interview guide – warehouse managers - springer static ...10.1007... · web viewappendix-a...

17
Appendix-A Interview guide – warehouse managers 1. Would you please introduce yourself, your background and experience in warehousing and material handling? 2. Would you please give a brief introduction about your company and its business? 3. If you want to rank the issues and problems in your warehouse, what would be the problems and their ranking? (These concerns may fit into any of the aspects of your business, for instance physical structure, performance evaluation, cooperation with other companies and departments, warehousing operations, etc.) 4. If you compare your current problems and priorities with problems and priorities you had some years ago, what would be the difference? What is the reason of this change (if any)? 5. What do you expect to be your future concerns? How do you see the future of the warehousing business? Interview guide – consultants 1. Would you please introduce yourself, your background and experience in warehousing and material handling? 2. What type of consulting services do you offer? 3. According to your experience what are the main (or common) issues that warehouses come to ask consultancy services to address? 4. If you compare current problems and priorities of your clients with the problems and priorities they had some years ago, what would be the difference? What is the reason of this change (if any)? 5. What future challenges do you see for the warehousing business? In another words, what do you predict to be the main trends of this area in future? 6. According to your experience with different clients, do you see any issue that is usually neglected by warehouse managers that you think should not be overlooked?

Upload: phungthien

Post on 19-Mar-2018

215 views

Category:

Documents


1 download

TRANSCRIPT

Page 1: Interview guide – warehouse managers - Springer Static ...10.1007... · Web viewAppendix-A Interview guide – warehouse managers Would you please introduce yourself, your background

Appendix-A

Interview guide – warehouse managers1. Would you please introduce yourself, your

background and experience in warehousing and material handling?

2. Would you please give a brief introduction about your company and its business?

3. If you want to rank the issues and problems in your warehouse, what would be the problems and their ranking? (These concerns may fit into any of the aspects of your business, for instance physical structure, performance evaluation, cooperation with other companies and departments, warehousing operations, etc.)

4. If you compare your current problems and priorities with problems and priorities you had some years ago, what would be the difference? What is the reason of this change (if any)?

5. What do you expect to be your future concerns? How do you see the future of the warehousing business?

Interview guide – consultants1. Would you please introduce yourself, your

background and experience in warehousing and material handling?

2. What type of consulting services do you offer?3. According to your experience what are the main

(or common) issues that warehouses come to ask consultancy services to address?

4. If you compare current problems and priorities of your clients with the problems and priorities they had some years ago, what would be the difference? What is the reason of this change (if any)?

5. What future challenges do you see for the warehousing business? In another words, what do you predict to be the main trends of this area in future?

6. According to your experience with different clients, do you see any issue that is usually neglected by warehouse managers that you think should not be overlooked?

Page 2: Interview guide – warehouse managers - Springer Static ...10.1007... · Web viewAppendix-A Interview guide – warehouse managers Would you please introduce yourself, your background

Appendix-B

Table A.1 Classification of the reviewed papers based on methods employedMethod Papers

Mathematical modelling with test data [1-113]

Real case data and context [2-6,114-150]

Simulation methods [1,6,122,128,134,135,151-184]

Case study and empirical example [129,137,185-210]

Survey [211-227]

Conceptual [228-237]

Literature review [238-243]

* Some papers used more than one method

Table A.2 Classification of the methods employed for top journalsResearch Method

Journals

Mat

hem

atic

al m

odel

ling

with

te

st d

ata

Rea

l cas

e da

ta a

nd c

onte

xt

Sim

ulat

ion

met

hods

Cas

e st

udy

and

empi

rica

l ex

ampl

e

Lite

ratu

re r

evie

w

Surv

ey

Con

cept

ual

International Journal of Production Research 21 1 5 5

IIE Transactions (Institute of Industrial Engineers) 12 3 1

European Journal of Operational Research 7 2 2 1 5

International Journal of Production Economics 8 2 1 1 1

Computers and Industrial Engineering 6 3 2 2Expert Systems with Applications 6 4 2Ergonomics 7 3

International Journal of Physical Distribution and Logistics Management 1 3 3

The International Journal of Logistics Management 1 1 3Total* 62 23 16 15 5 3 1

* Some papers used more than one method

Page 3: Interview guide – warehouse managers - Springer Static ...10.1007... · Web viewAppendix-A Interview guide – warehouse managers Would you please introduce yourself, your background

Appendix-C

Table A.3 Classification of the reviewed papers (excluding literature review papers)Categories Sub-categories

Operation strategy

Strategic planning, e.g. managerial philosophies, expansion, outsourcing, risk management [46,47,185,186,198,199,204,234]Operational policy making, e.g. LIFO vs. FIFO, material flow pattern, employment policy [5,120,147,195,200-203]

Infrastructure design

Specific considerations in warehouse design, e.g. energy, security, design factor influencing performance [11,143,159,176,189,190,209,228,232,243]Size of the warehouse and overall design of departments [7,9,37,49,57,61,71,72,75,77,106-111,154,156-158,233]Department design, e.g. aisle configuration, number, length [15,31,32,76,81,82,84,85,90,153,184]Configuration of equipment, e.g. racks configuration, location of conveyor bands [66,92,93,136,145,165]

Human resource management

Staffing [4,94,121,208]Psychological and behavioral consideration of the warehousing work [41,197,212,214,235]Ergonomics aspects [24,44,62,73,80,100,113,116,122-128,144,146,173,210,211,221,227,229,231]Employees safety [140,194,220]

Technology

Selection of hard equipment and technologies [1,8,13,14,17,22,36,95,114,115,119,152]Design, planning and application of soft technologies:

Data gathering and analysis techniques, e.g. barcoding, RFID, data mining, tracking [21,29,67,104,115,134,141,147,148,169,183,207,208,222,225,230,237]

Decision support systems [96,204].Warehouse management systems [129,148,191]Operational aspects of equipment [25,99,114,151,163,192]

Performance evaluation

Overall performance of the warehouse

[16,33,48,54,56,69,98,102,117,118,135,138,139,142,143,162,170,177,178,187,188,191,193,196,206,213,214,216-219,224,226,235]Performance of the departments or operation [43,88,89,98,166,167,182,205]Performance of specific technology, tool or activity [26,43,53,64,65,68,79,99,168,215]

Receiving/ Shipping

Preparation operation [120,172]Scheduling and assignment of resources, e.g. truck and docks [3,133,137,160]

