ip psap 9-1-1 system features and capabilities pete eggimann director of 911 services metropolitan...
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![Page 1: IP PSAP 9-1-1 System Features and Capabilities Pete Eggimann Director of 911 Services Metropolitan 911 Board St. Paul, MN](https://reader030.vdocuments.site/reader030/viewer/2022032708/56649e915503460f94b97535/html5/thumbnails/1.jpg)
![Page 2: IP PSAP 9-1-1 System Features and Capabilities Pete Eggimann Director of 911 Services Metropolitan 911 Board St. Paul, MN](https://reader030.vdocuments.site/reader030/viewer/2022032708/56649e915503460f94b97535/html5/thumbnails/2.jpg)
IP PSAP 9-1-1 System
Features and Capabilities
![Page 3: IP PSAP 9-1-1 System Features and Capabilities Pete Eggimann Director of 911 Services Metropolitan 911 Board St. Paul, MN](https://reader030.vdocuments.site/reader030/viewer/2022032708/56649e915503460f94b97535/html5/thumbnails/3.jpg)
Pete Eggimann
Director of 911 ServicesMetropolitan 911 Board
St. Paul, MN
![Page 4: IP PSAP 9-1-1 System Features and Capabilities Pete Eggimann Director of 911 Services Metropolitan 911 Board St. Paul, MN](https://reader030.vdocuments.site/reader030/viewer/2022032708/56649e915503460f94b97535/html5/thumbnails/4.jpg)
Two Basic Requirements
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Two Basic Requirements
Open Architecture
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Two Basic Requirements
Open Architecture
Able to receive calls from:PSTN
Internet
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9-1-1 System Enhancements
More call handling choices
More off-site call overflow choices
More transfer choices – both voice and data
More call / message types supported
More economical – share infrastructure
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More Call Handling Choices for the PSAP
![Page 9: IP PSAP 9-1-1 System Features and Capabilities Pete Eggimann Director of 911 Services Metropolitan 911 Board St. Paul, MN](https://reader030.vdocuments.site/reader030/viewer/2022032708/56649e915503460f94b97535/html5/thumbnails/9.jpg)
More Call Handling Choices for the PSAP
Retain the ability to establish a pre-determined maximum number of simultaneous calls that can be presented
![Page 10: IP PSAP 9-1-1 System Features and Capabilities Pete Eggimann Director of 911 Services Metropolitan 911 Board St. Paul, MN](https://reader030.vdocuments.site/reader030/viewer/2022032708/56649e915503460f94b97535/html5/thumbnails/10.jpg)
More Call Handling Choices for the PSAP
Retain the ability to establish a pre-determined maximum number of simultaneous calls that can be presented
Traditional “fast busy”
![Page 11: IP PSAP 9-1-1 System Features and Capabilities Pete Eggimann Director of 911 Services Metropolitan 911 Board St. Paul, MN](https://reader030.vdocuments.site/reader030/viewer/2022032708/56649e915503460f94b97535/html5/thumbnails/11.jpg)
More Call Handling Choices for the PSAP
Retain the ability to establish a pre-determined maximum number of simultaneous calls that can be presentedTraditional “fast busy”
Traditional pre-recorded voice announcement
![Page 12: IP PSAP 9-1-1 System Features and Capabilities Pete Eggimann Director of 911 Services Metropolitan 911 Board St. Paul, MN](https://reader030.vdocuments.site/reader030/viewer/2022032708/56649e915503460f94b97535/html5/thumbnails/12.jpg)
More Call Handling Choices for the PSAP
Retain the ability to establish a pre-determined maximum number of simultaneous calls that can be presentedTraditional “fast busy”Traditional pre-recorded voice
announcement
Dynamically updated, incident specific voice announcement
![Page 13: IP PSAP 9-1-1 System Features and Capabilities Pete Eggimann Director of 911 Services Metropolitan 911 Board St. Paul, MN](https://reader030.vdocuments.site/reader030/viewer/2022032708/56649e915503460f94b97535/html5/thumbnails/13.jpg)
More Call Handling Choices for the PSAP
Retain the ability to establish a pre-determined maximum number of simultaneous calls that can be presented Traditional “fast busy” Traditional pre-recorded voice announcement Dynamically updated, incident specific voice announcement
Interactive voice announcementTriage – prioritize the queue
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Off Site Overflow Choices
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Off Site Overflow Choices
Able to share work load with another PSAP
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Off Site Overflow Choices
Able to share work load with another PSAP
All decisions can still be made at the original PSAP
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Ability to Transfer Calls -With Data
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Ability to Transfer Calls - With Data
To a traditional PSAPLimited by the traditional 911
infrastructure
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Ability to Transfer Calls - With Data
To a traditional PSAPLimited by the traditional 911 infrastructure
To another IP PSAPAnywhere / Open Architecture
![Page 20: IP PSAP 9-1-1 System Features and Capabilities Pete Eggimann Director of 911 Services Metropolitan 911 Board St. Paul, MN](https://reader030.vdocuments.site/reader030/viewer/2022032708/56649e915503460f94b97535/html5/thumbnails/20.jpg)
Ability to Transfer Calls - With Data
To a traditional PSAPLimited by the traditional 911 infrastructure
To another IP PSAPAnywhere / Open Architecture
To the responders
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Receive / Respond To Any Form Of Packet Data
Communication
E-Mail“Instant Message”Short Message Service (SMS)Multimedia (digital photos, video, audio)
Telematics?Camera phones?
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Ability to Share Infrastructure
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Ability to Share Infrastructure
Between PSAPs
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Ability to Share Infrastructure
Between PSAPs
Between Systems (i.e. 911, admin phones, mobile data, and radio – all packet based – all sharing an IP infrastructure)
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Questions?