Getting Started

Helping You With The IT Department and

Library Facilities at Royal Holloway

2011 – 2012

1

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Your Computer Username and Password . . . . . . . . . . . . . . . . . . . . . . . . 2

Using the Open-Access PCs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Fire Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Staying Safe Online Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

The Message of the Day Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

The Start Button and Start Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Dealing with your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Saving Your Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Protecting your Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Using CampusNet to Connect to the College Network . . . . . . . . . . . . . 10

Protecting your Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Virus Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Accessing College Facilities Off-Campus using Campus Anywhere . . . 11

Your RHUL Live Email Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Forwarding your RHUL Live email to Another Account . . . . . . . . . . . . . 15

Printing your Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Library and Open-Access PC Lab Locations . . . . . . . . . . . . . . . . . . . . . . 19

Turnitin and Avoiding Plagiarism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

The Library Catalogue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Searching the Library Catalogue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

The Essentials of Using Moodle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

IT and Research Skills Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Further details regarding any part of this booklet can be obtained from:Chris Horton, Telephone (01784 41) 4025 or email C.Horton@rhul.ac.uk

© Royal Holloway and Bedford New College 2011. All Rights Reserved

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Introduction

This booklet is designed to help you become acquainted with the IT issues thatare specific to Royal Holloway, and covers:< Using CampusNet to access the College’s Wi-Fi service< Where you can safely save your work< Using the PCs in the open-access PC Labs and libraries< Using the library and Moodle facilities

Your Computer Username and Password

To log on to CampusNet with your own laptop etc. or any of the library and open-access PCs around Campus you must have a computer username and password.

Your computer username comprises 4 letters and 3 numbers, e.g. zwaa666. Although you cannot change your computer username, you can change yourpassword - see page 7 of this booklet for details.

You should have received your computer username and password as partof your College registration. If you haven’t, contact the Student EnrollmentCentre in the Crosslands Bungalow opposite the Windsor Building.

Using the Open-Access PCs

Both the Bedford and Founder’s libraries contain a number of PCs, and there are 13open-access PC Labs around Campus that are available for you to use, many 24/7.Details are given on page 19 of this booklet.

Do note that most of the PC Labs can be booked for teaching, so please check on thedoor timetable that it is free before entering.

To ensure that you always obtain a PC with the same look and feel, PCs inthe libraries and open-access PC Labs run an application to reload thesystem each time they are started. As a result, you may find that they takea little longer to start-up and close-down than others you may have used.Additionally, because of this application, you will find that you cannot makechanges to many parts of the system.

PC Availability AppTo help you locate free and available PCs, especially at busy times, a new applicationwill be release around the beginning of the first term.

This will display on web pages and smartphones etc the number of PCs that are freeand available in each library/PC Lab. Further details will be available soon.

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Accessing the open-access PC LabsBetween the hours of 19.00 and 07.00 weekdays and all day Saturday andSunday most of the open-access PC Labs can be accessed using the College Cardoperated door entry system.

To use the Door Entry system:a. swipe the card through the card reader with the magnetic strip facing

the number pad.b. When the little green man displays at the top right-hand corner above the

number pad, the door release mechanism will allow you to open the doorand enter the building/PC Lab.

Fire SafetyPlease remember that you are responsible for your own safety at all times

During ‘Out of Office Hours’ and at weekends there is a reduced staff presence onCampus. If you intend to use the open-access PC Labs at these times please takenote of the following safety guidelines:< Ensure someone knows where you are, and maintain regular contact with them< Before using the PC Labs locate the Fire Exits and check you know which way

the Fire Doors open< Make sure you know how to safely evacuate the building, especially if you are

mobility restricted or have other disabilities What to do in an emergency:< If you discover a fire, raise the alarm using the nearest red call point< Leave the building by the nearest accessible exit, closing doors behind you< Inform Security: 444 (internal Phone) or 01784 443888 (from e.g. a mobile)

Each building’s fire alarm is tested most weeks of the year. This will takeplace at a designated time and day during normal working hours, andshould last no longer than 30 seconds.

Therefore, if you hear the fire alarm sounding do not assume it is a test:< If it sounds during the normal test time and day evacuate the building immediately

it has continued to sound for more than 30 seconds< If it sounds at any other time, or you are not sure, evacuate the building

immediately

4

Getting Help

A wide range of IT help facilities are available should you need IT related help including:

The IT Service Desk< Log a call via the online Service Desk at: ITservicedesk.rhul.ac.uk< Contact by email at: itservicedesk@rhul.ac.uk< By telephone on: 4321 (if internal) or 01784 41 4321 (if external/mobile)

The Service Desk at tlc@bedford (Bedford Library)< Visit in person between 09:00 and 17:00 Monday to Friday

Laptop and Mobile Device Support These sessions offer help with software problems and run in Bedford Library room207 during term-time:< Monday to Friday 12:00-16:00< Monday to Thursday 17:00-21:00< Saturday/Sunday 12:00-17:00

Note: Additional support will be available during the first two weeks of theAutumn Term Monday to Friday 10:00-12:00.

