ip integration transforming customer engagement

ip integration | www.ipintegration.com

Transforming yourcustomer engagement

IT Services: IT-as-a-Service

IT Services: Security

IT Services: LAN/WLAN

IT Services: Storage

IT Services: Software

Services

Services: Solutions Architecture

Services: Systems Integration

Services: Managed Services

Services: Application Development

Services: Training

Case Studies

Our Strategic Partners

Awards

Contents

About Us

Solution Overview

Contact Centre

Contact Centre: Compliance

Contact Centre: Omni-Channel

Contact Centre: Insight

Contact Centre: Self-Service

Consultancy

Unified Communications

Network Services

Network Services: Connectivity

Network Services: Networking

Network Services: Intelligent Hosting

IT Services

IT Services: Virtualisation

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About Us Having delivered mission critical infrastructure to many of the country’s leading brands over the past 20 years, we truly understand how to help you meet your goals. We believe, and have found, that the best way of doing this is to ensure we keep your customers at the heart of everything we do.

The business landscape continues to change at an ever increasing pace. Excellent Customer Service across a greater range of channels has rapidly risen up the agenda and is essential to remain competitive. We have adapted by ensuring our portfolio encompasses the full breadth of business technology solutions, so you are able to meet these demands head on.

But we don’t just resell products. We have a team of in-house developers that can tailor solutions specifically to your business and currently have two patents pending for our PCI and Queue Call Back solutions.

Our team of experts is experienced in running all aspects of Contact Centres from the shop floor to the boardroom - they’ve been in your shoes - so carry with them the expertise and knowledge they need to advise you on how best to meet your business goals.

We deliver technology solutions to brands,

including:

The Co-Operative GroupLadbrokesThe Caravan ClubDialAFlight

Network Services

IT Services

Unified Comms

Consultancy


Connectivity

ContactCentre

Voice & Data

Hosting

Cloud

Design & System Integration

Consultancy

Service Delivery

Solution Overview

LAN/WLAN

Security

Management

End User Compute

IM & Presence

Self-Service

Collaboration

Omni-Channel

Telephony

Compliance

Mobility

Analytics & Optimisation

Training

Contact Centre

If the answer is yes, then we can help you take the next steps to enhance your Contact Centre service levels even further.

Over the last 20 years, we have worked with some of the country’s leading brands and developed the market’s most comprehensive suite of Contact Centre applications to enable you to provide your customers with the best possible experience.

We offer solutions from leading vendors like Avaya and Verint, enhanced by bespoke applications that we have developed in-house, to ensure your Contact Centre is optimised, complies with the latest regulations, gives you true insight into all aspects of your operation, and can adopt appropriate self-service applications.

But it’s not just about the technology - it’s about how we work closely with you to deploy it.

Do you take Customer Service seriously and regard it as a critical differentiator?



Do your customers trust you?

PCI Compliance in your Contact Centre can make or break your business.Our unique approach to helping our customers on their compliance journey means that, more often than not, there isn’t just one tool for the job. By understanding the customer journey and operational requirements, IP Integration can deliver the relevant solution to meet compliance, customer experience and budget.

We offer Conference, Fully Hosted and Pause and Resume solutions, as well as our unique ‘On Demand’ PCI DSS solution (covered by a current Patent Application). The only true “consumption” based model for delivering secure PCI compliant payments, IPI’s On Demand solution delivers secure, agent assisted payments which de-scope your Contact Centre. The real benefits being that the customer retains all their lines and infrastructure with existing providers and the service is only brought into the call as and when it is required, to intercept tones at point of payment. On Demand represents an innovative technology within the secure payments space; lowering the deployment and ongoing costs dramatically, delivering a fantastic customer experience and protecting you and your customers.

It goes without saying that it is vital that a customer trusts every interaction that they have with you.

Complying with key legislation goes a long way to building that trust and, here at IP Integration, we ensure that the companies we work with are able to prove that they adhere to the latest standards.

PCI


Whether for training purposes, or to ensure that customers’ feel they will be treated fairly, call recording is a vital tool in today’s Contact Centre. With the added complexity of PCI Compliance to consider when implementing a recording solution, IP Integration can provide you with a range of solutions that meet the needs of your business.

We offer an effective and secure solution for identifying callers and retrieving their account details, before they are connected to an agent or automated transaction service. We can identify the caller via speech or DTMF and, where appropriate, can use security questions to verify their identity, resulting in reducing potential agent talk time by identifying callers before connection.

