introduction to management
TRANSCRIPT
Introduction to Management
Definition
Management is the art of getting things done
through and with people in formally organized
group.
Management is defined for conceptual, theoretical
and analytical purpose as that process by which
manager create, maintain, direct and operate
purposive organization through systematic, co-
operative and coordinated human efforts.
Features of Management
Organized activities
Existence of objectives
Working with and through people
Relationships among resources
Decision making
Nature of Management
Multidisciplinary
Dynamic nature of principles
Relative but not absolute
Science
Art
Profession
Universality of management
Management and Administration – A Terminological Conflict
These controversies have resulted into
three different approaches:
1) Administration is above management
2) Administration is a part of management
3) Administration and Management are same
F. W. Taylor’s contribution in Management
Taylor developed scientific management
based on his experience.
His contributions can be described in two
parts :
1) Main features of scientific management
2) Principles of scientific management.
Features of Scientific Management
Separation of planning and doing
Functional foremanship
Job analysis
Standardization
Scientific selection and training of workers
Financial incentive
Economy
Mental revolution
Workshop Manager
Planning incharge Production incharge
Route Clerk
Instruction card clerk
Time and cost clerk
Disciplinarian
Speed boss
Inspector
Maintenance foreman
Gang boss
Worker
Principles of Scientific Management
Replacing the rule of thumb with science
Harmony in Group action
Co-operation
Maximum output
Development of workers
Contribution of Henry Fayol
Fayol observed in certain activities of an industrial
organization which could be divided into six groups:
Technical, Security, Financial, Commercial,
Accounting and Managerial
He has divided his approach of studying
management in to 3 parts:
1) Managerial qualities and training
2) General principles of management
3) Elements of management
Managerial Qualities
Physical (health, vigour)
Mental (judgment and adaptability)
Moral (energy, initiative loyalty)
Educational
Technical
Experience
General principles of Management
Division of workAuthority and responsibilityDisciplineUnity of commandUnity of directionSubordination of individual to general
interestRemuneration of personnelCentralization
Continue..Scalar chain
OrderEquityStability of tenureInitiativeEsprit de corps
AGB
C H
D IJE
KF
Elements Of Management
Planning
Organizing
Staffing
Directing
Controlling
Fundamentals of Planning
Introduction
Definition : “Planning is the selection and relating of facts and making and using of assumptions regarding the future in the visualization and formalization of proposed activities believed necessary to achieve desired result.’
Importance of planning
Primacy of planning
To offset uncertainty and change
To focus attention on objective
To help in coordination
To help in control
To increase the organizational effectiveness
Planning process
Perception of opportunities
Establishing objectives
Planning premises
Identification of alternatives
Evaluation of alternatives
Choice of alternative
plans
Formulation of supporting
plans
Establishing sequence of
activities
Types of Plans
Objectives and MBO
Introduction
Objectives may be defined as the end results which an organization tries to achieve.
It also defines as the goals, purposes or aims that organizations wish to achieve over varying periods of time.
Hierarchy of Objective
Top Level
Middle Level
Lower Level
Functions and Contributions
Defines organization
Direction for decision making
Performance standard
Basis for decentralization
Integrating individual, group and
organization
MBO (Management by Objectives
IntroductionMBO is a comprehensive managerial
system that integrates many key managerial activities in a systematic manner, consciously directed towards the effective and efficient achievement of organizational objectives.
MBO ProcessOrganizational Purpose and
objectives Planning Premises
Key Result Areas (KRA)
Superior’s objectives
Superior’s recommendation for subordinate’s objectives
Subordinate’s statement to his objectives
Subordinate’s agreed objectivesMatching resources
Subordinate’s Performance
Performance appraisal and Review
Recycling
Benefits of MBO
Better managing
Clarity in organizational action
Personnel satisfaction
Basis for organizational change
Decision Making Process
Specific objectives
Identification of problems
Search for alternatives
Evaluation of alternatives
Choice of alternatives
Action Results
Diagnosis Analysis
Experience
Experiments
R & D
LEADERSHIP
Definition
“Leadership is interpersonal influence exercised in a situation and directed through communication process, towards the attainment of a specified goal or goals.”
Terry has defined leadership as a “ continuous process of influencing behaviour.”
Simply defined as “ Leadership is the process of influencing and supporting others to work enthusiastically towards achieving objectives.”
Difference between a Leader and a Manager
Manager Appointment Formal authority Focus on the organizational
objectives About efficiency i.e doing
things right About coping with
complexity, about brining order and consistency to organizational life
Authority is depends on his position
Leader Emerges Informal power Focus on the followers About effectiveness i.e.
