ip telephony system rfp: who delivers the goods? · sip & security • sip requires ses option...

IP Telephony System RFP:Who Delivers the Goods?

Allan SulkinPresident, TEQConsult Group

[email protected]

HQ IPTS1200 stations

RO IPTS250 Stations

SB1 SRG100 Stations

SB3 SRG10 stations

SB2 SRG50 Stations

WAN

Voicecon IPTS Network

HQ: HeadquartersRO: Regional OfficeSB: Satellite BranchIPTS: IP Telephony SystemSRG: Survivable Remote Gateway

HQ IPTS1200 stations

6 Local T1 circuits7 Long Distance T1 circuits

5 PFTS circuits25 Emergency Analog GS/LS Circuits

HQ Port Requirements

RO IPTS250 stations

2 Local T1 circuits2 Long Distance T1 circuits

2 PFTS circuits10 Emergency Analog GS/LS Circuits

RO Port Requirements

SB1 SRG100 stations

1 Local T1 circuit2 PFTS circuits

5 Emergency Analog Circuits

SB1 Port Requirements

SB2 SRG50 stations

10 Analog LS/GS circuits2 PFTS circuits


SB3 SRG10 stations

5 Analog LS/GS circuits1 PFTS circuit


General System Requirements

• Single system image: features, dialing, applications, management & administration

• Converged or client/server design; centralized or fully distributed call control

• High degree of redundant elements• Local survivability at small remote locations (full

featured at SB1/SB2) in case of central control or WAN failure

• Four desktop telephone instrument models (Economy; Administrative; Professional; Executive), IP softphone, & IP softconsole

• Integrated messaging

Ten System Bidders

• Avaya• Siemens• Mitel Networks• Ericsson• ShoreTel

• Cisco Systems• Nortel Networks• NEC Unified• Alcatel-Lucent• 3Com

Evaluation Criteria• System performance

– Architecture– Voice terminals– Software features– Systems Management– Messaging

• Pricing• RFP submission guidelines

Presentation Agenda• Pre-break evaluations/reviews

– Avaya– Siemens– Mitel Networks– Ericsson– ShoreTel

• Post-break evaluations/reviews– Cisco Systems– Nortel Networks– NEC Unified– Alcatel-Lucent– 3Com

• Q&A

Avaya System Proposal

Avaya System Proposal

• S8720 converged system design with centralized call control and survivable media gateways

• Single System Image: Fully complies• E-911: Optional RedSky Technologies E-911

solution (network discovery components identify IP phones down to their port and switch on the network; dynamic tracking

Avaya Redundancy• Common Control

– Duplicated: control servers; memory (main, customer database); UPS; Ethernet uplinks

– Load Sharing: service circuits• RO local survivability depends on S8500 ESS• SB 1 & 2 local survivability

– Full featured– Connection preserving, except for non-stable calls

• SB 3: basic feature survivability• Messaging system access via PSTN• Network failure resiliency: S8500 ESS (3-18 minute

delay)

SIP & Security

• SIP requires SES option (peripheral server): supports large subset of ACM features; SIP phones & trunking; SIP-type applications

• Security: – Authentication– DoS: Linux– Packet sniffing: integrated call media and call

control encryption)– Separate network physical interfaces for

administration and call control– No direct login to root level accounts

Avaya Telephones

Economy: 4601 Administrative: 9650

Avaya Telephones

Professional: 9630 Executive: 9640

Avaya IP SoftphoneWeb Page - Click to Dial

Avaya Softconsole

Avaya Generic Features & Mobility Options

• Call Processing Features: Fully complies

• Mobility options– Extension to Cellular– IP Softphone– WLAN Gateway/Wireless Telephones– Mobile Convergence– IP Softphone for Pocket PC

Avaya Systems Management and Messaging

• Systems Management: Avaya Integrated Management fully complies

• Messaging: Avaya Modular Messaging fully complies

Avaya Proposed System Pricing

0200400600800

10001200140016001800

List Discount

InstallationMessagingSystems MgtVoice TerminalsIP Port License FeesOpt SoftwareGeneric SoftwareCommon Equpt