Interaction Recording

ID & V


Here at IP Integration, we don’t believe you can approach Customer Service channels separately.

We provide Contact Centres with a unified platform that supports both agent-based and customer self-service requirements with a powerful mix of technology and capabilities that enable seamless Customer Service through all channels into the Contact Centre - web, mobile, Social Media and, of course, voice.

Omni-Channel


Meeting customers

Omni-Channel needs

The demands on the modern Contact Centre are many and varied. Customers are becoming increasingly mobile, social and convergent in their use of technology and the Contact Centre must adapt to meet the demand for multiple media, instant response and back-office integration.

Challenges are not limited to delivering excellent Customer Service. Internally, Contact Centres must manage the often conflicting demands of agent performance and motivation, cost control, process optimisation, compliance and regulation.


To ensure you are maximising the effectiveness of every agent in your Contact Centre, we provide a range of solutions to enable you to boost productivity, sales and collections utilising Preview, Progressive and Predictive dialler technology, all underpinned by Ofcom compliance.

Is your Contact Centre ready and able to offer your customers the choice of interactions they’re demanding, or are you still working out how best to integrate social into your workflows? Today, it’s not enough to just engage with your customers on social media, you also need to be proactively scanning what’s being said about you to head off issues at the pass. We can enable you to successfully integrate your social media management and analytics into the Contact Centre and provide you with a proactive and fully integrated solution.

Outbound

Social Media



Analysis for better business

outcomes

We would all like a crystal ball to predict exactly what our customers are thinking and what their next move may be, but the only way to be as prepared as possible is to have the right tools available to analyse their current and past behaviour, and see how your agents are responding.

We can provide you with solutions that give you that invaluable insight to ensure you remain one step ahead.

Our i360 reporting solution is an easy to deploy and simple to use tool that enables each and every call to be classified and essential insight to be collected and presented using powerful, clear dashboard views. Triggered at the end of each call, it rapidly steps the agent through a set of context-sensitive questions, via a desktop pop-up script, that not only captures information regarding the nature of the call, but also measures how effectively the call was handled.

Dashboard Reporting

It’s easy to analyse hard facts and data…but wouldn’t it be great if you could analyse the contents of all of the conversations your agents are having, to improve not only customer satisfaction but product lines and processes, based on the experience of your customers? Our Speech Analytics solutions allow you to do just that.

Speech Analytics

Surveys are a crucial tool in ensuring your customer satisfaction levels are maintained, but can be a costly use of agent resource. Our IVR-based survey tool, Ask ME, is a cost-effective, fully automated solution for surveys, exams and quizzes that frees up your agents to take more calls.

IVR-based Surveys



Contact Centre: Self-Service

We provide effective and seamless Self-Service solutions to enable your customers to interact with you. Our team will spend time understanding your requirements as a business and then work closely to determine whether speech Self-Service is right for you. We provide technology from leading vendors, but we can also develop bespoke solutions in-house, tailored to your requirements.

To reduce complaints and ensure your customers have the best experience possible, our queue call back solution, Q4 Me, enables them to leave their details and receive a call back when an agent becomes free.

Speech Self-Service

Queue Call Back

With our speech-based dialler, Connect ME, users just say a person’s name and they are immediately transferred, whether they’re in the office or out and about. Up to 40% of a switchboard operator’s time can be spent dealing with internal telephone calls, automating them allows the operators to spend more time dealing with those callers who really need manual assistance.

Speech-Based Dialler

Effective self-service solutions

We all know it’s important that customers get the information they need, when they need it.

Our Self-Service solutions provide a more efficient and effective way for you to interact with your customers and enable them to get what they need as quickly as possible.

Consultancy

Running a Contact Centre can sometimes seem like a thankless task. Often overlooked by the rest of the business, it is actually the strategic hub of a company, providing primary customer feedback to all departments that enables them to improve their ways of working.

Our consultancy team can help you navigate the ever-changing business landscape. We know that customers are more fickle than ever, they want to have the choice of which channel or media to communicate with you over, when they want it. Long gone are the days of a one-size-fits-all approach to Customer Service. Whether on-premise, or hosted in the public or private Cloud, our Unified Comms solutions can be consumed in whatever way suits your business.


