ip pbx · voicemail to email mypbx supports voicemail to email function, ... messages, screen-based...
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IP PBX Phone
System
Solution for
Small and
Mid-Sized Business
Overview
The needs of IP PBX phone system in today’s small and mid-sized business is becoming more
and more popular. IP PBX phone system is that phones communicate to the phone system
over IP or Internet Protocols, which is more functional than the traditional PABX phone system.
MyPBX possess a lot of powerful features, for example, attend transfer conference, call re-
strictions, Interactive Voice Response system, Remote Office Solution, Transfer Calls to Mobile
Phones and more, which allow users to save costs and operate their business more efficiently.
MyPBX can easily integrate with a variety of SIP Phones, allowing users to choose their favor-
ite phone models, that matches their image. Let MyPBX help you to operate your business
more smoothly, with powerful IP PBX Phone System service.
Attend Transfer Conference
MyPBX supports voice conferencing between
headquarter and subsidiaries for 10 partici-
pants, and able to record the meeting for fu-
ture records.
Call Restrictions
Companies could restrict which user has the
rights to make long distance or international
calls, to avoid companies paying unnecessary
expensive costs.
Voicemail to Email
MyPBX supports voicemail to email function,
able to record and manage messages for all
users. If users are not in office, the voicemail is
able to transfer to users’ email address, users
could listen to the voicemail conveniently and
manage the voicemail effectively.
Call Detail Records (CDR)
MyPBX enables tracking of all call
details, from who made the call,
whom is called to, call time, call
length, whether the call is from in-
bound or outbound etc., all could
be view clearly and recorded effec-
tively.
Interactive Voice Response (IVR)
Interactive Voice Response system allows
businesses to reduce costs, improve customer
services and handle high volumes of calls.
Callers are given a few choice for them to
select by pressing different digits on the tele-
phone, and certain actions or response will
happen. Companies can use MyPBX’s Interac-
tive Voice Response system to define the
company into different departments, branches,
languages and more.
Redundancy Solution
Two MyPBX could be optimized for use as a
failover system which could provide rapid failo-
ver in the event of system failure. Once the
active server failure is detected, all the teleph-
ony would be switched to the standby server
automatically. Thus the downtime was kept to
an absolute minimum to ensure the normal
operation of all the functions for users.
Features
Speed Dial
Speed Dial can set up to quickly dial external
numbers. No need to worry about entering the
wrong long telephone numbers any more.
Transfer Calls To Your Phone
Users could also transfer a call easily from the
office to their phones in three ways. First, blind
transfer, call directly transferred without talking.
Second, pre-attended transfer, make sure us-
ers’ phone is available before transferring.
Third, attended transfer, user and client will talk
before the call is transferred.
eFon – Operator Panel
eFon Operator Panel is a professional client for
operators. Operators can pick up incoming
calls, put them on/off hold, initiate attended
transfers, make inside or outside line calls, etc.
Music On Hold
Users could choose which music, MP3 or WAV
files they want to play when the call is on hold,
companies could choose music that matches
their image.
DINS
DINS distinguishes calls from different trunks
and displays the name on the phone.
Direct Inward System Access
(DISA)
Users outside the office could access internal
MyPBX features on certain CO lines by entering
password, and make calls using the organiza-
tion's phone number. Clients would only re-
ceive calls from office numbers, instead of us-
ers’ personal phones.
Make Call from Outlook Contacts
With MyPBX Phone System you can initiate
phone calls directly from Microsoft Outlook. Just
click on a contact to automatically dial the num-
ber.
Gateway for Lync/OCS
Server
Microsoft Lync Server is an enterprise real-time
communications server, providing the infrastruc-
ture for enterprise instant messaging, presence,
file transfer, peer-to-peer and multiparty voice
and video calling, and structured conferences
(audio, video and web). After integrated with
Lync Server/OCS, MyPBX are able to conduct
mutual internal communication with the server.
Lync Server's users will have access to the
routes of MyPBX, which makes MyPBX work as
a sip gateway.
SIP Transfer Calls to Mobile
Phones
MyPBX is able to dial out from your mobile, this
allows users to communicate with their clients
anywhere and anytime.
Follow Me
Follow me is call forwarding from the MyPBX
destination extension, which is extremely easy
to setup and manage. With “Follow Me”, you
can choose which phone numbers your exten-
sions will be transferred, it can be transferred to
voice mail, home no., mobile no. or colleague’s
extension no.
Make/Receive call via Skype
After configure Skype Trunk in MyPBX, it’s pos-
sible to allow every employee to make low-cost
SkypeOut calls and receive call from Skype Us-
ers.
Combine MyPBX with Exist
PABX
If you already existed a traditional PBX
in your office, you can add more PSTN
lines / extensions or use VOIP solution
in the existing solution with the help of
MyPBX.
Remote Working Solution
Easy to enable mobile and VoIP home-working.
IP solutions present you with flexibility whilst
maintaining control of employees and costs.
Increase productivity with effective solutions.
