InterpolisInterpolisWorkplace Revision 2.0Workplace Revision 2.0

BackgroundBackground Interpolis is a large insurance company that has Interpolis is a large insurance company that has

worked with shared office environment for the worked with shared office environment for the last 11 years, the building they occupy was last 11 years, the building they occupy was designed in 1994designed in 1994

Building is a ‘back office’ facility and not client Building is a ‘back office’ facility and not client facingfacing

They reviewed their facilities and decided to They reviewed their facilities and decided to enhance the building for their staff and support enhance the building for their staff and support developing workstylesdeveloping workstyles

They ran a major research project into facilities, They ran a major research project into facilities, work processes and IT that developed into an work processes and IT that developed into an understanding of the Mental, Virtual and Physical understanding of the Mental, Virtual and Physical environmentsenvironments

The study was started in 1998! Formalized in the The study was started in 1998! Formalized in the Interpolis ‘Manier van Werken’ in 2001Interpolis ‘Manier van Werken’ in 2001

Original WorkspaceOriginal Workspace Departmental bases are split over the floorsDepartmental bases are split over the floors Staff spend at least 3 Days in the office a Staff spend at least 3 Days in the office a

weekweek Minimal allocated workstations, mostly for Minimal allocated workstations, mostly for

dedicated support staffdedicated support staff Staff work with laptops and work from any Staff work with laptops and work from any

place in the building with Mobile DECT place in the building with Mobile DECT phonesphones

Extensive use of technology to support Extensive use of technology to support ‘work from home’ strategies‘work from home’ strategies

The staff are largely self managing with The staff are largely self managing with high performance measures and rewardshigh performance measures and rewards

Shared CubicleShared Cubicle

Shared WorkstationsShared Workstations

Meeting workstationMeeting workstation

Early environmentEarly environment Core support space with:Core support space with:

DECT Telephone charging bracketsDECT Telephone charging brackets Individual mail boxes for each staff memberIndividual mail boxes for each staff member Lockers and integrated ‘suitcase’ for storing Lockers and integrated ‘suitcase’ for storing

working papersworking papers Shared filing for departmentShared filing for department Central pause area for tea and coffeeCentral pause area for tea and coffee

Individual offices for concentrated workIndividual offices for concentrated work Different open plan work settings for Different open plan work settings for

either group work or individual workeither group work or individual work Meeting rooms for group meetingsMeeting rooms for group meetings

DECT Phones and mailDECT Phones and mail

LockersLockers

SuitcasesSuitcases

Filing and Resource CentreFiling and Resource Centre

Pause AreaPause Area

Tivoli ProjectTivoli Project Must be seen as an addition to the Must be seen as an addition to the

existing environment and not as a existing environment and not as a separate or replacement initiativeseparate or replacement initiative

Convert one floor in the existing building Convert one floor in the existing building to high grade shared communication and to high grade shared communication and interaction space to support the businessinteraction space to support the business

No dedicated or owned space on the floor No dedicated or owned space on the floor at allat all

Any component that did not receive Any component that did not receive popular support, measured by use, was popular support, measured by use, was immediately re-planned and converted to immediately re-planned and converted to another type of interaction spaceanother type of interaction space

The project needs to be understood as an The project needs to be understood as an experimental workspace that has maturedexperimental workspace that has matured

Tivoli – ‘Town’ planTivoli – ‘Town’ plan

Tivoli, a new beginningTivoli, a new beginning The beating heart of Interpolis!The beating heart of Interpolis! Concept started in 1998 with cross Concept started in 1998 with cross

departmental sharing of facilitiesdepartmental sharing of facilities Interpolis ‘Ways of Working’ concept in 2001Interpolis ‘Ways of Working’ concept in 2001 Pilot ‘Club’ project in 2002 and completion of Pilot ‘Club’ project in 2002 and completion of

floor conversion in 2003floor conversion in 2003 Seven ‘districts’, each with a different designer!Seven ‘districts’, each with a different designer! Two new buildings supporting these concepts Two new buildings supporting these concepts

were developed, Utrecht and Zoetermeer, that were developed, Utrecht and Zoetermeer, that form part of a support network for the businessform part of a support network for the business

Tivoli is seen as the core of the business and Tivoli is seen as the core of the business and hub of operations – some facilities will not be hub of operations – some facilities will not be repeated in the other buildingsrepeated in the other buildings

Décor to die forDécor to die for

Open and enclosed meeting Open and enclosed meeting spacesspaces

WorksettingsWorksettings Coffee barsCoffee bars Dining AreasDining Areas Group work spacesGroup work spaces Closed team spacesClosed team spaces Different individual work spacesDifferent individual work spaces Reading areasReading areas Internet stationsInternet stations Telephone niches, not boothsTelephone niches, not booths Quite zonesQuite zones TV and DVD viewing spacesTV and DVD viewing spaces Toilets and change roomsToilets and change rooms Non-personal lockersNon-personal lockers Printing and scanning facilitiesPrinting and scanning facilities

Coffee BarCoffee Bar

Meeting and eating spaceMeeting and eating space

Executive SuiteExecutive Suite

Executive DiningExecutive Dining

Executive DiningExecutive Dining

Open plan kitchenOpen plan kitchen

TV & DVD viewingTV & DVD viewing

Conversation areasConversation areas

LockersLockers

Work settings cond…Work settings cond… Videoconferencing roomsVideoconferencing rooms Meeting roomsMeeting rooms OverlegtuinenOverlegtuinen Analysis and decision roomsAnalysis and decision rooms Debating roomsDebating rooms Open HallOpen Hall AuditoriumAuditorium Computer and Technology shopComputer and Technology shop Library and media centreLibrary and media centre Occupational Health centreOccupational Health centre Reproduction and postal serviceReproduction and postal service

Video ConferencingVideo Conferencing

RecreationRecreation

ArtArt

More ArtMore Art

What WorksWhat Works Interpolis have a plan!Interpolis have a plan!

Their basic shared Their basic shared workstation arrangement workstation arrangement works and has been fine works and has been fine tuned over time, this tuned over time, this saves them office spacesaves them office space Their ‘experiment’ is Their ‘experiment’ is open to all – no bespoke open to all – no bespoke areasareas They have made a They have made a generous allowance in generous allowance in space to focus on function space to focus on function and not the space savingand not the space saving If any facility does not If any facility does not get support it is ripped get support it is ripped out immediately! No out immediately! No prisonersprisoners

… … and just to show they and just to show they are humanare human