introductions - american public works association · data inventory core aam program process tools...
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Advanced Asset Management & Strategic Planning -
Making it Work for the Small Agency
Duncan RoseVP / Service Group Manager USA, Mgt Consulting & Asset ManagementGHD LLC180 S. Cherry Street, Suite DMonticello, Florida 32344Office: 850 997-5333Cell: 850 [email protected]
Kim PresnellCity ManagerDeFuniak SpringsPost Office Box 685DeFuniak Springs, Fl 32435Office: [email protected]
ManagementEngineeringEnvironment
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IntroductionsKim Presnell –• City Manager, City of DeFuniak Springs, Florida • Former Director of Utility and Public Works for the City
of Chattahoochee, Florida. • Eighteen years municipal government experience. • BS University of Alabama, with a dept study in Public
Administration and development of a Senior Project focused on Advanced Asset Management and Strategic Planning.
Duncan Rose• Vice President, Management Consulting - USA, GHD LLC;• Former city/county manager; • Co-author of WEF’s Managing the Water/Wastewater
Utility; • 30 plus years state & local government management; • Adjunct Faculty, Florida State University, Askew School of
Public Policy and Administration; • BA, MSP, MAPA.
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USEPA Workshopsepa.gov/owm/featinfo
International Infrastructure Management Manual
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Context of Advanced Asset Management• US utilities and public works departments face major
challenges to renew an aging infrastructure while simultaneously addressing growth and security needs.
• New revenues – federal or local – will be increasingly difficult to come by.
• A large part of meeting the challenge must come from better techniques for managing our assets.
• New concepts, new techniques and new technologies have been aggressively deployed in our private sector and in other countries.
• These techniques - this emerging paradigm - can change the way we manage our utilities. But how to proceed?
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Bottom Line: Emergent PW Profile• Increasing demand – water and wastewater, roads,
stormwater management, facilities, fleet• Diminishing available resources • Leveling of “production efficiencies,” increasing costs• Increasing requirements, output restrictions • Aging infrastructure
Result: Increasingly expensive treatment options• Aging stakeholder base – more and more on fixed income• Diminishing technical labor pool running larger and more
sophisticated plants, equipment, and facilities• Outflow of knowledge with retiring labor base• Increasing resistance to rate and tax increases
Result: Increasingly complex management environment
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The Consequences of Asset Failures Can Be Severe
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All Assets Deteriorate and Eventually Fail…
Sediment build-up increasingly restricts flow
. . . How to minimize the total life-cycle cost of managing the failure process?
Cleaning & relining adds 50 years life
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AAM Focuses on Three Fundamental Management Decisions:
• What are my work crews doing and where are they doing it?
• What CIP projects should be done and when?• When to repair, when to renew and when to
replace?
These decisions typically account for at least 80% of a Utility’s annual expenditures!
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“What is Asset Management?”
What is AM?
DefinitionPrinciples
“Meta” FrameworkBest Practices
Why doAM?
BenefitsOutcomes
PayoffVision
What “deliverables”
do I get?
TAMPAMP
Validated CIPOptimized Maint Program
Replacement PlanFunding Strategy
How to do it?
Core Processes& Techniques
Toolkit
How do Imove
forward?
6 Core Approaches
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Building the “AM MetaBox”
• Definition• Life cycle• Four “conceptual
framework” views of Asset Management
• Charter Principles• An Asset
Management Plan
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Advanced Asset Management (“AAM”) is a management paradigm and a body of management practicesthat is applied to the entire portfolio of infrastructure and humanassets at all levels of the organizationthat seeks to minimize the total cost of acquiring, operating, maintaining and renewing the assets within an environment of limited resourceswhile continuously delivering the service levels customers desire and regulators requireat an acceptable level of business risk to the organizationIn a cultural environment that encourages maximum development and satisfaction of our human assets.
“Meta” View 1: Our Definition of AAM
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“Meta” View 2: Lifecycle AM Functional ElementsAUDIT &REVIEW
DISPOSE
REPLACE
RENEW/ REHABILITATE
MONITORCONDITION &
PERFORMANCE
PLANNINGSTRATEGIES
CREATION orACQUIRE
ACCOUNTING &ECONOMICS
OPERATE
MAINTAIN
ASSESS RISKS &
INVESTMENTS
LEVEL OF SERVICE
DEMANDANALYSIS
COST OF SERVICE
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“Meta” Views 3 – 6: Four Different Views of “Asset Management”
• The “Quality Elements” View• The “Management Framework” View• The “5 Core Management Questions”
View• The “Core Processes and Practices” View
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“Meta” View 3: The “Quality Elements”View
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“Meta” View 4: The “Management Framework” Perspective
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“Meta” View 5: The “5 Core Questions” View
5. Given the above, what is my best long-term funding strategy?
4. What are my best “minimum life-cycle-cost” CIP and O&M strategies?• What alternative management options exist?• Which are most feasible for my organization?
3. Given my system, which assets are critical to sustained performance?How does it fail? How can it fail? What is the likelihood of failure? What does it cost to repair?What are the consequences of failure?
2. What is my required sustained Level Of Service?• What is the demand for my services by my stakeholders?• What do regulators require?• What is my actual performance?
1. What is the current state of my assets?• What do I own?• Where is it? • What condition is it in?• What is its remaining useful life?• What is its economic value?
Core Questions
5. Given the above, what is my best long-term funding strategy?
4. What are my best “minimum life-cycle-cost” CIP and O&M strategies?• What alternative management options exist?• Which are most feasible for my organization?
3. Given my system, which assets are critical to sustained performance?How does it fail? How can it fail? What is the likelihood of failure? What does it cost to repair?What are the consequences of failure?
2. What is my required sustained Level Of Service?• What is the demand for my services by my stakeholders?• What do regulators require?• What is my actual performance?
1. What is the current state of my assets?• What do I own?• Where is it? • What condition is it in?• What is its remaining useful life?• What is its economic value?