ITHelp webpageThis offers easy access to a range of the help facilities available - access it at:IThelp.rhul.ac.uk/

Staying Safe Online Tips

When working on the web do consider the following tips:< Do ensure that the antivirus protection on your computer/laptop is kept up-to-

date at all times.If you do not have an up-to-date antivirus programme you can obtain a freecopy of the Kaspersky Internet Security Suite from the IT Department webpage at: www.rhul.ac.uk/it/avphishing.aspx

< Do ensure that the updates for all of the applications (e.g. Microsoft Office) onyour laptop/mobile devices are kept up to date

< Do close any unexpected pop-up boxes that display by clicking on the Closebutton at the top of the dialogue box - not on any buttons included on the box

< Do protect yourself from identity fraud by being careful with how much personalinformation you disclose

< Never respond to “phishing” or spam emails, for example those that request yourusername and password. Do remember that Royal Holloway will never requestsuch information from you via e-mail

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The Message of the Day(MOTD)

The Message of the Day offers a significant method for College members tocommunicate with you. Similarly, you can post a message on the Message of theDay if you need to communicate with College members. Therefore, as it may containimportant information, it is advised that you do check it regularly

The Message of the Day displays each time you log on to an open-access PC Thesame information is also displayed on Campus Connect (the Portal), which is usefulfor those not working in an open-access PC Lab.

It is also important to remember that you must never send emails to large groupsof students and/or staff, e.g. to request help with surveys, as this is viewed as abuseof the system and may result in disciplinary action.

Instead, if you need to contact a large number of College members post amessage onto the Message of the Day, as that is what it is for!

To send a message for display on the Message of the Day click on theSend a Message Request link at the bottom of the page andcomplete the form that displays.

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The Start Button and Start Menu

Apart from the Desktop shortcuts to the main Office 2007 applications (software),all applications on the open-access PCs are accessed through the Start menu. To access an application

a. Click on the Start button to display the Start menu.

b. From the main menu you can access the most commonly used applications,including Office 2007, the Library Catalogue, and your (Y:) drive.

To open the less commonly used and department specific applications click

on to display a further menu of options, which includes:

< Current Applications which gives access to a further range ofapplications, including SPSS (statistical application) andReferencing (RefWorks and EndNote)

< Academic Applications which contains programs that aredepartmental specific

Logging off from the Open-Access PCs

Always ensure you close-down the PC before leaving it as this will make sure that:< The files stored on your (Y:) drive are not accessible to anyone else< Your email system is not usable by anyone else< Your printing account cannot be misused

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Dealing with your Password

You can change your password from both on and off Campus using the PasswordManager Facility. When creating your password you should remember that it should:< Contain at least 8 characters < Be a combination of numbers and uppercase and lowercase letters < Not be something easy to guess, e.g. your date of birthNote: remember your password is case sensitive. To change your password

a. Open a browser.b. Open the following website: passwordmanager.rhul.ac.uk

c. In the Enter your first, last, partial, or logon name: panel enter yourusername (e.g. zvaa666).

d. Click on to display a list of options.Search

Ori. If you cannot remember your username enter your name using

the format first name followed by family name.ii. Click on .Search

iii. If a list of possible College members displays click on theusername link for your entry.

iv. A list of options displays.

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If the Register with Password Manager option displaysa. Click on the Register with Password Manager link.b. Enter your password into the Password: panel.c. Click on .Next

d. Select and answer any 3 security questions from the available list. These willbe used in the future to identify you to the Password Manager facility, andso you must ensure your answers are memorable.

e. When finished click on .Finish

f. Click on the Home page link to return to the Password Manager’s homepage.

If the Manage My Passwords option displaysa. Click on the Manage My Passwords link.b. Enter your password into the Password: panel.c. In the Enter new password: panel enter the new password you wish to

change to.d. In the Confirm new password: panel enter the new password again.e. When you have finished click on .Finish

Dealing with a Forgotten PasswordOnce you have registered with the Password Manager you can then use it to reseta forgotten password from both on and off Campus. To do this:

a. Open the website: passwordmanager.rhul.ac.uk to display thePassword Manager.

b. Click on the Forgot My Password link.Note: This option will not display if you have not completed the securityquestions as part of registering with the Password Manager facility.

c. Answer the security questions.d. Click on .Next

e. In the Enter new password: panel enter the password you now wish touse.

f. In the Confirm new password: panel enter the password again.g. When you have finished click on .Finish

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Saving Your Work

Things can, and do, go wrong whilst using PCs, for example files may corrupt andPCs crash. Therefore you must save your work often – at least once every 10minutes is strongly recommended.

There are a number of potential disk drives for you to save your work to (see thetable below). However do take note of the following points whilst using the open-access PCs:< You should ALWAYS save your work to your (Y:) drive< When working on an open-access PC never save work to the (C:) drive, as it will

be deleted automatically as the PC closes down< USB Memory Drives offer an efficient method of transporting and

backing-up files. However, they can (and do) fail or get lost, so ensureyour data is also stored in other locations, e.g. your (Y:) drive

The following table lists the disk drives available:Disk Drive Description

C: Drive This is the PC’s hard disk. On open-access PCs NEVER save tothis drive, as it will be deleted when you close-down the PC.

Y: Drive [Home on ‘Mydata’ (Y:)] This is your allocated secure filestorage area to which you are encouraged to save your work.

W: Drive [home_pages on myweb (W:)] You must save to this drive allfiles that you want to be accessed via the Internet, includingWeb pages and your own graphics.

R: Drive [PCLabs on ‘ourdata\teaching' (R:)] This disk drive is used tohold a range of course related files, including course work filesfor a number of academic and IT Department courses.