Storage

Product classification [63,70]Storage policy [82,90,161,164,174,177,184]Department assignment [12]Zone assignment [2,45,57,59,70,149]Storage location assignment [6,30,45,103-105,182]Space allocation for different products [130]Operational aspects, e.g. sequencing and scheduling of operations [18,23,50,74,112,131,150,164,171,181,182]

Picking

Order picking policy [5,58,78,174]Order batching [10,20,27,28,34,39,40,42,60]Picker routing [35,91,132,161,164,179,180]Automated picking operation, e.g. dwell point location and picking sequence [18,23,51,52,74,86,87,97,99,104,105,112,131,132,150,155,171,181,182]Combination of picking plan with other activities, e.g. batching and packing [55,101,129,202]

Connection to other departments/ companies

Connection to production [83,131,149,175]Connection to transport planning [38,236]Contracting aspects [19,223]

Reviewed papers1. Butler LJ, Bright G (2010) Control strategy for a mobile self-balancing materials handling platform. Journal of Engineering, Design and Technology 8 (1):6-27.2. Alizon F, Dallery Y, Essafi I, Feillet D (2009) Optimising material handling costs in an assembly workshop. International Journal of Production Research 47 (14):3853-3866.3. Yu W, Egbelu PJ (2008) Scheduling of inbound and outbound trucks in cross docking systems with temporary storage. European Journal of Operational Research 184:377-396.4. Bard JF, Morton DP, Wang YM (2007) Workforce planning at USPS mail processing and distribution centers using stochastic optimization. Annals of Operations Research 155 (1):51-78.

Page 4: Interview guide – warehouse managers - Springer Static ...10.1007... · Web viewAppendix-A Interview guide – warehouse managers Would you please introduce yourself, your background

5. Lam CHY, Choy KL, Ho GTS, Chung SH (2012) A hybrid case-GA-based decision support model for warehouse operation in fulfilling cross-border orders. Expert Systems with Applications 39 (8):7015-7028.6. Chan FTS, Chan HK (2011) Improving the productivity of order picking of a manual-pick and multi-level rack distribution warehouse through the implementation of class-based storage. Expert Systems with Applications 38 (3):2686-2700.7. Aiello G, Enea M, Galante G (2002) An integrated approach to the facilities and material handling system design. International Journal of Production Research 40 (15 SPEC.):4007-4017.8. Aittola J (2005) Total warehouse automation solution for the paper industry. International Paperworld IPW (5):12-13.9. Al-Araidah O, Krishnamurthy A, Malmborg CJ (2007) A comparative study of single-phase and two-phase approaches for the layout problem with material handling costs. International Journal of Production Research 45 (4):951-970.10. Albareda-Sambola M, Alonso-Ayuso A, Molina E, De Blas CS (2009) Variable neighborhood search for order batching in a warehouse. Asia-Pacific Journal of Operational Research 26 (5):655-683.11. Altwies JE, Reindl DT (2002) Passive thermal energy storage in refregerated warehouses. International Journal of Refrigeration 25 (1):149-157.12. Bartholdi JJ, Hackman ST (2008) Allocating space in a forward pick area of a distribution center for small parts. IIE Transactions (Institute of Industrial Engineers) 40 (11):1046-1053.13. Berman S, Edan Y (2002) Decentralized autonomous AGV system for material handling. International Journal of Production Research 40 (15 SPEC.):3995-4006.14. Berman S, Edan Y, Jamshidi M (2003) Navigation of decentralized autonomous automatic guided vehicles in material handling. IEEE Transactions on Robotics and Automation 19 (4):743-749.15. Caron F, Marchet G, Perego A (2000) Optimal layout in low-level picker-to-part systems. International Journal of Production Research 38 (1):101-117.16. Chakraborty PS, Majumder G, Sarkar B (2007) Performance evaluation of material handling system for a warehouse. Journal of Scientific and Industrial Research 66 (4):325-329.17. Chakraborty S, Banik D (2006) Design of a material handling equipment selection model using analytic hierarchy process. International Journal of Advanced Manufacturing Technology 28 (11-12):1237-1245.18. Chan FTS, Kumar V (2009) Hybrid TSSA algorithm-based approach to solve warehouse-scheduling problems. International Journal of Production Research 47 (4):919-940.19. Chen FY, Hum SH, Sun J (2001) Analysis of third-party warehousing contracts with commitments. European Journal of Operational Research 131 (3):603-610.20. Chen MC, Huang CL, Chen KY, Wu HP (2005) Aggregation of orders in distribution centers using data mining. Expert Systems with Applications 28 (3):453-460.21. Chow HKH, Choy KL, Lee WB, Lau KC (2006) Design of a RFID case-based resource management system for warehouse operations. Expert Systems with Applications 30 (4):561-576.22. Chua PSK (2001) Design of an emergency back-up system for overhead material handling operation. Journal of Engineering Design 12 (2):163-170.23. Curry GL, Peters BA, Lee M (2003) Queueing network model for a class of material-handling systems. International Journal of Production Research 41 (16):3901-3920.24. Dempsey PG, McGorry RW, Holihan R (2003) Novel solutions to a difficult materials handling problem. Ergonomics in Design 11 (2):19-22.25. Estanjini RM, Lin Y, Li K, Guo D, Paschalidis IC (2011) Optimizing warehouse forklift dispatching using a sensor network and stochastic learning. IEEE Transactions on Industrial Informatics 7 (3):476-485.26. Foley RD, Frazelle EH, Park BC (2002) Throughput bounds for miniload automated storage/retrieval systems. IIE Transactions (Institute of Industrial Engineers) 34 (10):915-920.27. Gademann AJRM, Van Den Berg JP, Van Der Hoff HH (2001) An order batching algorithm for wave picking in a parallel-aisle warehouse. IIE Transactions (Institute of Industrial Engineers) 33 (5):385-398.28. Gademann N, van de Velde S (2005) Order batching to minimize total travel time in a parallel-aisle warehouse. IIE Transactions (Institute of Industrial Engineers) 37 (1):63-75.29. García A, Seok Chang Y, Valverde R (2006) Impact of new identification and tracking technologies on a distribution center. Computers and Industrial Engineering 51 (3):542-552.30. Gopalakrishnan M, Narayanan S, Bodner DA, Patchigolla KK, Kantamneni RP, Edala NR, Ruff HA (2001) A computerized system for storage location assignment in third party warehouses. International Journal of Industrial Engineering : Theory Applications and Practice 8 (2):159-167.31. Gue KR, Ivanović G, Meller RD (2012) A unit-load warehouse with multiple pickup and deposit points and non-traditional aisles. Transportation Research Part E: Logistics and Transportation Review 48 (4):795-806.32. Gue KR, Meller RD (2009) Aisle configurationsfor unit-load warehouses. IIE Transactions (Institute of Industrial Engineers) 41 (3):171-182.33. Hamdan A, Rogers KJ (2008) Evaluating the efficiency of 3PL logistics operations. International Journal of Production Economics 113 (1):235-244.

