM]

6. Property Management Information System [On-going Customization] ERP ERP


ERP ERP

Proposed

8. Budgeting System - ERP

9. Supply Services Management System - ERP

10. Transportation Services Management System - ERP

11. Integrated Communication Services Management System - ERP

12. Basic Utilities Management Information System - ERP

13. Maintenance Services Management System - ERP

14. Legal Services Management System - CRM


46


Continuation … ICT SOLUTIONS OF THE INFORMATION SYSTEMS: REFORM AREA 4: Improving Delivery Systems and Capacities thru Information and Communications Technology


EXISTING PROPOSED

Existing

1. ICT Service Management Website Web CMS Web CMS

2. Institutional Development and Capacity Building Monitoring System Web CMS Web CMS/Data Capturing/ Repository

Ongoing

3. Planning and Monitoring Information System Web CMS/Data Capturing/ Repository

Web CMS/Data Capturing/ Repository

Proposed

4. Knowledge Management System - Web CMS/Data Repository

5. Monitoring and Evaluation System - Web CMS/Data Capturing/ Repository

6. Performance Management System - Web CMS/Data Capturing/ Repository


47


ICT STRATEGY FOR PUBLIC ACCESS Context The emergence of the information age is characterized by the use of sophisticated technologies which enable the rapid transfer of information and offer enhanced access to knowledge. These technologies are not only transforming economic activity but also the way we interact as individuals and as societies. With the utilization of information and communication technologies (ICTs) identified as a key driver of service delivery and community development, a skilled and innovative workforce with the flexibility to meet the demands of the service is vital to the social welfare and development sector. However, participation in the information age goes beyond having a skilled workforce or service providers. It is a basic right for all members of the community. We cannot have a skilled workforce and service providers and maintain an unskilled community. Fundamental to achieving these goals is the development of a lifelong learning culture. In developing this strategy, the Department has identified three major themes relating to social welfare and development services and the ICT skill issues: Providing an ICT skilled workforce and service providers of the department. The department and the social welfare and development sector needs to address the demand for ICT skills formation. The need for ICT competency enhancement among the department’s executives, technical staff and workers in the frontline provides the impetus for a review of the department’s institutional development and capacity building role for its internal staff on ICT skills formation. Retraining and encouraging participation of employees is included in this strategy. The opportunity will allow the development of a wider vision of the contribution to the department’s growing contribution to the social welfare and development sector’s to reach out to the community in line with the whole of government’s push to support this effort. Importantly, this strategy will proactively contribute to meeting the needs for ICT by the department’s workforce and improvement of their performance and delivery of social welfare and development services. Responding to the computer literacy/fluency needs of intermediaries, people’s organizations and the community It is estimated that most of the poor and marginalized sectors in the country lack basic computer literacy skills. Research indicates that older people, the unemployed, those with disabilities, other groups on low incomes and people with lower levels of educational attainment are most at risk of being left behind in the transformation to the world of ICT-inspired services delivery. It is widely recognized that there is a strong correlation between the digital divide and existing economic disparities in the community. Market research on the barriers and motivators associated with groups within the community attaining computer literacy skills clearly indicates that many individuals will not undertake training at a large institution. People in identified target groups are most likely to undertake training in small groups comprised of similar people and in locations that they are comfortable with.


48


Continuation … Preferred training locations include cultural meeting places and local government facilities such as community centers. The Department’s ICT public access strategy must focus on communities. A number of additional factors that impact on the development of strategies to meet computer literacy needs include: self-paced modularized training is preferred; promotion of computer literacy must focus on applications benefits; poor literacy and numeracy skills are a barrier to attaining computer literacy skills; and primary barriers to using ICT’s include: limited interest or understanding of the benefits that can be derived, time constraints, no home computer and a lack of skills. Learning opportunities need to be extended to all members of the community and increasingly, the establishment of learning communities is seen as the way to involve more people in the learning process. Learning communities refer to small groups of people who come together to learn. The traditional learning environment of instruction in a class setting is not attractive to many people. Rather, many people prefer self-paced learning that is not focused on individual achievement and that takes place in an environment in which they are comfortable. The encouragement and support of the learning group provides motivation. Along this thought, the department needs to incorporate in its training programs, ICT related components that would introduce its intermediaries and clients to the use of technology in the delivery of social welfare and development services. The provision of on-line transaction systems and other social welfare and development sector related services The Department aims to sustain the development of its on-line capacity. This will be achieved by providing leadership and support in the development of online transactions to support frontline social welfare and development services. With regard to automated transactions, the Department has established its Online Transaction Systems for Frontline Services or the DSWD eServices which supports the transition to digital transaction system that hastens service delivery and maintains quality. Providing on-line services to clients and partners is a high priority for the Department. These services not only offer convenience to clients by providing ready access to valuable information, they also enable non-government organizations to conduct streamlined business transactions with the Department. The Department aims to support non-government organizations make the transition to the on-line environment. To support this strategy, the department maintains its web presence through its website that provides information on its programs, projects and services. The development of websites as a tool to support social marketing strategies for distinct activities such as the department’s livelihood programs and conduct of training programs and activities along its institutional development and capacity building functions is part of this strategy. The establishment of kiosk and the campaign for LGUs to provide internet access to the public for them to avail of web-based services and transactions is also considered.


