An introduction to

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WHO ARE WE?• Floors Direct North is proud to be an award

winning flooring company who dare to be “different”.

• Two store locations – Newmarket and Thornhill.• Head office in Newmarket.• ICC registered.• One of three stores in the GTA supplying all

flooring and installation for Canadian Tire Home Services.

• Experienced, knowledgeable friendly sales staff who are all luvvverly!

• 20 plus master installers at our disposal.

• Lots of things, but first and foremost is good old fashioned customer service.

• Our first priority is to always make you look good. We do this by seeing ourselves as an extension of your business and giving you and your customers the best experience possible.

• By always striving to be the best.

WHAT MAKES US DIFFERENT?

• By never taking your business for granted.• By making all your customers feel important -

because they are!• By always being honest and upfront.• By communicating with both you and your

customer so you're always informed.• By pulling out all the stops to get your projects

completed in a fast but timely manner.• By having the best sales teams and installation

crews in the business at our fingertips.

HOW DO WE ACHIEVE THIS?

• We carry most major brands plus ICC partner brands from companies such as Shaw, Tuftex, Beaulieu, Shnier, Bruce, Armstrong, Lauzon and Godfrey Hirst.

• We supply, hardwood, engineered wood, laminate, carpet and luxury vinyl tile.

SUPPLIERS AND PRODUCTS

CUSTOMER SERVICEWhy we excel!• Our staff are exceptionally friendly,

and trained to exceed customers expectations.

• They have a product knowledge second to none.

• Their prime characteristic is patience.• No commission – no pressure!• We always go the extra mile.• Our online reviews from HomeStars

backs upour claim.

• Hugs are our speciality!

FDN AND THE COMMUNITYIt is our goal to share our blessings by helping others, and we are proud to support charities and organizations who are doing great work such as:

• 360 Kids• The Hincks Dellcrest Centre • Sick Kids Hospital• Several Newmarket and surrounding area

local hockey/football teams

• To promote and enable productive and collaborativerelations with all our partners and customers.

• To educate our customers in all aspects of the floorcovering industry through our in-store leaflets and online education centre.

• To raise the standards of excellence in the floorcovering industry.

• To raise awareness of issues and challenges facing both the industry and consumers, and develop solutions that can beput into practice.

OUR OBJECTIVES

• Our mission is to provide superior flooring products and installation services to our customers at a cost they can afford.

• To always have our customers best interests at heart. At Floors Direct North, we don’t want to sell you anything - instead, we prefer you buy from us. With two store locations to choose from, we give both you and your customers the confidence to do just that in a relaxed and friendly setting.

OUR MISSION AND VALUES

THANK YOU FOR YOUR TIMEWe look forward to speaking with you soon but in the interim why not visit our website www.floorsdirectnorth.ca

Any questions at all, please call or email and we will be delighted to help.

Jeannie Sperry or Brian Sperry, Head Office22 Main Street NorthSuite 5Newmarket, ONL3Y 3Z7

Tel: (905) 235 7155Fax: (905) 235 7156Jeannie@floorsdirectnorth.cabrian@floorsdirectnorth.ca

Don’t forget you can reach us on

905 235 7155

Thanks again for you time and have a great day!