Core Questions
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“Meta” View 6: The “Core Processes and Practices” View
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“Meta” View 7:Charter
Principles
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The Total Asset
Management Plan
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“Meta” View 8:The Enterprise
Asset Management
Plan
ExecutiveDocument
PurposeLevels of ServiceGrowth DemandLifecycycle PlanningFinancial ForecastsImprovement PlanSignificant Negative EffectsIssues
IntroductionSection - 2
Corporate OverviewOwnership Goals &ObjectivesActivity Business OverviewAsset Management PlanningProcessAMP Development Model
Improvement PlanSection - 9
Current StatusImprovement ProgrammePerformance MeasuresMonitoring & Review
Financial AnalysisSection - 7
Key AssumptionsConfidence LevelsFinancial StatementsFinancial ProjectionsValuation ForecastsFunding Strategies
Processes & PracticesSection - 8
Current ProcessesAsset StrategiesAsset Data & SystemsTarget ProcessesTarget Data & SystemsGap Analysis
Growth & DemandSection - 4
Key Demand DriversPopulation GrowthTraffic GrowthRegional DevelopmentStrategyDemand ManagementGrowth related Cap Ex
Levels of ServiceSection - 3
Customer ExpectationsStrategic & Corporate GoalsLTCCP Outcomes (QBL)Current Service StandardsTarget Level of ServicesService Options & CostsPerformance CriteriaLOS related Cap Ex
AMP References &Acknowledgements
Section - 10
Reports and References
RiskSection - 6
Risk FrameworkLikelyhoodConsequence
Lifecycle ManagementSection - 5
MAINTENANCE PLANKey AssumptionAsset ActivitiesOpex CriteriaOpex PlanSummary of the networkIssues
RENEWAL PLANKey AssumptionsAsset Renewal ActivitesRenewal CriteriaRenewal Plan
NEW WORKS PLANKey AssumptionCapex Evaluation ProcessNew Works Plan
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Example: Organizational AM Strategies
Strategy without action is merely a dream!
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Inside the AM Metabox
Condition Assessm
ent
Business Risk E
xposure
Level 3Level 2Level 1
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Perf
orman
ce
Time
Initial “Design” Capability
Minimal Performance Level“Inherent” Deterioration Curve
“Managed” Deterioration Curve
ManagementZone
The yin-yang of asset failure
“Failure is defined as the inability of any asset to do what its users want it to do.”
John Moubray
Key to Sustainable Performance –Understanding How Our Assets Fail
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Per
form
ance
Time
P1 Vibration
X P2 OilX
P3 Audible NoiseX
F FailureX
P4 Tactical HeatX
PX
“P to F”IntervalMonitoring
“Failure Mode” Analysis, Condition-based Monitoring,Predictive Maintenance &
“Reliability Centered Maintenance”
Findings:• Only a moderate
relationship between preventivemaintenance and failure
• 30 to 70% of equipment maintenance is misdirected!
AM is all about
“managing the potential to fail”
Key to Sustainable Performance –Understanding How Our Assets Fail
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Core AAM Program Process Tools
InventoryAssets
AssessCondition
DetermineResidual
Life
DetermineReplacement
$ & Date
Set TargetLOS
AssignBRE Rating(Criticality)
DetermineAppropriateMaintenance
DetermineAppropriate
CIP
FundYour Strategy Build the AMP
Confidence LevelRating;
Strategic Validation;ORDM
FMECA;Business Risk Exp;Delphi Technique
Expected Life Tables;
Decay Curves
Valuation;Life Cycle Costing
Root Cause; RCM;PdM;
ORDMRenewal Annuity
Condition Assessment,
RatingMethodologies
System Layout;Data Hierarchy;Data Standards;Data Inventory
Demand Analysis;Balanced Scorecard;Performance Metrics
Asset Mgt Plan, Polices & Strategy,
Annual Budget
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Storyline
Basic Tools 1:USEPA Training
Workshops
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Basic Tools 2: Maryland Center For Environmental Training
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Basic Tools 3: WERF’s AMPLE - Asset Management Program Learning Environment
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Confidence LevelRating;
Strategic Validation;ORDM
FMECA;Business Risk Exp;Delphi Technique
Expected Life Tables;
Decay Curves
Valuation;Life Cycle Costing
Root Cause; RCM;PdM;
ORDM
Asset Mgt Plan, Polices & Strategy;
Annual Budget;Renewal Annuity
System Layout;Data Hierarchy;Data Standards;Data Inventory
Core AAM Program Process Tools
InventoryAssets
AssessCondition
DetermineResidual
Life
DetermineReplacement
$ & Date
Set TargetLOS
AssignBRE Rating(Criticality)
DetermineAppropriateMaintenance
DetermineAppropriate
CIP
FundYour Strategy
Demand Analysis;Balanced Scorecard;Performance Metrics
Build the AMP
Asset Mgt Plan, Polices & Strategy,
Annual Budget
Condition Assess Protocol,
RatingMethodologies
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FACILITIES
PARENT ASSET
ASSET
CHILD ASSET
FACILITIES
PARENT ASSET
ASSET
CHILD ASSET
FACILITY
ASSET
CHILD ASSET
CHILD ASSET
PARENT ASSET
ASSET
CHILD ASSET
CHILD ASSET
PARENT ASSET
FACILITY
ASSET
CHILD ASSET
CHILD ASSET
ASSET
CHILD ASSET
CHILD ASSET
PARENT ASSETPARENT ASSET
ASSET
CHILD ASSET
CHILD ASSET
ASSET
CHILD ASSET
CHILD ASSET
PARENT ASSETPARENT ASSET
The Asset Hierarchy
An agency’s data standards are the backbone of its management capabilities
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The Data Standard:The Major Components of Asset Data
Asset ID:• Physical Attributes
• Geo-reference
• O&M Manuals
• Drawings/Photos
• Life Cycle Costs
Primary Cost Unit Minor code Number of Units $/Unit Allocated CostDirect Labor
Direct Pay 2.5 hours $42.00 $105.00 Overhead .5 hours $6.00 $3.00 Benefit Burden 1 $8.20 $8.20 FICA, etc 1 $2.20 $2.20
MaterialsVehicle 1.5 hours $47.15 $70.73 Pipe 160 feet 8” PVC $1.20/foot $ 192.00
• Knowledge & Strategy
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The “Maintenance Managed Item” (MMI)• "Maintenance Managed Item"
or "MMI" refers to the lowest level of an asset's physical structure that is to be recognized within an asset register where the registry is structured as a nested hierarchy of physical assets.
• Typically, an MMI is set at that level of the hierarchy at which an asset is individually maintained or at which management decisions to repair, refurbish or replace are made.
Or?