Page 5: Interview guide – warehouse managers - Springer Static ...10.1007... · Web viewAppendix-A Interview guide – warehouse managers Would you please introduce yourself, your background

34. Henn S (2012) Algorithms for on-line order batching in an order picking warehouse. Computers and Operations Research 39 (11):2549-2563.35. Henn S, Koch S, Gerking H, Wäscher G (2013) A U-shaped layout for manual order-picking systems. Logistics Research 6 (4):245-261.36. Heragu SS, Cai X, Krishnamurthy A, Malmborg CJ (2011) Analytical models for analysis of automated warehouse material handling systems. International Journal of Production Research 49 (22):6833-6861.37. Heragu SS, Du L, Mantel RJ, Schuur PC (2005) Mathematical model for warehouse design and product allocation. International Journal of Production Research 43 (2):327-338.38. Hill J, Galbreth M (2008) A heuristic for single-warehouse multiretailer supply chains with all-unit transportation cost discounts. European Journal of Operational Research 187 (2):473-482.39. Ho YC, Su TS, Shi ZB (2008) Order-batching methods for an order-picking warehouse with two cross aisles. Computers and Industrial Engineering 55 (2):321-347.40. Ho YC, Tseng YY (2006) A study on order-batching methods of order-picking in a distribution centre with two cross-aisles. International Journal of Production Research 44 (17):3391-3417.41. Hoppe A, Heaney CA, Fujishiro K (2010) Stressors, resources, and well-being among Latino and white warehouse workers in the united states. American Journal of Industrial Medicine 53 (3):252-263.42. Hsu CM, Chen KY, Chen MC (2005) Batching orders in warehouses by minimizing travel distance with genetic algorithms. Computers in Industry 56 (2):169-178.43. Hur S, Lee YH, Lim SY, Lee MH (2004) A performance estimation model for AS/RS by M/G/1 queuing system. Computers and Industrial Engineering 46 (2):233-241.44. Jäger M, Jordan C, Luttmann A, Laurig W (2000) Evaluation and assessment of lumbar load during total shifts for occupational manual materials handling jobs within the Dortmund Lumbar Load Study - DOLLY. International Journal of Industrial Ergonomics 25 (6):553-571.45. Jane CC (2000) Storage location assignment in a distribution center. International Journal of Physical Distribution and Logistics Management 30 (1):55-71.46. Jaques N, Morgan C (2004) Adapting the Analytical Hierarchy Process to Identify Inventory Risk. The International Journal of Logistics Management 15 (2):93-105.47. Jiang B (2005) The decision-making on an in-house logistic division's operation strategies. International Journal of Production Economics 96 (1):37-46.48. Kauffmann PJ, Jacobs DA, Fernandez AA (2002) Use of Bayesian probabilities to identify and improve distribution center error rates. Production and Inventory Management Journal 43 (1-2):1-5+V.49. Kengpol A (2004) Design of a decision support system to evaluate the investment in a new distribution centre. International Journal of Production Economics 90 (1):59-70.50. Khojasteh-Ghamari Y, Son JD (2008) Order picking problem in a multi-aisle automated warehouse served by a single storage/retrieval machine. International Journal of Information and Management Sciences 19 (4):651-665.51. Kim BI, Heragu SS, Graves RJ, St. Onge A (2003) Clustering-based order-picking sequence algorithm for an automated warehouse. International Journal of Production Research 41 (15):3445-3460.52. Kim BI, Heragu SS, Graves RJ, St. Onge A (2003) Realization of a short cycle time in warehouse replenishment and order picking. International Journal of Production Research 41 (2):349-364.53. Koh SG, Kim BS, Kim BN (2002) Travel time model for the warehousing system with a tower crane S/R machine. Computers and Industrial Engineering 43 (3):495-507.54. Korpela J, Lehmusvaara A, Nisonen J (2007) Warehouse operator selection by combining AHP and DEA methodologies. International Journal of Production Economics 108 (1-2):135-142.55. Kulak O, Sahin Y, Taner ME (2012) Joint order batching and picker routing in single and multiple-cross-aisle warehouses using cluster-based tabu search algorithms. Flexible Services and Manufacturing Journal 24 (1):52-80.56. Kuo C-H, Douglas K, Randhawa S (2000) Evaluation of performance measurement in distribution centers. Journal of Engineering Valuation and Cost Analysis 3 (6):389-401.57. Lai KK, Xue J, Zhang G (2002) Layout design for a paper reel warehouse: A two-stage heuristic approach. International Journal of Production Economics 75 (3):231-243.58. Lam CHY, Choy KL, Chung SH (2011) A decision support system to facilitate warehouse order fulfillment in cross-border supply chain. Journal of Manufacturing Technology Management 22 (8):972-983.59. Le-Duc T, De Koster RBM (2005) Travel distance estimation and storage zone optimization in a 2-block class-based storage strategy warehouse. International Journal of Production Research 43 (17):3561-3581.60. Le-Duc T, de Koster RMBM (2007) Travel time estimation and order batching in a 2-block warehouse. European Journal of Operational Research 176 (1):374-388.61. Lee MK, Elsayed EA (2005) Optimization of warehouse storage capacity under a dedicated storage policy. International Journal of Production Research 43 (9):1785-1805.62. Li KW, Yu Rf, Gao Y, Maikala RV, Tsai HH (2009) Physiological and perceptual responses in male Chinese workers performing combined manual materials handling tasks. International Journal of Industrial Ergonomics 39 (2):422-427.

