INTERNSHIP REPORT ON

Prepared by:

MUHAMMAD AAMIR NAWAZ

FA07-BBA-184

COMSATS INSTITUTE OF INFORMATION

TECHNOLOGY, ISLAMABAD

TABLE OF CONTENTS

Original Internship letter……………………………………………………… i

Executive Summary…………………………………………………………….3

1. Introduction………………………………………………………….......4

1.1. Historical Background(HISTORY)………………….………….....5

1.2. Objectives………………………………………………………….7

1.3. Organizational Structure……………………….…………………..8

1.4. Products / Services Offered……………………..………………….9

2. Learning & Experience………………………………………………...14

2.1. Departments of PTCL…………………………………………......14

2.2. HR Importance…………………………………………………….15

2.3. Tasks Performed…………………………………………………..18

2.3.1. IT Department……………………………….…………………19

2.3.2. Training & Development……………………..………………..20

2.3.3. Attendance Department………………………...………………23

2.4. SWOT Analysis……………………………………..……………..23

2.5. Recommendations……………………………………...………….24

Conclusion……………………………………………………………..………..25

References………………………………………………………………..……..26

Appendix…………………………………………………………………..…….27

Acknowledgement…………………………………………………………..….28

Personal Resume……………………………………..………………………...29

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EXECUTIVE SUMMARY

PTCL is Pakistan’s most reliable and largest service carrier provider to all telecommunication

services from basic telephone data to internet videoconferencing it is everywhere in Pakistan.

PTCL is connecting peoples anywhere from world employee strength of 30,000 and 6 million

customers, PTCL is the largest telecommunications provider in Pakistan. The company

maintains a leading position in Pakistan as an infrastructure provider to other telecom operators

and corporate customers of the country. It has the potential to be an instrumental agent in

Pakistan’s economic growth. PTCL has laid an Optical Fiber Access Network in the major

metropolitan centers of Pakistan.

This report is being started with the brief and complete introduction of organization, its historical

background, its services and its product offerings. PTCL provide different types of products and

services for its large no. of customers.

During my internship I work in HR department of PTCL. I also visit the Marketing department

but the task that I performed in HR department. The first department in which I worked was IT

department during my internship in PTCL. In this department I have learned how to develop

pivot tables and got to know how pay roll is run all over the Pakistan with the help of SAP

software system .I was explained by the IT manager of that department. After this I worked in

Training and Development . I came to know so many new things, this department was interesting

due to the training thing associated with it. In this department I learned how to conduct the

training need analysis, my manager basically explained me how to perform it ,for this

questioners are passed all over the employees, then the feedback is collected from them, so that

they can move on to the other step of training session. And the third department in which I

worked in Attendance department. In this department I have worked with Miss Irum shabir the

senior manager of this department. she briefs about how the access control system ( ACS)

works in PTCL and they buy this software from LMKR, my task is to calculate employee

attendance manually that either 9 hours are completed of every employee or not and if 9 hours

are not completed then their one day salary is cut off. Also the report contains major and

important information related to organization structure and departments. Thus report completely

depicts the true picture of PTCL in a meaningful way.

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INTRODUCTION

PAKISTAN TELECOMMUNICATION COMPANY LIMITED

Pakistan Telecommunication Company Limited (PTCL) is the largest telecommunication

company in Pakistan. This company provides telephony services to the nation and still holds the

status of backbone for country’s telecommunication infrastructure despite arrival of a dozen

others Telco’s including telecom giants like Telenor and China Mobile. The company consists of

around 2000 telephone exchanges across country providing larges fixed line network. GSM,

CDMA and Internet are other resources of PTCL, making it a gigantic organization. The

Government of Pakistan sold 26% shares and control of the company to Etisalat in 2006. The

Government of Pakistan retained 62% of the shares while the remaining 12% are held by general

public.

PTCL also provides fixed line service through its countrywide CDMA based WLL (Wireless

Local Loop) network, under the Vfone brand name. In the cellular segment, the second largest

cellular provider in Pakistan, Ufone, is also a wholly owned subsidiary of PTCL.

OUR VISION

To be the leading Information and Communication Technology Service Provider in the region by

achieving customer satisfaction and maximizing shareholders value.The future is unfolding

around us. In times to come, we will be the link that allows global communication. We are

striving towards mobilizing the world for the future. By becoming partners in innovation, we are

ready to shape a future that offers telecom services that bring us closer.

OUR MISSION

To achieve our vision by having

An organizational environment that fosters professionalism, motivation and quality.

An environment that is cost effective and quality conscious.

Services that are based on the most optimum technology.

“Quality” and “Time” conscious customer service.

Sustained growth in earnings and profitability.

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CORE VALUES

Professional Integrity

Customer Satisfaction

Teamwork

Company Loyalty

HISTORY OF PTCL

HISTORICAL BACKGROUND

Before partition (before 1947)

It was called “Indian Post Office”

Headed by “ Post Master General”

After Partition (in 1947)

It was named as “Pakistan post office”

In 1950 it became post and Telegraph ( P & T )

In 1962 it named as Telegraph and Telephone ( T & T )

It became Pakistan Telecommunication Corporation (PTC) in 1991 and took control over

T & T.

