introduction to insight services
TRANSCRIPT
TECHNOLOGY SOLUTIONS
Insight at a Glance
• Founded in 1988• Headquartered in Tempe, AZ USA
• $5.3 billion in revenue in 2011• 5,300+ teammates worldwide• Operations in 23 countries • Serving 80% of Global Fortune 500• Currently 460 on the Fortune 500• SAS 70 Certified NOC • Provided over 3 million seats of cloud services
• 1,000+ Services professionals• Vision: “To become our clients’ trusted advisor and
improve their performance through innovative technologies.”
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TECHNOLOGY SOLUTIONS
Differentiating Insight
OUR FOCUS• Leading with Solutions
• Full Project Lifecycle Approach• Local Presence – Global Reach
TECHNOLOGY SOLUTIONS
Insight Services Business Units
Consulting Services
Assessments
POC/Design
Implementation
Networking
Office Productivity
Collaboration
Technical Services
Deployments
Outsourcing
Maintenance
Multi-site Deployments
On-site Programs
Managed Services
Staging
Monitoring
Management
Remote Operations
Center
Integration Labs
Technology Practices
Industry Trends
Offerings
Workshops
Mobility/CYOD
Private Cloud
Identity Management
Focus Areas
Double Downs
150 430 Team Size 320 60
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TECHNOLOGY SOLUTIONS 6
Insight Services Methodology
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Insight strives to become a trusted advisor for IT
150+ Field-Based Consultants
and Architects
TECHNOLOGY SOLUTIONS 7
Insight Services Methodology
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100+ Engineers in our
Advanced and Custom Config
Labs
250+ On-Site Support
Engineers
Insight strives to become a trusted advisor for IT
TECHNOLOGY SOLUTIONS 8
Insight Services Methodology
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16+Public Cloud Team Mates
100+ Team Mates
in our 24/7 Remote
Operations Center
100+ Dedicated
Project Managers
Insight strives to become a trusted advisor for IT
TECHNOLOGY SOLUTIONS 9
140+ Help Desk,
Repair Center, and
Disposal Team Mates
Insight Services Methodology
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Insight strives to become a trusted advisor for IT
TECHNOLOGY SOLUTIONS 10
Consulting Services
• 150+ Consultants and Architects
• Located throughout the US in major cities
• Focused on:
• Strategy
• Assessments
• POC/Design validation
• Complex system integration
• Wide breath of technology expertise and industry experience
Insight strives to become a trusted advisor for IT
Enablement/Support
Tea
chin
g/L
earn
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Exp
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Network Transformation
PlanFoundation
CampusOptimization
Data Center Migration
Systems Management/
Monitoring
Integrated Collaboration
ü Assess and remediate current environmentü Align with strategic plan, budget and policiesü Create reference architectures
v Enhance learning experiencev Enable broad user accessv Position for future innovation
ü Upgrade wired LAN to enterprise-class services (POE, QoS, central management) ü Install next-gen wireless network (video-enabled, upgrade-able, centrally managed)ü Create security zones (guest access, user policies)ü End point protection (anti-virus, web security)
v Support multiple-OS BYODv Enable 1-to-1 device/studentv Traffic prioritization
v Support virtualized endpointsv Rapid application deploymentv Always On applications
ü Hardened primary data center - Five 9s availabilityü Converge Infrastructure - Support VDI and data retention requirementsü Prepares for secondary site - Active-Active replication
ü Implement System Center Configuration Managerü Implement App-Vü Implement System Center Operations Manager
v Communities of interest (surveys, forums)v Seamless access to shared contentv Full multi-media support
ü Lync-Presence/IMü Sharepointü VoIP/Messaging
Technology Migration Roadmap
v Standardized single imagev Software distributionv System monitoring
Prepared By:
ü Any-to-Any WAN connectivity (Metro Enet – MPLS)ü User- and policy-based remote access (IPSec and SSL VPN)ü Full redundancy with automatic failover
v Cloud-Ready / DR-Readyv Secure mobile applicationsv Anytime-Anywhere access
TECHNOLOGY SOLUTIONS
Integration Labs – Who Are We?
The 432,000ft2 Warehouse & Distribution Facility in Hanover Park, IL(Chicago) houses Insight’s ISO 9001:2008 Integration Labs.