T: Drive [THAWSPACE (T:)] This is a substitute for the (C:) drive onopen-access PCs for emargency use only, for example, when afile will not save to your (Y:) drive. Any file saved to this driveis not secure and only available on the PC on which it wassaved.

Improve the chances of being reunited with a lost USBMemory Drive by saving to it a Word file containing yourname, username and email address. Call this file My Details.doc so that those who find it caneasily contact you.

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Protecting your Work

Your (Y:) drive and (W:) drive are automatically backed-up every workday.However, this is not a replacement for your own good file management and backupprocedures, and it is always a good policy to make copies of your important files toanother disk.

To protect your work it is strongly suggested that you always:< Save your work to your (Y:) drive wherever possible. This is also accessible in

halls of residence and when away from Campus; for further details see thesection Accessing College Facilities Off-Campus using Campus Anywhere(VPN) on page 11 of this booklet

< Regularly change the filename of your work as you write it (e.g add version1, version 2 etc. to the filename), as this gives an incremental backup should thecurrent file corrupt

< Save your work to at least two locations

Using CampusNet to Connect your Laptop/MobileDevice to the College Network

You can connect your own laptop/mobile device to the College's Network using:< Direct plug-in connection points in many of the College’s student bedrooms< The Wi-Fi provision available at many locations around Campus, including lecture

theatres, seminar rooms, PC Labs, and the Bedford and Founder’s Libraries

To connect your laptop/mobile device to CampusNeta. If using a wired connection in a student bedroom plug the blue network cable

from the wall socket into your laptop.Or, if using Wi-Fi, begin by connecting to the CampusNet wireless network.Note: If the CampusNet wireless network isn’t shown it is probably not availablewithin your current location at this time. For further details visit:campusnet.rhul.ac.uk/wifi.aspx

b. Open your web browser, which will automatically display the CampusNetregistration page, where you should follow the instructions to complete yoursetting up.Remember: When prompted to log on you need to enter your computerusername (e.g. zwaa666) and password.

c. You will then be prompted to restart your browser after 60 seconds.

Further details of setting up CampusNet can be found at:campusnet.rhul.ac.uk/

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Protecting your Equipment

It should be noted that the College will not be held responsible for any loss ordamage to your computer equipment.

Therefore you are strongly advised to never leave your equipment unattended, andto ensure that it is always kept secure using an appropriate method, for example aKensington lock, especially when working in the libraries or an open-access PC Lab.

You are also advised to consider taking out appropriate insurance on yourequipment.

Virus Protection

If you are connecting your own computer equipment to the College network youMUST have an up-to-date anti-virus program installed. Also, you MUST ensure thatall relevant operating system and application updates have been installed. If you do not have an anti-virus program on your equipment you caninstall the Kaspersky anti-virus application, as used on the open-accessPCs. This is free and lasts whilst you are a member of College. To obtainthis visit the following URL:

www.rhul.ac.uk/it/avphishing.aspx

Remember: in order to maintain its effectiveness you need to ensure your anti-virusprogram is kept updated.

Accessing College Facilities Off-Campus usingCampus Anywhere (VPN)

Some College facilities are restricted to on-Campus access only, e.g. somedepartmental course notes, online journals/databases, and your (Y:) and (W:)drives.

If you wish to access these restricted facilities from off-Campus using the Internetyou will need to create a ‘direct’ connection to the College using the College’sCampus Anywhere VPN (Virtual Private Network) system.

For details of how to setup this facility visit: campusnet.rhul.ac.uk/

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Your RHUL Live Email Account

It is highly important that you make full use of your RHUL Live email system,including accessing it regularly, as your lecturers and other members of College willuse it to communicate important information to you.

You will find that most of the features of your RHUL Outlook Live email account areself-explanatory and similar to other email applications. To obtain help with a rangeof the features available please visit: help.outlook.com

Important: NEVER send emails to large groups of students and/or staff, e.g.requesting help with surveys, as this is considered abuse of the system and mayresult in disciplinary action. Instead, use the Message of the Day - see page 5.

Email Addresses at Royal HollowayNever try to guess someone’s RHUL email address, including your own, as a numberof formats are used on Campus. For example your email address is likely to be inthe format: firstname.lastname.entry-year@live.rhul.ac.uk

Therefore, a student with the name Jane Smith who joined the College in 2011 couldbe issued with the email address: jane.smith.2011@live.rhul.ac.uk

However, members of staff could have their email address in the format:firstname.lastname@rhul.ac.uk e.g. jane.smith@rhul.ac.uk

Or

firstinitial.lastname@rhul.ac.uk e.g. j.smith@rhul.ac.uk

Therefore if you are sending an email to a member of College whose email addressyou do not know, ensure that you obtain their address from the Global AddressList, otherwise you will most probably get it wrong!

