introduction to management- understanding groups and managing work teams

8/9/2019 Introduction To Management- Understanding Groups and Managing Work Teams

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9Chapte

r

Understan

dingGroups and Managing

WorkCopyright ©2011 PearsonEducation, Inc. Publishing as

Prentice Hall.


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Work

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earning !utco"es

• Defne a group and describe thestages o# group de$elop"ent

• Describe the "a%or concepts o#

group beha$ior• Discuss ho& groups are turned into

e'ecti$e tea"s

• Discuss conte"porary issues in"anaging tea"s

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)hat Is a *roup+

• *roup

– &o or "oreinteracting and

interdependentindi$iduals &hoco"e together toachie$e specicgoals



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)hat re the tages o#*roup e$elop"ent+• 3or"ing tage

– he rst stage o# group de$elop"ent in&hich people %oin the group and then

dene the group4s purpose, structure,and leadership

• tor"ing tage

– he second stage o# groupde$elop"ent, &hich is characteri5ed byintragroup con6ict



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*roup e$elop"ent tages8cont.• :or"ing tage

– he third stage o# group de$elop"ent,&hich is characteri5ed by close

relationships and cohesi$eness• Per#or"ing tage

– he #ourth stage o# group de$elop"ent,&hen the group is #ully #unctional and∨s on the group tas;



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*roup e$elop"ent tages8cont.

• d%ourning tage

– he nal stage o#group

de$elop"ent #orte"porarygroups, during&hich groupsprepare todisband



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)hat re the >a%orConcepts o# *roup

?eha$ior+• @ole – ?eha$ior patterns eApected o# so"eone

&ho occupies a gi$en position in a social

unit• :or"s

– tandards or eApectations that areaccepted and shared by a group4s"e"bers



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)hat Is tatus and )hy Is ItI"portant+

• tatus

– prestigegrading, position,

or ran; &ithin agroup



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oes *roup i5e 'ect?eha$ior+arge *roups

– are good #or gaining di$erse input

"all *roups

– re typically #aster at i"ple"entation

• ocial oang

– he tendency #or indi$iduals to eApend

less e'ort &hen ∨ing collecti$elythan &hen ∨ing indi$idually



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re Cohesi$e *roups >oreE'ecti$e+

• *roupCohesi$eness

– he degree to&hich group"e"bers areattracted to one

another andshare thegroup4s goals



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Ho& re *roups urned intoE'ecti$e ea"s+• =0 percent o# 3ortune /00 use tea"s• ea"s typically outper#or" indi$iduals

&hen the tas;s reBuire "ultiple s;ills, %udg"ent, and eAperience

• )or; ea"s

– *roups &hose "e"bers ∨ intenselyon specic, co""on goals using theirpositi$e synergy, indi$idual and "utualaccountability, and co"ple"entary s;ills



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ypes o# )or; ea"s

• Proble"-ol$ing ea"s – tea" #ro" the sa"e depart"ent or

#unctional area that4s in$ol$ed in e'orts

to i"pro$e ∨ acti$ities or to sol$especic proble"s

• el#->anaged )or; ea"

– type o# ∨ tea" that operates&ithout a "anager and is responsible#or a co"plete ∨ process or seg"ent

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ypes o# ea"s 8cont.

• Cross-3unctional ea" – ea"s "ade up o# indi$iduals #ro"

$arious depart"ents and that cross

traditional depart"ental lines• irtual ea"

– type o# ∨ tea" that usestechnology to lin; physically dispersed"e"bers in order to achie$e a co""ongoal


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)H 3C!@ >DE E> E33ECIE+• deBuate @esources

– the tea"4s ability is reduced &ithout adeBuateresources

• ea" eadership and tructure

– all "e"bers contribute in the ∨

• rust

– ea" "e"bers "ust trust each

•

Per#or"ance E$aluation and @e&ard yste" – >e"bers ha$e to be accountable both

indi$idually and %ointly


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Processes @elated toE'ecti$eness• 3i$e tea" process $ariables ha$e

been sho&n to be related to tea"e'ecti$eness. hese include

–a co""on purpose

– specic tea" goals

– tea" eFcacy

–

"anaged con6ict – "ini"al social loang


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)or; esign and ea"E'ecti$eness• hese I"portant ∨ design

characteristics enhance tea""e"ber "oti$ation and increase

tea" e'ecti$eness – utono"y

– Gsing a $ariety o# s;ills

–

Co"pleting a &hole and identiable tas;or product


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)hen re ea"s :ot thens&er+• ea"∨ ta;es "ore ti"e and o#ten

"ore resources than does indi$idual∨

• ea"s reBuire "anagers toco""unicate "ore, "anagecon6icts, and run "eetings

• he benets o# using tea"s need toeAceed the costs


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introduction to management- understanding groups and managing work teams

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