In 1995 Government announces its Privatization and it becomes a Limited company and

denoted as (PTCL) 5% shares are transferred to PTA.

In 2005 it was privatized by the Government of Pakistan and Etisalat purchases its 26%

shares plus management was given in their hands in 2.6bn

Government of Pakistan still have 62% share

And remaining 12% shares are owned by general public and are traded in stock

exchange.

HISTORY5

From the humble beginnings of Posts & Telegraph Department in 1947 and establishment of

Pakistan Telephone & Telegraph Department in 1962, PTCL has been a major player in

telecommunication in Pakistan. Despite having established a network of enormous size,

PTCL workings and policies have attracted regular criticism from other smaller operators and

the civil society of Pakistan.

Pakistan Telecommunication Corporation (PTC) took over operations and functions from

Pakistan Telephone and Telegraph Department under Pakistan Telecommunication

Corporation Act 1991. This Coincided with the Government’s competitive policy,

encouraging private sector participation and resulting in award of licenses for cellular, card-

operated pay-phones and lately data communication services.

Pursuing a progressive policy, the Government in 1991, announced its plan to privatize PTC,

and in 1994 issued six million vouchers exchangeable into 600 million shares of the PTCL in

two separate placements. Each had a par value of Rs.10 per share. These vouchers were

converted into PTCL shares in mid-1996.

In 1995, Pakistan Telecommunication ( Reorganization) Ordinance formed the basis for

PTCL monopoly over basic telephony in the country. The same PTCL launched its mobile

and data services subsidiaries in 2001 by the name of Ufone and PakNet respectively. None

of the brands made it to the top slots in the respective competitions. Lately, however, Ufone

had increased its market share in the cellular sector. The PakNet brand has effectively

dissolved over the period of time. Recent DSL services launched by PTCL reflect this by the

introduction of a new brand name and operations of the service being directly supervised by

PTCL instead of PakNet.

As telecommunication monopolies head towards an imminent end, services and

infrastructure providers are set to face even bigger challenges. Pakistan also entered post-

monopoly era with deregulation of the sector in January 2003.

OBJECTIVES

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The following are the long-term objectives of the organization:

Provision of Telecom services all over the country.

Plan, establish and maintain telecommunication.

Acquire, promote and manage research and development, transfer of technology and

software development including manufacturing of telecommunication equipment and

plant.

Enhance efficiency, improve quality and expand the system to

meet customer satisfaction and provide service on demand.

Create congenial climate for binding of human skill and horizon of employees through

training and education.

Expand customer awareness of all value-added services of PTCL.

To improve the efficiency of Customer Service Centers by deputing qualified persons

who are well aware of public relation techniques.

PTCL ORGANIZATION STRUCTURE

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Mainly set up is like International / Multinational Companies

Products / Services Offered

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Office Staff Technical

CEO / President

Engrs. / A.Ms

SEVPs

EVPs

GMs

Managers / SEs

PTCL is the most largest company of telecom in Pakistan. It have a very large product line

Land line

Broadband DSL

V FONE large sets

V FONE handsets,

Cards.

Rums, (SIM)

EVO

SMART TV

Landline

Landline Lucky Draw Promotion

Lucky draw will be conducted for all customers whose PSTN usage is Rs. 1,000 or more

either in August 2010 or in September 2010

Usage includes: Local, Nationwide, Fixed to mobile, International calls and package

charges only

This offer is valid for 01 Private Residential Customers only

Prizes include:

10,000 1 Mbps Broadband Connections free for 1 year

100 PTCL branded Cordless Phones

50 Television Sets

50 Laptops

PTCL Cricket Info Service

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All the existing and new PTCL customers either of PSTN or WLL, who are Cricket

Diehards/affecters of electricity load shedding.

Telecom market is coming up with different valued added services these days as the customer

demand is evolving due to fast and furious daily life in which people don’t get time for

recreation like going out with family and friends rather prefer sitting at their premises and

enjoying some readily available services. This part of world being the diehards of Cricket game,

do get time for cricket whether they have to go .You just have to dial 1216 and listen to the live

commentary of ongoing match.

PTCL does have solution to their problems!!

Previously T-20 World Cup and Asia Cup 2010 and now for all futures games, PTCL proudly

announces Cricket info service through which PSTN and VFONE subscribers of PTCL will be

able to listen to live commentary of cricket matches just by dialing a four digit access code 1216

and listening to the live commentary.”

Package Tariff:

Each call will be charged @ Rs 1 / Minute (Exclusive of tax)

No service subscription required.

Personal Global Number Service

Due to an ever increasing number of Pakistanis migrating overseas each year, the amount of

international calls being made has amplified remarkably. PTCL has introduced “International

Plus” that will provide PTCL subscribers with lowest international call rates and more talk time.

Subscribers need not unsubscribe from their existing package to be able to benefit from

International Plus. In fact subscription to International Plus will enable them to talk with their

near and dear ones in UK, US, Canada, Australia and China for a fixed monthly charge.

