1. avaya.com IP Office: Simple, Powerful Communications for Small Business Successful companies are always looking for new ways to do more with lesskeeping their business flexible, innovative and competitive without driving up operating costs and capital expenses.Avaya puts the solution at yourAvaya IP Office is the right choice for IP Office easily adapts to your goals fingertips: the Avaya IP Officeany small business todaywhetherand budget and provides individual communications system. you are 5, 25 or 250 employees user productivity solutions to givejust getting started or already each of your employees just theestablishedhave a single office, a capabilities they needwhether itshome office or multiple stores/sites. your receptionist, sales or servicerepresentatives, home telecommuterAvaya IP Office unifies youror on-the-go knowledge worker.communications, providing yourLearn More About Avaya IP Office:employees with a solution thatHelping small to large companieslets them handle all their business around the world use communicationsWatch a Democommunications on the device of to grow sales and lower operatingtheir choice: their laptop, mobileexpenses has made Avaya the globalCalculate Your ROI in 5 Minutesphone, office phone or home phoneleader in business communicationsusing wired, wireless or broadbandsystems. If thats what you want forSee Customer Storiesconnections.your small business, its time to take aclose look at Avaya IP Office.Go to avaya.com/small1

2. avaya.comRELY ON IP OFFICE TOCONTROL COSTS Lower mobile phone/long-distance bills:IP Office opens the door to a widerange of options for better managingyour companys mobile phone andlong-distance charges by routingcalls through the system and overbroadband links. Handle more calls with fewer people:Serving Customers EffectivelyInstead of using staff time to answerincoming calls, rely on the built-inwith Unified Communicationsintelligence in IP Office to route callsquickly and accurately.Your office phone, cell phone, e-mail, texting, instant messaging Expand your talent pool withoutincreasing real estate: Is your business and more are all essential to the way you work today.growing, but you dont want to add But are you managing your communications These are all everyday occurrences that can full-time staff? With IP Office you or are your communications managing impact your image, your employees abilityhave the flexibility to have extra staff you? Think about ithow often has theto perform at their best, your customer working from homewherever that following happened in your company?service, and ultimately your bottom line. may be. Each would have accessAvaya IP Office is ready to address every one to all the communications and call A customer or prospect calls withof themand much more.handling capabilities your other an urgent, time-sensitive request, employees have at the main office. but is unable to reach the right personUnlike other solutions, Avaya IP Office uses for an answerbuilt-in intelligence to simplify your use of Eliminate conference calling fees: IPwired, wireless and Internet communications.Office makes every day conferencing An unexpected developmentsevere affordable and practical by providing weather, a personal matterleaves a keyInstead of keeping your communicationsyour business with built-in 128-party employee stuck at home and completelyseparate, Avaya IP Office brings them conferencing (up to 64 parties per unproductive together so you can easily turn a homeconference).or mobile phone into an office extension, Staff give out personal phone numberscollaborate with dozens of customers or Centralize administration: For (such as a mobile) that confusestaff members on a conference call and getbusinesses with more than one customers and affect your control of detailed reports that show how well yourlocation, IP Office enables remote those relationshipscompany is responding to customers. management and administration froma central location. No need to have You suspect peak call volumes result inWith rich functionality, IP Office naturallyan administrator at every site. lost calls, but have no idea how many or creates new ways of thinking about the role how much its costing youcommunications can play in your business.2 3. avaya.com IP Office Is Easy to Use A SOLUTION YOU CANDEPEND ON and Manage Everything about the IP Officesolution is designed to keep your Whether you are adding a new employee or an entirely new communications at peak performance at office, setting up a customer service help desk or outfittingall times:an employee to work at home, IP Office keeps it simple. Built-in resiliency: For businesses with more than one location, IP Office can Swiftly deploy customized features: IP Office Easily add or move phones: Adding new deliver continuous operation. In the lets you design your own set of features your phones or other devices is a matter of event of a power outage, users with users need most. You can take advantage plugging them in and powering onIP IP phones can automatically failover of pre-existing templates to set up typical Office automatically reads the IP address of to another location, retaining full users and quickly deploy them to allthe device. Once it is set-up, you can move communications capabilities. employees or specialized groups of users. a device from extension to extension, even to another