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Chattahoochee’s Efforts
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Condition Assess Protocol,
RatingMethodologies
Confidence LevelRating;
Strategic Validation;ORDM
FMECA;Business Risk Exp;Delphi Technique
Expected Life Tables;
Decay Curves
Valuation;Life Cycle Costing
Root Cause; RCM;PdM;
ORDM
Asset Mgt Plan, Polices & Strategy;
Annual Budget;Renewal Annuity
System Layout;Data Hierarchy;Data Standards;Data Inventory
Core AAM Program Process Tools
InventoryAssets
AssessCondition
DetermineResidual
Life
DetermineReplacement
$ & Date
Set TargetLOS
AssignBRE Rating(Criticality)
DetermineAppropriateMaintenance
DetermineAppropriate
CIP
FundYour Strategy
Demand Analysis;Balanced Scorecard;Performance Metrics
Build the AMP
Asset Mgt Plan, Polices & Strategy,
Annual Budget
Current State of the Practice:CONDITION ASSESSMENT PROGRAMS
(CAP’s) CAP 1 - A simple scoring system e.g.
good,fair,poor or 1-3 ,1-5 or 1-10
CAP 2 - A matrix scoring system withmultiple distress factors and weightings to derive a score
CAP 3 - Use of sophisticated techniquesto determine the resident life to intervention or end of physical life
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Levels 1 & 2: AWWA’s “Plant Manager”
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Emergent “National” Standards - Pipes
National Association of Sewer Service Companies (NASSCO)Water Research Centre (WRc), Manual of Defect Classification
“PACP” - Pipe Assessment Certification Program
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Relating Condition to Performance
Condition Assessment – Performance Measures
MAINTENANCECATEGORY
MAINTENANCEELEMENT
PERFORMANCEMEASURE LEVELS OF SERVICE
Pavement Structure
Pavement Structure
International Roughness Index
Roads reconstructed in past 5 years
IRI < 181
Roads not reconstructed in past 5 years
Percentage of pavement in good condition must remain the same or increasePercentage of pavement in poor condition must remainthe same or decrease
Pavement Condition Index
Roads reconstructed in past 5 years
PCI > 80
Roads not reconstructed in past 5 years
Percentage of pavement in good condition must remain the same or increasePercentage of pavement in poor condition must remain the same or decrease
Friction number (skid numbers)
Skid number > 40
Distress Modes Rating 1-5 Weighting* Score
Corrosion 3 3 9
Vibration 1 1 1
Leakage 2 1 2
Heat 4 2 8
Performance 2 3 6
Noise 1 1 1
Condition Rating 27
Example: Condition Assessment Protocol 2
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Example: Condition Assessment Protocol
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Determining “Remaining Useful Life”
• Level 1– Effective Life Table
• Level 2– Effective Life Table + Modification Factors
• Level 3– Direct observation Tables
• Level 4– Condition/decay curve-Based Tables
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The “Table of Effective Lives” Approach
• Sources:– Manufacturers– Industry Associations– GASB– Colleagues– Consultant Engineers– Research
• Professional associations• Universities
– International community
Effective Lives (Years)Class Asset Type Effective Lives
1 Civil 752 Pressure Pipework 603 Sewers 1004 Pumps 405 Valves 306 Motors 357 Electrical 308 Controls 259 Building Assets 3010 Land 300
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“Average Effective
Life”Tables
Impacts that increase
life
Impacts that reduce
life
Actual Effective Physical Life
Design Life
Amending Standard Effective Lives
Level 2 - 3Standard Effective Life Variation Factor Matrix
FACTORSIMPACT RATING FACTORS
1 2 3 4 51 DESIGN STANDARDS2 CONSTRUCTION QUAL.3 MATERIAL QUALITY4 OPERATIONAL HISTORY5 MAINTENANCE HISTORY6 OPERATING ENVIRONM.7 EXTERNAL STRESSES
+10% + 5% 0% - 5% -10%+10% + 5% 0% - 5% -10%+10% + 5% 0% - 5% -10%+10% + 5% 0% - 5% -10%+10% + 5% 0% - 5% -10%+10% + 5% 0% - 5% -10%+10% + 5% 0% - 5% -10%
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Example: “Direct Observation” Table
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Data Collection Strategies
Attributes
Assets
Few
All
All
C
B
A
Few
D
Critical
Critical
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Confidence LevelRating;
Strategic Validation;ORDM
FMECA;Business Risk Exp;Delphi Technique
Expected Life Tables;
Decay Curves
Valuation;Life Cycle Costing
Root Cause; RCM;PdM;
ORDM
Asset Mgt Plan, Polices & Strategy;
Annual Budget;Renewal Annuity
System Layout;Data Hierarchy;Data Standards;Data Inventory
Core AAM Program Process Tools
InventoryAssets
AssessCondition
DetermineResidual
Life
DetermineReplacement
$ & Date
Set TargetLOS
AssignBRE Rating(Criticality)
DetermineAppropriateMaintenance
DetermineAppropriate
CIP
FundYour Strategy
Demand Analysis;Balanced Scorecard;Performance Metrics
Build the AMP
Asset Mgt Plan, Polices & Strategy,
Annual Budget
Condition Assess Protocol,
RatingMethodologies
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Two Accounting Views
• Financial accounting– GAAP driven– Financial statement reporting - external– “fairly present the result of operations on financial
condition” test– “Audit trail” paradigm
• Managerial accounting– Not GAAP driven, rather,“business case” driven –
decision focused– Management analysis reporting – internal– “Cost” focused
Original Cost
Replacement Cost
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Condition-Based Depreciation
0% 50% 100%
% Effective Life Consumed
Value
20%
Renewal cost = (% Effective Life Consumed)N * Replacement CostCB Depreciated Cost = (Life to date/estimated useful life)N * Original Cost
Condition Based Value (Say, N = 3)Condition Based Value (Say, N = 4)
Condition Based Value (N < 1)
~Straight Line (N = 1)
Major passive assets, N = 4Architectural passive assets, N = 3Mech/elec & other dynamic assets, N = 2
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Determining Replacement Cost
• Level 1– Original cost x General Cost Index (eg, CPI)
• Level 2– Original cost x Sector-based Cost Indices (eg, ENR,
Means CCI)– “Greenfields to Brownfields” conversion costs
• Level 3– “Modern Equivalent Engineered Replacement Asset”
(MEERA)– Detailed site-based cost analysis
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Which Valuation Technique?