OUR MISSIONTo provide quick, cost-effective, high-quality configuration
and customization of our clients’ IT assets.
• 140+ technical & support staff on 3 shifts
• Certifications ranging from CompTIA A+ to Cisco CCNA
• >42,000 ft2 configuration facility
• Gigabit-speed Cisco network infrastructure
• 650+ bench locations
• 2000+ ports of connectivity
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TECHNOLOGY SOLUTIONS
Integration Services – What Do We Do?
Equipment Types Services Available
Workstations / DesktopsLaptops / Tablets
•Basic Image Loads•Custom Imaging from client-provided deployment server•Domain Join•Configuration to end-user level
Blade Servers / Servers
•Hardware assembly•Server OS Loads•Imaging from client-provided deployment server•Advanced configuration settings
Routers & Switches•Configuration file load•IOS Updates•Custom Labeling
IP Telephones•Functional testing•Configuration file load•Custom Labeling
Rack & Stack
•Rack/enclosure assembly•Installation of individual components•Mounting of servers/routers/switches/PDUs•Cabling/Labeling
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TECHNOLOGY SOLUTIONS
Insight
Integrated Demand Management
Comprehensive Resource Management
Project Management Office
Command Center
Procurement Logistics
Integration
World-class Execution & Support
Integration
Services Approach to Multi-site Deployments
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TECHNOLOGY SOLUTIONS
Project Management Office and Command Center
PMO
Command Center
PMO and the CC work together on a daily basis to meet SLAs, track KPIs, review risks for root cause analysis and formulate best practices.
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TECHNOLOGY SOLUTIONS
Insight Managed Services
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Fast Facts
• 15 years in Managed Services • 18 years in Service Desk• International Delivery to 65+ countries• Multiple languages supported• ITIL, SOC 1 Type II compliant, and PCI certified• 99.9%+ SLA Compliance
24x7 Operations
• Service Desk – Bloomingdale, IL and Tempe, AZ• Operations Center – Tempe, AZ• 2.2 million annual incidents• Over 350 analysts, technicians, and engineers
TECHNOLOGY SOLUTIONS
24x7 Remote Network Operations Center
STRATEGIC RNOC PARTNER PORTFOLIO
Consulting, Technical, and Managed Services
Provides 24x7 proactive monitoring and management of client network infrastructure
Experienced and certified engineers offer:
• Expert troubleshooting • Network project support• Day-to-day administration
Operational reporting provides clients the critical information needed to run their business
TECHNOLOGY SOLUTIONS
Our Technology Credentials
Certifications• Cisco Gold Certified Partner• Microsoft Gold Partner• Juniper Elite Partner• HP Elite Partner• IBM Premier Business Partner
Masters and Advanced Specializations• Cisco Masters Specializations• Managed Services• Unified Communications• Security• Cisco Smart Services• Microsoft AD, Exchange and Collaboration• VMware NCP
TECHNOLOGY SOLUTIONS
Client References
Banking InstitutionYear one = 75K WSs, and 50K+ WSs every year for over five years.
Global Financial InstitutionOver three weekends x 2,750 technicians = 8,250 distributed retail banking locations across the U.S.
McDonald’s5,000+ restaurants in less than 18 months – on time and under budget!
(Over $200M in H/W & $100M in Services)
State Farm65,000 WSs and 1,000 servers in less than six months (over $350M in H/W).
Royal CaribbeanFive cruise ships over 2.5 years (saving >$11M).
HP / EDSDeployed 65K+ IP phones (subcontractor for EDS).
Regions BankTook two-year consolidation plan to less than eight months = over $2M in savings.
Marriott / Starwood / MGM / HiltonIntegration and deployment of entire technology platform for the entire resort.
Coca ColaMore than 10K systems fully pre-configured and deployed in the last 12 months.
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TECHNOLOGY SOLUTIONS Insight Confidential
Why Insight for Services
• Dedicated Solutions/Practice teams
• National project management office and command center
• Field-based specialists, architects, consultants and engineers
• ISO 9001:2008 Certified Integration Labs and National Repair Center
• Certified asset disposition process
• Proven ability to deliver high service levels and complex projects
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