$1,703,483 $1,073,194

Avaya Proposed Telephone Pricing

0

100

200

300

400

500

600

700

List Discount

EconomyAdministrativeProfessionalExecutiveSoftphone

PSTN

VoiceCon Network Design

CentralizedUnified Messaging

MediaServer

HiPath 8000 Node One

HiPath 8000 AssistantCentralized Management

LAN/WAN

RG8716 Gateway6 Local T1 Circuits

7 LD T1 Circuits

RG87082 Local T1 Circuits

2 LD T1 Circuits

Mediatrix Gateway1 Local T-1 Circuit

Comdasys Proxy

HQ IPTS

RO IPTS

SB1 SRG

SB2 SRGSB3 SRG

PSTN

HiPath 8000 Node Two

3 Mediatrix 4 Analog Trunk Gateways

10 Analog LS Trunks

2 Analog PFTS Circuits

Comdasys Proxy




5 Emergency Analog Circuits

2 PFTS Circuits


5 Analog LS Trunks

1 PFTS Circuit

Comdasys Proxy

Siemens System Proposal

• HiPath 8000 Single client/server system design with dual node call control and survivable media gateways

• Single System Image: Fully complies• E-911: Fully integrated with dynamic

station move database updates

Siemens Redundancy

• Common Control (HQ and RO)– All elements are fully duplicated, including: each node

controller; memory (main, customer database); power; Ethernet uplinks; service circuits

• SB 1, 2, and 3 local survivability– Comdasys SIP Proxy and Mediatrix media gateway

proposed– Unclear response re level of survivability: basic, only (?)

• Nonresponsive answer re messaging system access • Network failure resiliency between HQ and RO

locations housing node controllers

SIP & Security

• True SIP-based system design: full software feature generic; SIP phones & trunking; SIP-type applications

• Security: – Authentication: TLS and X.509 certificates as well as digest

authentication – DoS: Linux O/S; Message Filtering; Message Throttling;

Codenomican Test Suite – Packet sniffing: Integrated call media and call control

encryption; end points support RFC 3711 and 3830 – Three separate network physical interfaces for

administration, call control, and voice transmission– No direct login to root level accounts

Siemens Telephones

Economy: OpenStage 20 Administrative: OpenStage 40

Siemens Telephones

Professional: OpenStage 60 Executive: OpenStage 80

Siemens IP Softphone

Siemens SoftconsoleAttendant State Controls Softphone Controls Feature Controls and Indicators

Speed Bar Team Bar Broadcaster Personal Performance Statistics

Attendant State Controls Softphone Controls Feature Controls and Indicators

Speed Bar Team Bar Broadcaster Personal Performance Statistics

Siemens Generic Features & Mobility Options

• Call Processing Features: – Station: Generally complies (a few features

require peripheral application servers)– Attendant: more than a few features not supported– System: Generally complies (a few features

require peripheral application servers)• Mobility options

– Corporate Connect– WLAN Gateway/Wireless Telephones– Fixed Mobile Convergence

Siemens Systems Management & Messaging

• Systems Management: Siemens HipathAssistant fully complies

• Messaging: Siemens XpressionsMessaging fully complies

Siemens Proposed System Pricing

0

500

1000

1500

2000

2500

List Discount


$2,363,592 $1,461,657

Siemens Proposed Telephone Pricing

0100200300400500600700800900

1000

List Discount


Mitel System Proposal

Mitel System Proposal

• Networked 3300 MXe client/server system design (HQ, RO) with redundant call control and survivable 3300 CX media gateways (SB sites)

• Single System Image: Fully complies• E-911: Fully integrated with automatic

station move database updates

Mitel Redundancy

• Common Control (HQ and RO)– Servers are fully duplicated in active/hot standby modes– Main system memory: Dual Hot-Swap Disk drives in RAID1

configuration, or switchover to designated secondary User Call Controller/Gateway

– Synchronized Customer Databases– Dual Power Supplies, Ethernet Uplinks– Distributed Service Circuits

