intranet case studies
TRANSCRIPT
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Intranet Case Studies
Toby Ward, CEO, Prescient Digital
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#intranet2
@tobyward @intranet2
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Slides
www.Slideshare.net/Prescient
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World Leading Intranet Experts
• 14 years of profitable history
• Dozens of Fortune 500 Clients
• World-Renown Thought Leaders; 200+ intranets
• Strategy, governance, design + implementation of intranets
• SharePoint experts > Social Business Interactive (SocialBiz.ca)
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PrescientDigital.com
• Hundreds of articles
• Dozens of white papers & reports
• Dozens of case studies & videos
• Access to multiple social media channels
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Intranet Insight > PrescientDigital.com
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Case Study
Unisys
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Approach
Common Knowledge and Information Base
Social Tools and Search Engine Capabilities
Geographies Organizations
Communities Team Rooms
Profiles/
Presence
Unified
Comms
Video &
Mobility
Enterprise
Wiki
Ad-hoc Discussion Groups
Explicit Knowledge Repositories
BlogsActivity
Feeds
Representative Knowledge Workers
Implicit Knowledge
Enterprise Collaborative Ecosystem
Search
© 2014 Unisys Corporation. All rights reserved
Knowledge ManagementPractices and Processes
We created a Social Business Ecosystem to
speed access to Knowledge and Expertise
© 2014 Unisys Corporation All rights reserved.
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Technology Platform
Unified
Communications
Collaborative
Platform
Social Technology
Engines
Knowledge Mgmt
& Analytics
2010 > 2013
© 2014 Unisys Corporation All rights reserved.
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Inside Unisys
My Site Elements and
Enterprise Search are part of
an action bar that is persistent
across the company’s intranet.
Global Company News is
featured in main display
screen and allows for social
commenting.
Audienced “Regional” and
“Organization” news and
language translation
improves end user relevancy.
Leadership use of social
tools is evident through
featured blogs.
Video pod casts showcase
the latest news and activities
My Newsfeed roll-up will be
added in next release
providing tabs to toggle from
“My Country/Office”, “My
Organization” and “My
Network” views of Newsfeed
activities.
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Sitrion Social Sites
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“My Profile” makes it easy for
employees to build an individual
company presence and to “follow”
colleagues to quickly develop a
valuable social network.
About MeThis section provides a description of
“who I am and what I do” in my role
at Unisys
Ask Me AboutThis section showcases my areas of
expertise and is linked to search.
When colleagues ask question and
uses a #hashtag the topic, I am
notified.
KudosThis section allows employees to
recognize the valuable contributions
of others
Recent Activity Feed
My OrganizationThis section provides a view of
my peer colleagues, those to whom I
report and employees who report up
to me.
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My Profile
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Lync Presence, Newsfeeds and Blogs
My Newsfeed
The integration of “Lync”, “My
Newsfeed” and “My Blog” posts
provides a simple and more
transparent way for employees to
share and learn
• Post Questions & AnswersEmployees can pose and answer
questions within the newsfeed with
greater transparency and reach. The
use of hash tags directs questions to
experts who can then respond with the
right answer in a real time
environment.
• Filtered Newsfeed ViewingThis allows employees to view global
posts, or post made by colleagues
whom they are following or by
communities to which they are
subscribed.
• Add/Follow ColleaguesEnables employees to quickly build a
valuable network by following
colleagues and the information they
share in the newsfeed.
• Search & Join CommunitiesEmployees can search by topic to find
communities of interest or view a list
of recommended communities to join.
My Blog
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Driving adoption
We recognized that our success would be dependent on Peopleand their willingness to adopt new behaviors
“The key to fueling the success of social knowledge sharing
is for employees to ‘be curious’ and ‘feel empowered’ to
openly and transparently share”– Ed Coleman, CEO Unisys
© 2014 Unisys Corporation All rights reserved.
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Social from the top-down
Active Leadership
Engagement
The Value of Unisys
Communities
The Power of
Networks and
Crowdsourcing
The use of Social Collaboration tools has become an intrinsic and integrated part of the Unisys culture and how we work
© 2014 Unisys Corporation All rights reserved.
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Measurable results
of our targeted employee user group (apprx. 16,000) have company profiles and a valuable network of colleagues to facilitate collaboration
of the total Unisys Global Employee population enabled Profiles and leveraged social tools
of Senior Leadership have active Profiles and use and promote social collaboration tools within their organizations
91%
78%
100%
© 2014 Unisys Corporation All rights reserved.