Remote Office Solution
MyPBX provide seamless communications be-
tween sites. Enjoy the benefits of extension to
extension calls via your data network, extend-
ing your available resources across your multi-
ple locations, a huge amount of IDD cost could
be saved.
Network Diagram
Add-on Modules
Billing System
Billing System caters for the growing need of
billing solutions that can efficiently monitor the
calls and maintain record of each call received/
transferred by IP-PBX. Billing System can
charge and recharge extensions and conduct
analysis on the basis of statistics. Both prepaid
and postpaid are supported. Flexible rate set-
tings and detailed records make it extremely
easy for enterprise to monitor charges, spot
misuse, and enhance efficiency. With Billing
System, call accounting are just clicks away.
Call Recording
Call Recording enables all your inbound and
outbound phone calls to be recorded. The sys-
tem would detect all call conversations and rec-
ord them automatically. The call recordings
would be saved in the folder you specify and
stored in a USB device.
MyPBX Client
MyPBX Client an application coordinated with
MyPBX that connects your PC and IP phones.
With MyPBX Client, you can perform various
operations including check extension status,
manage contacts, voicemails, and CDR of ex-
tension, realize click-to-call and call popup,
send instant messages between extensions,
initiate a conference call, create a call task, etc.
Hotel Module
MyPBX Hotel Module is designed for inns and
hotels, integrates rich IP-PBX features with
professional hospitality features. The features
include Room Status, Booking, Check In,
Check Out, Wakeup Call, Do Not Disturb, Mini
Bar, and Billing Report.
Call Manager
Intimate Call Manager provides a comprehen-
sive call center functions, which integrates
MyPBX capabilities through the Web Applica-
tion platforms such as Firefox or Google
Chrome allows customer service into the line
on a computer screen view
messages, screen-based call
management provides a user
-friendly interactive interface.
Calls Management
Telemarketing or conducting follow-up calls in
sales or support is easy. Target lists of pro-
spects or clients calls are schedules as a tele-
sales or support representatives become availa-
ble.
Manage Inbound And Outbound
Calls
Execute inbound and outbound calls inside Inti-
mate CRM and view the key details of the call,
such as name of the contact, emails address
and telephone number, instantly.
Connect Multiple Call Centers
Operate multiple call centers in your company
as separate entities by creating Intimate PBX
API connector.
Integrates MyPBX IP PBX Phone
System
Integrations enables management routing of
inbound calls, auto-dialing for outbound calls.
Manage Call Log Reports
Create call log reports based on the current
days's, week's, month's inbound and outbound
calls in Intimate CRM.
Incoming Lines Playing Screen
Have notifications telling users the incoming
lines information.
Incoming Calls System
Users can set the incoming calls system, bal-
anced distribution of calls, the system can
track the seats or agents status in real-time,
and produce an effective agent queues, use of
permutation algorithm, to connect calls to the
most appropriate agent.
Greeting Tips
When received calls, the system will appear the
company name users should greet in, in the
pop-up notification window.
Client Records Play Call
Supports quick relate of the unknown phone
number to an account once received a call. Can
save numbers to client records.
Play Call Screen
The system will have a notification pop-up win-
dow which shows the caller information once
the phone
rang.
Call Manager Features
Calls Statistics
See all inbound and outbound call reports and
statistics. Better understanding which staff
made the most and least calls.
Telephone Records
Check users call log and all your call history
through web-based system anytime. Listen to
the voice record playback by a simple click.
The system also records the call in clients’ in-
formation, to which extension, the call in time,
date and call length.
Voice Call Back
Call an extension outside Hong Kong, for that
extension to call back, and use that number to
call clients in the same geographical area, out-
side Hong Kong. Reduce expensive call ex-
penses.
Push-button Dialing
Call your client by simply click of a button. Inti-
mate Call Manager offers a centralized com-
puter platform, agents can review caller infor-
mation from screen and customize service de-
livery.
Recording Management
Record phone calls and voice mail, listen to
records easily with one click of button, and
manage recordings effectively.
Information Sharing
When calls came in, looking for specific team
members, but they are on meeting, day off,
etc., users could mark down in the pop-up win-
dow, letting all users to share this information.
Intelligent Routing
Identify callers and direct them to an appropri-
ate agent.
Screen Pops Groups
When calls handled by specific staff came in,
notification screen will pop-up only to those
staff, showing information of the client.
Call Monitoring
Monitor staffs’ phone calls performances, bet-
ter evaluate staffs’ performances.
Queue Board
Show per queue groups' real-time information,
includes calls in queue, answered calls, aban-
doned calls, average hold time and talk time
etc. for analyze.
SIP-T38G SIP-T41P SIP-T46P
SIP-T20P SIP-T26P
Others
Door Phone
VoIP Conference Phone Video Phone Soft Phones
IP DECT Phone Headsets
IP Expansion Module
IP Phones SoundPoint IP 670 SoundPoint IP 650 SoundPoint IP 450
SoundPoint IP 335 SoundPoint IP 335c IP Expansion Module