• SB 1, 2, and 3: 3300 CX full feature survivability• In case of WAN failures incoming voice messages can be

stored at the individual local media and survivable media gateways and forwarded to the central storage via SMTP when WAN is available

• Network failure resiliency between HQ and RO not supported

SIP & Security

• SIP support: limited software features; SIP phones & trunking; SIP-type applications

• Security: – Authentication: Encrypted IP phone identifiers,

802.1X support – DoS: Linux O/S; integrated firewalls– Packet sniffing: Integrated call media and call

control encryption, SRTP using 128-bit AES– Single active connection for administration, call

control, and voice transmission– Root access allowed with authentication

Mitel Telephones

Administrative: 5340

Mitel Telephones

Professional: 5330 Executive: 5235

Mitel Your Assistant SoftphonePresence & Availability

Management

Desktop Knowledge Management

Rules-based Call Routing

Mobile WorkerIP-Based Softphone

Audio Conferencing

Data Conferencing

Mitel Generic Features & Mobility Options


• Mobility options– Mobility Solutions: Personal, Campus,

Enterprise– Mobility Extension– WLAN Gateway/Wireless Telephones– Fixed Mobile Convergence

Mitel Systems Management & Messaging

• Systems Management: Mitel Enterprise fully complies

• Messaging: Mitel NuPoint Messenger fully complies

Mitel Proposed System Pricing

0200400600800

1000120014001600

List Discount


$1,494,080 $1,120,562

Mitel Proposed Telephone Pricing

050

100150200250300350400450500

List Discount


VoiceCon HQ

Regional Office RO

Small Branch SB1 Small Branch SB2

Small Branch SB3

MX-ONE Media Gateway Classic LIM




3-MX-ONE Media Gateway LIMsMX-ONE Media Gateway Classic LIM

N+1 Server

N+1 Server N+1 Server

N+1 ServerWAN

Ericsson Proposed MX-ONE™Messaging 4.1

CommOrg

Manager Availability

Ericsson System Proposal

• Full distributed MX-ONE client/server system design (HQ, RO) with redundant N+1 call servers and load sharing

• Single System Image: Fully complies• E-911: Fully integrated with automatic

station move database updates based on Telephony Domains

Ericsson Redundancy

• Common Control (all locations)– Fully duplicated processors, memory, power

supplies per LIM; backup redundant server at all locations except SB3

– Fully distributed service circuit resources• Full featured local survivability in case of

WAN failures at all locations• Messaging system access via PSTN • Network failure resiliency can be supported

across all sites for all “IP endpoints”; server capacity configuration rules apply

SIP & Security

• Integrated SIP support: limited software features; SIP phones & trunking; SIP-type applications

• Security: – Authentication: users can login to any shell with the

appropriate password (root, bash or mdsh)– DoS: Linux O/S; third party firewalls– Packet sniffing: Inter-LIM signalling protected with IPSec

and pre-shared keys; media encryption with SRTP for telephones and IPLU; signalling protected with TLS

– Single active connection for administration, call control, and voice transmission

– Root access allowed for local connections; disabled for remote location access

Ericsson Telephones

Basic: Dialogic 4420

Ericsson Telephones

Administrative/Professional/Executive: Dialog 4425

Ericsson Personal Assistant-PC softphone client

MX-ONE Operator Assistant

Ericsson Generic Features & Mobility Options

• Call Processing Features: Mostly complies– Several required station features are lacking– A few required attendant features are lacking– A few required system features are lacking

• Mobility options– MX-ONE™ Communication Organizer Personal Assistant-

PC teleworking– Mobile Extension, a complete integration of mobile phones

into a customer’s corporate communications; MX-ONE Personal Number & Ericssson One Phone Solution