Financial Accounting• Used for GASB reporting
purposes• Choice of:
– Historic depreciation– Modified or
“preservation” approach
Managerial Accounting• For renewal and
replacement analysis• For long-term funding
strategies including rate setting
• Choice of:– Condition-based
renewal– Depreciated
replacement
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Confidence LevelRating;
Strategic Validation;ORDM
FMECA;Business Risk Exp;Delphi Technique
Expected Life Tables;
Decay Curves
Valuation;Life Cycle Costing
Root Cause; RCM;PdM;
ORDM
Asset Mgt Plan, Polices & Strategy;
Annual Budget;Renewal Annuity
System Layout;Data Hierarchy;Data Standards;Data Inventory
Core AAM Program Process Tools
InventoryAssets
AssessCondition
DetermineResidual
Life
DetermineReplacement
$ & Date
Set TargetLOS
AssignBRE Rating(Criticality)
DetermineAppropriateMaintenance
DetermineAppropriate
CIP
FundYour Strategy
Demand Analysis;Balanced Scorecard;Performance Metrics
Build the AMP
Asset Mgt Plan, Polices & Strategy,
Annual Budget
Condition Assess Protocol,
RatingMethodologies
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Example: Demand ProjectionFigure H
Proposed ExpansionsBig Creek, Johns Creek, Cauley Creek Drainage Basins
CIP Business Plan
0
10
20
30
40
50
60
1994 1996 1998 2000 2002 2004 2006 2008 2010 2012 2014 2016 2018 2020
Year
Max
imum
Mon
thly
Was
tew
ater
Flo
w, M
GD
Capacity 36.0 MGD
Capacity 39.8 MGD
Cauley Creek Expansion to 5.0 MGD Diversion to Cobb Chattahoochee Tunnel - 3.8 MGD Johns Creek Expansion to 15 MGD
Existing Treatment Capacity 33.5 MGD
Expanded Capacity 47.8 MGD
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Example:Demand Analysis
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Example: LOS
Statement
ENVIRONMENTAL
Key Performance Indicators 2005 Target Level of Service
1. OCSD will comply with effluent quality standards. a. Compliance with all Ocean Discharge Permit Limits, % 100% b. Concentration of Emerging Chemical Constituents of Concern,
Plant No. 1 Secondary Effluent NDMA < 150 ppt 1,4 Dioxane <2ppb
c. Effluent total coliform bacteria after initial dilution, mpn <1,000 d. Source Control permitee compliance with permit conditions, percent
>90%
2. OCSD will manage flows reliably. a. Frequency of use of emergency 1-mile outfall 0 per year during dry
weather < once per 3 years in peak wet weather
b. Sanitary sewer spills per 100 miles < 2.1 c. Contain sanitary sewer spills within 5 hours 100%
3. OCSD’s effluent will be recycled. a. Treated effluent reclaimed, % (flow) 4% (10 mgd)
4. OCSD will implement a sustainable biosolids management program.
a. National Biosolids Program Certification for Environmental Management System
Maintain
b. Percent of biosolids beneficial reuse Class "B"
Class "A/EQ"
100% 40% 60%
5. OCSD will improve the regional watershed. a. Dry weather urban runoff collected and treated 4 mgd b. Rainfall induced inflow and infiltration, wet weather peak factor <2.2 c. Stormwater management, % of treatment process area runoff
treated on-site 100%
d. Per capital wastewater flow rate, gallons per person per day <105 6. OCSD will protect the air environment.
a. Odor complaints: Reclamation Plant No. 1 Treatment Plant No. 2 Collection System
5 4
b. Air emissions health risk to: Community, cancer risk per 1 million Employees
<25 <25
c. Air mass emissions permit compliance, % 100%
SOCIAL
Key Performance Indicators 2005 Target Level of Service
1. OCSD will be a good neighbor and will be responsive to its customers. a. Off site Biosolids nuisance complaints 0 b. Odor complaint response Treatment Plants within 1 hour
Collection System within 1 working day
100% 100%
c. Restore collection service to customer within 8 hours 100% d. Respond to public complaints or inquiries regarding construction
projects within 1 working day >90%
e. Respond to collection system spills within 1 hour 100% f. New connection permits processed within one working day >90% g. Dig Alert response within 48 hours 100%
2. OCSD will provide public access to OCSD information. a. Public Records Act requests within 10 working days 100% b. Post Board/Committee Agenda Packages 72 hours prior to
meeting 100%
c. Post studies and reports on OCSD website within 1 week of receive/file.
100%
3. OCSD will take care of its people. a. Training hours per employee 45 b. Employee Injury Incident Rate <3.75
ECONOMIC
Key Performance Indicators 2005 Target Level of Service
1. OCSD will exercise sound financial management. a. New borrowing Not more than
annual Capital Improvement Program requirements
b. COP coverage ratio Between 1.25 and 2.0
c. COP service Principal and Interest < than O&M expenses
d. Annual SFR user fee increase not more than 15% e. Annual user fees Sufficient to cover all
O&M requirements f. Annual increase in collection, treatment, and disposal costs per
million gallons < 10%
g. Annual variance from adopted reserve policy <5%
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Pump Station LOS Requirements Security,Sewer Spills, Odor, Noise,
Safety, Appearance
Controls
Electrics
Wet & Dry Wells
InletScreen
Pumps2 No.
ForcedMainPipes
& ValvesInlet Sewer
Superstructure
Land & Imprv.
Different LOS for Each Asset
Pump StationLOS
AdequacyDependability/ReliabilityEfficiency
External LOSSSOs: “No preventable”3 Odor complaints p.yr.35 decibels @ boundaryOS&H complianceNPDES/ CMOM compliance
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System Performance Requirements
Sewer Spills, Odor, Noise, Safety, Water Quality
ReliabilityAvailabilityPerformance
System Performance – Internal Levels of Service
External LOSTargets NPDES Permit
BOD 10 mg/lSS 15 mg/l TN 2 mg/lP 1 mg/l
NetworkCollectionSystems
TrunkSewer
Systems
TreatmentPlant
DisposalSystem Final Discharge
Different LOS for Each of these
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Confidence LevelRating;
Strategic Validation;ORDM
FMECA;Business Risk Exp;Delphi Technique
Expected Life Tables;
Decay Curves
Valuation;Life Cycle Costing
Root Cause; RCM;PdM;
ORDM
Asset Mgt Plan, Polices & Strategy;
Annual Budget;Renewal Annuity
Condition Assessment
RatingMethodologies
System Layout;Data Hierarchy;Data Standards;Data Inventory
Core AAM Program Process Tools
InventoryAssets
AssessCondition
DetermineResidual
Life
DetermineReplacement
$ & Date
Set TargetLOS
AssignBRE Rating(Criticality)
DetermineAppropriateMaintenance
DetermineAppropriate
CIP
FundYour Strategy
Demand Analysis;Balanced Scorecard;Performance Metrics
Build the AMP
Asset Mgt Plan, Polices & Strategy,
Annual Budget
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The Concept of “Failure Mode”:The Four Core “Failure Modes”
MAJOR FAILURE MODES
PERFORMANCE /LEVEL OF SERVICE
(OUTPUT)
Discharge Quality
Air / NoiseComplaint
Number Of Spills
Safety OSHA
Internal Levels of Service
Complaint Response
Odor Complaints
Risk BRE
Current &
Future
External Regulation
AVAILIBILITY(DEMAND,CAPACITY,QUANTITY)
Utilization Knowledge
SCADALoad History
COST(PERFORMS OKAY
BUT COSTS TOO MUCH)
Investing in Efficiencies
MORTALITYRELIABILITY
(END OFPHYSICAL LIFE)
AgeDesign Specifications
OperationsUtilization
MaintenanceManufacturing
InstallationOperating Environment
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Ris
k/Li
kelih
ood
Consequence
High
LowHigh
A
B
C
• What is the likelihood of failure ? (risk)• What is the cost of failure? (consequence)
Determining “Significant” Failures: The Risk – Consequence Trade-off
D
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Failure Risk/Consequence Drives Work Program
Ris
k/Li
kelih
ood
ConsequenceLow
High
High
A “Good”
B “Poor”
C “Good”
D “Fair”Worst First?
