introduction to marketing management mail: [email protected] prof. deepak r. gupta
TRANSCRIPT
INTRODUCTION TO MARKETING MANAGEMENT
Mail: [email protected]. Deepak R. Gupta
FUNCTIONAL AREAS OF MANAGEMENT
Prof. Deepak R. Gupta
INTRODUCTION TO MARKETING
• Marketing is the key function of management.
• Marketing is the business function which deals with customers.
• Marketing is responsible for generating revenue & contributing directly towards growth of the organization.
• Marketing covers advertising, promotions, public relations, and sales.
• Finance, operation, accounting & other function will not really matter if there is not sufficient demand for products & services.
Prof. Deepak R. Gupta
WHAT IS MARKETING?
Prof. Deepak R. Gupta
A Philosophy
An Attitude
A Perspective
A Management Orientation
A Set of Activities:
Products
Pricing
Promotion
Distribution / Place
INTRODUCTION TO MARKETING
Prof. Deepak R. Gupta
LAYS UNDERSTANDING CUSTOMERS NEED
Prof. Deepak R. Gupta
NEEDS
• It is a fundamental concept underlying all marketing activities.
• What are customer needs & wants?
• A need is a basic requirement that an individual wishes to satisfy.
• A need is something that is necessary for organisms to live a healthy life. - Wikipedia
• People have basic needs for food, water, shelter, affection, self – development.
Prof. Deepak R. Gupta
WANTS
• Customer wants are narrow.
• A want is a desire for a specific product or service to satisfy underlying need.
• Customers need to eat when they are hungry.
• What they want to eat & in what kind of environment will vary enormously.
• Consumer wants are shaped up by social & cultural forces, the media & marketing activities of business.
• This leads to another important concept – customer demand.
Prof. Deepak R. Gupta
NEEDS AND WANTSIf you want to feel fresh in the evening time we would prefer different beverages for the same need…
Prof. Deepak R. Gupta
NEED – TO FEEL FRESH
Prof. Deepak R. Gupta
DEMAND
• Customer demand is a want for specific product supported by:– Desire
– Ability to Purchase
– Willingness to pay for it.
• Business therefore have not only to make products that consumer wants, but they also have to make them affordable to a sufficient number to create profitable demand.
• Business also tries to communicate the relevant feature of their products through advertising at other marketing promotions.
Prof. Deepak R. Gupta
WHAT IS DEMAND?
“Demand means effective desire or need for a commodity which is backed up by the ability (purchasing power) to pay for it and willingness to buy”.
• Demand for commodity implies:
– Desire
– Willingness
– Purchasing power
Prof. Deepak R. Gupta
EXAMPLE
• Need : Transportation – the MBA student has to reach college in time. Buses are not dependable.
• Want : The students wants a motorcycle, which looks grand, has many latest features & is dependable.
• Demand : Purchasing power is provided by the student’s parents, who has the willingness to buy the bike, which their ward wants.
Prof. Deepak R. Gupta
CORE CONCEPTS
Prof. Deepak R. Gupta
Marketing is a societal process by which individuals and groups obtain what they need and want through creating, offering and freely exchanging products and services of value with others
Social Definition
Marketing is the process of planning and executing the conception, pricing, promotion and distribution of ideas, goods
and services to create exchanges that satisfy individual and organizational goals.
AMA Definition
MARKETING DEFINITION
Prof. Deepak R. Gupta
Marketing Management is the Art and Science of choosing target markets and getting, keeping and growing customers through creating, delivering and communicating superior customer value.
KOTLER
MARKETING DEFINITION
Prof. Deepak R. Gupta
Simply put
Marketing is the delivery of customer satisfaction at a profit.
Goals
Attract new customers by promising superior value and keep and grow current customers by delivering
satisfaction.
Prof. Deepak R. Gupta
Power of 10
TYPES OF OFFERINGS
Prof. Deepak R. Gupta
• Products - Nirma
• Services – Dr. Batra
• Experiences - Disneyland
• Events – iifa, ipl
• Properties – Rustomjee, Hiranandani
• Organisations – Bajaj, Airtel
• Information – News Paper, Encyclopedia
• Ideas – Art of Living, Yoga
• Persons - Celebrity
• Places – Kerala “God’s Own Country”
TYPES OF OFFERINGS
Prof. Deepak R. Gupta
PRODUCTS AND SERVICES
• GoodsGoods - things you can touch - “tangible”
• ServicesServices - things you can’t touch - but you can see their effect “intangible”
PRODUCTS touch see taste Smell
• Product Example• Soap• Car• Mobile• Books
SERVICES can’t see can’t touch can’t smell can’t taste
• Service Example• Haircuts• Tuition• Courier Services• Office Cleaning Services• Delivering Fresh FlowersProf. Deepak R. Gupta
Marketing MCQ
• You have learned from experience as well as from this course that the most basic concept underlying marketing is that of _____.1. selling and advertising
2. customer satisfaction
3. retaining customers
4. human needs
Prof. Deepak R. Gupta
Marketing MCQ
• As a new assistant marketing manager trainee, you learn in an orientation meeting that _____ are the form human needs take as they are shaped by culture and individual personality.1. wants
2. demands
3. self concepts
4. desires
Prof. Deepak R. Gupta
Marketing MCQ
• Greg Williams now has the buying power to purchase the computer system he has wanted for the last six months. Greg’s want now has become a _____.1. need
2. necessity
3. demand
4. none of the above
Prof. Deepak R. Gupta
CONCLUSIONWHY STUDY MARKETING?
• Plays an important role in society
• Vital to business survival, profits and growth
• Offers career opportunities
• Affects your life every day
Prof. Deepak R. Gupta
THANK YOU
Prof. Deepak R. Gupta