Consultancy

Our ITM propositions can help significantly improve Contact Centre performance and reduce operational costs. We help Contact Centres release additional capacity that is not accessible through traditional WFM/WFO processes or technology. Once this capacity is made available, it can be utilised to enable Contact Centre improvement initiatives or operational cost reductions. We achieve this through the introduction of an ITM programme.

Intraday Task Management (ITM)

Stay ahead of the competition by adopting fast, on demand speech, text and social media Contact Analytics with no license costs or initial skills investment, enabling you to act on what matters, for sustained business optimisation. Analysing what your customers are saying helps you understand the perception of your brand in the marketplace. Listening to customers helps you quickly discover ways to innovate and differentiate your products and offerings. You could speed up concept-to-market offerings, resulting in increased revenue sooner.

Contact Analytics

Consultancy

Our Discovery Programmes range from identifying processes that would benefit from automation, business process analysis and re-engineering, assessment and improvement. Our broad and deep Contact Centre industry experience (operational and technical) can be directed at whatever specific challenges or opportunities you require us to investigate. Through these programmes we are able to identify and qualify options for improvement, with recommendations based on industry best practice.

A typical Contact Centre is a collection of fragmented systems and processes that make change complex in even the best managed operations. In an environment where customer behaviour and stakeholder expectations are changing at an ever increasing rate, it is a real challenge not to react tactically to issues or opportunities with point solutions just to keep the wheels on. As experienced Contact Centre practitioners we recognise this challenge and respond with a well-articulated view on how you could develop a roadmap that would align your people, process and technology towards the achievement of longer term business objectives.

Discovery Programmes

Technology Roadmaps


Consultancy

We provide full-cycle Programme Management from feasibility and definition, through to operational execution. We can provide domain expertise to reduce risk and improve internal governance of your programmes of work, whether that be covering complete programmes or supplementing discrete phases, as required.

Transformation Programme Management

WFO not only improves efficiency within a Contact Centre but also helps build a more complete understanding of customer satisfaction. As a tool it provides a deeper perception of Contact Centre operations and can enable process and training issues to be identified and resolved easily.

Workforce Optimisation


A true Unified Communications solution increases employee efficiency, agility and productivity, improves Customer Service through speed of response and enhances flexibility - all whilst reducing costs.

Our Unified Comms solutions simplify the integration of ever-increasing technologies. We converge your voice, video, messaging and customer contact applications onto a single network that spreads intelligent and flexible communications throughout your organisation.

Whether on-premise, or hosted in the public or private cloud, our Unified Comms solutions can be consumed in whatever way suits your business.

Seamless communication and collaboration, whatever the device or location, is critical in today’s

competitive business landscape.



Remove the barriers of distance with video conferencing. Our video conferencing solutions are powerful enough to connect any device, anywhere in the world. They enable high-productivity, multi-location group meetings all with a simple monthly, scalable Managed Service.

We offer cost-effective UC solutions through whichever consumption model best fits your needs, be it fully hosted or hybrid, giving you the flexibility and scalability to meet the latest demands of your business.

Enable your teams to access email, voice and fax messages from a single inbox, anytime, anywhere, either with a client device or by telephone. Not to mention, advanced instant messaging solutions that enable users to manage conversations over a choice of clients.

Enable your employees and customers to communicate securely and effectively with integrated tools that connect email, IM, conferencing, presence, voice services and voicemail, on their device of choice, whether that be a PC, smartphone, tablet or other device.

Your mobile workforce needs to be as productive as if they were in the office. Our solutions enable you to seamlessly integrate mobile and fixed line telephony, meaning your teams have seamless, effective communications, wherever they are.

Video Conferencing

Cloud

Unified Messaging

Collaboration

Mobility

Network Services

Should you buy Network Services as a commodity or is it strategic?

Is it really simply ‘just plumbing’ or is it incredibly complex and a true differentiator for your business?

The reality is that making the right choice for your network should be simple, but as it’s the engine supporting how your customers communicate with you, making the right choice is not just important, it’s essential. Network infrastructure needs to be resilient, flexible, cost-effective and, above all, efficient in the way it delivers business critical applications.

The key to our Networks division is our people. We have leading, industry experts who have many years experience across a multitude of technologies with a wide range of network carriers. We take pride in delivering market leading solutions with a first class service.

We call our approach Intelligent Networks.

Optimising networks to create the best possible experience for your internal and external customers.