Page 6: Interview guide – warehouse managers - Springer Static ...10.1007... · Web viewAppendix-A Interview guide – warehouse managers Would you please introduce yourself, your background

63. Li ML (2009) Goods classification based on distribution center environmental factors. International Journal of Production Economics 119 (2):240-246.64. Ludwig TD, Goomas DT (2009) Real-time performance monitoring, goal-setting, and feedback for forklift drivers in a distribution centre. Journal of Occupational and Organizational Psychology 82 (2):391-403.65. Malmborg CJ (2000) Interleaving models for the analysis of twin shuttle automated storage and retrieval systems. International Journal of Production Research 38 (18):4599-4610.66. Malmborg CJ (2001) Rule of thumb heuristics for configuring storage racks in automated storage and retrieval systems design. International Journal of Production Research 39 (3):511-527.67. Mandy YY, Choy KL, Tan KH, Henry CW, Edmond LH (2009) The design of an RFID-enhanced autonomous storage planning system for 3PL warehouses. International Journal of Value Chain Management 3 (1):108-128.68. Meller RD, Klote JF (2004) A throughput model for carousel/VLM pods. IIE Transactions (Institute of Industrial Engineers) 36 (8):725-741.69. Mohammad YA (2004) Statistical evaluation of manual material handling in a salt purification plant. Jordan Journal of Applied Sciences - Natural Sciences 6 (2):32-39.70. Muppani VR, Adil GK (2008) Efficient formation of storage classes for warehouse storage location assignment: A simulated annealing approach. Omega 36 (4):609-618.71. Nehzati T, Rashidi Bajgan H, Ismail N, Nehzati S (2010) Web-enabled decision support system for warehouse layout problem. Journal of Applied Sciences 10 (19):2261-2268.72. Nehzati T, Rashidi-Bajgan H, Ismail N (2011) Development of a decision support system using Tabu Search algorithm for the warehouse layout problem. Journal of the Chinese Institute of Industrial Engineers 28 (4):281-297.73. Okunribido OO, Magnusson M, Pope M (2006) Delivery drivers and low-back pain: A study of the exposures to posture demands, manual materials handling and whole-body vibration. International Journal of Industrial Ergonomics 36 (3):265-273.74. Oliveira JA (2007) Scheduling the truckload operations in automatic warehouses. European Journal of Operational Research 179 (3):723-735.75. Önüt S, Tuzkaya UR, Doǧaç B (2008) A particle swarm optimization algorithm for the multiple-level warehouse layout design problem. Computers and Industrial Engineering 54 (4):783-799.76. Öztürkoǧlu O, Gue KR, Meller RD (2012) Optimal unit-load warehouse designs for single-command operations. IIE Transactions (Institute of Industrial Engineers) 44 (6):459-475.77. Pan X, Ding FY, Ford R (2008) Capacity analysis of a towline conveyor system in a distribution center. International Journal of Logistics Systems and Management 4 (2):219-232.78. Parikh PJ, Meller RD (2008) Selecting between batch and zone order picking strategies in a distribution center. Transportation Research Part E: Logistics and Transportation Review 44 (5):696-719.79. Park BC, Foley RD, White JA, Frazelle EH (2003) Dual command travel times and miniload system throughput with turnover-based storage. IIE Transactions (Institute of Industrial Engineers) 35 (4):343-355.80. Perez MA, Nussbaum MA (2006) Posture and motion variability in non-repetitive manual materials handling tasks. Human Movement Science 25 (3):409-421.81. Pohl LM, Meller RD, Gue KR (2009) An analysis of dual-command operations in common warehouse designs. Transportation Research Part E: Logistics and Transportation Review 45 (3):367-379.82. Pohl LM, Meller RD, Gue KR (2011) Turnover-based storage in non-traditional unit-load warehouse designs. IIE Transactions (Institute of Industrial Engineers) 43 (10):703-720.83. Poon TC, Choy KL, Cheng CK, Lao SI, Lam HY (2011) Effective selection and allocation of material handling equipment for stochastic production material demand problems using genetic algorithm. Expert Systems with Applications 38 (10):12497-12505.84. Roodbergen K, Vis I (2006) A model for warehouse layout. IIE Transactions (Institute of Industrial Engineers) 38 (10):799-811.85. Roodbergen KJ, Sharp GP, Vis IFA (2008) Designing the layout structure of manual order picking areas in warehouses. IIE Transactions (Institute of Industrial Engineers) 40 (11):1032-1045.86. Rubrico JIU, Higashi T, Tamura H, Ota J (2011) Online rescheduling of multiple picking agents for warehouse management. Robotics and Computer-Integrated Manufacturing 27 (1):62-71.87. Rubrico JIU, Ota J, Higashi T, Tamura H (2008) Metaheuristic scheduling of multiple picking agents for warehouse management. Industrial Robot 35 (1):58-68.88. Russell ML, Meller RD (2003) Cost and throughput modeling of manual and automated order fulfillment systems. IIE Transactions (Institute of Industrial Engineers) 35 (7):589-603.89. Schleyer M, Gue K (2012) Throughput time distribution analysis for a one-block warehouse. Transportation Research Part E: Logistics and Transportation Review 48 (3):652-666.90. Sooksaksun N, Kachitvichyanukul V, Gong DC (2012) A class-based storage warehouse design using a particle swarm optimisation algorithm. International Journal of Operational Research 13 (2):219-237.

Page 7: Interview guide – warehouse managers - Springer Static ...10.1007... · Web viewAppendix-A Interview guide – warehouse managers Would you please introduce yourself, your background