Accessing your RHUL Live emailTo make the best use of all the features available in your RHUL Live email, you needto use Internet Explorer 7 or later. Most, but not all, features are also supported inFirefox 3.0.1 or later, and Safari 3.1 or later on the Mac OS X operating system.Note: Take care if using Chrome version 13, as it may fail to actually send emailseven though it appears to have done so! You also need to ensure the following settings on your browser:< That session cookies are enabled< That JavaScript is enabled< That pop-up blocker settings in the browser or third-party pop-up blocker

applications do not prevent the browser from opening new windows

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You can access your RHUL Live email account in 2 ways:

Via Outlook.comYour RHUL Live email can be accessed directly from the Outlook Live website, inwhich case you need to use your Windows Live ID. To do this:

a. Access the Internet and open a browser.b. Enter the URL for the Outlook

Live website, which is:Outlook.com/

c. In the Windows Live ID: panelenter the username you use toaccess the open-access PCsfollowed by @live.rhul.ac.ukRemember: Your Windows Live ID: is your username (e.g. zvaa666)followed by @live.rhul.ac.uk

d. Then enter the password you use to access the open-access PCs into thePassword: panel.

e. Click on .Sign in

Via Campus Connect (Portal)You can use Campus Connect to access your RHUL Live email from anywhere withan Internet connection, including in the open-access PC Labs. To use CampusConnect:

a. Access the internet in the normal way and open a browser.b. Enter the URL for Campus Connect, which is:

portal.rhul.ac.uk/c. When Campus Connect displays enter the

username you use to access the open-access PCsinto the User Name: panel.

d. Then enter the password you use to access theopen-access PCs into the Password: panel.

e. Click on .Login

f. Click on the email button at the top right of thewindow.

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Using the Global Address List (Address Book)

When creating a new email to members of the College it is important that you do nottry to guess the email addresses, as it is likely you will get it wrong. Therefore it isrecommended that you insert their email address from the Default Global AddressList, which lists the College email address for everyone with a known email account.

To use the Default Global Address List from a new message:

a. Create a new email by clicking on .

b. Within the Untitled Message window click on to display the

Address Book window.c. Ensure that the Default Global Address list is selected in the panel on the

left.

d. In the search box at the top of the middle panel enter the name of theperson to whom you want to send the message.Note: You can possibly improve the accuracy of the returns by using theformat: initial followed by family name (e.g. a nonymouse).

e. Click on the Search button to the right of the panel .

f. A list of matching names appears.g. Select the correct name from the list of matches. If there is more than one

person with the same family name and first name, verify that you have thecorrect person by referring to the properties of the selected name in theright-most pane.

h. Add the selected email address to your email by clicking on

towards the bottom left of the window.

i. Click on at the bottom right of the window to return to the

Untitled Message window, where you can continue producing your email.

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Forwarding your RHUL Live email to Another Account

You can, if you wish, set up your RHUL Live email account so that it forwards allemails to a different account of your choice. Do be aware, however, that the originalemails remain in your Inbox folder, and so this needs to be regularly emptied,otherwise your RHUL Live email account may become full and thus closed toreceiving further emails.

Setting up email Forwardinga. Access your RHUL Live email account using one of the options on page 14.

b. On the main RHUL Live Email page select on the far right.Options

c. Select the Organize Mail tab on the left.

d. Ensure that the Inbox Rules tab is selected and then click on toNew

create a new forwarding rule.e. In the New Inbox Rule window that appears:

i. In the When the message arrives, and: drop-down menu,select the [Apply to all messages] option.

ii. In the Do the following: drop-down menu, select the Redirectthe message to... option.The Address Book window appears.

iii. Here you can search for and select an email address to forward to.You can do this from the default Global Address List, however youwill likely want to forward to an email address that is not in thislist. So to do this type the address to forward to directly in the

box and then select .To –> OK

iv. Click on to save the rule.Save

v. The rule will appear in the list under the Inbox Rules tab and willbe applied with immediate effect.

Note: Selected Inbox rules can be turned off or deleted at any time by

selecting or within the Inbox Rules toolbar.Turn Off X

For help with your RHUL Live email visit the help facility at:help.outlook.com Alternatively, contact the IT Service Desk - details on page 4.

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Printing your Work

Printing is available from the libraries and all open-access PC Labs.Depending on the location, Multi-Functional Devices (MFDs), which can be used toboth print and photocopy are located either within the PC Lab/area or within closeproximity to it.

These locations are:< Bedford Library: contains 4 black & white and two colour MFDs on Level 2< Bourne Yorkon PC Lab: contains a black & White MFD< Computer Centre: 2 black & white and 1 colour MFD are located in the foyer< Founder’s Library: contains 2 black &white MFDs on the ground floor< HITT Lab: contains a black & white MFD< International Building PC Lab 1: contains a black & white MFD< CALL Lab: contains a black & white MFD< Music PC Lab: contains a black & white MFD< Queens Annexe PC Lab 1: contains a black & white MFD< Queens Annexe PC Lab 2: currently does not have a printer

< Kingswood PC Lab (off Campus): black & white MFD< Bedford Square PC Lab (off Campus): currently has a black & White printer

that is expected to be upgraded to a black & white MFD during the first term

Note: The default setting of these MFDis is to print your work double-sided. You can change this if you wish, for example to print single-sided, from the Printerdialogue box in the application you are using

Printing from your own Computer/LaptopYou can use any of these MFDs to print from your own computer/laptop. To do thisyou need to install the printing application. For details on how to set this up visit theCampusNet web page at: campusnet.rhul.ac.uk

Printing ChargesA charge is made for all printing, which is carried out via your Computer CentrePrinting Account. This works a little like a bank account where a cash balance ismaintained on your account from which the cost of each print job is debited, anddeposits of cash must be made to keep sufficient funds for these payments.