location (e.g., a home office), Advanced, remote diagnostics: IP Seamlessly integrate business applications: without having to re-administer. Office proactively identifies potential With Avaya and Avaya partners, you can problems before they cause an outage integrate a wide range of applicationsManage your system from anywhere: You or business disruption. to enhance and customize your IPdont have to be on-site to manage your IP Office system to the specific needs ofOffice systemyou can do it securely, from Proactive alarming: Be alerted to your business (e.g., an application thatanywhere, and at any time. Administer all system problems in the way that automatically calls clients to remind themoffices from one locationeliminating time works best for youIP Office can of appointments). and travel costs. IP Office administration is e-mail system alarms from any of flexible, efficient and included with the IP your locations. Office 500 system. CONNECT YOUR OFFICE LOCATIONS IP Office is ideal for any company with multiple locations. Connect up to 32 sites and have all the IP Office systems communicate seamlessly. Eliminate site- to-site calling costs. Share messaging, receptionists, the office directory and much more. Manage all systems from one location. Quickly and cost-effectively set up satellite operations in remote locations that might not otherwise have justified the investment in a fully-equipped office. 3 4. avaya.com Meet the Needs of All Your Employees Essential Edition I just need basicIP Office Essential Edition is the perfectcommunications.small business starter kit with all the must haves (call routing, Caller ID, hold/ Help keep your costs down and get the conference/transfer, voice mail) plus a great essential call handling capabilities growingselection of Avaya phones. businesses need. When you are ready, move up to the Preferred Edition. and day-out. Handle up to 40 simultaneous Automated service prompts: Enrich the Preferred Edition calls. Broadcast a single voice mail to the experience for incoming callers by providingI want to make myentire company, a specific department orinformation such as wait time, informationpeople more just a team. Have the system find you and on promotions or other communications that responsive and let you know when new messages arrive.will add value to their overall experience.professional.Secure Meet me conferencing: With its Call recording: Built-in call recording is a Communications capabilities to give yourbuilt-in conferencing capability, IP Office great way to keep tabs on your business business a competitive edge as wellPreferred Edition makes it easy for all youroperations, reduce legal risks to your as the built-in capacity you need to keep users to host their own password-protectedcompany and potentially meet industry- growing: thats the idea behind the IP Office conference calls. The user experience compliance criteria. Record incoming Preferred Edition. With ten times more voicebecomes seamless for your staff and or outgoing calls. Set it up in advance messaging capacity than Essential Edition customerswhoever you invite to your audio(establish a set frequency) or record on and the ability to handle dozens of calls conference. With its unique conference call demand with the push of a button. simultaneously, Preferred Edition is thecapacity, IP Office lets you host a multitude of calls simultaneously.When you are ready, build on your right choice for any business that wants investment and just add the to use communications to operate more Intelligent call routing: You never know when Advanced Edition. efficiently and effectively today and for your most important customer will call. Now the foreseeable future. you dont have to worry. IP Office Preferred Edition gives you many programmable With IP Office Preferred Edition, options to handle calls any time of the day you get everything thats in the or night. Program IP Office to recognize Essential Edition, plus: your best customers and even greet them with a personal message. Forward calls Scalable, sophisticated voice mail: The voice virtually anywhere with different options for messaging capabilities in Preferred Edition each extension, times of day and different deliver productivity and efficiencies day-inincoming numbers or area codes. 4 5. avaya.com Solutions for Your Goals, Your Budget Real-time customer service management:Seamless retrieval of recorded calls: Easily Advanced EditionReceive alerts immediately when service archive all recorded calls and seamlessly Give me the tools thresholds youve set have been exceeded. search and replay any conversation. Search to serve customers Take swift action to optimize call routingvia browser interface and access the exactmore effectively.and ensure service levels. Get reports of all information you want. Use the replay calls in progress and compare with historical controls to start, stop, pause, skip forward/ Winning new customers makes yourreports. See how agents are doing and backward, or to export the recording to company grow. Keeping customers loyal and adjust accordingly. Optimize your staffs search by date, time, parties, length or satisfied makes your company profitable. IP productivity so your customers enjoy atarget extension number. Use your results to Office Advanced Edition helps you do bothprofessional, differentiated experience.understand problem or opportunity areas in its the ideal solution for companies thatcustomer service. take customer service seriously and want to be the best.Avaya has taken the expertise that has made it the industry leader in large contact centers and tailored it to the needs of growing businesses like yours.The IP Office Advanced Editionrequires the Preferred Edition as apre-requisite purchase. So, you geteverything in the Preferred Edition,plus: Automated 24/7 self service: For many, if not most customer interactions, simple is best give your customers everything they need through an automated, self-service option: access information, get directions, check status of orders, and more. Drive revenue in off-hours and free up agents for more critical, customer-facing tasks. 