49


Continuation …

Integrating ICT concerns in policy, plans and programs developed by the Department The Department shall ensure that the use of ICT is integrated in all social welfare and development policies, plans and programs as strategic support to implementation and management. In formulating social welfare and development policies and internal rules and regulations, the strategic use of information and communications technology shall be emphasized particularly along policy enforcement monitoring and evaluation. In formulating social welfare and development plans, the strategic use of ICT resources must be included to respond to the requirements of ICT service management. Along this line, the department shall focus on the management of its infrastructure, the existing applications and the development of new information systems, security, ICT service delivery and service support. For its programs, the department shall emphasize the use of information systems, databases and project management systems for effective and efficient program implementation and management.


50

PART IV. RESOURCE REQUIREMENTS

A. ICT RESOURCE REQUIREMENTS

A.1 HARDWARE

NUMBER OF UNITS

PROPOSED ACQUISITION

ITEM EXISTING

YEAR 1 YEAR 2 YEAR 3 TOTAL

Computing hardware co (desktops) 94 94 94 282

Computing hardware co (notebooks) 19 19 19 57

Computing hardware co (execom desktops) 10 0 0 10

Computing hardware co (network printers) 45 0 0 45

Computing hardware fo (servers) 16 0 0 16

Computing hardware fo (desktops) 320 0 0 320

Computing hardware fo (network printers) 16 0 0 16

Datacenter hardware (rack servers – vr ready) 15 0 0 15 Datacenter hardware (iscsi storage) 2 0 0 2

Datacenter hardware (backup servers) 2 0 0 2

A.1.1 NETWORK AND TELECOMMUNICATIONS

NUMBER OF UNITS PROPOSED ACQUISITION

ITEM EXISTING

YEAR 1 YEAR 2 YEAR 3 TOTAL

Communications e1r2 2 2 2 6

Communications hardware (IPPBX) 5 0 0 5

Communications hardware (ip phones) 104 10 1 115

Communications hardware (videocon) 1 0 0 1 Network LAN backbone (MDF and 5 IDF) 1 0 0 1

Network LAN co (215 nodes Cat 6) 2 0 0 2

Network LAN fo (50 nodes) 16 0 0 16


51


A. ICT RESOURCE REQUIREMENTS DEPLOYMENT OF ICT EQUIPMENT

NUMBER OF UNITS NAME OF OFFICE ITEM

EXISTING PROPOSED

IPPBX 5

IP Phones 115

VideoCon 1

Desktops 423 298

Notebooks 65 57

Network Printers 45

Rack servers – vr ready 15

ISCSI storage 2

Backup servers 2

Network LAN backbone (MDF and 5 IDF) 1

Central Office

Network LAN (215 nodes Cat 6) 2

Servers 16 (1/FO)

Desktops 320 (20/FO)

Network printers 16 (1/FO)

16 Field Offices (FOs)

Network LAN (50 nodes) 16 (1/FO)

