intro to the community outreach program, astd golden gate

Training Strengthens the Capabilities of San Francisco Bay Area Nonprofits

Community Outreach Program • © ASTD GOLDEN GATE CHAPTER

http://www.astdgoldengate.org/cop

http://www.astdgoldengate.org/


We are Community Outreach Program (COP), volunteers from the world’s largest professional association of trainers and performance consultants, American Society for Training and Development (ASTD).

Who are we?




How we help you do what you do

• Build the capacity of the human resources in nonprofits

• Improve performance

• Increase morale




What we do

1. Design and conduct onsite training programs for nonprofits

2. Design and facilitate small and large group meetings

3. Teach nonprofits how to develop their own training

We partner with nonprofits to design and deliver effective programs in response to the individual needs of each organization.




What we do

COP provides 4-hour workshops that help nonprofits increase the effectiveness of their people and the organization.

Training programs for nonprofitsCOP 4-hour workshops




We design and develop custom workshops to nonprofits’ needs and conduct them at their sites for their people.

What we doTraining programs for nonprofitsCustomized workshops at your site




Effective meetings Stress managementGoal setting Management skillsPresentation skills

What we doTraining programs for nonprofits

• Management and the Board

Sexual harassment Time managementDiversity Cross-cultural awarenessCareer development Career transitionEmployee development Volunteer development

• Employees

Appreciative Inquiry CommunicationsConflict resolution Group facilitationTeam building Training trainers

• The Organization

Some of the customized programs we have done




1. Determine if it’s a training need

2. Create a solution that best fits you

3. Assure that everyone gets the same message

What we doTraining programs for nonprofitsCustomized workshops: the development process




What we doTraining programs for nonprofitsCustomized workshops: development process steps

1. Is it a training need?

2. What solution fits best?

3. Does everyone get the same message?

1. Conduct a free front-end analysis

2. Design & develop the workshop

3. Deliver workshop onsite

Step Action




Who we helpSome of our clients• Bay Area Ridge Trail Council• Wu Yee Children’s Services• Women’s Technology Cluster• STAND! Against Domestic• Western SoMa Citizens• EdventureMore!• Film Arts Foundation• Habitot Children’s Museum• Harvey Milk Rec Center• Intersection for the Arts• Pets Are Wonderful Support

• SF Botanical Society• Bread & Roses• Japantown• CompuMentor• San Francisco SPCA • Sisters of Mercy• Violence• Under One Roof• Pets Unlimited• Planning Task Force• World Affairs Council



http://http://www.ridgetrail.org


Training programs for clientsBay Area Ridge Trail Council• Project Management• Volunteer Management

www.ridgetrail.org



http://www.ridgetrail.org



• Project Management• Volunteer Management

Bay Area Ridge Trail CouncilTraining programs for clients

“

” Karen Kidwell, Development Director,

Bay Area Ridge Trail Council

A training session by the ASTD Community Outreach Program volunteers helped the Council’s staff hone our skills and gave us new tools to help us work more effectively.





San Francisco Botanical Garden Society• Roll out their employee

& volunteer handbooks

Training programs for clients

www.sfbotanicalgarden.org



http://www.sfbotanicalgarden.org

http://www.sfbotanicalgarden.org


Pets are Wonderful Support (PAWS)• Meeting facilitation• Management Training


www.pawssf.org



http://www.pawssf.org

http://www.pawssf.org


Pets Unlimited• Management Training


www.petsunlimited.org



http://www.petsunlimited.org




San Francisco SPCA• Management Training


sfspca.org



http://sfspca.org

http://sfspca.org


Habitot Children’s Museum• Appreciative Inquiry


www.habitot.org



http://www.habitot.org



Gina Moreland. Executive Director,Habitot Children’s Museum

“

”

The Community Outreach trainers from ASTD were so helpful in supporting our staff during our six-month long organizational transition. They used the ‘appreciative inquiry’ approach which focused us on what we do well and brought staff together.