Network Services: Connectivity

SIP is the flexible and cost-effective alternative to ISDN. Here at IPI, we believe that, as the main communications line into and out of your business, you should only consider the most resilient and flexible solution that future-proofs your network and provides you with easy scalability for growth. But that doesn’t necessarily mean it should cost the earth.

With all the talk of VoIP it would be easy to forget the traditional phone line, but it is still a critical technology that is widely in use. We adopt a consultative approach to ensure that your analogue exchange line, SIP Trunk and PSTN estate are performing as you need them to, in line with your defined business requirements.

We offer solutions that dynamically control Internet usage to ensure the best possible utilisation of infrastructure and resources. This will enable you to secure your Internet connectivity effectively, to ensure business integrity and potential brand impact. Our multi-faceted and cost effective data connections are able to provide business class voice and data on the same infrastructure.

Intelligent SIP

Intelligent Voice

Intelligent Internet

Connectivity

Your business is nothing without connectivity - it’s the engine that drives your communications. We can help you choose from a range of market leading solutions to meet your business needs.


With today’s ever increasing amount of traffic it is crucial that your network performs the way you need it to. Our Intelligent WAN solutions offer you ultimate visibility of how your network is running, enabling you to control and prioritise traffic, optimise bandwidth and accelerate performance.

As well as offering the installation, support and maintenance of LAN, WLAN and security devices across multiple vendors, our Intelligent LAN solutions ensure your network is optimised with perceptive insight into performance and utilisation.

Intelligent WAN

Intelligent LAN

Networking

Optimise your network’s performance with the latest WAN, LAN and Wireless solutions from leading vendors.


Wi-Fi is simply a must have for today’s businesses, to provide your workforce and customers’ efficiency, ease-of-use and a reliable connection. Moreover, as Wireless LANs (WLANs) are increasingly used to deliver primary enterprise network access, the stakes have never been higher. We understand that you cannot tolerate break-ins, slow-downs or outages and have the capabilities to deliver a best of breed wireless solution.

Intelligent Wi-Fi



Intelligent (or non-geographical) numbering can be used to help you differentiate your business from the competition. A memorable number can help make it easier for your customers and suppliers to contact you, increasing the volume of inbound enquiries. For smaller, single-site businesses, use of a non-geographic number (NGN) can create the impression that your company has a nationwide presence. NGNs provide greater business efficiency, resilience, flexibility and better Customer Service, from simple call routing through to comprehensive Contact Centre services.

Intelligent Inbound

Hosting

There’s a distinct lack of clarity around Cloud solutions. We cut through that by providing the solution that’s best for your business across private, public and hybrid Cloud.



For some businesses the simplicity of a single contract, that includes all their call minutes, phone lines and the phone system, makes both financial and operational sense. IP Integration can provide all of this as one simple to consume, cost effective and end-to-end supported solution; which even includes fixed and mobile integration.

In the era of Big Data and the mobile workforce, how your business manages its data and applications has become mission critical. Increasingly this means rationalisation, centralisation and enhanced resilience. All of which are best provided for out of a Data Centre and, in our opinion, an independent specialist Data Centre. Our Networks experts have carried out extensive market assessment, resulting in IP Integration selecting well priced yet premium Data Centre providers, simplifying this decision for you, either as part of a WAN or stand alone.

Intelligent Hosted Telephony

Intelligent Data Centre

IT Services

We are a trusted IT partner to blue-chips, start-ups and SMEs, who value our ability to deliver competitive advantages through IT solutions. We combine our IT expertise with our passion for Customer Service and are quick to respond, agile in adapting to changing technologies and proactive in seeking solutions.

We don’t just install and forget

If you need a Managed Service, using our own system monitoring tools to alert against performance, bottlenecks and incidents, the 24×7 team proactively monitor all elements of your infrastructure including disk and tape storage, server hardware, networks, operating systems and applications.

Whether you are looking to completely outsource your IT, refresh or upgrade, or simply looking for advice and support, our IT Services team can help.

Grow faster and more sustainably, with an IT foundation that just works.


IT Services

IP Integration designs, installs and maintains virtual solutions for a host of clients. In all cases our focus is on delivering significant returns on any investment, and ensuring that our solutions enhance the business and enable growth.

Our consultants will work in partnership with your organisation to understand precisely how you might benefit from virtualisation. We have access to all of the market’s leading solutions, and we are skilled at translating complex technologies into meaningful gains – such as lower overheads, increased efficiency and enhanced functionality.