Charges for the most commonly used printing are as follows:< Black & white A4 paper double-sided £0.07 per sheet< Black & white A4 paper single-sided £0.05< Black & white A3 paper single-sided £0.09< Colour A4 paper single-sided £0.18

17

Viewing your Account Balancea. View the Printing Account web page by visiting: printing.rhul.ac.ukb. Enter your computer username into the Username: panel and your

(case-sensitive) password into the Password: panel.c. Click on .OK

d. The Account Summary page opens displaying your current balance.

Paying for your printingDeposits into your printing account can be made either online, or via one of twopayment kiosks using cash.

To make an online payment using a debit/credit carda. Display the printing Account Summary page by

visiting: printing.rhul.ac.uk and following theinstructions under the Viewing your AccountBalance heading above.

b. In the My Account panel on the left click on theOnline Payment link and then follow the instructions.

To use a Payment KioskThe Payment Kiosks accepts all UK denominated notes, along with£2 and £1 coins, and are available:< 24/7 in the Computer Centre foyer< In the Bedford Library Level 2 during opening hours

Printing your WorkTo print your work in the open-access PC Labs and Libraries:

a. Open the Print dialogue box of the application you are using.b. Select the B&W queue to print in black & white or Colour queue to print in

colour.c. Make any changes you require, e.g. number of copies, and then click on

to send the job to the printing system.OK

Using the dedicated Print StationThe Print Stations located in the Computer Centre foyer and Bedford Library areintended to help you quickly print work that you have already produced. They aretherefore especially useful for the fast turn-around of printing jobs during busy times.To enable this they do not give access to any applications (e.g. Word), just thefacility to send already produced work to the black and white printer queue.

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Releasing your work to Print Once you have sent your work to the printer queue you need to go to the MFD (MultiFunction Device) you wish to use and then log on and specify the work you wish toprint. To do this:

a. At the MFD you wish to use, touch the integratedtouch-sensitive screen to activate it.

b. You now need to log on to identify yourself to theMFD. To do this either:i. Where available, slide your College Card

across the card reader to the side of thetouch-sensitive screen.

OR, to log in manually:a) Ensure that both the User Name and Password panels are

displaying. If only the Password option displays click on to refresh the screen.Cancel

b) Tap User Name and enter your computer username (e.g.zwaa666).

Note: The keyboard can be enlarged by tapping at theEnlargeOn

bottom of the screen.c) Tap and then tap Password and enter your password.OK

d) Then tap to return to the User Name and PasswordOK

screen.c. tap .Print

Note: If you wish to photocopy rather than print tap .Copy & Scan

d. Tap and then select the work you wish to print and click on theLogin

blue Start button on the control panel below the screen to print the work.

e. When you have finished, click on the Access button on the control panelbelow the touch-sensitive screen to log off your account.

Further information relating to printing in the libraries andopen-access PC Labs around Campus can be accessed at:www.rhul.ac.uk/it/printing/

19

Founder’s Library

Bedford Library

Computer Centre

& Annexe

Entrance to HITT Lab

International Building

Bourne Yorkon PC Lab

Queen’s Annexe

Music PC Lab

Library and Open-Access PC Lab Locations

In addition to the 68 PCs in the Bedford library and 26 PCs in Founder’s library thereare 13 PC Labs located around Campus. These are available at the following times:< Bedford and Founder’s Libraries: Opening times vary depending on the Term.

For up-to-date details visit: www.rhul.ac.uk/library/

< Bourne Yorkon PC Lab: Available during office hours only< Computer Centre and Annexe: Available 24/7< HITT Lab: Available 24/7< International Building PC Lab 1: Available 24/7 < CALL Lab: Available 24/7 < Music PC Lab: Available 08:30-18:30 weekdays and 08:30-18:30 Saturdays< Queens Annexe PC Lab 1: Available 24/7< Queens Annexe PC Lab 2: Available 24/7

< Kingswood PC Lab (off Campus): College Card access only< Bedford Square PC Lab (off Campus): Available during office hours only

PC Labs designated Available 24/7 are accessed between the hours of19.00 and 07.00 weekdays and all day Saturday and Sunday using theCollege Card operated door entry system; see page 3 for further details.

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PC Lab 39 PCs

PC Lab 127 PCs

Office

PC Lab 4 20 PCs

Fire ExitFire Exit

Fire Exit

Fire Exit

Main EntranceStairs tooffices

&

Fire Exit

PC Lab 527 PCs

PC Lab 2 2 PCs &

Vend Machine

PC Lab 7

28 PCs

Bourne Yorkon PC Lab 92 PCs

Office

StairsDown

Bo

urn

e L

abo

rato

ry

Bedford Library

Entrance

Fire Exit

Fir

e E

xit

Fire Exit

Computer CentreNote: PC Lab 4 is designated a quiet PC Lab for quiet work

Bourne Yorkon PC Lab

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Tolansky

Entrance for HITT

Lab (Horton IT

Training Lab)

Horton ITTraining Lab

Fire Exit

Fire Exit

Ram

p

CA

LL

L

ab

IB PC Lab 1

Stairs to Main Entrance on First Floor

Campus Road

Stairs to 1st Floor

Double SetAutomatic Doors

Offices

Offices

Offices

Entrance to IB PC Lab 1 & CALL Lab

Fire Exit

FireExit

FireExit

Fir

e E

xit

HITT Lab

International Building PC Labs

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White Alleyway to Music PC Lab