A.2 SOFTWARE

NUMBER OF LICENSE

PROPOSED ACQUISITION ITEM VERSION

TYPE OF LICENSE

EXISTING YEAR 1 YEAR 2 YEAR 3 TOTAL

Application software (EA) 1 1 1 3

Computing software security co (licenses) 600 600 600 1,800

Computing software security fo (licenses) 800 800 800 2,400

Datacenter software (virtualization software) 5 5 5 15

Datacenter software (mssql ent) 3 3 3 9

Datacenter software (oracle ent) 4 4 4 12

Datacenter software (mysql ent) 18 18 18 54

Datacenter software (ms server) 6 6 6 18

Datacenter software (oracle ent linux) 2 2 2 6

Datacenter software (RHEL) 44 44 44 132

Datacenter software (Zmanda) 52 52 52 156

Datacenter software (Cpanel) 3 3 3 9

A.3 ICT SERVICES

PROPOSED TYPE EXISTING

YEAR 1 YEAR 2 YEAR 3

Network internet co (5Mbps) X X X X

Network IPVPN fo (1 Mbps IPVPN) X X X X

Datacenter colloc (DR site) X X X X


52


A.4 ICT MANPOWER AND ORGANIZATIONAL STRUCTURE A.4.1

NO. OF POSITIONS4

EXISTING4a

FILLED-UP UNFILLED PLANTILLA POSITIONS1

EMPLOYMENT STATUS2

PLACE OF ASSIGNMENT3

ICT NON-ICT ICT NON-ICT

PROPOSED ICT

POSITIONS4b

Director III Permanent MISS 1

Information Technology Officer III [Division Chief]

Permanent MISS 2

Information Technology Officer II Permanent MISS 1

Information Technology Officer I Permanent MISS/4Ps PMO 2

Computer Programmer III Permanent MISS 1

Computer Programmer I Permanent MISS 1

Information Systems Analyst III Permanent 4Ps PMO 1

Information Systems Analysts I Permanent MISS 1

Computer Maintenance Technologist II Permanent MISS 1

Planning Officer III Permanent MISS 1

Administrative Assistant IV Permanent MISS 1

Administrative Assistant III Permanent MISS 2

Administrative Assistant I Permanent MISS 1

Computer Maintenance Technologist I Contractual MISS 1

Administrative Aide II Contractual MISS 1

Administrative Aide VI Casual MISS 2

Social Welfare Aide Casual MISS 1

Information Technology Officer I Contract of Service MISS 1 2

Computer Programmer III Contract of Service MISS 1

Information Systems Analyst III Contract of Service MISS 1

Computer Maintenance Technologist I Contract of Service MISS 1


53


A.4.2 EXISTING ICT ORGANIZATIONAL STRUCTURE The current ICT organizational structure in the department has the Management Information Systems Service [MISS] is headed by a Director III. It has two main divisions namely the Information Systems Development Division [ISDD] and the Systems Administration and Integration Division [SAID] and an administrative group that takes on the various administrative transactions in its operations. The MISS also provides technical supervision and support to the Regional Management Information Systems [RMIS] Unit of the DSWD Field Offices. The departments’ present organizational structure has the MISS under the Operations and Capacity Building Group.


A.4.3 PROPOSED ICT ORGANIZATIONAL STRUCTURE Under the DSWD Reform Program, the proposed organizational re-clustering indicated that the MISS will move to the Policy and Programs Group [PPG]. The shift aims to enable the MISS to maximize its role as the leader in ICT Service Management in the Department. Corollary to this the MISS has proposed to change its title to Information and Communications Technology Management Service [ICTMS] which appropriately reflects its role in ICT policy development, competency development, application management, infrastructure management, security management and service support.

Office of the Director

Information Systems

Development Division [ISDD]

Regional Management

Information Systems Unit

Systems Administration and

Integration Division [SAID]

Office of the Director

Information Systems

Development Division [ISDD]

Regional Management

Information Systems Unit

Systems Administration and

Integration Division [SAID]


54


A.4.4 PLACEMENT OF PROPOSED STRUCTURE IN THE AGENCY ORGANIZATIONAL CHART In the proposed organizational and functional structure of the department under its reform agenda, the Management Information Systems Service [MISS] will now be under the Policy and Programs Group [PPG] together with the Policy Development and Planning Bureau [PDPB], Social Technology Bureau [STB], Standards Bureau [SB]