91. Theys C, Bräysy O, Dullaert W, Raa B (2010) Using a TSP heuristic for routing order pickers in warehouses. European Journal of Operational Research 200 (3):755-763.92. Ting JH, Tanchoco JMA (2000) Unidirectional circular layout for overhead material handling systems. International Journal of Production Research 38 (16):3913-3935.93. Ting JH, Tanchoco JMA (2001) Optimal bidirectional spine layout for overhead material handling systems. IEEE Transactions on Semiconductor Manufacturing 14 (1):57-64.94. Trappey A, Ho PS (2002) Human resource assignment system for distribution centers. Industrial Management and Data Systems 102 (1-2):64-72.95. Tuzkaya G, Gülsün B, Kahraman C, Özgen D (2010) An integrated fuzzy multi-criteria decision making methodology for material handling equipment selection problem and an application. Expert Systems with Applications 37 (4):2853-2863.96. Usher JS, Kamal AH, Kim SW (2001) Decision support system for economic justification of material handling investments. Computers and Industrial Engineering 39 (1-2):35-47.97. Van den Berg JP (2002) Analytic expressions for the optimal dwell point in an automated storage/retrieval system. International Journal of Production Economics 76 (1):13-25.98. Van Nieuwenhuyse I, de Koster RBM (2009) Evaluating order throughput time in 2-block warehouses with time window batching. International Journal of Production Economics 121 (2):654-664.99. Wang Y, Zhou C (2010) A model and analytical method for conveyor systems in sidtribution centers. Journal of Systems Science and Systems Engineering 19 (4):408-429.100. Waters TR, Garg A (2010) Two-dimensional biomechanical model for estimating strength of youth and adolescents for manual material handling tasks. Applied Ergonomics 41 (1):1-7.101. Won J, Olafsson S (2005) Joint order batching and order picking in warehouse operations. International Journal of Production Research 43 (7):1427-1442.102. Wu YJ, Hou JL (2009) A model for employee performance trend analysis of distribution centers. Human Factors and Ergonomics In Manufacturing 19 (5):413-437.103. Xiao J, Zheng L (2010) A correlated storage location assignment problem in a single-block-multi- aisles warehouse considering BOM information. International Journal of Production Research 48 (5):1321-1338.104. Xue Y, Liu H (2011) RFID-based intelligent storage and retrieval systems in automated warehouse. Journal of Software 6 (9):1844-1850.105. Xue Y, Liu H (2012) Intelligent storage and retrieval systems based on RFID and vision in automated warehouse. Journal of Networks 7 (2):365-369.106. Yang L, Feng Y (2006) Fuzzy multi-level warehouse layout problem: New model and algorithm. Journal of Systems Science and Systems Engineering 15 (4):493-503.107. Zhang GQ, Lai KK (2006) Combining path relinking and genetic algorithms for the multiple-level warehouse layout problem. European Journal of Operational Research 169 (2):413-425.108. Zhang GQ, Lai KK (2010) Tabu search approaches for the multi-level warehouse layout problem with adjacency constraints. Engineering Optimization 42 (8):775-790.109. Zhang GQ, Xue J, Lai KK (2000) A genetic algorithm based heuristic for adjacent paper-reel layout problem. International Journal of Production Research 38 (14):3343-3356.110. Zhang GQ, Xue J, Lai KK (2002) A class of genetic algorithms for multiple-level warehouse layout problems. International Journal of Production Research 40 (3):731-744.111. Zhang Q, Yu YZ, Lai KK (2006) Ant colony system for a fuzzy adjacent multiple-level warehouse layout problem. Journal of Beijing Institute of Technology (English Edition) 15 (4):500-504.112. Zhang X, Chakravarthy A, Gu Q (2009) Equipment scheduling problem under disruptions in mail processing and distribution centres. Journal of the Operational Research Society 60 (5):598-610.113. Zurada J (2012) Classifying the risk of work related low back disorders due to manual material handling tasks. Expert Systems with Applications 39 (12):11125-11134.114. Berger SM, Ludwig TD (2007) Reducing warehouse employee errors using voice-assisted technology that provided immediate feedback. Journal of Organizational Behavior Management 27 (1):1-31.115. Dadzie KQ, Lee E, Dadzie EW (2000) Assessing Logistics Technology Adoption Time with Event History Analysis. The International Journal of Logistics Management 11 (1):47-60.116. Goomas DT (2007) Electronic performance self-monitoring and engineered labor standards for "man-up" drivers in a distribution center. Journal of Business and Psychology 21 (4):541-558.117. Parida R, Ray PK (2011) A comprehensive framework for physical evaluation of manual material handling tasks. International Journal of Manufacturing Technology and Management 24 (1-4):153-166.118. Sohn SY, Han HK, Jeon HJ (2007) Development of an Air Force Warehouse Logistics Index to continuously improve logistics capabilities. European Journal of Operational Research 183 (1):148-161.119. Yang YC, Lin CL (2013) Performance analysis of cargo-handling equipment from a green container terminal perspective. Transportation Research Part D: Transport and Environment 23:9-11.

Page 8: Interview guide – warehouse managers - Springer Static ...10.1007... · Web viewAppendix-A Interview guide – warehouse managers Would you please introduce yourself, your background

120. Lao SI, Choy KL, Ho GTS, Tsim YC, Poon TC, Cheng CK (2012) A real-time food safety management system for receiving operations in distribution centers. Expert Systems with Applications 39 (3):2532-2548.121. Bard JF, Wan L (2005) Weekly scheduling in the service industry: An application to mail processing and distribution centers. IIE Transactions (Institute of Industrial Engineers) 37 (5):379-396.122. Butler HL, Hubley-Kozey CL, Kozey JW (2007) Changes in trunk muscle activation and lumbar-pelvic position associated with abdominal hollowing and reach during a simulated manual material handling task. Ergonomics 50 (3):410-425.123. Dempsey PG, Ciriello VM, Maikala RV, O'Brien NV (2008) Oxygen consumption prediction models for individual and combination materials handling tasks. Ergonomics 51 (11):1776-1789.124. Marras WS, Allread WG, Burr DL, Fathallah FA (2000) Prospective validation of a low-back disorder risk model and assessment of ergonomic interventions associated with manual materials handling tasks. Ergonomics 43 (11):1866-1886.125. Okunribido OO, Magnusson M, Pope MH (2008) The role of whole body vibration, posture and manual materials handling as risk factors for low back pain in occupational drivers. Ergonomics 51 (3):308-329.126. Plamondon A, Denis D, Delisle A, Larivière C, Salazar E (2010) Biomechanical differences between expert and novice workers in a manual material handling task. Ergonomics 53 (10):1239-1253.127. Plamondon A, Larivière C, Delisle A, Denis D, Gagnon D (2012) Relative importance of expertise, lifting height and weight lifted on posture and lumbar external loading during a transfer task in manual material handling. Ergonomics 55 (1):87-102.128. Wagner DW, Reed MP, Chaffin DB (2010) The development of a model to predict the effects of worker and task factors on foot placements in manual material handling tasks. Ergonomics 53 (11):1368-1384.129. Shiau JY, Lee MC (2010) A warehouse management system with sequential picking for multi-container deliveries. Computers and Industrial Engineering 58 (3):382-392.130. Gagliardi JP, Ruiz A, Renaud J (2008) Space allocation and stock replenishment synchronization in a distribution center. International Journal of Production Economics 115 (1):19-27.131. Zäpfel G, Wasner M (2006) Warehouse sequencing in the steel supply chain as a generalized job shop model. International Journal of Production Economics 104 (2):482-501.132. Kim BI, Graves RJ, Heragu SS, St. Onge A (2002) Intelligent agent modeling of an industrial warehousing problem. IIE Transactions (Institute of Industrial Engineers) 34 (7):601-612.133. Helmberg C, Röhl S (2007) A case study of joint online truck scheduling and inventory management for multiple warehouses. Operations Research 55 (4):733-752.134. Fosso Wamba S, Takeoka Chatfield A (2011) The impact of RFID technology on warehouse process innovation: A pilot project in the TPL industry. Information Systems Frontiers 13 (5):693-706.135. Sanders NR, Graman GA (2009) Quantifying costs of forecast errors: A case study of the warehouse environment. Omega 37 (1):116-125.136. Nikaido M, Kobayashi T, Ito T, Higashi T, Tamura H, Ota J (2009) Conceptual warehouse design algorithm using a network flow model. Advanced Robotics 23 (6):705-724.137. Oh Y, Hwang H, Cha CN, Lee S (2006) A dock-door assignment problem for the Korean mail distribution center. Computers and Industrial Engineering 51 (2):288-296.138. Ross A, Droge C (2002) An integrated benchmarking approach to distribution center performance using DEA modeling. Journal of Operations Management 20 (1):19-32.139. Babić D, ŠČukanec A, Rogić K (2011) Criteria of categorizing logistics and distribution centres. Kriteriji kategorizacije logističko-distribucijskih centara 23 (4):279-288.140. Chastain JW, Doerr WW, Berger S, Lodal PN (2008) Avoid chemical reactivity incidents in warehouses. Chemical Engineering Progress 104 (2):35-39.141. Chiang DMH, Lin CP, Chen MC (2011) The adaptive approach for storage assignment by mining data of warehouse management system for distribution centres. Enterprise Information Systems 5 (2):219-234.142. de Marco A, Mangano G (2011) Relationship between logistic service and maintenance costs of warehouses. Facilities 29 (9):411-421.143. Huertas JI, Ramírez JD, Salazar FT (2007) Layout evaluation of large capacity warehouses. Facilities 25 (7-8):259-270.144. Martimo KP, Verbeek J, Karppinen J, Furlan AD, Kuijer PP, Viikari-Juntura E, Takala EP, Jauhiainen M (2007) Manual material handling advice and assistive devices for preventing and treating back pain in workers. Cochrane database of systematic reviews (Online) (3).145. Matthews J, Visagie SE (2011) Single fixed crane optimisation within a distribution centre. South African Journal of Industrial Engineering 22 (2):107-120.146. Verbeek JH, Martimo KP, Karppinen J, Kuijer PP, Viikari-Juntura E, Takala EP (2011) Manual material handling advice and assistive devices for preventing and treating back pain in workers. Cochrane database of systematic reviews (Online) (6).147. Wu C (2006) Applying frequent itemset mining to identify a small itemset that satisfies a large percentage of orders in a warehouse. Computers and Operations Research 33 (11):3160-3170.