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Significant cost savings
Reduced Annual Costs
Conferencing Costs > $2 million
Employee ReimbursedVoice Expenses
$1 million
Outbound Calling > $1 million
Voice Infrastructure (PBX and Circuits) $1.2 million
Improved Business Outcomes
Improved User Productivity
Reduced Employee and Customer Contact Lookups times
Increased Employee Collaboration
Integrated click-to-call / IM improved real time connection and collaboration among globally dispersed workforce
Real-time customer response
Federated IM and Desktop Sharing improved customer satisfaction ratings
150% ROIin 24 months
Enterprise-ready Unified Communications is saving $5.2 million annually
E-mail, instant messaging, presence and conferencing: 22,000 users
Voice: 5,000 users
Profile: 150 locations globally / 9,000 home-based or mobile users
PBX: Replacement for 17 different PBX manufacturers
© 2014 Unisys Corporation All rights reserved.
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Case Study
IBM
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Intranet
© 2014 IBM All rights reserved.
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Digital Strategy for Employees: 3 E’s
1. Enable IBMers to have a Credible Digital Presence
2. Nurture Experts and Expertise
3. Grow their Eminence
© 2014 IBM All rights reserved.
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The Digital IBMer Hub
© 2014 IBM All rights reserved.
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Case Study
BT
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BT Today
© 2014 BT All rights reserved.
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© 2014 BT All rights reserved.
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BT Today – the facts
• 2,000 comments per month (90 comments per working day)
• From 1,500 individuals
• 6,000 individuals have commented on the site (7% of employees)
• 30-40k unique visitors daily (40-45% of employees)
• 275k page views per day (each person looking at about 8 pages).
© 2014 BT All rights reserved.
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According to 3,500 employees
• 85% satisfied/very satisfied with internal communications (63% in 2011)
• 4% dissatisfaction (21% in 2011)
• 50% employees think BT Today ‘essential’
• 67% have taken part in on-line conversation (9% in 2011)
• 87% use the intranet every day
© 2014 BT All rights reserved.
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Case Study
Cisco
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Intranet home – Cisco Employee Connection
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Cisco Directory
Over 6.5 million profile
views a month
Click to connect real-time
via Instant Message and
Phone
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Mobile – Anywhere, Anytime, Any Device
BYOD, CYOD: Any Trusted Industry
standard Device
Global Service Provider Partnerships
Corporate and Personal Paid Plans,
Strong terms of Use
Other14,726 35,908 17,273 53632
-0.1%
Growth
-1.7%
Growth
1.2%
Growth
-11.3%
Growth
0.3%
Growth
78,733 43,2628,627
-1.4%
Growth
-0.1%
Growth
1.4%
Growth
69,544
Personally
Owned
Mobile
Devices
(BYOD)
130,622
Corporate
Provided
Laptops
(CYOD)
952
6.0%
Growth
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Business Apps & Store – Transact from the Intranet
Cisco currently has 50+ internal
apps delivered through a
consolidated internal eStore.
Best of breed Native Apps & Responsive
Design
Cisco eStore as a catalog
of all Apps & services
Robust App Lifecycle, selection of
enterprise and Line of Business apps
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Cisco Maps My Approvals CiscoTV
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Video – Interactive, High Impact
Internal “YouTube-like” capabilities
via Cisco Show and Share
The majority of employees attend major
events via video
Cisco has over 80 internal live broadcasts per month!
Over 300 videos uploaded every month
12 broadcast quality studios around the
world and over 1,000 TelePresence units
Video conferencing is pervasive
throughout the organization
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Emerging Trend: ConvergenceEmployee User Behavior Leads Future Architecture Design
Find Product
Information
Find People
Intranet Cisco.com
Publish Content
View News / Updates
Complete Tasks
(Tools/Apps)
Most Frequent Tasks1. Find Information
2. Find and Connect
with People
3. Use Tools / Apps
4. Consume News /
Announcements
5. Obtain Help/Support
Most Frequent Tasks1. Find Product Info
2. Consume News /
Announcements
3. Use Tools / Apps
4. Find Event Info
5. Find and Connect
with People
Source: Cisco Intranet
Employee Survey May 2014
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Emerging Trend: ConvergenceWhy put your Intranet on your external website?
Enable employee advocacy
Improve employee
productivity and customer
service
Reduce duplication of content
Drive operational efficiencies
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Case Studies
Also…
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40
Key lessons
Executive support
Funding
Planning
Change management
A few steps…
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www.PrescientDigital.com
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43
The next webinar: Poll
A great case study
Intranet governance
Social intranet applications
SharePoint, SharePoint, SharePoint
Alternatives to SharePoint
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Intranet Insight > PrescientDigital.com
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www.IntranetGlobalForum.com
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Questions?
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www.PrescientDigital.com
www. IntranetBlog.com
Twitter: @TobyWard
416.926.8800
47
Toby Ward