55


A. A.5 ICT TRAINING NEEDS NO. OF TARGET PARTICIPANTS

ICT COURSE CLASSIFICATION/TITLE/DESCRIPTION YEAR 1 YEAR 2 YEAR 3

A. Systems Development

1. Object-Oriented Analysis and Design Using UML 2 2 2

2. Software Engineering and Information Security 7 7 7

3. PHP Hypertext Preprocessor Programming 2 2 2

4. Systems Analysis and Design 2 2 2

5. Graphics Design and Production-Adobe Photoshop/Fireworks/gimp 7 7 7

6. IT Resource Acquisition Seminar 6 6 6

7. IT Course Design and Development 1 1 1

8. Mobile Applications Development Using Java ME 2 2 2

9. Introduction to Java Programming 2 2 2

10. Introduction to Visual Basic .NET 2 2 2

11. ASP.NET Programming Using Visual Basic .NET 2 2 2

12. Database Design 7 7 7

13. Web Content Management System Development-Joomla 7 7 7

14. Data Mining Technique 7 7 7

15. Desktop Publishing 7 7 7

16. Video Editing 7 7 7

17. UML Training 7 7 7

18. Tibco System 7 7 7

19. Java EE Programming 2 2 2

20. Process Training 10 10 10

B. Systems Administration

21. System Administration-Linux CeNTOS, RHEL 2 2 2

22. Network Administration-HP Procurve 2 2 2

23. Network Administration-Cisco 2 2 2

24. Security Administration-Kaspersky 7 7 7

25. Firewall Administration-Astaro 2 2 2

26. Database Administration-Oracle 2 2 2

27. Database Administration-MYSQL 7 7 7

28. Database Administration-MSSQL 7 7 7

29. Database Administration-POSTGRESQL 3 3 3

30. IT Audit, Security and Governance 2 2 2

31. Structured Cabling System Design Course 6 6 6

32. Enterprise Resource Planning for Managers 3 3 3

33. ICT Service Management 4 4 4

C. ICT Administration

34. Effective Customer Service 7 7 7

35. Materials Management and Inventory Control 7 7 7

36. SO 9001 Quality Management System Documentation 7 7 7

37. IT Project Management 7 7 7

38. Program and Project Design and Development 7 7 7


56

PART V. DEVELOPMENT AND INVESTMENT PROGRAM

A. ICT PROJECTS IMPLEMENTATION SCHEDULE

NAME OF ICT PROJECTS YEAR 1 YEAR 2 YEAR 3 1. DSWD BFAST with ICT for REFORM AREA 1: Establishing Strategic & Results-Oriented Policies in Social Protection with Information and

Communications Technology

2. DSWD BFAST with ICT for REFORM AREA 2: Harnessing Information & Communications Technology for Better, Faster & Smarter Social Protection Programs & Services

3. DSWD BFAST with ICT for REFORM AREA 3: Strengthening Resource Management and Strategic Support Services through Information and Communications Technology

4. DSWD BFAST with ICT for REFORM AREA 4: Improving Delivery Systems and Capacities thru Information and Communications Technology

B. INFORMATION SYSTEMS [IS] IMPLEMENTATION SCHEDULE

NAME OF INFORMATION SYSTEMS/ SUB-SYSTEMS/MODULES YEAR 1 YEAR 2 YEAR 3

DSWD BFast with ICT for Reform Area 1: Establishing Strategic & Results-Oriented Policies in Social Protection with Information and Communications Technology


2. Pantawid Pamilyang Pilipino Program [4Ps] Information System

3. Geographical Information System [GIS]

4. Knowledge Management System 5. Website: Kapit-Bisig Laban sa Kahirapan – Comprehensive and Integrated Delivery of Social Services: Kapangyarihan at

Kaunlaran sa Barangay [KALAHI-CIDSS:KKB];



8. Website: DSWD Integrity Development Committee

9. Website: Access to Justice for the Poor

10. Website: Bayanihang-Bayan Volunteer Registry

11. Webpage: Job Opportunities

12. National Household Targeting System for Poverty Reduction [NHTSPR] 13. Website: National Household Targeting System for Poverty Reduction [NHTSPR]





18. Website: Area-Based Services [ABS] Network

19. Website: Knowledge Management System


57


Continuation [B. Information Systems [IS] Implementation Schedule]


DSWD BFAST with ICT for REFORM AREA 2: Harnessing Information & Communications Technology for Better, Faster & Smarter Social Protection Programs & Services

DSWD e-Services

1. Travel Clearance for Minors

2. Registration Licensing and Accreditation of Social Welfare and Development Agencies 3. Accreditation of Day Care Centers, other ECCD Centers and Service Providers;