Page 9: Interview guide – warehouse managers - Springer Static ...10.1007... · Web viewAppendix-A Interview guide – warehouse managers Would you please introduce yourself, your background

148. Poon TC, Choy KL, Chow HKH, Lau HCW, Chan FTS, Ho KC (2009) A RFID case-based logistics resource management system for managing order-picking operations in warehouses. Expert Systems with Applications 36 (4):8277-8301.149. Chou YC, Chen YH, Chen HM (2012) Recency-based storage assignment and warehouse configuration for recurrent demands. Computers and Industrial Engineering 62 (4):880-889.150. Zhang X, Bard JF (2005) Equipment scheduling at mail processing and distribution centers. IIE Transactions (Institute of Industrial Engineers) 37 (2):175-187.151. Burinskiene A (2011) The travelling of forklifts in warehouses. International Journal of Simulation Modelling 10 (4):204-212.152. Amato F, Basile F, Carbone C, Chiacchio P (2005) An approach to control automated warehouse systems. Control Engineering Practice 13 (10):1223-1241.153. Berglund P, Batta R (2012) Optimal placement of warehouse cross-aisles in a picker-to-part warehouse with class-based storage. IIE Transactions (Institute of Industrial Engineers) 44 (2):107-120.154. Buil R, Piera MA (2008) Warehouse redesign to satisfy tight supply chain management constraints. WSEAS Transactions on Information Science and Applications 5 (3):286-291.155. Caputo AC, Pelagagge PM (2006) Management criteria of automated order picking systems in high-rotation high-volume distribution centers. Industrial Management and Data Systems 106 (9):1359-1383.156. Caricato P, Grieco A (2005) Using simulated annealing to design a material-handling system. IEEE Intelligent Systems 20 (4):26-33.157. Castillo I, Peters BA (2002) Unit load and material-handling considerations in facility layout design. International Journal of Production Research 40 (13):2955-2989.158. Chan WK, Malmborg CJ (2010) A Monte Carlo simulation based heuristic procedure for solving dynamic line layout problems for facilities using conventional material handling devices. International Journal of Production Research 48 (10):2937-2956.159. Cook P, Sproul A (2011) Towards low-energy retail warehouse building. Architectural Science Review 54 (3):206-214.160. Das SK, Spasovic L (2003) Scheduling material handling vehicles in a container terminal. Production Planning and Control 14 (7):623-633.161. Dekker R, De Koster MBM, Roodbergen KJ, Van Kalleveen H (2004) Improving order-picking response time at Ankor's warehouse. Interfaces 34 (4):303-313.162. Gamberi M, Manzini R, Regattieri A (2009) An new approach for the automatic analysis and control of material handling systems: Integrated layout flow analysis (ILFA). International Journal of Advanced Manufacturing Technology 41 (1-2):156-167.163. Giordano V, Zhang JB, Naso D, Lewis F (2008) Integrated supervisory and operational control of a warehouse with a matrix-based approach. IEEE Transactions on Automation Science and Engineering 5 (1):53-70.164. Ho YC, Chien SP (2006) A comparison of two zone-visitation sequencing strategies in a distribution centre. Computers and Industrial Engineering 50 (4):426-439.165. Hong S, Johnson AL, Carlo HJ, Nazzal D, Jimenez JA (2011) Optimising the location of crossovers in conveyor-based automated material handling systems in semiconductor wafer fabs. International Journal of Production Research 49 (20):6199-6226.166. Hwang HS, Cho GS (2003) A performance analysis of transporters for order picking warehouse design. International Journal of Industrial Engineering : Theory Applications and Practice 10 (4):614-620.167. Hwang HS, Cho GS (2006) A performance evaluation model for order picking warehouse design. Computers and Industrial Engineering 51 (2):335-342.168. Karagiannaki A, Papakiriakopoulos D, Bardaki C (2011) Warehouse contextual factors affecting the impact of RFID. Industrial Management and Data Systems 111 (5):714-734.169. Kolarovszki P, Dúbravka V (2010) The presentation of production line and warehouse management based on RFID technology through 3D modelling and animation. Transport and Telecommunication 11 (3):26-36.170. Lee Kl, Lin Sc (2008) A fuzzy quantified SWOT procedure for environmental evaluation of an international distribution center. Information Sciences 178 (2):531-549.171. Lerher T, Potrč I, Šraml M, Tollazzi T (2010) Travel time models for automated warehouses with aisle transferring storage and retrieval machine. European Journal of Operational Research 205 (3):571-583.172. Mohan S, Miller DM (2006) A simulation analysis to reduce shipping area congestion in a pharmaceutical distribution center. International Journal of Industrial Engineering : Theory Applications and Practice 13 (3):299-309.173. Perez MA, Nussbaum MA (2008) A neural network model for predicting postures during non-repetitive manual materials handling tasks. Ergonomics 51 (10):1549-1564.174. Petersen CG, Aase G (2004) A comparison of picking, storage, and routing policies in manual order picking. International Journal of Production Economics 92 (1):11-19.

