1. 1. Core Value Panel Interview Iron Mountain
2. 2. Core Values Core Values are the company's commandments, and is the foundation for making sure everyone is on the same page. A 2013 Deloitte core value study showed an overall 94% customer satisfaction with companies that embraced core values. As an employee, when joining a new company, aligning oneself with the companys core values means you share similar values, that is the definition of a good fit. They are not descriptions of the work we do or the strategies we employ to accomplish our mission. The core values determine our work, how we interact with each other, and which strategies we employ to fulfill our mission. The core values are the basic elements of how a company defines their work. They are the guiding principles that dictate behavior and action. Core values can help employees to know what is right from wrong; they can help companies to determine if they are on the right path and fulfilling their business goals; and they create an unwavering and unchanging guide for success.
3. 3. Total Customer Satisfaction Customers dont buy what you do, they buy why you do it. ~ What does this mean? A customer can receive a service from any company. The difference in total customer satisfaction lies in how that service is provided and the steps taken to ensure customer loyalty and retention.
4. 4. Total Customer Satisfaction What is my role? ~ Utilizing evaluations, continuous training and improvement will keep personnel at peak performance in providing a proficient and professional service for all clients. Making myself a sounding board for the drivers as they are a part of the customer experience, ensures timely departures and on time arrivals at the clients location. Superseding the customer expectations every day ensure retention and loyalty.
5. 5. Accountability This is the acknowledgment and assumption of responsibility for actions, products, decisions, and policies within the scope of the role or employment position and encompassing the obligation to report, explain and be answerable for resulting consequences. ~ There are 8 recognized types of accountability: *Public *Managerial *Ethical *Judicial *Administrative *Professional *Political * Constituency Relation
6. 6. Accountability What is my role? ~ Every employee is responsible for their actions, commitments and results in meeting customer demands. By performing tasks correctly the first time I look to avoid costly errors that would be detrimental to the company. Preparing employees, maintaining equipment and having a diligence for success are key contributors that will allow myself to achieve this.
7. 7. Teamwork The ability to work efficiently and effectively as a team or the cooperative work done by a team. A cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause. We all know the clich: ~ Together ~ Everyone ~ Achieves ~ More Simply put, together we succeed as a team therefore together we fail as a team
8. 8. Teamwork What is my role? ~ I have learned that my own availability to my team and willingness as part of management to do what is needed to meet customer needs is essential. Working as one entity is crucial for success. A teamwork approach with myself, dispatch, and drivers is the ambition for customer satisfaction. Being prepared for any circumstance keeps company readiness in the event any part of the team has an emergency or becomes unavailable.
9. 9. Conclusion Teamwork, Accountability, and Customer Satisfaction for the customer is what keeps a company thriving. As a team if we do not provide excellent service to the customer, they will find a vendor that will. My ambition is to ensure that all personnel are adequately trained and have continuous improvement to company standards. Promoting accountability in myself and my team will achieve excellent client satisfaction and supersede expectations no matter the situation. ~We don't get success, we give up the things keeping us from getting success~
10. 10. Conclusion Teamwork, Accountability, and Customer Satisfaction for the customer is what keeps a company thriving. As a team if we do not provide excellent service to the customer, they will find a vendor that will. My ambition is to ensure that all personnel are adequately trained and have continuous improvement to company standards. Promoting accountability in myself and my team will achieve excellent client satisfaction and supersede expectations no matter the situation. ~We don't get success, we give up the things keeping us from getting success~