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IoT - the next big thing in digital transformation Munich, June 21st

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Page 1: IoT - the next big thing in digital transformationfs-media.nmm.de/ftp/ITI/ITA/files/vortraege/3_2106_BVDW.pdf · customer behavior and incorporating into business model Implementing

IoT - the next big thing in digital transformation

Munich, June 21st

Page 2: IoT - the next big thing in digital transformationfs-media.nmm.de/ftp/ITI/ITA/files/vortraege/3_2106_BVDW.pdf · customer behavior and incorporating into business model Implementing

About me

• Achim Himmelreich• Family Man• Age: 46• Residence: Cologne• Diplom-Kaufmann (Universiy of

Cologne)• 20 Years Management

Consultancy• Since June 2016 Capgemini,

Digital Transformation• Vice President BVDW

Page 3: IoT - the next big thing in digital transformationfs-media.nmm.de/ftp/ITI/ITA/files/vortraege/3_2106_BVDW.pdf · customer behavior and incorporating into business model Implementing

An association of some 600 member companies of the digital economy, an industry with

sales of EUR 133 billion and 500.000 jobs.

Tasks: Develop topics, promote dialog, create platform, honor performance, form network,

pursue digital policy, offer orientation, bundle know-how, create transparency.

The BVDW is the central representation of interests. Be a part of it!

WE ARE THE NET

Page 4: IoT - the next big thing in digital transformationfs-media.nmm.de/ftp/ITI/ITA/files/vortraege/3_2106_BVDW.pdf · customer behavior and incorporating into business model Implementing

The topic-specific focus groups, expert groups, initiatives and departments work in a practical and

result-driven fashion. The possibility to position yourself as a company in a visible manner and

drive your business models.

In approx. 130 sessions & roundtables up to 80 projects a year are implemented.

40 workshops and 500 calls reflect the dynamic work approach of the sector.

The BVDW continues to develop relevant topics. Get involved!

TOPICS

Page 5: IoT - the next big thing in digital transformationfs-media.nmm.de/ftp/ITI/ITA/files/vortraege/3_2106_BVDW.pdf · customer behavior and incorporating into business model Implementing

Digital transformation is muchmore than the implementation of

technology.

Digital transformation leads to theholistic scrutinizing of the existing

business model facing the newpossibilities of digitization.

Page 6: IoT - the next big thing in digital transformationfs-media.nmm.de/ftp/ITI/ITA/files/vortraege/3_2106_BVDW.pdf · customer behavior and incorporating into business model Implementing

And now – why is the internet of things (IoT) the next big

thing in digitization and maybe even the biggest?

The answer lies in the cumulative effect of new technologies where

every new technology represents the basis for even more

technological applications

Page 7: IoT - the next big thing in digital transformationfs-media.nmm.de/ftp/ITI/ITA/files/vortraege/3_2106_BVDW.pdf · customer behavior and incorporating into business model Implementing

The arrival of IoT applications in the mass market

represents the so called „Knee of Curve“ in the exponential

growth function of innovation

Page 9: IoT - the next big thing in digital transformationfs-media.nmm.de/ftp/ITI/ITA/files/vortraege/3_2106_BVDW.pdf · customer behavior and incorporating into business model Implementing

And what does that mean for specific industries?

Retail

Health

Mobility

Manufacturing

Smart Home

Page 10: IoT - the next big thing in digital transformationfs-media.nmm.de/ftp/ITI/ITA/files/vortraege/3_2106_BVDW.pdf · customer behavior and incorporating into business model Implementing

Digital Potentials

New customer segments

and revenue streams

Customer insights through

generated data

Customer value

enhancement through the

usage of different

distributional channels

Increased process

efficiency through faster

customer communication and

predictive data analytics

Disruptive Challenges

Defining a valuable

business model regarding

distributional change and

polarization

Managing changes in

customer behavior and

incorporating into business

model

Implementing a successful

seamless commerce

approach

Benefit from main

innovation areas in retail

(Big Data & analytics, convenience & security, loyalty & entertainment)

Retail. A new and seamless customer journey is emerging leading to new challenges and potentials

Seamless Customer Journey & Enabler

Information Gathering

Offering

Sales

AftersalesService

Customer journey

Seamless commerce enabler

Mobile

SocialPayment

StoreLocal

Online

Emotion

Source: Mücke, Sturm & Company

Page 11: IoT - the next big thing in digital transformationfs-media.nmm.de/ftp/ITI/ITA/files/vortraege/3_2106_BVDW.pdf · customer behavior and incorporating into business model Implementing

Health. IoT will change the health regime from the curative

to a prophylactic paradigm, based on individual data.

Wearables Under the Skin Devices

Nanoprobes

Page 12: IoT - the next big thing in digital transformationfs-media.nmm.de/ftp/ITI/ITA/files/vortraege/3_2106_BVDW.pdf · customer behavior and incorporating into business model Implementing

Mobility. The car becomes an integral part of the digital ecosytem, mobility as a whole changes from product toservice.

Cloud

Connected

Services

Infotainment System(Direkter Zugriff)

Smartphone(Remote-Access)

Online Portal(Booking)

Automobil

CRMData

Connected Services(Entwicklung)

Industry

Location Based Services

After Sales (e.g. Update Infotainment)

Insurances

Damage Handling (eCall)

New Services („Pay per Use“)

Services

Connected Cars / Car Sharing

Connected Mobility Services

Retail

Location Based Services / Personal

Recommendations

Location Based Services

/ Couponing

New Sources of revenueDigital Ecosystem

Page 13: IoT - the next big thing in digital transformationfs-media.nmm.de/ftp/ITI/ITA/files/vortraege/3_2106_BVDW.pdf · customer behavior and incorporating into business model Implementing

Manufacturing: Robotics, 3D-Printing, Intelligent Logistics will

change the way we produce and lead to platform based

economics.

Page 14: IoT - the next big thing in digital transformationfs-media.nmm.de/ftp/ITI/ITA/files/vortraege/3_2106_BVDW.pdf · customer behavior and incorporating into business model Implementing

Smart Home. Although it will take some time our homes will

be become an integral part of the digital ecosystem.

Page 15: IoT - the next big thing in digital transformationfs-media.nmm.de/ftp/ITI/ITA/files/vortraege/3_2106_BVDW.pdf · customer behavior and incorporating into business model Implementing

Achim Himmelreich

Vice President BVDW

Digital Transformation

Capgemini Business Technology

[email protected]

[email protected]

Many thanks for your attention!