doing right things About coping with change,
about bringing a sense of purpose and direction
Power is depends on the leader’s ability
Importance of Leadership
1) Motivating Employees
2) Creating Confidence
3) Building Morale
Leadership Approach
Behavioural Approach
- Autocratic Leadership
- Participative / Democratic Leadership
- Free-rein Leadership (Laissez-faire)
Situational Approach
Theories of Leadership
Trait Theory- Personal qualities : Physical & Intelligence - Acquirable qualities :Emotional Stability,
Empathy, Motivating, Communication, Human Relations, Social, Technical SkillsBehavioural Theory
- Task oriented behaviour or problem oriented- Group oriented behaviour
Theories of LeadershipSituational theory
Motivation
Definition
Maslow’s Need Hierarchy Theory
- Lower Needs : Physiological need (hunger etc.,)
Safety and Security
- Higher Needs : Social (Belongingness)
Self-esteem ( recognition and attention)
Self-Actualisation (maximizing the use of abilities, skills
and potential)
Needs of Individuals
Providing Satisfactory environment for need
fulfillment
Engagement in work
A. H. Maslow’s hierarchy of needs
PHYSIOLOGICAL OR SURVIVAL NEEDS
SAFETY NEEDS
LOVE, AFFECTION, AND BELONGINGNESS NEEDS
ESTEEM NEEDS
SELF-ACTUALIZATION
ATTITUDE
Meaning
Features
Functions
Factors affecting to Attitude formation
Job Satisfaction
IntroductionFactors affecting Job Satisfaction :
1) Personal : Age, Education , Gender, other
2) Organizational : Occupational Level, Job Content, Considerate Leadership, Pay & Promotion, Work Group
Types of Business Organization
Private Sector Organization
Public Sector Organization
Joint Sector Organization – Venture captial company
Private Sector Organization
Sole Proprietorship
Partnership
Joint Stock companies
Co-operative Societies
Public Sector Organization
Government Departments
Public organization
Government Companies
Definition
“Leadership is interpersonal influence exercised in a situation and directed through communication process, towards the attainment of a specified goal or goals.”
Terry has defined leadership as a “ continuous process of influencing behaviour.”
Simply defined as “ Leadership is the process of influencing and supporting others to work enthusiastically towards achieving objectives.”
Difference between a Leader and a Manager
Manager Appointment Formal authority Focus on the organizational
objectives About efficiency i.e doing
things right About coping with
complexity, about brining order and consistency to organizational life
Authority is depends on his position
Leader Emerges Informal power Focus on the followers About effectiveness i.e.
doing right things About coping with change,
about bringing a sense of purpose and direction
Power is depends on the leader’s ability
Importance of Leadership
1) Motivating Employees
2) Creating Confidence
3) Building Morale
Leadership Approach
Behavioural Approach
- Autocratic Leadership
- Participative / Democratic Leadership
- Free-rein Leadership (Laissez-faire)
Situational Approach
Theories of Leadership
Trait Theory- Personal qualities : Physical & Intelligence - Acquirable qualities :Emotional Stability,
Empathy, Motivating, Communication, Human Relations, Social, Technical SkillsBehavioural Theory
- Task oriented behaviour or problem oriented- Group oriented behaviour
Theories of LeadershipSituational theory
Motivation
Definition
Maslow’s Need Hierarchy Theory
- Lower Needs : Physiological need (hunger etc.,)
Safety and Security
- Higher Needs : Social (Belongingness)
Self-esteem ( recognition and attention)
Self-Actualisation (maximizing the use of abilities, skills
and potential)
Needs of Individuals
Providing Satisfactory environment for need
fulfillment
Engagement in work
A. H. Maslow’s hierarchy of needs
PHYSIOLOGICAL OR SURVIVAL NEEDS
SAFETY NEEDS
LOVE, AFFECTION, AND BELONGINGNESS NEEDS
ESTEEM NEEDS
SELF-ACTUALIZATION
ATTITUDE
Meaning
Features
Functions
Factors affecting to Attitude formation
Job Satisfaction
IntroductionFactors affecting Job Satisfaction :
1) Personal : Age, Education , Gender, other
2) Organizational : Occupational Level, Job Content, Considerate Leadership, Pay & Promotion, Work Group
Types of Business Organization
Private Sector Organization
Public Sector Organization
Joint Sector Organization – Venture captial company
Private Sector Organization
Sole Proprietorship
Partnership
Joint Stock companies
Co-operative Societies
Public Sector Organization
Government Departments
Public organization
Government Companies
FINANCIAL MANAGEMENT
Introduction
Broadly concerned with the acquisition and use of funds.
Scope: 1) How large should be firm be and how fast should it
grow?
2) What should be the composition of the firm’s assets?
3) What should be the mix of the firm’s financing?
4) How should the firm analysis, plan and control its financial affairs?
Evolution of Financial Management
Three broad phases :
A.Traditional phase
B.Transitional phase
C.Modern phase
Goals
Main Goal
Alternative Goal
Key Activities of Financial Management
A. Financial analysis, planning and control
B. Management of the firm’s asset structure
C. Management of the firm’s financial
structure
Overview of Financial activities
Financial Analysis, Planning and Control
Balance Sheet
Long-Term Financing Fixed Assets
Short-Term Financing Current Assets
Management
of Firm’s
Financial
Structure
Management
of Firm’s
Asset
Structure
Organization of Financial FunctionChief Finance Officer
Treasurer Controller
Cash Manager Credit Manager
Capital budgeting Manager
Fund raising Manager
Portfolio Manager
Financial Accounting Manager
Cost Accounting Manager
Tax Manager
Data processing Manager
Internal Auditor
Functions of Financial System
Payment system
Pooling of funds
Transfers of resources
Risk management
Price information for decentralized decision making
Coping with informational asymmetry
Financial Instruments
Money
Demand deposit
Short-term debt
Intermediate-term debt
Long-term debt
Equity stock
Financial Institutions
Financial Markets
Money Market
Capital Market
Government Securities Market
Primary Market Secondary Market