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Failure Risk/Consequence Drives Work Program
Ris
k/Li
kelih
ood
ConsequenceLow
High
ImmediateWork
AggressiveMonitoring Program
Sample Monitoring
AggressiveMonitoring Program
AggressiveMonitoring Program
High
A
B
C
D
The Risk ( Criticality ) Metric
CurrentRiskCost
Business Risk
Exposure(BRE)
CostsOf
Failure
Costs of the
Consequence FailureImpacts
ProbabilityOf
Failure
Related toCondition,Reliability
&Redundancy
= X
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BRE* 1 - Simple Approach
PoF / Likelihood
CoF / Consequence of Failure Low High
3
1 2 3
3
2 4
6 9
6
1 2 3
2
1
High
* Business Risk Exposure
Level 1 - Simple
ASSET No. PROBAB. CONSEQ. RISK RATING
1 .60 4 2.42 .70 2 1.43 .40 5 2.04 .68 10 6.8 *5 .95 7 6.7 *6 .10 10 1.0
* THESE REQUIRE FURTHER INVESTIGATION
Risk Rating = Probability X Consequence
Level 2 – IntermediateMultiple Elements
ENHANCED FMECA ANALYSIS TECHNIQUES
ELEMENT RATING WEIGHTING MAX. SCORE
Safety
Environment
Functionality
1 - 5
1 - 5
1 - 5
Cost 1 - 5
10
6
5
8
50
30
25
40
145
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Example: Risk/Consequence Table
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Confidence LevelRating;
Strategic Validation;ORDM
FMECA;Business Risk Exp;Delphi Technique
Expected Life Tables;
Decay Curves
Valuation;Life Cycle Costing
Root Cause; RCM;PdM;
ORDM
Asset Mgt Plan, Polices & Strategy;
Annual Budget;Renewal Annuity
Condition Assessment
RatingMethodologies
System Layout;Data Hierarchy;Data Standards;Data Inventory
Core AAM Program Process Tools
InventoryAssets
AssessCondition
DetermineResidual
Life
DetermineReplacement
$ & Date
Set TargetLOS
AssignBRE Rating(Criticality)
DetermineAppropriateMaintenance
DetermineAppropriate
CIP
FundYour Strategy
Demand Analysis;Balanced Scorecard;Performance Metrics
Build the AMP
Asset Mgt Plan, Polices & Strategy,
Annual Budget
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Infrastructure Assets — Strategic Planning
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• Renewal:– Repair – normal periodic maintenance, minor in nature,
anticipated in the normal operation of the asset; no enhancement of capabilities
– Refurbish/Rehabilitation– replacement of a component part or parts or equivalent intervention sufficient to return the asset to level of performance above minimum acceptable level; may include minor enhancement of capabilities; typically funded out of capital budgets
– Replace• Without enhancement – substitution of an entire asset with a new or
equivalent asset without enhancement of capabilities• With enhancement - substitution of an entire asset with a new or
equivalent asset with enhanced capabilities
• Non-Asset Solutions
Definitions
71
Bringing It All Together: The “Repair/Refurbish/Replace” Decision
1. “Fix when broke” (“Run-to-failure”)2. End of prescriptive life
1. “12 years old”2. “3,000 run-time hours”3. 35,000 miles
3. “Seat-of-pants rule of thumb”1. “3 breaks per mile” or “in 24 months”2. “Poor” condition (and “worst first”)3. FCI > 6% (Facility condition index – O&M as a % of
replacement cost)
4. Optimized (Renewal) Decision Making - O(R)DM
72
What is “ODM” (Optimal Decision Making)?
• Systematic search for lowest cost investment solution• Based on interaction of:
– Cost trends (Direct O&M, Indirect)– Condition trends (Decay/survivor curve)– Risk-consequence trends
• The major approach: combination of– Lowest average cost per year of residual life
• NPV• Iterative alternatives
– “Intervention” points• Maximum risk level• Minimum condition
25
73
What Do We Mean By “Alternative Treatment Options?”
Maintenance Options Refurbish Options Replacement Options
Maint Option 1
Maint Option 2
Maint Option 3
Refurb Option 1
Refurb Option 2
Refurb Option 3
Replace Option 1
Replace Option 2
Non-Asset Options
Non-Asset Option 1
74
Our “Decision Rule” – Level 2 -3Maintenance Option 1..N
Direct Costs
Indirect Costs
Total Costs
Year 1 Year 2 Year 3 … Year 7
PV Total Costs
“Search for the Alternative Treatment with the lowest average annual (present value) costs.”