– FMC: IMS for Enterprise program

Ericsson Systems Management & Messaging

• Systems Management: Ericsson MX-ONE™Manager suite fully complies

• Messaging: Ericsson MX-ONE Messaging Unified Messaging fully complies

Ericsson Proposed System Pricing

0

500

1000

1500

2000

List Discount


$1,893,559 $1,040,941

Ericsson Proposed Telephone Pricing

0

100

200

300

400

500

600

700

List Discount


ShoreWare Director

ShoreTel Proposed SystemPSTN

PSTNHeadquartersHeadquarters Regional OfficeRegional Office

ShoreGear 120/24

ShoreGear T-1

IP 110 Phone & Personal Call Manager

IP 230 & 560 Phones w/ Personal Call Manager

SoftPhone & Personal Call Manager

Remote Server

WAN

ShoreGear 120/24ShoreGear T-1

IP 230 & 560 Phones

SoftPhone & Personal Call Manager

Operator Call Manager w/ IP560 & BB24

ShoreWareServersConference

Phone

Conference Phone

Large Branch OfficeLarge Branch Office

Medium Branch OfficeMedium Branch Office

Small Branch OfficeSmall Branch Office

PSTN

PSTN

PSTN

IP 110 Phones

ShoreGear T1 & 120/24

ShoreGear 60/12

ShoreGear 40/8

ShoreTel Proposed System

• ShoreTel 6.1 fully distributed call ShoreGear controller/media gateway client/server design

• Single system image: Fully complies• E911: Integrated E911 support with

dynamic station move database updates

ShoreTel Redundancy

• Common Control– Fully distributed call controllers in load sharing mode– Redundant call processors, memory elements, power

suppliers, Ethernet uplinks– Distributed load sharing service circuits

• Fully survivable (and functionally independent) remote locations

• PSTN messaging system access; optionally distributed messaging across locations

• N+1 failover resiliency per location is optionally available; no failover across locations

SIP & Security

• Integrated SIP support: limited generic feature support for third party SIP phones; SIP trunking; SIP-type applications

• Security: – Authentication: Multiple password levels, SSL Web

Management– DoS: VXWorks O/S; fully distributed controllers with

independent intelligence– Packet sniffing: encryption of audio traffic– Number of network physical interfaces: nonresponsive– No direct login to root level accounts

Professional/Executive: IP560g

ShoreTel Telephones

Economy: IP110 Administrative: IP230

ShoreTel Telephones

ShoreTel Personal Call Manager w/ SoftPhone

ShoreTel Operator Call Manager w/ SoftPhone

ShoreTel Generic Features & Mobility Options

• Call Processing Features– Station: mostly complies, lacking a few features– Attendant: virtually complies– System: mostly complies, lacking a few features

• Mobility:– ShoreTel’s Office Anywhere (OA) feature allows a

user to assign their internal extension to any external phone, such as cellular handset or home phone; limited station/system feature access and implementation

– WiFi handset support

ShoreTel Systems Management & Messaging

• Systems Management: ShoreTel ShoreWareDirector and integrated systems management fully complies

• Messaging: Embedded ShoreTel messaging system fully complies

ShoreTel Proposed System Pricing

0

200

400

600

800

1000

1200

1400

List Discount


$1,319,493 $1,147,084

ShoreTel Proposed Telephone Pricing

0

100

200

300

400

500

600

List Discount


Existing IP WAN

T1FXO

Existing LAN

Remote Site IP Phones

PSTN

Existing LAN

Headquarters

IP Phones

• CallManager Appliance (2)• Cisco Unity VoiceMail

VG248 –48-port FXS

Existing LAN

Remote Site

Cisco ISR with SRST

IP Phones

Existing LAN

Remote Site IP Phones

Existing LAN

Regional Office

IP Phones

CallManagerAppliance (2)

VG224 –24-port FXS

Cisco ISRs (4)

Cisco Emergency Responder

Unified Operations Mgr

Cisco ISR

Cisco Proposed System

Cisco System Proposal

• CallManager client/server system design with distributed redundant server nodes and survivable media gateways

• Single System Image: Fully complies• E-911: Cisco Emergency Responder

provides real-time location-tracking database and enhanced routing capabilities direct emergency calls to the appropriate Public Safety Answering Point (PSAP) based on the caller’s location; dynamic database updates.

