ir - perustakaan universitas airlangga 75 daftar …repository.unair.ac.id/86973/3/b 271-19 fua r...
TRANSCRIPT
75
DAFTAR PUSTAKA
Albert, I. (2014), “Assessment of professional’s perception on materials management
practices on construction sites in selected states in nigeria”, Doctoral
dissertation.
Anand, G., Chhajed, D., & Delfin, L. (2012). Job autonomy, trust in leadership, and
continuous improvement: An empirical study in health care. Operations
management research, 5(3-4), 70-80.
Anisimova, O. (2014). Quality Management in Purchasing.
Arribas Díaz, J. A., & Martínez-Mediano, C. (2018). The impact of ISO quality
management systems on primary and secondary schools in Spain. Quality
Assurance in Education, 26(1), 2-24.
Asif, M. (2015). A critical review of service excellence models: towards developing
an integrated framework. Quality & Quantity, 49(2), 763-783.
Asif, M., Gouthier, M.H.J., (2015), Developing a Self-Diagnostic Framework for
Assessing Service Excellence’ in the International Journal of Services and
Operations Management, Vol. 20, No. 4, pp. 441-460.
Ayegba, C. (2013), “An assessment of material management on building construction
sites”, Civil and Environmental Research, pp. 2224-5790, available at:
www.iiste.org-ISSN
Bagaimana Cara Melakukan Manajemen Kualitas yang Sukses?.(2018). Retrieved
from http://shiftindonesia.com/lean-six-sigma-continuous-improvement-
total-quality -management/
Baldva, S. (1997), “Thesis, material management in construction industry”, CEPT.
IR - PERUSTAKAAN UNIVERSITAS AIRLANGGA
SKRIPSI RANCANGAN PERBAIKAN QUALITY CHAQIQOTU FAROCHIL FUADAH
76
Basuki, M., Kusuma, P. A. I., & Soares, Z. (2017). Penilaian Resiko Operasional
Pelayanan Bongkar Muat Kapal di Pelabuhan DILI, TIMOR-LESTE. Jurnal
Teknoin, 22(8).
Bernard, J. T., Bolduc, D., & Yameogo, N. D. (2011). A pseudo-panel data model of
household electricity demand. Resource and Energy Economics, 33(1), 315-
325.
Betlloch-Mas, I., Ramón-Sapena, R., Abellán-García, C., & Pascual-Ramírez, J. C.
(2019). Implementation and Operation of an Integrated Quality Management
System in Accordance With ISO 9001: 2015 in a Dermatology
Department. Actas Dermo-Sifiliográficas (English Edition).
Cârstea, G., PÃUN, O., & PÃUN, S. (2014). Quality management in procurement and
management of material resources. In Proceeding of the 7th International
Management Conference;-New Management for the New Economy (pp. 397-
407).
Chan, D. W., & Kumaraswamy, M. M. (1996). An evaluation of construction time
performance in the building industry. Building and Environment, 31(6), 569-
578.
Chiarini, A. (2017). Risk-based thinking according to ISO 9001: 2015 standard and
the risk sources European manufacturing SMEs intend to manage. The TQM
Journal, 29(2), 310-323.
Crosby, P. B. Qualify is free. New York: New American Library, 1979
Dale, B. G., Boarden, R. J. and Lascelles, D. M. (1994).Total quality management: An
overview in Dale, B.G.(Ed) Managing Quality. (2nd edn.). London: Prentice-
Hall pp. 1-40.
Dalkey, N., & Helmer, O. (1963). An experimental application of the Delphi method
to the use of experts. Management science, 9(3), 458-467.
IR - PERUSTAKAAN UNIVERSITAS AIRLANGGA
SKRIPSI RANCANGAN PERBAIKAN QUALITY CHAQIQOTU FAROCHIL FUADAH
77
Davenport, T. H. (1993). Process innovation: reengineering work through
information technology. Harvard Business Press.
Dean Jr, J. W., & Bowen, D. E. (1994). Management theory and total quality:
improving research and practice through theory development. Academy of
management review, 19(3), 392-418.
Deming, W. E. (1982). Quality, productivity, and competetive position. MIT Center
for Advanced Engineering, Cambridge.
Eduardo, L. (2002), “Material waste in building industry: main causes and
prevention”, Journal of Construction Engineering and Management, Vol. 12
No. 4.
Edvardsson, B. (2005), “Service quality: beyond cognitive assessment”, Journal of
Managing Service Quality, Vol. 15 No. 2, pp. 127-31.
Elman, C., Gerring, J., & Mahoney, J. (2016). Case study research: Putting the quant
into the qual.
Flynn, B. B., Schroeder, R. G., & Sakakibara, S. (1994). A framework for quality
management research and an associated measurement instrument. Journal of
Operations management, 11(4), 339-366.