Moving real-time communications to the virtual environment requires careful application design, reliable integration of resources, and flexible system architectures.

Virtualisation

IT-as-a-Service

By outsourcing the management of your IT systems, you can concentrate on your core business, or your IT manager can free up some of his time and concentrate on other business critical issues.

IP Integration’s hosting services offer both high end security and resilience across all solutions. Our NOC and Data Centres help ensure your systems don’t fall over, and deliver a secure and highly efficient service at all times.

Cost savings from red ucing fixed overheadsIf you lose your building, you don’t lose your ability to workWe bring experience, knowledge and st abilityNo need to train new internal IT staff Less downtime and less risk of losin g important emails, and ultimately business, with IT support on hand 24/7

Benefits achieved from outsourcing include:

IT Services

Protecting information, whether it is held electronically or by other means, should be at the heart of your organisation’s security planning.

In this increasingly connected world, you need to provide secure access to your corporate resources anytime and from anywhere. Users may be at home, on public transport or any other public place and accessing the network via mobiles, smartphones, tablets or any device they may choose. Access that is potentially out of your control.

Combining comprehensive access controls, strong authentication and single sign-on will give you peace of mind so you know your data and identities are secure. With outstanding protection for applications in the Cloud or on premise, your shareholders, clients and employees can be sure they are safeguarded.

Whether it’s a physical or virtual environment, we can help you build a cyber-resilient strategy fuelled by security intelligence to help safeguard your business.

Security

Your IT network sits at the core of your business infrastructure. We can help you develop a network that supports, and never slows, your business operations, a network that is ready to perform with the next generation of IT services and is able to withstand the pressures of a growing organisation.

LAN/WLAN

Architecture and designDesign and installation of hardwareSupply and management of network softwareSecurity and vulnerability assessmentsNetwork health checks and performance assessmentsWi-FiLAN

Our array of expertise covers:


IP Integration is perfectly placed to help you get the backup and storage environment that you need today, whilst future-proofing your organisation for tomorrow.

Our team will take the time to understand your business needs, propose storage solutions that help you overcome your current challenges whilst remaining ready for whatever the future might hold.

We can specify, supply and maintain leading storage solutions, and because we’re not tied to one vendor we can offer you the best market offerings to match your unique needs, taking into account factors including latency, security, footprint, budget and performance.

Storage

IT Services

Storage auditsImplementation and upgradesStorage virtualisationSSD and flashBack-up, recovery and archiveStorage-as-a-Service

Our storage services include:

Your software applications are your IT investment, so getting them right dictates your business’ competitiveness, efficiency and reliability.

We have huge experience in both implementation and supporting our clients’ key software; from desktop to enterprise business applications.

We offer our services, whether your need is helping decide on a new application, getting the best out of existing software or just improving on the manageability of what you have today.

In addition, we can ensure licensing compliance and advise on best practice for minimising licensing costs.

Delivering a modern software system requires more than just development expertise - you often need to think about firewalls, databases and system security. IP Integration has an in-house software development and systems engineering team, with full Microsoft, VMware and thin client expertise. Having all these skills in one team eliminates the communication problems that can occur when multiple companies are involved - and gives us a wider view of possible solutions.

Software

Services

Some of the country’s leading brands trust us to deploy and manage their mission critical

infrastructure. Join them...

Many of our Professional Services engagements begin with involvement from one of our consultants. We offer advice and often carry out a proof of concept before any implementation, ensuring that the resulting project is right for your business.

Acting as an extension of your team, we spend time understanding your current technology estate and how to optimise it to provide you with the best level of performance. Our extensive experience means that we can architect and design the most effective, easily scalable solution to meet your requirements and deliver the best ROI for your business.

Once we’ve worked with you to understand the best way of managing your technology, the delivery of solutions is overseen by our experienced Project Managers to ensure we meet your deadlines and requirements. They’re industry veterans at delivering business critical and complex ICT and Contact Centre Projects.

We’ll also ensure you’re fully trained and up to speed with the technology, so that you are able to get the most out of it. Our projects are not just about installing kit, we ensure that the technology you’ve invested in delivers the operational benefits you require - all day, every day.


Solutions Architecture

Design that’s right for you

At IP Integration, we take a holistic view of your business requirements and work with you to define a technology solution that will help you to meet your objectives.

