INTRODUCTION TO INTRODUCTION TO HOUSEKEEPINGHOUSEKEEPING

Introduction ,Introduction ,

Categorization ,Categorization ,

Types& Organization Structure of a Types& Organization Structure of a Hotel Hotel

Definition & Importance of House Definition & Importance of House keeping Departmentkeeping Department

Role of House keeping in hospitality Role of House keeping in hospitality industry industry

Welcome to Housekeeping Welcome to Housekeeping DepartmentDepartment

LAYOUT OF HOUSEKEEPING DEPARTMENT:

LINENSTORE

TAILORSHOP

LINEN & UNIFORMROOM

EmployeeExchange counter

LAUNDRY

EXECUTIVE HOUSEKEEPER

SECY HOUSEKEEPINGDESK

CONTROL

LOST&FOUND

HOUSEKEEPINGSUPPLIESSTORES

UPHOLSTERY&

FURNITUREYARD

FLOWERROOM

What is What is HousekeepingHousekeeping

HOUSEKEEPINGHOUSEKEEPING

HOUSEKEEPING is defined as HOUSEKEEPING is defined as the provision of a clean, the provision of a clean, comfortable and safe comfortable and safe environment.environment.

It is the management and It is the management and maintenance of the property maintenance of the property and equipment of an and equipment of an institution or organization, a institution or organization, a house, industrial or house, industrial or commercial institutioncommercial institution

Cleanliness, Comfort and Cleanliness, Comfort and Safety are the essence of Safety are the essence of housekeeping.housekeeping.

CLEANLINESSCLEANLINESS

Room, bed, toilets should be cleanRoom, bed, toilets should be clean Room must be swept and mopped & Room must be swept and mopped &

carpets cleanedcarpets cleaned Furniture should be in place, and Furniture should be in place, and

everything should be maintained in its everything should be maintained in its original stateoriginal state

Bed has to be madeBed has to be made Toilets supplies should be replenishedToilets supplies should be replenished

COMFORTCOMFORT The furniture should be such that the The furniture should be such that the

guest are able to relaxguest are able to relax Height of the furniture is in relevance to Height of the furniture is in relevance to

the writing tablethe writing table Bed should be soft and comfortableBed should be soft and comfortable Supplies that are kept in the room should Supplies that are kept in the room should

be convenient for the guest, e.g. the be convenient for the guest, e.g. the scribbling pad should be placed on the scribbling pad should be placed on the bedside table near the telephonesbedside table near the telephones

SAFETYSAFETY The hotel should be secure.The hotel should be secure. There should be safety measures on all There should be safety measures on all

the floors.the floors. The locks, doors and windows should be The locks, doors and windows should be

secure.secure. The corridors should be well litThe corridors should be well lit Fire alarms and smoke detectors must be Fire alarms and smoke detectors must be

in place.in place. There must be a fire escape systemThere must be a fire escape system Thefts should be guarded againstThefts should be guarded against

AIM AIM

The aim of all accommodation The aim of all accommodation establishment is to provide their establishment is to provide their customer withcustomer with

Clean Clean ComfortableComfortable AttractiveAttractive Welcoming surroundingWelcoming surrounding Which give the value of moneyWhich give the value of money

HOUSEKEEPINGHOUSEKEEPING

HK department

Front Area Back Area

Public Area

Floor AreaAll areas only accessible for staff

Public AreaPublic Area

Lobby / FoyerLobby / FoyerRestaurantRestaurantBarBarDiscothequeDiscothequeCoffee shopCoffee shopSwimming poolSwimming poolSpasSpas

ParlourParlourShopping Shopping

arcadearcade

Floor areaFloor area

RoomsRooms

Corridors

Back AreaBack Area

Offices Offices Staff lockerStaff locker Back officeBack office Service elevatorService elevator

Major departments with which HK Major departments with which HK deals with deals with

Front office- ( for all major reports like Front office- ( for all major reports like occupancy chart, discrepancy report , updating occupancy chart, discrepancy report , updating room status report& releasing room for resale).room status report& releasing room for resale).

Eng. Dept.-for all major maintenance jobs.Eng. Dept.-for all major maintenance jobs. Food beverage ( for cleaning of all major Food beverage ( for cleaning of all major

restaurant outlets, discotheques & bars ) restaurant outlets, discotheques & bars ) Purchase & stores- for the flow of all supplies & Purchase & stores- for the flow of all supplies &

amenities in the dept. for smooth running of this amenities in the dept. for smooth running of this operational department operational department

Who is the HOD to this Who is the HOD to this department?department?

The EHK ( Executive house keeper) orThe EHK ( Executive house keeper) or

the Rooms Divisions Manager. the Rooms Divisions Manager.

Other members of the department Other members of the department are: are:

Assistant managers ,Assistant managers , Supervisors, Supervisors, Room boys ,Room boys , Chamber maids , Chamber maids , Housemen,Housemen, Tailors,Tailors, Florist Florist Valet & Valet & Other contracted staff Other contracted staff

In laundryIn laundry

Laundry managers Laundry managers SupervisorsSupervisors Washer manWasher man Laundry valetLaundry valet Uniform room attendantUniform room attendant others others

Major concern areas for the Major concern areas for the department ,apart from cleaningdepartment ,apart from cleaning

To control all types of pest threats which the To control all types of pest threats which the hotel faces. The process of controlling is called hotel faces. The process of controlling is called fumigation. fumigation.

All thematic decorations & celebration of all All thematic decorations & celebration of all major & happening festivals of the areamajor & happening festivals of the area

Horticulture .Horticulture . Outsourced jobs like painting of the hotel Outsourced jobs like painting of the hotel

building exterior & interiors, carpet cleaning etc.building exterior & interiors, carpet cleaning etc. budget budget

Interior decorationInterior decoration

Planning Planning Introducing new trendsIntroducing new trends RefurbishingRefurbishing Refurnishing Refurnishing Choosing the right colour for the right type Choosing the right colour for the right type

of roomof room others others

Scope of job as a housekeeperScope of job as a housekeeper

House keeping nowadays is widespread House keeping nowadays is widespread in other establishments apart from hotels in other establishments apart from hotels house keeping services are also hired by house keeping services are also hired by other institution like: other institution like:

Shopping MallsShopping Malls Private hospitalsPrivate hospitals HostelsHostels Corporate officesCorporate offices Spa& gyms & many moreSpa& gyms & many more