GlassDoor

Music PC Lab 18 PCs

Arched Doorway

Arched Doorway To Bridge

by Main Gate

QA PC Lab 1

QA PC Lab 2

2.00m

Fire Exit

Reid Hall of Residence

Fire Exit

Ramp access

Access Road

Wetton’s Terrace Music PC Lab

Queen’s Annexe PC Labs

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Turnitin and Avoiding Plagiarism

Plagiarism can be considered to be “the presentation of another person’s work in anyquantity without adequately identifying it and citing its source in a way which isconsistent with good scholarly practice in the discipline and commensurate with thelevel of professional conduct expected from the student. The other person’s workmay exist in any published or unpublished medium, including the internet.” RHUL(2009), Regulations on Assessment Offences, at:www.rhul.ac.uk/Registry/academic_regulations/Examination_Assessment_Offences.html

About TurnitinTurnitin, the world's leading Plagiarism Detection Service, is used throughout RoyalHolloway, with over 38000 assignments submitted every year. This online submissiontool compares students' essays with a number of web-based resources (over 12Billion web pages, thousands of electronic journals and digitised books, and 60 Millionpreviously submitted essays) and provides tutors with detailed 'originality reports'which highlight and provide links from student assignments to resources with similarcontent.

Turnitin supports tutors in detecting, deterring and ultimately preventing internetplagiarism, collusion, ‘assignment recycling’ and ‘essay banking’. It also protectsstudents’ original work from being used without citation by another person, andserves as a learning tool to help academics and students better identify and correctunintentional plagiarism, poor referencing and other academic skills issues.

By ensuring the highest academic standards through the use of Turnitin, the valueof a Royal Holloway degree is maintained and protected.

To access the Avoiding Plagiarism Resource To access the Avoiding Plagiarism resource and to find out more about Turnitin:

a. Access the internet in the normal way and open a browser.b. Enter the following URL: tiny.cc/noplagiarismc. When Moodle displays enter the

username you use to access theopen-access PCs into the Usernamepanel.

d. Then enter the password you use toaccess the open-access PCs into thePassword panel.

e. Click on .Login

f. You can then access the material relating to Avoiding Plagiarism andTurnitin.

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The Library Catalogue

The College’s library catalogue is an online web based program offering a wide rangeof facilities. For example you can search using author, title or subject; search forjournals; email a list of marked search results; reserve items and renew, or obtaininformation about, your own loans. The Catalogue can be accessed in the following ways:

From a library OPAC (Online Public Access terminal) a. The terminal should already be displaying the catalogue ready for searching

to begin.

b. If it is not, click on the shortcut to the Library Catalogue button .

From an open-access PC using the Library Catalogue optiona. Log on to the PC in the normal way.

b. Click on .

c. Click on .

From an open-access PC using Internet Explorer

a. Click on .

b. Click on .

c. Click on Library in the Explore box on the right of the page.d. From the Library homepage click on Library Catalogue (in the Quick

Links box towards the bottom of the page).

From the Interneta. Access the Internet in the normal way and open your Web browser.b. Access the following website: library.rhul.ac.uk/

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Searching the Library Catalogue

You are strongly advised to familiarise yourself with the library catalogue before youneed to use it, as it can give you a considerable advantage when you have to startproducing your academic work.

The Library Catalogue offers a number of different search facilities, includingAuthor/Title, Subject, and Journal searches.

To perform a Searcha. Click in the Search text box to obtain an insertion point.b. Type in the search term(s) for the material you want to find.c. Click on to run the search and display the results in a table.Go

d. Further details can be obtained by clicking on any of the available links. Forexample clicking on the Location link details which library it is held in, andwhether it is on the shelf.

e. To Close the Catalogue and Internet Explorer click on the Close button .

Enhance your academic work by attending the following sessions:< IS223 How to research your assignment< IS224 Advanced Research Skills for Projects and Dissertations< IS228 Easy referencing with RefWorks< IS229 Managing references with EndNoteFor details access the Student IT Training website at:www.rhul.ac.uk/IT/training/ and click on For students

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The Essentials of Using Moodle

Moodle is Royal Holloway’s Virtual Learning Environment through which you are ableto access a variety of online resources and activities associated with your course ofstudy.

Starting and Logging in to Moodlea. Open the following website: moodle.rhul.ac.uk

Or

On an open-access PC you can also access Moodle by clicking on the Moodlelink from the Start menu.

b. In order to access your courses you need to login to Moodle. To do this:i. Click on the Login hyperlink in the top right-

hand corner of Moodle’s homepage.ii. In the Username: panel enter your

computer Username, e.g. zvaa666.iii. In the Password: panel enter your password, remembering that this

is case sensitive.iv. Click on . Moodle will now load your personalised page, whichLogin

contains only the courses that you are registered for. These will bedisplayed as a list within the My courses panel on the left-hand sideof the screen.Note: if the courses do not display, or the ones displaying are incorrectfor the courses you are undertaking, you shouldcontact your Department Administrator foradvice. Also remember that you can refer toMoodle’s FAQs for help. To do this click on theMoodle FAQs link in the Help & Support panelon the top left-hand side of the window.

Displaying a CourseIn order to see the resources and activities associated with a course you need toselect it. To do this:

c. In the My courses panel on the left-hand side of thescreen click on the course associated with theresources and activities that you wish to display.Relevant information for the particular course youhave selected will be displayed. In most cases you willsee some introductory text and a summary at the top, followed by resourcesand activities.