Our Solutions Architects ensure that what we design works for your business and integrates seamlessly into your existing set up, so that you can maximise your return on investment from the offset without any disruption to your business.

OptimisationServiceReviews

ChangeManagement

DisasterRecovery

Consultancy Planning

ProactiveMonitoring

NetworkOperationsCentre

Systems Integration

With business environments undergoing continuous and rapid change, we make sure that your technology is working as hard for your business as you are. We take a look across your business and work out how to optimise the solutions you are currently using and merge them with new ones to maximise your return on investment.

Our partnerships with leading technology vendors, combined with our expertise, ensure that we provide you with best of breed solutions that are right for you. We project manage the implementation from the initial consultancy phase, to installation all the way through to providing an ongoing managed service, making sure everything runs smoothly.

Simplify the complex


Managed Services

IP Integration delivers market leading Managed Services for mission critical systems. We understand the importance of providing uninterrupted access to systems, data and applications, whether on-premise, hybrid or Cloud hosted.

Proactivity is at the heart of our support service. We solve any issues before they become problems, to prevent you from losing valuable productivity and to enable you to prolong the life of your technology. From our Network Operations Centre (NOC), we are constantly monitoring your systems so we can make the smallest of adjustments to ensure peak performance.

We exceed our customers’ expectations against challenging SLAs, 24/7, keeping an eye on everything from networks, servers, websites, appliances, URLs and even applications, to make sure they’re operating at peak performance.

Our Managed Services reduce your operating costs and increase reliability, while taking away the complexity of managing new and legacy technologies.

We go the extra mile in ensuring we deliver excellence in Managed Services by giving regular access to our first class Professional Services team at regular intervals throughout the life of your contract. Acting as an extension of your team, we spend time understanding your current technology estate and how to optimise it to provide you with the best level of performance.

Once we’ve worked with you to understand improvements in your use of technology, the delivery of solutions is overseen by our experienced Project Managers to ensure we meet your deadlines and requirements.

Proactive network monitoring and managementAntivirus scanningStorage virtualisationEmail managementDisaster recovery and backupFirewall and intrusion preventionPatch managementShared threat analysisOptimisation and QoS reportingVoice and video traffic managementPerformance reporting and improvement recommendations

Our service offerings include:

Application Development

Although we provide a wide range of solutions from leading vendors, our extensive experience working with Contact Centres nationwide has enabled us to develop our own suite of applications that can deliver that extra boost in performance to keep you ahead of the competition.

Our technical expertise in both CTI and IVR technologies, and our understanding of how organisations provide services to their customers and how they do business, enables us to create packaged applications that are quick and easy to deploy and deliver immediate business benefits.

Since inception, our customers have used our applications to process over £200 million worth of payments, automatically route more than 250 million calls and conduct over 2 million customer surveys. Every day our applications are helping organisations to not only change the way they work with their customers, but to offer new and innovative services.

You can’t fit a square peg into a round hole


We’ve spent time working with you to specify and install the technology you needed – did you think we would just leave you to it?

In order to make the adoption process as quick and easy as possible, we offer a comprehensive training programme for users of all levels within your organisation - from an essential “floor walking” exercise for basic users on the day of implementation, through to formal classroom sessions for system managers and ICT professionals. Our personnel, expertise and facilities are available to ensure your training is planned, scheduled and delivered professionally and at a time that suits you.

Our team of consultants, design experts and project managers all understand the importance of education, so will always allow for a comprehensive training program when defining and delivering a solution.

Training

Case Studies

How we helped The

Caravan Club

How we helped

DialAFlight

“Having selected IPI, we have been delighted at the strength of relationship built with members of

their team. Their commitment to focus on building a deep understanding of The Club has been honoured and we have benefited from great continuity in personnel leading up to/since the

system went ‘Live’ in November 2013.”

Head of Operations, Member Services

The Caravan Club

Communications ManagerDialAFlight

“We have been with IPI for years now and no matter what the request we

find them very responsive and helpful. We are regularly updated about all things that could potentially impact

our business and the level of customer care is outstanding.”


Our strategic partners

Awards

Comms National Best Enterprise Contact Centre Solution 2015

UKCCF London & South East Technology Partnership of the Year 2015

Passionate about improvingyour customer engagement?

Then talk to us now.

[email protected]

0118 918 4600

ip integration transforming customer engagement

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