5 6. avaya.com POWER USER For any employee with a laptop, the Power User solution takes mobility to another level. With Power User, they can control office communications using an IP phone, mobile phone or laptop; conduct personal video calls; have calls ring simultaneously on all their devices; get automatically notified of important voice mails and e-mails (viewing them in the same inbox); set up conference calls on the flywith up to 64 participants. Its the ultimate in communications accessibility, designed to help your people be as productive as possibleanytime, anywhere.MOBILE WORKER The Mobile Worker solution makes any mobile phone an extension of the office phone systemcomplete with call handling features, speed dials and more. No more giving out personalNow Drive reach numbers. You get peace of mind knowing that when customers call, they Effectiveness are dialing your business number. And your employees get the tools they need Exactly Where to stay in touch.You Need ItTELEWORKERThe Teleworker solution makes any home office aOFFICE WORKER remote extension of your main office. Users truly feellike a remote extension of the main office with the The Office Worker solution givessame phone and functionality theyd have in the office, anyone using a PC a complete setand they turn their commute into productive time. of tools to help them work smarterBecause it all goes through the IP Office system, you and communicate more easily. Withcan hire talent from anywhere and save money. Office Worker, they can control all communications from the screen of their PC, get easy access to visual voicemail and use IM and presence capabilities to quickly reach co-workers. 6 7. avaya.comRECEPTIONIST Be sure the first impression you make on callers is one of prompt, personal and professional service by equipping front desk personnel with the Receptionist solution. Streamline call handling with easy point-and-click call controls. See whos calling and why. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.IP Office User Productivity Solutions Power to Your PeopleCUSTOMER SERVICE AGENT Any employee who regularly fields calls relating to sales, service, billing, product information, etc., should be equipped with the Customer Service Agent solution. Its a browser-based client that lets agents respond quickly to current conditions. Agents receiveCUSTOMER SERVICE SUPERVISORinformation on the number of calls on hold, in progress, lost, as well asIf you are serious about having the best sales and service, you the number of agents logged in andwill want to constantly monitor and measure how you are doing. logged out. If no calls are waiting to beBig companies have long done it. With the Customer Service answered, the customer service agentSupervisor solution, growing companies can do it, too. Customer can spend more time with the currentService Supervisor gives you the reports you need to manage your caller, helping to increase revenue andsales activities, judge the value of marketing campaigns and see customer satisfaction.how well agents are handling sales and service calls. 7 8. Get the Power of Unified Communications Growing businesses that want to keep growing need to harness the power of unified communications.Getting all of your communications working And with IP Office you have the backing together is a key element in driving betterof Avayaa global leader in business WELL HELP YOU business performance:communications systemsand our GET THE CAPABILITIESnetwork of experienced, authorized Your customers expect it. YOU NEED Your employees need it.Your authorized Avaya Your bottom line requires it.Partners will work with youto tailor an Avaya IP Office Avaya IP Office delivers it.solution to meet your needs In a single, compact solution, Avaya IPand budget. Learn more Office provides an unprecedented set ofabout what Avaya IP Office leading-edge communications capabilitiescan do for you at to help your employees work better andAvaya Partners: smart, local experts whoavaya.com/smallbiz serve your customers more effectively.understand the challenges facing small andgrowing businesses and know how unifiedcommunications helps solve them.FLEXIBLY ACCOMMODATES YOUR CHOICE OF DEVICES IP Office has the ability to work with IP, digital, analog, SIP or wireless technologies. Use the devices you want, wherever you need them. About Avaya Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. 2009 Avaya Inc. All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions.avaya.com All trademarks identified by , TM or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. 12/09 SB4318