Cisco Redundancy• Common Control

– Four MCS 7835-H2 Unified CallManager servers are included in the configuration as load sharing, redundant call processing servers with redundant power, fans, RAID hard drives and Ethernet uplinks

– Unified CallManager software and all configuration databases are fully duplicated and mirrored on the four redundant servers

– The equivalent functions of DTMF registers/senders, conference bridges, etc., are part of the Unified CallManagersoftware and therefore are also fully duplicated

• Local survivability at all SB locations provided by Cisco SRST running on IOS routers: partial, not full, feature survivability

• Messaging system access via PSTN• Network failure resiliency supported between dual

servers at HQ and RO sites

SIP & Security

• Integrated SIP support: supports virtually all generic feature; SIP phones & trunking; SIP-type applications

• Security: – Authentication: HTTPS, which uses server certificate

authentication and client username/password authentication. – DoS: Linux o/s; access lists, filtering, Cisco Security Agent – Packet sniffing: bi-directional encryption of SCCP and SIP

signaling through the use of TLS; bi-directional encryption of media

– Single network physical interfaces for administration and call control

– No direct login to root level accounts

Basic: 7906G Administrative: 7931G

Cisco Telephones

Professional: 7961G Executive: 7970G

Cisco Telephones

Cisco IP Communicator

Cisco CallManager Attendant Console

Cisco Generic Features & Mobility Options

• Call Processing Features– Station: mostly complies, lacking a few features– Attendant: mostly complies, lacking several features– System: mostly complies, lacking a few features

• Mobility:– Cisco MobilityManager application server software delivers

Mobile Connect, Mobile Voice Access, and other mobility services

– WLAN and wireless handset– Working with dual mode phone suppliers for FMC support

Cisco Systems Management & Messaging

• Systems Management: Cisco Unified CallManager integrated management feature and Cisco Operations Manager fully complies

• Messaging: Cisco Unity messaging system fully complies

Cisco Proposed System Pricing

0200400600800

10001200140016001800

List Discount


$1,739,480 $1,379,759

Cisco Proposed Telephone Pricing

0

100

200

300

400

500

600

700

List Discount


Nortel System Proposal

Nortel System Proposal

• CS 1000E converged system design with centralized call control and survivable media gateways

• Single System Image: Fully complies• E-911: Standard generic software features;

Internal Layer 3 Discovery option tracks IP devices 3 via their IP address; manual database updates for station moves

Nortel Redundancy

• Common Control– Duplicated: control servers; memory (main, customer

database); Ethernet uplinks– Redundant (?) service circuits and power

• RO, SB 1 & 2 local survivability– Full featured– Connection preserving, except for non-stable calls

• SB 3: basic feature survivability• Messaging system access via PSTN• Network failure resiliency: Geographic Redundancy

option (15 minute delay)

SIP & Security• Standard SIP support: limoted SIP extension

features; third party SIP phones, only; SIP trunking; SIP-type applications provided through MCS 5100 solution

• Security– Authentication– DoS: VXWorks O/S; Nortel’s SMC 2450 option is a

transparent network appliance that provides DoS attack protection to the network segments surrounding the CS 1000 and its associated applications and services

– Packet sniffing: integrated call media encryption; SMC2450 provides call control encryption

– Separate network physical interfaces for administration and control

– Root level access

Nortel Telephones

Economy: 2001 Administrative: 1120E

Nortel Telephones

Professional: 1140E Executive: 2007

Nortel 2050 Softphone

sms

Nortel PhoneGroups PC Operator Attendant Console

Nortel Generic Features & Mobility Options


• Mobility options– Integrated Call Director (server blade): One

Number feature– WLAN Gateway/Wireless Telephones– Dual Mode Mobile Client 3100

Nortel Systems Management & Messaging

• Systems Management: Communication Server 1000 Telephony Manager fully complies

• Messaging: CallPilot unified multimedia messaging system fully complies

Nortel Proposed System Pricing

0

500

1000

1500

2000

2500

List Discount


$2,138,214 $1,464,317

Nortel Proposed Telephone Pricing

0100

200300400

500600700800

List Discount


NEC Proposed System

WAN

NEC UnivergeSV7000 SSV7000 T

Redundant

MA4000 Management

System

AD-120Voice Messaging/Unified Messaging

System

NEC MediaGateway (PRI)