Fonseca, L. M. (2015). From Quality Gurus and TQM to ISO 9001: 2015: a review of
several quality paths. International Journal for Quality Research
(IJQR), 9(1), 167-180.
Fonseca, L. M., & Domingues, J. P. (2018). Empirical research of the ISO 9001: 2015
transition process in Portugal: Motivations, benefits, and success
factors. Quality Innovation Prosperity, 22(2), 16-46.
Fonseca, L. M., & Domingues, J. P. (2018). The best of both worlds? Use of Kaizen
and other continuous improvement methodologies within Portuguese ISO
9001 certified organizations. The TQM Journal.
IR - PERUSTAKAAN UNIVERSITAS AIRLANGGA
SKRIPSI RANCANGAN PERBAIKAN QUALITY CHAQIQOTU FAROCHIL FUADAH
78
Fonseca, L., & Domingues, J. P. (2017). ISO 9001: 2015 edition-management, quality
and value. International Journal of Quality Research, 1(11), 149-158.
Foster, S.T. 2013. Managing Quality: Integrating The Supply Chain 5th Edition.
Boston: Pearson.
Fraser, J., Fraser, N., & McDonald, F. (2000). The strategic challenge of electronic
commerce. Supply Chain Management: An International Journal, 5(1), 7-14.
Freeman‐Bell, G., & Grover, R. (1994). The use of quality management in local
authorities. Local Government Studies, 20(4), 554-569.
G Hendra, Poerwanto. (2012). Manajemen Kualitas. Jakarta: PT Gramedia Pustaka
Utama.
Gandhi, S., Sachdeva, A., & Gupta, A. (2018). Distributor service quality in Indian
SMEs: A bi-directional customer perspective. Uncertain Supply Chain
Management, 6(4), 335-356.
George, A., & Kumar, G. G. (2014). Impact of service quality dimensions in internet
banking on customer satisfaction. Decision, 41(1), 73-85.
Ghobadian, A., Speller, S., & Jones, M. (1994). Service quality: concepts and
models. International journal of quality & reliability management, 11(9), 43-
66.
Giannakis, M. (2011). Management of service supply chains with a service-oriented
reference model: the case of management consulting. Supply Chain
Management: An International Journal, 16(5), 346-361.
Goetsch, D. L., & Davis, S. (1994). Introduction to total quality: Quality,
productivity, competitiveness.
IR - PERUSTAKAAN UNIVERSITAS AIRLANGGA
SKRIPSI RANCANGAN PERBAIKAN QUALITY CHAQIQOTU FAROCHIL FUADAH
79
Gouthier, M., Giese, A., & Bartl, C. (2012). Service excellence models: a critical
discussion and comparison. Managing Service Quality: An International
Journal, 22(5), 447-464.
Greatorex, J., & Dexter, T. (2000). An accessible analytical approach for investigating
what happens between the rounds of a Delphi study. Journal of advanced
nursing, 32(4), 1016-1024.
Grisham, T. (2009). The Delphi technique: a method for testing complex and
multifaceted topics. International Journal of Managing Projects in
Business, 2(1), 112-130.
Gulghane, A.A. and Khandve, P.V. (2015), “Management for construction materials
and control of construction waste in construction industry: a review”,
International Journal of Engineering Research and Applications, Vol. 5 No.
4, p. 59-64.
Hadidi, L., Assaf, S., Aluwfi, K., & Akrawi, H. (2017). The effect of ISO 9001
implementation on the customer satisfaction of the engineering design
services. International Journal of Building Pathology and Adaptation, 35(2),
176-190.
Haksever, C., Render, B., Russell, R.S. and Murdick, R.G. (2000), Service
Management and Operations, 2nd ed., Prentice-Hall International, London.
Hikam, Herdi Alif (2019). https://m.detik.com/finance/berita-ekonomi-bisnis/d-
4375226/mengintip-peluang-bisnis-perkapalan-di-2019 (diakses tanggal 3
Mei 2019)
Hsu, C. C., & Sandford, B. A. (2007). Minimizing non-response in the Delphi
process: How to respond to non-response. Practical Assessment, Research &
Evaluation, 12(17), 62-78.
https://www.mindtools.com/pages/article/newPPM_89.htm
IR - PERUSTAKAAN UNIVERSITAS AIRLANGGA
SKRIPSI RANCANGAN PERBAIKAN QUALITY CHAQIQOTU FAROCHIL FUADAH
80
Hunt, L. (2014). ISO 9001: 2015-Understanding the Key Changes.[pdf] Lorri Hunt &
Associates Inc. 2014. Available at:[Accessed 18 August 2016].