4. Domestic Adoption

5. Public Solicitation Permits

6. Duty-Free Entry of Foreign Donations

7. Volunteer Information and Mobilization System

8. Early Childhood Care and Development [ECCD] Monitoring System

9. Children in Need of Special Protection [CNSP[ Information System

10. Case Management System for Residential Care Services

11. Case Management System for Community-Based Services 12. Crisis Intervention System [to include documentation of deportees]





58




DSWD BFAST with ICT for REFORM AREA 3: Strengthening Resource Management and Strategic Support Services through Information and Communications Technology

1. Records Management Information System

2. Document Tracking System [for enhancement & scale-up]

3. Cashiering System: Cash Allocation and Utilization Management System [CAUMS] 4. Financial Management Information System: New Government Accounting System or eNGAS [Awaiting New Version from

COA]

5. Human Resource Management Information System [On-going Customization] 6. Property Management Information System [On-going Customization]


8. Budgeting System

9. Supply Services Management System

10. Transportation Services Management System


12. Basic Utilities Management Information System

13. Maintenance Services Management System 14. Legal Services Management System


59




DSWD BFAST with ICT for REFORM AREA 4: Improving Delivery Systems and Capacities thru Information and Communications Technology

1. ICT Service Management Monitoring System 2. Institutional Development and Capacity Building [IDCB] Monitoring System


4. Monitoring and Evaluation System

5. Performance Management System


60


C. SUMMARY OF INVESTMENTS

FINANCIAL REQUIREMENTS [IN PESOS] BUDGET ITEM/ACCOUNT

YEAR 1 YEAR 2 YEAR 3

TOTAL

A. PROPERTY, PLANT AND EQUIPMENT

• ICT Hardware

• ICT Software (licenses)

Php 69,430,000.00

10,070,000.00

Php 6,294,400.00

10,674,200.00

Php 6,572,224.00

11,314,652.00

Sub-Total Php 79,500,000.00 Php16,968,600.00 Php17,886,876.00

B. MAINTENANCE AND OTHER OPERATING EXPENSES [MOOE]

• Obsolescence [ICT Hardware and software replacement by the end of 3rd Year ]

• Application Development

• Training and Seminar Expenses

• Telephone and Internet Expenses

• Communication Equipment Maintenance

-

17,750,000.00 2,786,000.00 10,900,000.00 10,360,000.00

-

1,250,000.00 2,786,000.00 11,554,000.00 1,272,000.00

-

1,250,000.00 2,786,000.00 12,247,240.00 1,348,320.00

Sub-Total Php41,796,000.00 Php16,862,000.00 Php17,631,560.00

C. PERSONAL SERVICES

• Salaries and Wages

• Central Office – 28 IT and Non-IT staff of MISS

• Director III (1); ITO III (2); ITO II (2); ITO I (2); ISA III (1) ; ISA II (1); ISA I (1) ; CP III (1) ; CP I (2) ; CMT II (1) ; CMT I (5); PO III (1) ; Admin. Asst. III (2); Admin. Asst. II (1); Admin. Asst. I (1) ; Admin. Aide VI (2); Admin. Aide IV (2)

• Field Offices – 32 IT staff

• ITO I (16); CMT I (16)

• Representation and Transportation Allowance [Director III (1) – Php7,000.00/mo.; ITO III (2) – Php4,000.00/mo./staff

• Other Bonuses and Allowances (60 IT staff)

11,600,304.00

180,000.00

2,406,692.00

12,760,334.40

180,000.00

2,503,361.20

14,036,367.84

180,000.00

2,609,697.32

Sub-Total Php14,186,996.00 Php15,443,695.60 Php16,826,065.16 Total A+B+C by year Php135,482,996.00 Php49,274,295.60 Php52,344,501.16

Grand Total A+B+C [3 years] Php 237,101,792.76

D. MAJOR PROJECTS WITH SIGNIFICANT ICT INVESTMENT

• Pantawid Pamiyang Pilipino Program [4Ps]

• National Household Targeting System for Poverty Reduction [NHTSPR]

• Sustaining Interventions in Poverty Alleviation and Governance [SIPAG]

227,192,000.00 47,500,000.00

[To be determined]

89,802,000.00

[To be determined] [To be determined]

89,802,000

[To be determined] [To be determined]