Habitot Children’s Museum• Appreciative Inquiry






Wu Yee Children’s Services–Chinatown• Supervisory Skills


www.wuyee.org



http://www.wuyee.org

http://www.wuyee.org


The Women’s Technology Cluster• Organizational Effectiveness


Organization’s new name

astia.org



http://astia.org

http://astia.org


STAND! Against Domestic Violence• Giving Effective Feedback


www.standagainstdv.org



http://www.standagainstdv.org

http://www.standagainstdv.org


Sisters of Mercy• Management training


www.sistersofmercy.org



http://www.sistersofmercy.org



Sisters of Mercy• Management training

Director of Human Resources Sisters of Mercy, Burlingame

“

”

Both presenters were well prepared and had a good mix of lecture and interactive exercises for all. Other nonprofits can truly benefit from what’s been done for us. I’ve gotten so much more value for this than what we paid. It’s been a wonderful experience...






Film Arts Foundation• Client service training





Film Arts Foundation• Client service training

“

”

The team was extremely professional, personable and helpful and we thoroughly enjoyed working with them. We have already implemented the [client service] standards they created, and are using the skills and tactics covered in the training...

Membership Director, Film Arts Foundation





World Affairs Council• Management training


www.worldaffairs.org



http://www.worldaffairs.org

http://www.worldaffairs.org


What we doFacilitating small and large meetings

• Strategic planning

• Community input

• Annual retreats





Facilitating meetings for clientsIntersection for the Arts

theintersection.org



http://theintersection.org

http://theintersection.org



Facilitating meetings for clientsHarvey Milk Recreation Center

harveymilkphotocenter.org



http://sfrecpark.org/destination/duboce-park/harvey-milk-recreational-arts-center/

http://harveymilkphotocenter.org


• Community Input• Design and facilitation of community meetings

Facilitating meetings for clientsWestern SoMa Citizens Planning Task Force

www.sf-planning.org



http://www.sf-planning.org/index.aspx%3Fpage%3D1897


• Community Input• Rebuilding their community

Facilitating meetings for clientsJapantown Task Force

japantowntaskforce.org



http://japantowntaskforce.org

http://japantowntaskforce.org


Teaching clients to develop trainingCompuMentor• Conduct PC security audits


www.techsoupglobal.org



http://www.techsoupglobal.org

http://www.techsoupglobal.org/story


• Conduct PC security audits

Teaching clients to develop trainingCompuMentor

Helen Seal, Associate Director, Healthy and Secure Computing, CompuMentor

“

”

Not only did our COP mentor help us develop a workshop which incorporated learning theory in a way we hadn’t been able to before, she showed us how to develop documentation and package everything so that others can put on the same workshops elsewhere...




http://www.techsoupglobal.org


Teaching clients to develop trainingEdventureMore!• Developed job aids and training for kids’ camps

www.edventuremore.org



http://www.edventuremore.org

http://www.edventuremore.org


Teaching clients to develop trainingUnder One Roof• Retail procedures for volunteers

underoneroof.org



http://underoneroof.org

http://underoneroof.org


Who we help

• Environment

• Animals

• Children

• Women

• Aids/HIV

• Community advocates

• And a host of others . . .




How to learn moreVisit our chapter web siteASTD Golden Gate Chapter

www.astdgoldengate.org



http://www.astdgoldengate.org


How to learn more

Email us:

For those considering volunteering For nonprofits interested in our services

• If you’d like to volunteer

• If you’d like to be a client

• If you’d like to be a sponsor – meeting rooms and print materials

Contact ASTD Community Outreach Program

Visit the COP web page



mailto:volunteer_astdcop%40astdgoldengate.org?subject=interested%20in%20volunteering

mailto:outreach_astdcop%40astdgoldengate.org?subject=interested%20in%20services


intro to the community outreach program, astd golden gate

Education