Imai, E., Horio, M., Nitta, K., Yamagata, K., Iseki, K., Tsukamoto, Y., ... & Matsuo,
S. (2007). Modification of the modification of diet in renal disease (MDRD)
study equation for Japan. American Journal of Kidney Diseases, 50(6), 927-
937.
Investopedia. 2015. What is „Quality Management‟. www.investopedia.com. Diakses
pada 17 November 2017.
ISO 9001 Quality Management. (2018). Retrived from https://www.iso.org/iso-9001-
quality-management.html
Izionworu, V. O., & Ukeame, M. O. (2017). Effective service delivery through quality
management system (QMS) in oil and gas servicing companies, a case study
of selected firms, Port Harcourt. Chemistry International, 3(2), 106-113.
Jacobs, J. M. (1997). Essential assessment criteria for physical education teacher
education programs: A Delphi study.
Johnston, R. (2005). Service operations management: from the roots up. International
Journal of Operations & Production Management, 25(12), 1298-1308.
Juran, J. M. The quality trilogy. Quality progress, 1986, 9(8), 19-24
Jusna 2016. “Peranan Transportasi Laut dalam Menunjang Arus Barang dan Orang di
Kecamatan Maligano Kabupaten Muna”. Skripsi Fakultas Ekonomi dan
Bisnis Universitas Haluoleo Kendari.
Jusna, J., & Nempung, T. (2016). Peranan Transportasi Laut dalam Menunjang Arus
Barang dan Orang di Kecamatan MALIGANO Kabupaten muna. JURNAL
EKONOMI UHO, 1(1).
IR - PERUSTAKAAN UNIVERSITAS AIRLANGGA
SKRIPSI RANCANGAN PERBAIKAN QUALITY CHAQIQOTU FAROCHIL FUADAH
81
Kamińska, B. (2015). Kaizen as a method of management improvement in small
production companies. Przedsiebiorczosc i Zarzadzanie, 16(2), 157-170.
Kasim, N.B. (2008), “Improving materials management on construction projects”,
Doctoral dissertation, © Narimah Binti Kasim.
Kibe, E. N., & Wanjau, K. (2014). The effect of quality management systems on the
performance of food processing firms in Kenya. IOSR Journal of Business
and Management, 16(5), 61-72.
Kotler, P., Bowen, J. T., & Makens, J. C. (2009). Marketing for hospitality and
tourism. Prentice Hall.
Koval, O., Nabareseh, S., Chromjaková, F., & Marciniak, R. (2018). Can continuous
improvement lead to satisfied customers? Evidence from the services
industry. The TQM Journal, 30(6), 679-700.
Kriyantono, R. (2006). Teknik Praktis Riset Komunikasi: disertai contoh praktis riset
media, public relation, advertising, komunikasi organisasi, komunikasi
pemasaran. Jakarta: Kencana.
Lewis, R. C., & Bernard, H. Booms. 1983. The Marketing Aspects of Service
Quality." In Emerging Perspectives on Services Marketing. Eds. L. Berry, L.
Shostack, and G. Upah. Chicago: American Marketing Association, 99-107.
Liu, C. T., Guo, Y. M., & Lee, C. H. (2011). The effects of relationship quality and
switching barriers on customer loyalty. International Journal of Information
Management, 31(1), 71-79.
Ma’ruf, B. (2014). Standarisasi Tipe dan Ukuran Kapal untuk Daya Saing
Berkesimbungan bagi Industri Kapal Nasional. Prosiding Pertemuan dan
Presentasi Standarisasi Tahun, 348-363.
Ma’ruf, B. U. A. N. A. (2014). Strategi Pengembangan Industri Kapal Nasional
Berbasis Teknologi Produksi dan Pasar Domestik. Orasi Pengukuhan
IR - PERUSTAKAAN UNIVERSITAS AIRLANGGA
SKRIPSI RANCANGAN PERBAIKAN QUALITY CHAQIQOTU FAROCHIL FUADAH
82
Profesor Riset Bidang Teknik Maritim, Badan Pengkajian Dan Penerapan
Teknologi Jakarta, 17.
Magd, H. A. (2008). ISO 9001: 2000 in the Egyptian manufacturing sector:
perceptions and perspectives. International Journal of Quality & Reliability
Management, 25(2), 173-200.
Milner, C. D., & Savage, B. M. (2016). Modeling continuous improvement evolution
in the service sector: A comparative case study. International Journal of
Quality and Service Sciences, 8(3), 438-460.
Nabavi, V., Azizi, M., & Faezipour, M. (2014). Implementation of quality
management system based on ISO9001: 2008 and its effects on customer
satisfaction case study: Kitchen worktops factory. International Journal of
Quality & Reliability Management, 31(8), 921-937
No, I. P. (5). Tahun 2005 Tentang Pemberdayaan Industri Pelayaran Nasional.