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Navigating around MoodleMoodle contains a Navigation Bar which enables you to navigate around the differentMoodle windows with ease. You should always ensure that you use this rather thanthe browser’s (e.g. Internet Explorer) Back button, as this may give unpredictableresults. The Navigation Bar is located at the top left, or bottom, of the Moodlewindow once you are viewing the course you require. To use the Navigation bar:

a. Ensure that you are viewing the relevant course (see the section Displayinga Course).

b. Click on the relevant linkon the Navigation Bar toaccess that section ofMoodle, for example toreturn to Moodle’s homepage click on the Moodle link.

Working with Resources and Activities

Various resources and activities relating to your selected course are available toaccess through Moodle. A typical example of a resource is a Word document, andof an activity is a Forum.

Accessing a Resourcea. Ensure that you are viewing the relevant course (see the section Displaying

a Course).b. Click on the link to the resource you require,

for example a Word document, and it will bedisplayed for you to read or print asnecessary.Note: if the File Download dialogue boxdisplays, either click on to first saveSave

the file and then open it, or click on to immediately display the file’sOpen

content.Alternatively, if the Save or Open options do not work or are not available,right-click on the link and then select Save Target As... to display the SaveAs dialogue box. Then save and open the file in the normal way.

c. View the document and when you have finished click on the window’s Close

button to close it.

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Undertaking an Activity - taking part in a ForumA Forum provides you with the opportunity to give feedback to your lecturer, provideanswers to set questions, or perhaps work within a group on a task related to thecourse. If a forum is available for you to access, its link will be displayed in the listof resources and activities for the course you are viewing. To take part in a Forumif it is available:

a. Ensure that you are viewing the relevant course (see the section Displayinga Course).

b. Click on the link to the Forum from the Activities list. A Forums windowsimilar to the one shown displays.i. To take part in a discussion, click

on the relevant link(s) under theForum heading towards thebottom of the window, forexample Week 1 LectureDiscussion.

ii. In the top box that displays, clickon Reply to display the Editing window.

iii. Now scroll down to find the Word-like Your reply editing panel, andthen click within it to obtain an insertion point.

iv. Enter a suitable reply, noting that you have access to all of the normalformatting facilities available in Word.

v. Here you also have the ability to attach a file to your reply.vi. When you have finished scroll down further to locate the

button and then click on it.Post to forum

vii. Your reply appears in the forum immediately and you have 30 minutesto edit it if you wish to do so. After this time, depending on how thetutor has set up the forum, copies of the message will be e-mailed tothe class – so write carefully!

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Undertaking an Activity - taking part in a PollYour lecturers will use a Poll in order to canvas your opinion, for example on how youview something, or to enable you to choose which seminar groups you can attend.If a Poll is available for you to access its link will be displayed in the list of resourcesand activities for the course you are viewing. To take part in a Poll if it is available:

a. Ensure that you are viewing the relevant course(see the section Displaying a Course), and itsassociated resources and activities.

b. Click on the link to the Poll from the list ofavailable resources.

c. The Poll window displays containing a question,and two or more option buttons which you click on toregister your opinion or choice.

d. Click on the Yes or No option button as appropriate.e. When you have made your selection(s) click on the

button to actually record yourSave my choice

response.f. In the Responses panel immediately below the option

buttons you may also be able to see how people haveresponded so far. Note: this depends on how the tutor has set up the Poll - some results maynever be shown, some may be shown only after you have voted, and somemay be shown when everyone has voted.

Accessing the Library ResourcesThere may be Library Resources available for the course you are viewing. Thesecan be accessed from the Library Resources panel towards the right-hand side ofthe screen.

a. The actual contents of this panel may varydepending on the course you are doing andwhat the lecturer has decided to include.

b. It may, for example, include past exampapers, links to online resources for yoursubject and details of the library contact foryour subject.

c. To access any of these resources just click onthe relevant link.Note: for some courses you may find that one or more of these links do notwork. This can be for several reasons, but is usually because there is norelevant information for that link e.g. there are no past exam papers for thatparticular course.

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Editing your ProfileMoodle includes an individual Profile which details such areas as your name andwhether you want others to see your e-mail address. Although much of this iscomplete there are some areas that you may like to update, including yourCity/town, a personal description, and a photograph to display in place of thestandard smiley face.

To make changes to your Profile:a. Return to the Moodle homepage (see the section Navigating around

Moodle step (b) for details).b. In the Administration panel on the right, select the Profile link.c. A window now displays giving an outline of your

profile. To be able to edit this profile click on theEdit profile tab.

d. Now click within the City/town: panel and entera relevant City or Town, for example Egham.

e. Similarly click within the Description: panel and enter a description ofyourself that you consider of use to others.

f. Finally, if you have a suitable picture you can replace the smiley face thatnormally displays. To do this:i. Click on to the right of the New picture: panel to displayBrowse...

the Choose file dialogue box and then navigate to the drive and folderin which the picture is saved.

ii. Click on the picture and then click on . The picture’s path willOpen

now be entered into the New picture: panel.iii. Provide details of any interests by typing them into the Lists of

Interests box.iv. Click on Show Advanced to enter further information about yourself,

such as your web page address.v. Finally, to update your Profile click on .Update profile

vi. When you have finished, navigate back to the Moodle homepage (seethe section Navigating around Moodle step (b) for details).