Page 10: Interview guide – warehouse managers - Springer Static ...10.1007... · Web viewAppendix-A Interview guide – warehouse managers Would you please introduce yourself, your background

175. Poon TC, Choy KL, Chan FTS, Ho GTS, Gunasekaran A, Lau HCW, Chow HKH (2011) A real-time warehouse operations planning system for small batch replenishment problems in production environment. Expert Systems with Applications 38 (7):8524-8537.176. Rai D, Sodagar B, Fieldson R, Hu X (2011) Assessment of CO2 emissions reduction in a distribution warehouse. Energy 36 (4):2271-2277.177. Reid K, James D (2004) A case study: Reducing the cost per order and improving productivity within a chemicals distribution center. JCT CoatingsTech 1 (10):94-97.178. Reid K, James D (2005) A case study: Reducing the cost per order and improving productivity within a chemicals distribution center - Part 2. JCT CoatingsTech 2 (3):54-57.179. Roodbergen KJ, De Koster R (2001) Routing order pickers in a warehouse with a middle aisle. European Journal of Operational Research 133 (1):32-43.180. Roodbergen KJ, De Koster R (2001) Routing methods for warehouses with multiple cross aisles. International Journal of Production Research 39 (9):1865-1883.181. Takano R, Higashi T, Tamura H, Sugi M, Ota J (2011) Mixed-load transportation scheduling of multiple agents in a warehouse environment. Advanced Robotics 25 (11):1557-1576.182. Van den Berg JP, Gademann AJRM (2000) Simulation study of an automated storage/retrieval system. International Journal of Production Research 38 (6):1339-1356.183. Wu YCJ, Chen JX (2007) RFID application in a CVS Distribution Center in Taiwan: A simulation study. International Journal of Manufacturing Technology and Management 10 (1):121-135.184. Hsieh LF, Tsai L (2006) The optimum design of a warehouse system on order picking efficiency. International Journal of Advanced Manufacturing Technology 28 (5-6):626-637.185. Baker P (2007) An exploratory framework of the role of inventory and warehousing in international supply chains. The International Journal of Logistics Management 18 (1):64-80.186. Baker P (2008) The design and operation of distribution centres within agile supply chains. International Journal of Production Economics 111 (1):27-41.187. Bowden S (2003) The warehouse group: Entry into Australia. Journal of Management and Organization 9 (2):58-68.188. De Koster MBM, Balk BM (2008) Benchmarking and monitoring international warehouse operations in Europe. Production and Operations Management 17 (2):175-183.189. Delatte N (2002) Agricultural product loads and warehouse failures. Journal of Performance of Constructed Facilities 16 (3):116-123.190. Dhooma J, Baker P (2012) An exploratory framework for energy conservation in existing warehouses. International Journal of Logistics Research and Applications 15 (1):37-51.191. Faber N, Koster RBMd, Velde SLvd (2002) Linking warehouse complexity to warehouse planning and control structure: An exploratory study of the use of warehouse management information systems. International Journal of Physical Distribution and Logistics Management 32 (5):381-395.192. Goomas DT (2008) The effects of computerized auditory feedback on electronic article surveillance tag placement in an auto-Parts distribution center. Journal of Organizational Behavior Management 28 (3):188-197.193. Goomas DT, Smith SM, Ludwig TD (2011) Business activity monitoring: Real-time group goals and feedback using an overhead scoreboard in a distribution center. Journal of Organizational Behavior Management 31 (3):196-209.194. Huffman SM (2004) Exposure to Carbon Monoxide from Material Handling Equipment. Journal of Occupational and Environmental Hygiene 1 (5):D54-D56.195. Fernie J, Grant DB (2008) On-shelf availability: the case of a UK grocery retailer. The International Journal of Logistics Management 19 (3):293-308.196. Şengün AE, Wasti SN (2011) Trust types, distrust, and performance outcomes in small business relationships: The pharmacy-drug warehouse case. Service Industries Journal 31 (2):287-309.197. St-Vincent M, Denis D, Imbeau D, Trudeau R (2006) Symptoms of stress related to the characteristics of customer service in warehouse superstores. International Journal of Industrial Ergonomics 36 (4):313-321.198. Green JC, Lee J, Kozman TA (2010) Managing lean manufacturing in material handling operations. International Journal of Production Research 48 (10):2975-2993.199. Klingenberg W, Boksma JD (2010) A conceptual framework for outsourcing of materials handling activities in automotive: Differentiation and implementation. International Journal of Production Research 48 (16):4877-4899.200. Tseng SS, Chang FM, Chu YS, Chi PJ (2011) A GA-based method to reduce material handling: The case of TFT-LCD array Fabs in Taiwan. International Journal of Production Research 49 (22):6691-6711.201. Wang H, Chen S, Xie Y (2010) An RFID-based digital warehouse management system in the tobacco industry: A case study. International Journal of Production Research 48 (9):2513-2548.202. Tse YK, Tan KH, Ting SL, Choy KL, Ho GTS, Chung SH (2012) Improving postponement operation in warehouse: An intelligent pick-and-pack decision-support system. International Journal of Production Research 50 (24):7181-7197.203. Lee CC (2006) Two-warehouse inventory model with deterioration under FIFO dispatching policy. European Journal of Operational Research 174 (2):861-873.