MPS GatewayAnalog Stations and Trunks

Survivable Remote Media Gateway Controller(SRMGC)

NEC UnivergeSV7000 SSV7000 T

Redundant



HQ LAN

RO LAN

SB3 LANSB1 LAN

SB2 LAN

NEC Proposed System

• Networked multiple system design consisting of two SV7000 nodes (HQ, RO)– Nodes interconnected using NEC’s Fusion Call

Control Signaling (FCCS) protocol– SBs configured with Survivable Remote Media

Gateway Controllers (SRMGC) which are controlled and configured from the HQ SV7000

• Single system image: fully complies• E911: Integrated E911 support; manual

station move updates to database

NEC Redundancy• Common Control

– SV7000T (Telephony server) redundancy includes a standby SV7000T server;SV7000S (SIP server) redundancy provided by n+1 clustering of SV7000S servers (up to 5 servers)

– Fully duplicated call controllers and memory (generic, database)– Redundant Ethernet uplinks; distributed load shared service circuits

• SB local survivability: Fully featured Univerge Survivable Remote Media Gateway Controller (SRMGC), excluding SB1 attendant console function– Active call connections are terminated during failover during re-

registration process• Messaging system access via PSTN• Network failover resiliency not currently supported between HQ

and RO controllers

SIP and Security• Integrated SIP support via standard SV7000-S

server: limited station feature set; third party SIP telephones– No SIP trunking at this time– No third party SIP applications

• Security: – Authentication: Customer Authentication System – DoS: external equipment– Packet sniffing: signaling and the voice packets are

encrypted – Single network physical interfaces for administration and

call control– Proprietary O/S prevents direct login to root level accounts

NEC Telephones

Basic: Dterm IP ITR-4D Administrative: Inaset 240G

NEC Telephones

Professional: Inaset 320G

NEC Telephones

Executive: Inaset 320C

Dterm InASet 320C Color Browser Telephone

JIM

Ed

Paul

Chuck

NEC Dterm SP30 PC Client Softphone

Main Panel View Compact View

NEC Business Attendant System (BAS) Client Application

Directory Screen

Line Status Screen

Speed Dials Screen

NEC Generic Features and Mobility

• Call Processing Features– Station: fully complies (Call Conferencing and

Paging Features require extra equipment)– Attendant & System: Nonresponsive

• Mobility– MobileConnex solution MobileConnex solution

provides one-number portability that is cellular standard independent; basic feature access.

– FMCL UNIVERGE® Assured Mobility supports a single handset device for WLAN and cellular connections

NEC Systems Management & Messaging

• Systems Management: NEC MA4000 Management System fully complies

• Messaging: NEC NEAXMail AD-120 fully complies

NEC Proposed System Pricing

0

500

1000

1500

2000

2500

List Discount


$2,086,811 $946,341

NEC Proposed Telephone Pricing

0100200300400500600700800900

List Discount


Remote Office SB1 SB2 SB3

2 MGs 1 MG 1 MG 1 MG

4 MGs

CS1 CS2

Management

OmniPCX Enterprise Centralized Call Control

Unified

Communication

Servers

Headquarter Site

Alcatel System Proposal

All remote sites survivable with PCS

Alcatel System Proposal

• OmniPCX Enterprise converged system design with centralized call control and survivable media gateways (Passive Communications Server board)

• Single System Image: Fully complies• E-911: Optional XTEND Enterprise Alert (EA)

system solution (maintains the overall mapping and translations of extension numbers to ALI); dynamic tracking of station moves

Alcatel Redundancy• Common Control

– Duplicated: control servers; memory (main, customer database); Ethernet uplinks

– Load Sharing: service circuits– Power is external to system

• SB 1, 2 & 3 local survivability (Passive Communications Server board)– Full station features; centralized services such as attendant

and voicemail cannot be accessed directly but though using a feature local to public overflow these services will be accessed via the public network Connection preserving

• Messaging system access via PSTN• Network failure resiliency not supported

SIP & Security

• SIP: supports limited feature set on third party phones; SIP trunking through an integrated SIP Proxy as well as Internal SIP gateway; SIP-type applications through OmniTouch Unified Communications