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Moodle Study Skills Support Skills4studycampus is an interactive e-learning resource that will help you tounderstand, practise and improve the core skills needed for successful study: writing,critical thinking, reading and note-making, referencing and understanding plagiarism,group work and presentations, and exam skills. To access Skills4studycampus visit:tiny.cc/skills4study and log in using your computer username and password.

This resource comprises a wide variety of interactive activities to develop academicskills and to make the learning experience more fun. Students are encouraged tocomplete a range of activities at their own pace, to keep personal notes, tags anda learning journal. The learning experience is therefore highly personalized andfocussed on individual needs. There is also a newsletter, which contains tips, adviceand competitions.

The development of study skills is central to academic success. The key thing is tounderstand one’s strengths and weaknesses, and to discover effective strategies andtechniques. Studying is easier and more fun for those students who hone their coreskills in reading and note-taking, writing, and using evidence; this allows them tocritically engage with subject-specific material in a more creative manner, which ofcourse leads to higher marks and a deeper learning experience.

How you learn best is unique to you: what works for one student, won’t necessarilywork for another; skills4studycampus will help you to understand your learning styleand what helps you to achieve better results. Trial and error, feedback, reflection andpractice all play a role in developing how you learn. You already have many relevantskills and strategies for successful learning. You should work on developing thesealongside your day-to-day studying; this is where skills4studycampus can help you.

Skills4studycampus on Moodle is your personal space for honing the skills that willhelp you to study effectively. Why not get started now by picking the module thatmost interests you and taking the diagnostic test? This will help you to reflect onthose areas that you find most difficult to improve within and to diagnose yourstrengths and weaknesses, so that you can focus on the skills that will be of mostbenefit to you.

You will find further study skills resources and information regarding academicsupport by visiting: www.rhul.ac.uk/studyresources

Leaving MoodleWhen you have finished working with Moodle you need to logout from it. To do this:

a. Click on the Logout hyperlink at the top right-hand corner of Moodle’shomepage.

b. You can now close the browser by clicking on its Close button .

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IT and Research Skills Sessions

The Library and IT Department offer a range of IT and Research Skills Sessionsthat are designed to significantly assist you in your academic work and beyond.

The sessions over-viewed on the following pages are single, one-off sessions that can be taken either as a tutor-led session or as a Self-Study pack. There is also afurther range of sessions available as Self-study only. For further details see yourOn Course! booklet or visit the For students tab at:http://www.rhul.ac.uk/IT/training/

All sessions are free, but the tutor-led sessions must be pre-booked through the online booking system at: http://www.rhul.ac.uk/IT/training/ or contactthe IT Training Office - details on the Contents page of this booklet. Excel SessionsIS341 Working with Spreadsheets using Excel 2007 (1.5hrs)This session covers the most important features of Excel including simple formulasand functions, the Fill Handle, relative and absolute referencing, and formatting.

IS343 Presenting Data Graphically using Excel 2007 (1.5hrs)This session covers how you can create and edit charts, including applyingregression lines and error bars, and merging two similar charts together.

IS347 Further Features of Excel 2007 (1.5hrs)This session extends your Excel skills by cvering such techniques as using Filters,applying Conditional Formatting, using Scenarios, and printing larger worksheets.

IS348 Introduction to Excel’s Pivot Tables (1.5hrs)This session shows you how to use Pivot tables to easily summarise data in avariety of ways to suit your needs, all without having to create a single formula!

PowerPoint SessionsIS741 Creating Effective Presentations with PowerPoint 2007 (1.5hrs) This session covers key PowerPoint techniques including inserting Charts andImages, using the Masters, and adding basic Animation and Transitions.

IS742 Further Features of PowerPoint 2007 (1.5hrs)This session extends your PowerPoint skills by covering a range of featuresincluding further animation, Action buttons, and inserting sound and video clips.

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Research Skills SessionsIS223 How to research your assignment (1hr)This session will help you find information for your assignments by helping youidentify databases specific to your subject, use LibrarySearch, and identify off-campus resources

IS224 Advanced Research Skills for Projects & Dissertations (1hr)This session is aimed at researchers and those preparing for extended essays andincludes planning your research approach, and advanced search techniques.

IS228 Easy Referencing with RefWorks (1hr)This session shows you how to manage your references and add them directly toWord documents using RefWorks, a web based reference manager.

IS229 Managing References with EndNote (1hr)This session shows how you can use EndNote, a powerful reference managementsystem, to manage citations in your longer documents

Word SesionsIS147 Further Word 2007 Techniques for Dissertations (1.5hrs)This session will help you produce dissertations/projects by covering SectionBreaks, landscape pages in portrait documents, and creating an automatic Tableof Contents.

IS149 Managing Large Documents using Word 2007 (1.5hrs)This session covers how you how you can use Word’s Master/Subdocument facilityto pull the separate chapters of a multi-chapter document into one document.

Web Page Creation SessionsIS622 An Introduction to Dreamweaver (2hrs)This session shows you how to use Dreamweaver 8 to create a web page thatincludes tables, links, images and creating Cascading Style Sheets rules.

IS623 Further Features of Dreamweaver (2hrs)This session extends the skills covered in IS622 by examining such areas asCreating Anchors, Editing Cascading Style Sheet rules and Working with classes.

For further information relating to the IT and Research SkillsSessions visit the For students tab at:http://www.rhul.ac.uk/IT/training/