ip-pbx & call center solution - mastery it - egypt - 01022021044
DESCRIPTION
IP-PBX & Call Center Solution - Mastery IT - Egypt +2 38 38 38 63 +2 01229689304 +2 01022021044 www.MasteryIT.com Facebook & Twitter /Masteryit IP-PBX features Automated Attendant (allows callers to be automatically transferred to a user’s extension without receptionist) Blacklists (ability to add some numbers to a blacklist) Blind Transfer (Ability to transfer a call to another extension without the need to wait for the other person to pick up) Call Detail Records (A log of all calls made including all details) Call Forward on Busy (Calls are automatically forwarded to another extension or phone if the phone is busy) Bridged Forward call (Calls can automatically forwarded to an external phone through trunk lines) Call Monitoring (Allows a supervisor to listen in on a phone conversation) Call Queuing (Allows multiple calls to be placed in a queue and answered by the next available operator) Call Routing (DID & ANI) (Directs the call to the correct extension based on a Direct In Dial (DID) number) Call Transfer (Transfer a call to another extension) Music On Transfer & Hold (Music plays when transferring calls) Call Waiting (Receive a tone indicating another call is waiting) Caller ID Blocking (Block identification of caller's phone number) Caller ID on Call Waiting (identify caller's number on call waiting) Conference Bridging (Make conference calls through trunk lines) Database Store / Retrieve (Store call information in a local database for later retrieval) Database Integration (Ability to access a database during a call to provide such information as a customers outstanding balance) Do Not Disturb (Incoming calls are automatically routed to voicemail, reception or alternate extension) Local and Remote Call Agents (Staff can log onto the PBX from any phone using a login id if they where in the office) Direct Inward System (allows someone calling in from outside the telephone switch (PBX) to obtain an "internal" system dial tone)TRANSCRIPT
IP-PBX & Call Center SolutionMastery IT – Small Business Solutions
www.MasteryIT.com /Masteryit+2 38 38 38 63 +2 01229689304 +2 01022021044
Server
Agent Station
PBX
Current Solutions
www.MasteryIT.com /Masteryit
+2 38 38 38 63 +2 01229689304 +2 01022021044
Network Switch
100 Mb/s
Agents
Call center Server
PSTN LINE
Database
IP Call Center Solution Diagram
www.MasteryIT.com /Masteryit
+2 38 38 38 63 +2 01229689304 +2 01022021044
Centos OS
www.MasteryIT.com /Masteryit
+2 38 38 38 63 +2 01229689304 +2 01022021044
• Automated Attendant (allows callers to be automatically transferred to a user’s extension without receptionist)
• Blacklists (ability to add some numbers to a blacklist)• Blind Transfer (Ability to transfer a call to another extension without the
need to wait for the other person to pick up)• Call Detail Records (A log of all calls made including all details) • Call Forward on Busy (Calls are automatically forwarded to another
extension or phone if the phone is busy)• Bridged Forward call (Calls can automatically forwarded to an external
phone through trunk lines)• Call Monitoring (Allows a supervisor to listen in on a phone conversation)• Call Queuing (Allows multiple calls to be placed in a queue and answered by
the next available operator)• Call Routing (DID & ANI) (Directs the call to the correct extension based
on a Direct In Dial (DID) number)
IP-PBX features
www.MasteryIT.com /Masteryit
+2 38 38 38 63 +2 01229689304 +2 01022021044
• Call Transfer (Transfer a call to another extension)• Music On Transfer & Hold (Music plays when transferring calls)• Call Waiting (Receive a tone indicating another call is waiting)• Caller ID Blocking (Block identification of caller's phone number) • Caller ID on Call Waiting (identify caller's number on call waiting)• Conference Bridging (Make conference calls through trunk lines)• Database Store / Retrieve (Store call information in a local database for later
retrieval)• Database Integration (Ability to access a database during a call to provide
such information as a customers outstanding balance)• Do Not Disturb (Incoming calls are automatically routed to voicemail,
reception or alternate extension)• Local and Remote Call Agents (Staff can log onto the PBX from any phone
using a login id if they where in the office)• Direct Inward System (allows someone calling in from outside the telephone
switch (PBX) to obtain an "internal" system dial tone)
continue IP-PBX features
www.MasteryIT.com /Masteryit
+2 38 38 38 63 +2 01229689304 +2 01022021044
You Can use soft Phones with USB Headsets
www.MasteryIT.com /Masteryit
+2 38 38 38 63 +2 01229689304 +2 01022021044
You Can use Also Any SIP IP-Phones
www.MasteryIT.com /Masteryit
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IP-PBX System status
www.MasteryIT.com /Masteryit
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Adding and controlling agents and extensions
www.MasteryIT.com /Masteryit
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Creating Call Center queues and members
www.MasteryIT.com /Masteryit
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IVR Design
www.MasteryIT.com /Masteryit
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Administrator Monitoring Tool
www.MasteryIT.com /Masteryit
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Reporting System
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Different Call Reports to detect your Rush Hours
www.MasteryIT.com /Masteryit
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Calls By hours Load Report
www.MasteryIT.com /Masteryit
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Monthly traffic Report
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More Detailed Reports
www.MasteryIT.com /Masteryit
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Call recording and Voice mail interface
www.MasteryIT.com /Masteryit
+2 38 38 38 63 +2 01229689304 +2 01022021044
Call Center fully integrated with The CRM as it navigates to the Caller History information
when the Agent Receives The calls
www.MasteryIT.com /Masteryit
+2 38 38 38 63 +2 01229689304 +2 01022021044
We can Also link different Sites through Internet using VOIP sip trucking
www.MasteryIT.com /Masteryit
+2 38 38 38 63 +2 01229689304 +2 01022021044
www.MasteryIT.com/Masteryit
+2 38 38 38 63+2 01229689304+2 01022021044