Say, a 7 year solution
Refurbish Option 1..N
Direct Costs
Indirect Costs
Total Costs
Year 1 Year 2 Year 3 … Yr 20
PV Total Costs
Say, a 20 year solution
Estimated total costs for the
effective life of the solution (capital,
operations, maintenance)
Impact on community for effective life of
the solution
Replace Option 1..N
Direct Costs
Indirect Costs
Total Costs
Year 1 Year 2 Year 3 … Yr 40
PV Total Costs
Say, a 40 year solution
75
Asset Renewal Decision Model
0
20
40
60
80
100
120
2000 2010 2020 2030 2040 2050 2060
Year
Ris
k / C
ondi
tion
Scal
e
0
2000
4000
6000
8000
10000
12000
14000
16000
18000
Cos
t ($)
ConPoFCoFRiskMin RiskMin ConMn$Op$Cum$
26
Importance Of The Work Order
WORKORDER
• ESTIMATEDBILL OF QUANTITIES
• ACTUAL- LABOR- PLANT- MATERIALS
• PROCEDURE FOLLOWED• FAILURE MODE NOTED• PRIMARY CAUSE OF
FAILUREMEMOS• IMPACT ON CUSTOMERS• UNPRODUCTIVE TIME• OTHER ISSUES
DATA FEEDBACK ALLOWSSIGNIFICANT ANALYSIS
TYPEP.M.U.M.
TELLS US PLANNED (PM) ORUNPLANNED (UM) MAINTENANCE COSTS
MONITORS PERFORMANCEREPORTS ON COST OVERRUNS
TELL US ACTUAL DIRECT COSTSOF ACTIVITY
TELL US THE ACTIVITY USEDNECESSARY FOR ACTIVITY ANALYSIS
USEFUL IN FAILURE MODE ANALYSIS
NECESSARY FOR CAUSAL ANALYSIS
INDIRECT COSTS ON BUSINESS IMPACT ON CUSTOMERS EFFECTS ANALYSIS
CAUSE OF COST OVERRUNS ORPOTENTIAL COST REDUCTIONS
77
The Cost of Maintenance
Rule of thumb:• Roughly speaking, planned maintenance
costs one-third less than unplanned maintenance for the same task
78
“Cost-Compression” Strategies:Asset Life-Cycle Timeline
Per
form
ance
Time
FailureOccurs
FailureReported
RepairScheduled
Parts, Manuals& ToolsLocated
RepairInitiated
ServiceRestored
VibrationX Oil
XAudible Noise
X
Tactical HeatX
Predictive MaintenanceCondition Based Strategies
2 Corrective MaintenanceReactive Based Strategies
3
Preventive MaintenanceTime and UsageBased Strategies
1
XX
27
79
Condition-Based Maintenance
Per
form
ance
Time
FailureOccurs
FailureReportedFailure
Reported
RepairScheduled
RepairScheduled
Parts, Manuals& ToolsLocated
Parts, Manuals& ToolsLocated
RepairInitiatedRepair
Initiated
ServiceRestoredService
RestoredVibration
X OilXAudible Noise
X
Tactical HeatX
Predictive MaintenanceCondition Based Strategies
2
VibrationX Oil
XAudible Noise
X
Tactical HeatX
Predictive MaintenanceCondition Based Strategies
2Predictive Maintenance
Condition Based Strategies
2 Corrective MaintenanceReactive Based Strategies
3Corrective Maintenance
Reactive Based Strategies
3
Preventive MaintenanceTime and UsageBased Strategies
1
XX
Preventive MaintenanceTime and UsageBased Strategies
1Preventive Maintenance
Time and UsageBased Strategies
1
XX
“Monitoring Interval”
“Nameplate” Data
VibrationSignature
ThermalSignature
ElectricalSignature
PerformanceSignature
Oil Residue Signature
Electro-magneticSignature
SonicSignature
+
Importance Of The Work Order
WORKORDER
ASSET DETAILS• TYPE• CATEGORY• SIZE• CONDITION• PERFORMANCE
HISTORY
ASSET LINKED COSTSALLOW SIGNIFICANT
ANALYSIS:
1. What type of sewer suffers the greatest number of blockages caused by tree roots?
2. How many failures are experienced by water mains of different ages in different ground conditions?
81
…The Asset Portfolio View
28
Best Appropriate
Process + Quality of Data Used
Confidence Level Rating
CLR =
Confidence Level Rating Metrics
2
55 %70 % 40 %
2+ =
83
Quality Assessment
No. Quality ElementProcess
EffectivenessData
Quality
Element Quality Rating
Primary Quality
Weightings
Project Confidence
Level1 Existing Standards of Service 84% 84% 84% 4% 3.42 Knowledge of Existing Assets / Portfolio 63% 56% 59% 12% 7.83 Current Demands 78% 78% 78% 8% 6.34 Future Demands / Changes in LOS 85% 85% 85% 10% 8.55 Prediction of Failure Mode 77% 77% 77% 2% 1.56 Timing of Capacity Failure 78% 78% 78% 8% 6.27 Consequence of Capacity Failure 58% 53% 55% 20% 11.08 Quality of proposed Maintenance Program 58% 53% 56% 2% 1.19 Appropriateness of O&M Costs 75% 75% 75% 2% 1.510 Appropriateness of Capital Solution Adopted 79% 79% 79% 15% 11.811 Assessment of Capital Cost Estimates 85% 85% 85% 7% 6.012 Assessment of Benefits 72% 72% 72% 5% 3.613 Appropriateness of Economic Eval. Processes 70% 70% 70% 5% 3.5
TOTALS 100% 72
84
CIP Evaluation Stages
AMP
AMP
10-Year CIP
5-Year CIP
Design ExpenditureApproved
SourcePeriod(years)
QualityRating
16-25
11-15
6-10
2-5
1
60%
70%
80%
85%
90%
29
85
Confidence LevelRating;
Strategic Validation;ORDM
FMECA;Business Risk Exp;Delphi Technique
Expected Life Tables;
Decay Curves
Valuation;Life Cycle Costing
Root Cause; RCM;PdM;
ORDM
Asset Mgt Plan, Polices & Strategy;
Annual Budget;Renewal Annuity
Condition Assessment
RatingMethodologies
System Layout;Data Hierarchy;Data Standards;Data Inventory
Core AAM Program Process Tools
InventoryAssets
AssessCondition
DetermineResidual
Life
DetermineReplacement
$ & Date
Set TargetLOS
AssignBRE Rating(Criticality)
DetermineAppropriateMaintenance
DetermineAppropriate
CIP
FundYour Strategy
Demand Analysis;Balanced Scorecard;Performance Metrics
Build the AMP
Asset Mgt Plan, Polices & Strategy,
Annual Budget
86
Optimized Renewal Projections -Collections
0
20
40
60
80
100
120
2006
2009
2012
2015
2018
2021
2024
2027
2030
2033
2036
2039
2042
2045
2048
2051
2054
2057
2060
2063
2066
2069
2072
2075
2078
2081
2084
2087
2090
2093
2096
2099
2102
2105
Year
Expe
nditu
re -
$M (C
urre
nt D
olla
rs)
Replacements - Collection SystemRehabilitation - Collection System
OCSD Expenditure – Predicted Future Renewal of the Collection System
87
Renewal Programs
VALUE$ Millions
2
4
6
8
10
2000 2005 2010 2015 2020 2025
EXISTING ASSETS
NEW WORK
TIME
Renewal CashRequirements
Average AnnualAnnuity – Existing Assets
Average Annual
Annuity –New Assets or
services (new LoS)
30
88
Confidence LevelRating;
Strategic Validation;ORDM
FMECA;Business Risk Exp;Delphi Technique
Expected Life Tables;
Decay Curves
Valuation;Life Cycle Costing
Root Cause; RCM;PdM;
ORDM
Asset Mgt Plan, Polices & Strategy;
Annual Budget;Renewal Annuity
Condition Assessment
RatingMethodologies
System Layout;Data Hierarchy;Data Standards;Data Inventory
Core AAM Program Process Tools
InventoryAssets
AssessCondition
DetermineResidual
Life
DetermineReplacement
$ & Date
Set TargetLOS
AssignBRE Rating(Criticality)
DetermineAppropriateMaintenance
DetermineAppropriate
CIP
FundYour Strategy
Demand Analysis;Balanced Scorecard;Performance Metrics
Build the AMP
Asset Mgt Plan, Polices & Strategy,
Annual Budget
89
The Nine Fundamental “Building Blocks” of AAM
1. Definition2. The asset life-cycle3. How assets fail4. Risk-consequence 5. Cost/valuation6. Asset demand7. Level of service8. Business risk9. Confidence in decision-
making
Asset Mgt Plans
Strategic Initiatives
Budgets
CIP
O&M
90
AAM Focuses on Three Fundamental Management Decisions:
• What are my work crews doing and where are they doing it?
