interpersonal communications project 1
DESCRIPTION
This presentation teaches you how to converse with ease.TRANSCRIPT
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Interpersonal Communications
Conversing with Ease
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Presentation
Introduction
4 Levels of Communications
Conversation Tips
How to End a Conversation
Role Play
Your Feedback
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Introduction
Why is it so difficult for us to converse one
on one?
Perception of Others
Feelings:
Intimidation
Lack of Confidence
Shyness
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4 Levels of Communication
Communication
Small Talk
Fact Disclosure
Viewpoints & Opinions
Personal Feelings
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Level 1: Small Talk/Chit- Chat
First level of Communication
Positive & Pleasant
Dialogue about weather, present moment, current events
Lasts 1- 2 minutes
Assessment Phase
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Level 1: Small Talk Examples
I am so glad I finally got the chance to come here. This is my first time. You?
At an Event
Tell me about your current role?
General Business
Which one (food) do you suggest?
Advice Approach
Heard you placed 3rd in the District Humorous Speech Contest, congratulations…what was your most memorable moment at the contest?
Compliment Approach
What do you think about social networks like LinkedIn and Facebook?
Popular Culture Approach
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Level 2: Fact Disclosure
Second level of Communication
Disclose Facts: Personal & Impersonal
Dialogue based on common interests; biographical information; facts from a book you read or studied
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Level 2: Fact Disclosure Examples
I’m majoring in business administration
Personal
Did you watch the football game last night?
General
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Level 3: Viewpoints and Opinions
Third level of Communication
Also known as Evaluative Communication; give personal views and opinions about a specific topic
Extremely comfortable with the other person in the conversation; can agree to disagree
Use critical & creative thinking; pay attention to your body language and tone; avoid cautionary language, sarcasm, and nonverbal put-downs
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Level 3: Viewpoints & Opinions
Examples
I love the King’s Speech. It is the best movie ever made.
Opinion
I’m not convinced that your argument is well supported.
Viewpoint (Disagree)
I agree with you!
Viewpoint (Agree)
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Level 4: Personal Feelings
Fourth level of Communication
Also known as Gut-Level Communication; share our emotions and feelings to another.
Should use emotional intelligence, self-control, self awareness and empathy
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Level 4: Personal Feelings Examples
I deeply appreciate your thoughtfulness and generosity in helping me earlier.
Appreciation
I’m so frustrated with you! Frustration
He called me! I’m so excited to see him again!
Euphoria
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Conversation Tips
Tone
• Speak with respect
• Keep your conversation simple
• Try clean humour
• Share a personal story
• Repeat the important stuff
Listen
• Put Yourself in your listener’s shoes
• Be a good listener
Body Language
• Have open body posture
• Maintain meaningful eye contact
General
• Start the conversation
• Express sincere interest and make that person number 1!
• If you forget, say you forget.
• Use Open-ended questions
• Know when to close your conversation
Practice
• Practice
• Practice
• Practice
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Keith, I got
to go. I’ll
see you.
How to End a Conversation
How not to End a
Conversation
How to end a Conversation
Keith, it was a pleasure chatting
with you. I am running late for my
8:00 p.m. appointment. Would you
like to meet for coffee for us to
continue our discussion?
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How to End a Conversation:
Strategies
The Positive Comment
• Most frequently used conversation ending strategy
• Be sincere
• Example: Jane, it was a pleasure meeting you in person.
The Summary/Plan
• Review of the conversation discussed
• Example: Thanks for explaining how to join Toastmasters. I will review the information and let you know what I decide.
The Excuse
• Use when other things or people demand your attention
• Give the excuse and state the reason
• Example: This is my first time here, and I would like to say hello to a few other people.
Call to Action
• Close with something actionable
• Makes the conversation more valuable
• Example: How can I help you with your goals?
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Role Play
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Your Feedback