• Security: – Two factor authentication– DoS: Linux, TCP Wrappers and Trusted Hosts– Packet sniffing: integrated call media and call control

encryption; Media Security Module (MSM) for IPMGs– Separate network physical interfaces for administration and

call control can be configured– Multiple login options available

Economy: 4008 Administrative: 4028

Alcatel Telephones

Professional/Executive: 4068

Alcatel Telephones

Alcatel My Web Soft Phone

Alcatel IP Attendant for PC

Alcatel Generic Features & Mobility Options


• Mobility options– Dual Mode support using My Pocket

Communicator

Alcatel Systems Management & Messaging

• Systems Management: Alcatel OmniVista 4760 fully complies

• Messaging: Alcatel OmniTouch Unified Communications fully complies

Alcatel Proposed System Pricing

0200400600800

10001200140016001800

List Discount


$1,794,742 $1,465,962

Alcatel Proposed Telephone Pricing

0

100

200

300

400

500

600

List Discount

EconomyAdministrativeProfessionalExecutiveSoftphone3-D Column 6

3Com System Proposal

WAN

HQ – VCX V7205

HQ – VCX V7005SB3 – VCX V6000

SB2 – VCX V6000SB1 – VCX V6100

Headquarters Equipment Summary

2 - VCX V7205IP Communication

Servers

3 - VCX V71118 Channel

Analog FXS

2 - VCX V71228 Span T1

7 - VCX V7111 (Combo)4 Channel Analog FXO and

4 Channel Analog FXS

1 - IP TelecommutingModule

850 –3103 Manager

Phones

140 –3102 Business

Phones

50 –3100 Basic

Phones

1 - 3Com EnterpriseManagement Suite (EMS)

97 –Convergence Center Client

Softhones

IP

3 –VistaPointConsoles

3Com System Proposal

• 3Com VCX 7000 client/server system design with a distributed call processors as survivable media gateways controllers

• Single System Image: Fully complies• E-911: Fully integrated VCX

Authentication Server with dynamic station move database updates

3Com Redundancy

• Common Control – Fully duplicated primary call server, main memory, power,

Ethernet uplinks– Distributed customer database (replication), service circuits

• Full feature local survivability at remote locations– RO: V7005– SB 1: V6100– SB 2/3: V6000

• PSTN access to HQ messaging system access • Nonresponsive to network failure resiliency between

HQ and RO sites

SIP & Security• True SIP-based system design: full software feature

generic; SIP phones & trunking; SIP-type applications• Security:

– Authentication: login level or on a per call basis with encrypted passwords

– DoS: Linux O/S with built-in firewalls; 3Com Tipping Point intrusion dection

– Packet sniffing: nonresponsive re encryption – Dual network interfaces (Software entities serviced on

Ethernet 0 are IP Messaging, Common Agent, Authentication and Directory, and provisioning; Software entities serviced on Ethernet 1 are Call Processing, SIP Downloader, and Accounting and Billing

– Root access is allowed only through direct connectivity or through a secure mechanism such as SSH. Root access is fully password protected..No direct login to root level accounts

Economy: 3100 Basic Administrative: 3102 Business

3Com Telephones

Professional/Executive: 3103 Manager

3Com Telephones

3Com IP Softphone

3Com Soft Attendant Console

3Com Generic Features & Mobility Options

• Call Processing Features: – Station: Mostly complies (a few features require

optional hardware/software)– Attendant: Complies except for a few features– System: Mostly complies (a few features require

optional hardware/software)• Mobility options

– Convergence Client Center teleworking– Mobility Gateway cellular extension option– WLAN Gateway/Wireless Telephones– Fixed Mobile Convergence

3Com Systems Management & Messaging

• Systems Management: 3Com Enterprise Management Suite fully complies

• Messaging: 3Com IP Messaging module fully complies

3Com Proposed Pricing

• List: $924,170• Discounted: $694,962

3Com Proposed Telephone Pricing

050

100150200

250300350400

List Discount


ip telephony system rfp: who delivers the goods? · sip & security • sip requires ses option...

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