• What CIP projects should be done and when?• When to repair, when to renew and when to
replace?
These decisions typically account for at least 80% of a Utility’s annual expenditures!
31
91
Example – AMP
Table of Contents
ExecutiveDocument
PurposeLevels of ServiceGrowth DemandLifecycycle PlanningFinancial ForecastsImprovement PlanSignificant Negative EffectsIssues
IntroductionSection - 2
Corporate OverviewOwnership Goals &ObjectivesActivity Business OverviewAsset Management PlanningProcessAMP Development Model
Improvement PlanSection - 9
Current StatusImprovement ProgrammePerformance MeasuresMonitoring & Review
Financial AnalysisSection - 7
Key AssumptionsConfidence LevelsFinancial StatementsFinancial ProjectionsValuation ForecastsFunding Strategies
Processes & PracticesSection - 8
Current ProcessesAsset StrategiesAsset Data & SystemsTarget ProcessesTarget Data & SystemsGap Analysis
Growth & DemandSection - 4
Key Demand DriversPopulation GrowthTraffic GrowthRegional DevelopmentStrategyDemand ManagementGrowth related Cap Ex
Levels of ServiceSection - 3
Customer ExpectationsStrategic & Corporate GoalsLTCCP Outcomes (QBL)Current Service StandardsTarget Level of ServicesService Options & CostsPerformance CriteriaLOS related Cap Ex
AMP References &Acknowledgements
Section - 10
Reports and References
RiskSection - 6
Risk FrameworkLikelyhoodConsequence
Lifecycle ManagementSection - 5
MAINTENANCE PLANKey AssumptionAsset ActivitiesOpex CriteriaOpex PlanSummary of the networkIssues
RENEWAL PLANKey AssumptionsAsset Renewal ActivitesRenewal CriteriaRenewal Plan
NEW WORKS PLANKey AssumptionCapex Evaluation ProcessNew Works Plan
92
Issues in Effective Deployment• Framework – Creating a common conceptual
framework (paradigm)• Structure – The Asset Management Steering
Team• Workplan – Who does what for whom by when?• Culture – Transitioning from “short-term
operations centric” to “long-term asset centric”• Politics – Winning commitment from the top
shop• Cost – Funding the first steps; making the
business case
AR 4 RCM 3 BRE 4 LCC 4 CAP 4
Agency Evolution - Different Levels of Tools for Different Stages
AR 3 RCM 2 BRE 3 LCC 3 CAP 3
AR 2 RCM 1 BRE 2 LCC 2 CAP 2
AR 1 RCM 0 BRE 1 LCC 1 CAP 1
Increasing Degree of Analysis
AR – “Asset Register”RCM – “Reliability Centered Maintenance”BRE – “Business Risk Exposure”LCC – “Life Cycle Costing”CAP – “Condition Assessment Program”
32
94
Appropriate andSustainable
ProgramAsset Management
Plans Commercial
Tactics
Practices andProcesses
People andOrganization
Data and KnowledgeInformation
Systems
The Institutional View
Regulators Customers DirectStakeholders
BroaderCommunity
Agency Board ManagersSupervisors
& Staff
SkillsTransfer
50% of AAM benefits are derived here
prc21
95
Initial Training / Orientation
Four Major Stages of AAM Program Deployment
“AM University”
1. Awareness(framework)
“Delphi”;Use what we
Have;BRE/CLR
Level 1
2. SystematicApplication(Structure)
InventoryAssets
AssessCondition
DetermineResidual
Life
DetermineReplacement
$ & Date
Set TargetLOS
AssignBRE Rating(Criticality)
DetermineAppropriate
Maintenance
DetermineAppropriate
CIP
FundYour Strategy
Gather 7 LoadMentoringBRE/CLR
Level 2
Competency(Content &Process)
InventoryAssets
AssessCondition
DetermineResidual
Life
DetermineReplacement
$ & Date
Set TargetLOS
AssignBRE Rating(Criticality)
DetermineAppropriateMaintenance
DetermineAppropriate
CIP
FundYour Strategy
Gather 7 LoadMentoringBRE/CLR
Level 2
Competency(Content &Process)
Gather & Load;Mentoring;BRE/CLR
Level 2
3. Competency(Content &Process)
Refine,“Acculturize”BRE/CLR
Level 3
4. Excellence(Sustainability)
InventoryAssets
AssessCondition
DetermineResidual
Life
DetermineReplacement
$ & Date
Set TargetLOS
AssignBRE Rating(Criticality)
DetermineAppropriateMaintenance
DetermineAppropriate
CIP
FundYour Strategy Build the AMP
InventoryAssets
AssessCondition
DetermineResidual
Life
DetermineReplacement
$ & Date
Set TargetLOS
AssignBRE Rating(Criticality)
DetermineAppropriateMaintenance
DetermineAppropriate
CIP
FundYour Strategy Build the AMP
InventoryAssets
AssessCondition
DetermineResidual
Life
DetermineReplacement
$ & Date
Set TargetLOS
AssignBRE Rating(Criticality)
DetermineAppropriateMaintenance
DetermineAppropriate
CIP
FundYour Strategy Build the AMP
96
Fitting It All Together
5. Given the above, what is my best long-term funding strategy?
4. What are my best “minimum life-cycle-cost” CIP and O&M strategies?• What alternative management options exist?• Which are most feasible?
