introduction to operation management
DESCRIPTION
Introduction To Operation ManagementTRANSCRIPT
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History OfOperational Management
Production and Operation Management
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What is Management???
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Functions Of Management Planning
Organizing
Leading
Controlling
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Levels of Management
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Operational Management
Definition: from msn Encarta:-
The organizing and controlling of the fundamental business activity of providing
goods and services to customers
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Definition from BNET business dictionary
The maintenance, control, and improvement of organizational activities that are required to
produce goods or services for consumers.
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Operations Management
Operational management is the set of activities that creates value in the form of goods and services by transforming input into output.
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The Heritage of OMThe Heritage of OM
Division of labor (Adam Smith 1776; Division of labor (Adam Smith 1776; Charles Babbage 1852)Charles Babbage 1852)
Standardized parts (Whitney 1800)Standardized parts (Whitney 1800) Scientific Management (Taylor 1881)Scientific Management (Taylor 1881) Coordinated assembly line (Ford/ Coordinated assembly line (Ford/
Sorenson 1913)Sorenson 1913) Gantt charts (Gantt 1916)Gantt charts (Gantt 1916) Motion study (Frank and Lillian Gilbreth Motion study (Frank and Lillian Gilbreth
1922)1922) Quality control (Shewhart 1924; Deming Quality control (Shewhart 1924; Deming
1950)1950)
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Taylor’s PrinciplesTaylor’s Principles
Matching employees to right job Providing the proper training Providing proper work methods and
tools Establishing legitimate incentives
for work to be accomplished
Management Should Take Management Should Take More Responsibility for:More Responsibility for:
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New Challenges in OMNew Challenges in OM
Global focusGlobal focus Just-in-timeJust-in-time Supply chain Supply chain
partneringpartnering Rapid product Rapid product
development, development, alliancesalliances
Mass Mass customizationcustomization
Empowered Empowered employees, employees, teamsteams
ToToFromFrom Local or national Local or national
focusfocus Batch shipmentsBatch shipments Low bid purchasingLow bid purchasing
Lengthy product Lengthy product developmentdevelopment
Standard productsStandard products
Job specializationJob specialization
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Levels of operational management Strategic level
tactical level
operational level
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Strategic level strategic issues include determining the size
and location of manufacturing plants, deciding the structure of service or telecommunications networks, and designing technology supply chains.
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Tactical Level Tactical issues include plant layout and
structure, project management methods, and equipment selection and replacement.
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Operational level Operational issues include production
scheduling and control, inventory management, quality control and inspection, traffic and materials handling, and equipment maintenance policies
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Importance of Operations Competing on Cost
Competing on Quality
Competing on Flexibility
Competing on Speed
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Competing on Cost Elimination of all waste
Tighten productivity standards
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Competing on Quality Quality in defense:
Minimize defect rate Conform to design specifications
Opportunity to please the customer Understand attitudes towards and expectations of
quality
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Competing on Flexibility Ability to produce variety of products
Introduce new products
Modify existing products
Respond quickly to customer needs
Marketing wants variety for customers
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Competing on Speed Fast moves
Fast adaptations
Tight linkage with suppliers
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Conclusion