Nomor, U. U. R. I. (17). tahun 2008 tentang Pelayaran. Jakarta: UU RI.
Parkash, S., & Kaushik, V. K. (2011). Supplier Performance Monitoring And
Improvement (SPMI) Through SIPOC Analysis And PDCA To The ISO
9001 QMS IN SPORTS GOODS MANUFACTURING INDUSTRY.
LogForum, 7(4).
Patterson, J. G. (2010). ISO 9000: Standar Kualitas Seluruh Dunia. Jakarta: Indeks,
penerj. Marianto Samosir.
Plan-Do-Check-Act(PDCA) Continually Improving, in a Methodical Way.(2018).
Retrieved https://www.mindtools,com/pages/article/newPPM_89.html
Riyadi, M. (2018). Kajian Efesiensi Proses Produksi Kapal dengan Pendekatan
Konsep Manufacturing Cycle Effectiveness (MCE) Studi Kasus PT.
PAL. WAVE: Jurnal Ilmiah Teknologi Maritim, 9(2), 57-64.
IR - PERUSTAKAAN UNIVERSITAS AIRLANGGA
SKRIPSI RANCANGAN PERBAIKAN QUALITY CHAQIQOTU FAROCHIL FUADAH
83
Rusjan, B. and Alice, M. (2010), “Capitalizing on ISO9001 benefits for strategic
results”, IJQRM, Vol. 7 No. 4, pp. 756-778.
Rybski, C., Jochem, R., & Homma, L. (2017). Empirical study on status of
preparation for ISO 9001: 2015. Total Quality Management & Business
Excellence, 28(9-10), 1076-1089.
Saka, A. B., Olaore, F. O., & Olawumi, T. O. (2019). Post-contract material
management and waste minimization: An analysis of the roles of quantity
surveyors. Journal of Engineering, Design and Technology.
Sanchez, L., & Blanco, B. (2014). Three decades of continuous improvement. Total
Quality Management & Business Excellence, 25(9-10), 986-1001.
Sedevich-Fons, L. (2014). Financial indicators in healthcare quality management
systems. The TQM Journal, 26(4), 312-328.
Silvestro, R., & Lustrato, P. (2015). Exploring the “mid office” concept as an enabler
of mass customization in services. International Journal of Operations &
Production Management, 35(6), 866-894.
Sitnikov, C. S., & Bocean, C. G. (2015). The role of risk management in ISO 9001:
2015. In Proceedings of the 9th international management conference (pp.
1009-16).
Skulmoski, G. J., Hartman, F. T., & Krahn, J. (2007). The Delphi method for graduate
research. Journal of Information Technology Education: Research, 6, 1-21.
Suárez-Barraza Manuel, F., & Tony, L. (2011). Kaizen within Kaizen Teams:
Continuous and Process Improvements in a Spanish municipality. The Asian
Journal on Quality, 9(1), 1-21.
Sugiyono, M. P. P. (2007). Pendekatan Kuantitatif. Kualitatif, dan R&D, Bandung:
Alfabeta.
IR - PERUSTAKAAN UNIVERSITAS AIRLANGGA
SKRIPSI RANCANGAN PERBAIKAN QUALITY CHAQIQOTU FAROCHIL FUADAH
84
Suharto, S., & Sulistiyono, S. (2015). The Relationship of Service Quality on
Consumer Satisfaction in Shipyard Industry. Modern Applied Science, 9(11),
247.
Suwarman, Ujang. (2011). Perilaku Konsumen Teori dan Penerapannya dalam
Pemasaran. Jakarta: Ghalia Indonesia
System2win.com (diakses tanggal 4 Mei 2019)
Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic
management. Strategic management journal, 18(7), 509-533.
Tricker, R. (2016). ISO 9001: 2015 in Brief. Routledge.
Van Iwaarden, J., Van der Wiele, T., Williams, R., & Dale, B. (2006). A management
control perspective of quality management: An example in the automotive
sector. International Journal of Quality & Reliability Management, 23(1),
102-112.
Wibowo, A., & Mohamed, S. (2010). Risk criticality and allocation in privatised
water supply projects in Indonesia. International Journal of Project
Management, 28(5), 504-513.
Yin, R. K. (2009). Case study research: Design and methods (applied social research
methods). London and Singapore: Sage.
Yong, J., & Wilkinson, A. (2002). The long and winding road: the evolution of
quality management. Total Quality Management, 13(1), 101-121.
IR - PERUSTAKAAN UNIVERSITAS AIRLANGGA
SKRIPSI RANCANGAN PERBAIKAN QUALITY CHAQIQOTU FAROCHIL FUADAH