3. Given my system, which assets are critical to sustained performance?How does it fail? How can it fail? What is the likelihood of failure? What does it cost to repair?What are the consequences of failure?
2. What is my required sustained Level Of Service?• What is the demand for my services by my stakeholders?• What do regulators require?• What is my actual performance?
1. What is the current state of my assets?• What do I own?• Where is it? • What condition is it in?• What is its remaining useful life?• What is its economic value?
Core Questions
5. Given the above, what is my best long-term funding strategy?
4. What are my best “minimum life-cycle-cost” CIP and O&M strategies?• What alternative management options exist?• Which are most feasible?
3. Given my system, which assets are critical to sustained performance?How does it fail? How can it fail? What is the likelihood of failure? What does it cost to repair?What are the consequences of failure?
2. What is my required sustained Level Of Service?• What is the demand for my services by my stakeholders?• What do regulators require?• What is my actual performance?
1. What is the current state of my assets?• What do I own?• Where is it? • What condition is it in?• What is its remaining useful life?• What is its economic value?
Core Questions
Initial Training / Orientation
Four Major Stages of AAM Program Deployment
“AM University”
1. Awareness(framework)
“Delphi”;Use what we
Have;BRE/CLR
Level 1
2. SystematicApplication(Structure)
InventoryAssets
AssessCondition
DetermineResidual
Life
DetermineReplacement
$ & Date
Set TargetLOS
AssignBRE Rating(Criticality)
DetermineAppropriate
Maintenance
DetermineAppropriate
CIP
FundYour Strategy
Gather 7 LoadMentoringBRE/CLR
Level 2
Competency(Content &Process)
InventoryAssets
AssessCondition
DetermineResidual
Life
DetermineReplacement
$ & Date
Set TargetLOS
AssignBRE Rating(Criticality)
DetermineAppropriate
Maintenance
DetermineAppropriate
CIP
FundYour Strategy
Gather 7 LoadMentoringBRE/CLR
Level 2
Competency(Content &Process)
Gather & Load;Mentoring;BRE/CLR
Level 2
3. Competency(Content &Process)
Refine,“Acculturize”BRE/CLR
Level 3
4. Excellence(Sustainability)
InventoryAssets
AssessCondition
DetermineResidual
Life
DetermineReplacement
$ & Date
Set TargetLOS
AssignBRE Rating(Criticality)
DetermineAppropriate
Maintenance
DetermineAppropriate
CIP
FundYour Strategy Build the AMP
InventoryAssets
AssessCondition
DetermineResidual
Life
DetermineReplacement
$ & Date
Set TargetLOS
AssignBRE Rating(Criticality)
DetermineAppropriate
Maintenance
DetermineAppropriate
CIP
FundYour Strategy Build the AMP
InventoryAssets
AssessCondition
DetermineResidual
Life
DetermineReplacement
$ & Date
Set TargetLOS
AssignBRE Rating(Criticality)
DetermineAppropriate
Maintenance
DetermineAppropriate
CIP
FundYour Strategy Build the AMP
The AM “Management Framework” Model
Continuous Learning/Know
ledge Managem
ent“A
AM U
niversity”
Sustained performance @ lowest life-cycle costFailure management: capacity, performance, reliability, efficiency
“Best Appropriate AAM PracticesEnterprise Asset Management System (EAMS)
AAM Techniques & ToolsAdv
ance
dA
sset
Man
agem
ent Sustained performance @ lowest life-cycle cost
Failure management: capacity, performance, reliability, efficiency
“Best Appropriate AAM PracticesEnterprise Asset Management System (EAMS)
AAM Techniques & ToolsAdv
ance
dA
sset
Man
agem
ent
CIP O&MCIP O&MCIP O&M
Asset Mgt Plans
Strategic Initiatives
Annual Budgets
Asset Mgt Plans
Strategic Initiatives
Annual Budgets
Asset Mgt Plans
Strategic Initiatives
Annual Budgets
Confidence LevelRating;
Strategic Validation;ORDM
FMECA;Business Risk Exp;Delphi Technique
Expected Life Tables;
Decay Curves
Valuation;Life Cycle Costing
Root Cause; RCM;PdM;ORDM
Asset Mgt Plan, Polices & Strategy;
Annual Budget;Renewal Annuity
Condition Assessment
RatingMethodologies
System Layout;Data Hierarchy;Data Standards;Data Inventory
InventoryAssets
AssessCondition
DetermineResidual
Life
DetermineReplacement
$ & Date
Set TargetLOS
AssignBRE Rating(Criticality)
DetermineAppropriateMaintenance
DetermineAppropriate
CIP
FundYour Strategy
Demand Analysis;Balanced Scorecard;Performance Metrics
Build the AMP
Asset Mgt Plan, Polices & Strategy,
Annual Budget
Core AAM Program Process Tools
Slide 94
prc21 Need little graphic to remind listeners that his is part of the discussion regasrding Task ACherninpr, 11/10/2004
33
97
Storyline
Basic Tools 1:USEPA Training
Workshops
98
Basic Tools 2: Maryland Center For Environmental Training
99
Basic Tools 3: WERF’s AMPLE - Asset Management Program Learning Environment
34
100
Reference AAM Web Sites
Maryland Center For Environmental Traininghttp://www.mcet.org
Other site of interest:1. www.amqi.com2. www.bcwaternews.com/assetmgt/3. www.ipwea.org.au/nams 4. www.ingenium.org.nz/nams5. www.epa.gov.org
Managing Public Infrastructure Assets To Minimize Cost and Maximize Performance
AMSA Publication - - www.amsa-cleanwater.org
The International Infrastructure Management Manualcan be purchased online from:
www.ipwea.org.au for approximately $220 US
EPA Training Session materials can be downloaded fromwww.epa.org/owm/featinfo.htm