If internal change is slower than external change,

you’re in trouble!

If If internal change is slower than external change,

you’re in trouble!

* Jack WelchCEO of GE for 20 years

Matching Your Team Matching Your Team To A Turbulent MarketplaceTo A Turbulent Marketplace

RelentlessChange

ToughCustomers

Intense Competition

RelentlessChange

ToughCustomers

Intense Competition

Matching Your Team Matching Your Team To A Turbulent MarketplaceTo A Turbulent Marketplace

The pace of technological changesurpasses most people’s capacity

to change their mindset

No Time?No Time?

Who has time to take a sales course, communications course, leadership course, time management course, stress management

course, group dynamics course, problem analysis course, presentation skills course, process improvement course,

facilitation course, team dynamics course, change management course, leadership course, coaching seminar, creativity course –

even if it’s on-line . . . ???

Who has time to take a sales course, communications course, leadership course, time management course, stress management

course, group dynamics course, problem analysis course, presentation skills course, process improvement course,

facilitation course, team dynamics course, change management course, leadership course, coaching seminar, creativity course –

even if it’s on-line . . . ???

Matching Your Team To A Turbulent Marketplace

Matching Your Team Matching Your Team To A Turbulent MarketplaceTo A Turbulent MarketplaceThe pace of technological changesurpasses most people’s capacityto change their mindset

Matching Your Team To A Turbulent Marketplace

Matching Your Team Matching Your Team To A Turbulent MarketplaceTo A Turbulent Marketplace

Dale Carnegie Methods

Align People and Processes

Dale Carnegie Methods

Dale Carnegie Methods

Align People and Processes

Align People and Processes

Key PrinciplesKey Principles

Facts About Going From Where You Are Facts About Going From Where You Are To Where You Want To BeTo Where You Want To Be

Awareness or simply “knowing how” and habitually following a proven system are entirely different issues. Permanent change begins with a clearly communicated mandate cascaded throughout the organization.

Knowing what to do is only important when people clearly connect with desired outcomes.

Typically what’s missing is genuine alignment from the bottom-up - created from the top-down.

People who learn what, why, and how, outperform those who know what to do and don't do it.

Facts About Going From Where You Are Facts About Going From Where You Are To Where You Want To BeTo Where You Want To Be

Companies cannot improve overall effectiveness without improving each individual’s effectiveness – including management.

Organizations that build skills in the vital core competencies of each job,and coach, lead, and manage, outperform those who do not.

Any improvement system must measure progress tied to specific, measurable outcomes.

Fear motivation is de-motivation. Fear is not limited to intimidation tactics — misalignment creates fear. Uncertainty and lack of clarity creates fear. Inappropriate behavior creates fear etc. Edwards Deming clearly challenges management to “drive out fear.”

Facts About Going From Where You Are Facts About Going From Where You Are To Where You Want To BeTo Where You Want To Be

Trying to change behaviour without considering the structure that gives rise to that behaviour is futile.

Skills taught using lecture-based or knowledge transfer processes tend to fade quickly.

People tend to retain competencies they develop in specific business application projects.

Collaborative Teamwork

Collaborative Collaborative TeamworkTeamwork

You can’t build a team by building individuals—you build a team by

building individuals together

You can’t build a team unless individuals significantly improve their performance and bring that improved

performance to a team effort

Matching Your Team To A Turbulent Marketplace

Matching Your Team Matching Your Team To A Turbulent MarketplaceTo A Turbulent Marketplace

Turn loosely connected individuals into aligned teamBreak through nagging barriers to growth

Get everyone on the same page(Strategically and Emotionally)

Even the most brilliant plan is useless if it is not fully implemented – or worse, resisted by managers and staff on the ground.

Most planning and transition exercises are defeated not by the quality of the plan, but by the inability or unwillingness of staff to implement them.

Carnegie processes address this issue by providing the tools required to build communication skills, motiv-ation, teamwork, enthusiasm, and accountability in the people who actually create the results.

Team CompetenciesTeam CompetenciesTeam Competencies

• Have a clear mandate •Visibly represent corporate values

Successful Team ProjectsSuccessful Team Projects

Matching Your Team To A Turbulent Marketplace

Matching Your Team Matching Your Team To A Turbulent MarketplaceTo A Turbulent Marketplace

Face changes head-on

Matching Your Team To A Turbulent Marketplace

Matching Your Team Matching Your Team To A Turbulent MarketplaceTo A Turbulent Marketplace

Build an environment of coaching for improved performance

Face changes head-on

Matching Your Team To A Turbulent Marketplace

Matching Your Team Matching Your Team To A Turbulent MarketplaceTo A Turbulent Marketplace

Build an environment of coaching for improved performance

Develop internal mentors to keep your culture current

with business changes

Face changes head-on

It Works!

We Love Dale Carnegie BecauseWe Love Dale Carnegie Because

It Sticks!

In Toronto Call 905-826-7300