Check-in Process

Check-in for your flight via a method which suits you

Mobile Check-in with your booking reservation number and mobile web access

Web Check-in from 48 hours up to 40 minutes before departure

Terminal Kiosk Check-in

Counter Check-in with our award winning friendly Guest Services Agents

Groups

When travelling with 10 guests or more we can organise a service to suit your needs

All group fares provide a dedicated group consultant not available when purchasing our standard individual online fares

Take advantage of our flexible payment rules, and fast quotes

Business Events and Conferences

With our Business Events and Conference Sales Team we offer a personalised service for groups travelling with 20 people or more

You can also charter one of our aircraft if you have a special event or a large group of delegates travelling together to the same destination

Over a decade ago, we launched and instantly changed the way people fly. Today, Virgin Australia is once again offering something new in Australian air travel.

Virgin Australia continues to provide great value and exceptional customer service, but delivered with a new level of style, sophistication and professionalism which appeals to both business travellers and leisure travellers alike.

Our young fleet of stylish aircraft already fly to over 45 destinations within Australia, and we’re continuing to expand our domestic and international network, so we can fly you to more places in our unique style.

Now you’re flying.

For more information please contact your Virgin Australia Account Manager or your preferred Travel Management Company. S15392

Introducing Virgin Australia

Elevate: Offers the balance of both value and flexibility, with options to explore if plans change

Freedom: Freedom fare is perfect for whenever travel plans might change. It’s made to move around busy schedules with all the flexibility

Business Saver: For those who wish to travel in style and whose plans are unlikely to change

Business: Experience exceptional luxury and our unparalleled, award-winning Virgin Australia service with full flexibility

All Economy guests can enjoy complimentary tea, coffee and water. Complimentary beer, wine, cider and soft drinks are also available between 5pm and 7pm weekdays on flights between Australian mainland capital cities and other selected routes

Our Business Class Advantage

Virgin Australia offers Business Class from all Australian capital cities and other selected destinations

Our fully inclusive Business Class service redefines style and comfort for domestic travel, offering space and luxury

At the airport, guests can benefit from complimentary Virgin Australia Lounge access with Premium Entry and Premium Exit, Priority Check-in, Priority Screening#, Priority Boarding and Priority Baggage*

Includes extra seat pitch, generous recline and luxury leather upholstery

Complimentary Wireless In-Flight Entertainment and portable media player

Access to a fully inclusive beverage and exclusive Luke Mangan dining menu, including gourmet lunches and dinners, plus hearty breakfasts and tasty snacks throughout the day. On flights over 3 hours indulge in a full three course meal, with meals freshly plated or garnished on-board

Whether you require a private office to work, a place to relax with your favorite film or a bed to indulge in some well-earned rest, our new A330 ‘The Business’ is completely adaptable to your needs

Our People

At Virgin Australia, our people set us apart from other airlines

Our team members offer award-winning service to every guest, every day

Our Global Network

The Virgin Australia network connects to over 50 locations within Australia, New Zealand and the South Pacific to Los Angeles and Abu Dhabi

We have also assembled the finest airline partners to provide an extensive global network to over 460 cities worldwide

Our Trans Tasman alliance with Air New Zealand offers unprecedented choice for flights across the Tasman

Servicing over 185 destinations in North America, our alliance partner Delta Air Lines is the United States largest carrier

Travel to Europe and the Middle East, through our partner Etihad Airways

With our Singapore Airlines partnership, access an expanded network of cities across Asia, Europe, the Indian subcontinent and Africa

You can earn and redeem Velocity Points and earn Status Credits on flights with many of our partner airlines

Eligible members will also receive status recognition and complimentary lounge access to many of our partner lounges

Our Domestic Network

Virgin Australia has an extensive network, travelling to over 40 destinations across Australia

Fares For You

Whatever your trip, there’s a fare to match.

Getaway: For an effortless escape, Getaway offers our award-winning Virgin Australia service, perfect for when you know exactly when you want to fly

Virgin Australia Lounges

Virgin Australia lounges are located at domestic airports across Australia; Alice Springs, Adelaide, Brisbane, Cairns, Canberra, Darwin, Gold Coast, Mackay, Melbourne, Perth and Sydney

Offer a variety of work zones, from private meeting rooms and work stations to open plan meeting areas, all supported with complimentary access to wireless broadband

Lounge members will receive reciprocal access to Air New Zealand lounges, when travelling on Trans Tasman services and within domestic New Zealand

Enjoy an exclusive menu designed by Luke Mangan, with premium wine and beers available from 11am in addition to all day barista coffee and snacks

Brisbane and Sydney Premium Entry

A streamlined, hassle-free experience from airport arrival to boarding

Enjoy kerbside drop off, optional valet parking, check-in and direct lounge entry at Sydney Domestic Airport T2

Flight check-in when travelling with carry-on baggage only

Dedicated security screening point into the Virgin Australia Lounge

Priority Check-in inside the departures hall when travelling with checked baggage

Exclusively available for Virgin Australia Business Class guests, Velocity Platinum and Gold members, as well as partner airline reciprocal status members

Melbourne Premium Exit

Premium Exit allows you to breeze from the Virgin Australia Melbourne Lounge to the departure gate, with a dedicated security screening point for express exit to gates 1 through 10

Velocity Frequent Flyer

Easy, everyday ways to earn Velocity Points and enjoy fantastic rewards sooner

Earn Points when you travel to nearly 600 destinations with Virgin Australia

Earn Points when travelling with Velocity’s premium airline partners, including Etihad Airways, Delta Air Lines, Singapore Airlines and Air New Zealand just to name a few

Earn Points on paying bills, dining out, shopping online or using your credit card

Ability to pool your family’s Velocity Points to reach your rewards faster

Velocity Gold and Platinum members can enjoy additional benefits such as access to 150 lounges across the world, Priority Check-in, Priority Boarding and Priority Baggage* as well additional baggage allowances

You can redeem your Points for flights, flight upgrades, car hire, accommodation and much more, plus choose from hundreds of products, vouchers and experiences

Unique range of program features designed to cater to members with families, including the ability to pool your family’s Velocity Points to reach your rewards faster

To become a Velocity member, visit velocityfrequentflyer.com/join

Our Fleet

Our stylish and modern fleet of more than 130 aircraft house some of the most advanced avionics in history as well as superior comfort, entertainment and service features

*Priority Check-in and Priority Boarding available at selected ports only. Please visit virginaustralia.com/au/en/information/priority-boarding/ for a list of ports where Priority Boarding is available. #Priority Screening available at Brisbane and Melbourne airport and subject to availability.