Page 11: Interview guide – warehouse managers - Springer Static ...10.1007... · Web viewAppendix-A Interview guide – warehouse managers Would you please introduce yourself, your background

204. Min H (2009) Application of a decision support system to strategic warehousing decisions. International Journal of Physical Distribution and Logistics Management 39 (4):270-281.205. Varila M, Seppänen M, Suomala P (2007) Detailed cost modelling: A case study in warehouse logistics. International Journal of Physical Distribution and Logistics Management 37 (3):184-200.206. Manikas I, Terry LA (2009) A case study assessment of the operational performance of a multiple fresh produce distribution centre in the UK. British Food Journal 111 (5):421-435.207. Vijayaraman BS, Osyk BA (2006) An empirical study of RFID implementation in the warehousing industry. The International Journal of Logistics Management 17 (1):6-20.208. Tibus CA, Brennan LL (2010) RFID and labor management systems selection in the logistics industry. Journal of Cases on Information Technology 12 (1):31-49.209. Perttula P, Merjama J, Kiurula M, Laitinen H (2003) Accidents in materials handling at construction sites. Construction Management and Economics 21 (7):729-736.210. Batish A, Singh TP (2008) MHAC - An assessment tool for analysing manual material handling tasks. International Journal of Occupational Safety and Ergonomics 14 (2):223-235.211. Okunribido OO, Magnusson M, Pope MH (2006) Low back pain in drivers: The relative role of whole-body vibration, posture and manual materials handling. Journal of Sound and Vibration 298 (3):540-555.212. Min H (2007) Examining sources of warehouse employee turnover. International Journal of Physical Distribution and Logistics Management 37 (5):375-388.213. Voss MD, Calantone RJ, Keller SB (2005) Internal service quality: Determinants of distribution center performance. International Journal of Physical Distribution and Logistics Management 35 (3):161-176.214. Ellinger AE, Ellinger AD, Keller SB (2005) Supervisory coaching in a logistics context International Journal of Physical Distribution and Logistics Management 35 (9):620-636.215. Litvak N, Vlasiou M (2010) A survey on performance analysis of warehouse carousel systems. Statistica Neerlandica 64 (4):401-447.216. Arezes PM, Miguel AS, Colim AS (2011) Manual materials handling: Knowledge and practices among Portuguese Health and Safety practitioners. Work 39 (4):385-395.217. Baker P, Halim Z (2007) An exploration of warehouse automation implementations: Cost, service and flexibility issues. Supply Chain Management 12 (2):129-138.218. Banomyong R, Supatn N (2011) Selecting logistics providers in Thailand: A shippers' perspective. European Journal of Marketing 45 (3):419-437.219. De Koster MBM, Warffemius PMJ (2005) American, Asian and third-party international warehouse operations in Europe: A performance comparison. International Journal of Operations and Production Management 25 (8):762-780.220. De Koster RBM, Stam D, Balk BM (2011) Accidents happen: The influence of safety-specific transformational leadership, safety consciousness, and hazard reducing systems on warehouse accidents. Journal of Operations Management 29 (7-8):753-765.221. Latza U, Pfahberg A, Gefeller O (2002) Impact of repetitive manual materials handling and psychosocial work factors on the future prevalence of chronic low-back pain among construction workers. Scandinavian Journal of Work, Environment and Health 28 (5):314-323.222. Pokharel S (2005) Perception on information and communication technology perspectives in logistics: A study of transportation and warehouses sectors in Singapore. Journal of Enterprise Information Management 18 (2):136-149.223. Rahman S (2011) An exploratory study of outsourcing 3PL services: An Australian perspective. Benchmarking 18 (3):342-358.224. Yang LR, Chen JH (2012) Information systems utilization to improve distribution center performance: From the perspective of task characteristics and customers. Advances in Information Sciences and Service Sciences 4 (1):230-238.225. Cheng YH, Yeh YJ (2011) Exploring radio frequency identification technology's application in international distribution centers and adoption rate forecasting. Technological Forecasting and Social Change 78 (4):661-673.226. Lu CS, Yang CC (2006) Evaluating key logistics capabilities for international distribution center operators in Taiwan. Transportation Journal 45 (4):9-27.227. Carvalho Mesquita C, Ribeiro JC, Moreira P (2012) Effect of a specific exercise program on the strength and resistance levels of lumbar muscles in warehouse workers. International journal of occupational medicine and environmental health 25 (1):80-88.228. Adlakha P (2002) Architectural and structural aspects for safe grain storage warehouses. Journal of the Institution of Engineers (India): Architectural Engineering Division 82 (MAR.):21-24.229. Dempsey PG, Mathiassen SE (2006) On the evolution of task-based analysis of manual materials handling, and its applicability in contemporary ergonomics. Applied Ergonomics 37 (1 SPEC. ISS.):33-43.230. Dimitropoulos P, Soldatos J (2010) RFID enabled fully automated warehouse management: Adding the business context. International Journal of Manufacturing Technology and Management 21 (3-4):269-288.231. Drury CG (2005) Manual materials handling implications of global changes in work. Occupational Ergonomics 5 (1):3-12.

Page 12: Interview guide – warehouse managers - Springer Static ...10.1007... · Web viewAppendix-A Interview guide – warehouse managers Would you please introduce yourself, your background

232. Kjellberg H (2010) Struggling to perform a warehouse: Buildings as symbols and tools. Construction Management and Economics 28 (6):675-694.233. Mueller GR, Mueller AG (2007) Warehouse demand and the path of goods movement. Journal of Real Estate Portfolio Management 13 (1):45-55.234. O'Leary DE (2000) Reengineering Assembly, Warehouse and Billing Processes, for Electronic Commerce Using "Merge-in-Transit". Information Systems Frontiers 1 (4):379-387.235. Chakravorty SS (2009) Improving distribution operations: Implementation of material handling systems. International Journal of Production Economics 122 (1):89-106.236. Babics T (2005) Cross-docking in the sales supply chain: Integration of information and communication (I+C) relationships. Periodica Polytechnica Transportation Engineering 33 (1-2):69-76.237. Klonis A, Nabhani F (2010) Linear barcodes, direct part marking and RFID for material handling applications. International Journal of Manufacturing Technology and Management 21 (3-4):208-224.238. Gong Y, de Koster RM (2011) A review on stochastic models and analysis of warehouse operations. Logistics Research 3 (4):191-205.239. Gu J, Goetschalckx M, McGinnis LF (2007) Research on warehouse operation: A comprehensive review. European Journal of Operational Research 177 (1):1-21.240. Gu J, Goetschalckx M, McGinnis LF (2010) Research on warehouse design and performance evaluation: A comprehensive review. European Journal of Operational Research 203 (3):539-549.241. de Koster R, Le-Duc T, Roodbergen KJ (2007) Design and control of warehouse order picking: A literature review. European Journal of Operational Research 182 (2):481-501.242. Rouwenhorst B, Reuter B, Stockrahm V, Van Houtum GJ, Mantel RJ, Zijm WHM (2000) Warehouse design and control: Framework and literature review. European Journal of Operational Research 122 (3):515-533.243. Baker P, Canessa M (2009) Warehouse design: A structured approach. European Journal of Operational Research 193 (2):425-436.