“International Plus” will provide PTCL subscribers with lowest international call rates and more

talk time. With this package customers will be able to talk freely with their near and dear ones in

UK, US, Canada, Australia and China for a fixed monthly charge. All international plus

subscribers will get 500 international minutes each month and will be charged Rs. 499 monthly

for calling on landline & mobile both in USA, Canada & China and on landline only in UK &

Australia.

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A. No, this will be an Opt In Package and customers who already are on Pakistan Plus, Basic

Plus or Value Plus will have the option of subscribing to International Plus in addition to their

existing Price Plan.

countries can we call by using International Plus?

Landline & mobile in China, USA, Canada and landline only in UK & Australia.

PTCL in its endeavor to provide quality services at affordable prices to its subscribers, has yet

again come up with an amazing Tariff for its wire line subscribers. PTCL wire line subscribers

will now be able to call anywhere in Pakistan at Rs.1 per minute and enjoy talking to their loved

ones or business associates without worrying about the cost.

Rs. 1 per minute for all Local and Nationwide Long Distance Calls (PTCL to PTCL and

PTCL to V.FONE )

Free Conference Call Service for all PTCL Wire line subscribers from 1st March-2010 to

31st Dec-2010

PTCL Premium Number Service

To be a part of a fast growing telecom market and to get aligned with the number of services

which Cellular companies are providing, PTCL once again has come up with another innovative

and appealing offer which is a part of ongoing Synergy Projects with its sister concerned

company UFONE .

Through this offer any customer who wants to acquire a new telephone connection (NTC) can

also get UFONE SIM with the same number (03xx-7 digit) as of PTCL Landline. There wouldn’t

be any special charges for UFONE SIM , on the top of that UFONE SIM would be sent to the

customer through TCS.

This shows PTCL’s commitment towards its valued customers by providing them a service with

an ease of remembering just one number for both landline and Mobile Phone. This also gives

comfort to your callers as they don’t have to remember more than one number.

Product Tariff:

No special charges for PTCL number/UFONE SIM

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Same installation fee and line rent charges for PTCL Landline.

SIM will be sent to the customer through TCS. Customer just needs to pay ordinary

UFONE charges (Rs 150 and a balance of Rs 100 will be available)

Order Line:

This service can be acquired by calling 0800 80 800 helpline or through walk-in channels.

All the customers who want to have new PTCL landline connection and are interested to get the

UFONE SIM with the same as of landline.

There are no special service charges for PTCL#/UFONE SIM. There will be same installation

fee and line rent charges. SIM will be sent to the customer through TCS. Customer just needs to

pay ordinary UFONE charges (Rs 150 and a balance of Rs 100 will be available)

PTCL EVO offers exciting new packages

Making its products more affordable for its valued customers, Pakistan Telecommunication

Company has launched more economical and exciting EVO packages starting from as low as

Rs.799 only.

The packages are designed while keeping all sort of customer base in mind; either they are casual

surfers on the go or users who need to be connected all the time. EVO is offering new EVO GO

1GB package for casual surfers at an amazing price of Rs.799 only. Other packages include,

EVO 2GB package, and WIZ package with a wholesome 5GB download that makes

downloading the games, music and occasional videos at a far higher speed. Whereas EVO MAX

package offers unlimited download throughout the month. SEVP Commercial Naveed Saeed said

the launching of these packages is the extension of the whole thought behind this product i.e.

since there is no limit to imagination, why there should be any limit to what one can do with

EVO.

He further added that customer’s convenience and affordability has always been the prime

objective behind launching any product or package. That is why PTCL products have become

customers top priority in recent times and we pledge to continue with providing them with the

best possible.

EVP Commercial Planning Syed Asim Ali said PTCL EVO because of its 3G technology gives

customers the flexibility to roam around freely like never before while they stay connected. And

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in future we plan to introduce a variety of innovative services and packages for our customer’s

facilitation, which is our ultimate goal.

PTCL V.FONE

VFONE GRAND RECHARGE

VFONE AZAADI OFFER

V.FONE Promotion (free balance for three months)

New & Exciting Promotions CONNECTION CHARGES

VFONE CALL PACKAGES

CARDS LOADING OPTIONS VFONE SALES OUTLETS

VALUE ADDED SERVICES

INTERNATIONAL CALL RATES

INSTALLATION PROCEDURE

SCO NETWORK CHARGES VPCO PAYPHONES FREQUENTLY ASKED

QUESTIONS VFONE CUSTOMER CARE

PTCL Smart TV

A PTCL digital multi channel Television service that delivers television programs to households

via a broadband connection using the Internet Protocol (IP) technology. The service requires

subscription and Customer Premises Equipment (CPE). An IP-based platform allows the TV

service to be ‘smarter’ than the traditional broadcast and cable TV services, by making the TV

viewing experience more interactive and personalized.

SERVICES FOR CORPORATE CUSTOMERS

PTCL is striving hard to facilitate its valued corporate customers at each level of service. PTCL offers a

host of unmatched services to suit the needs of the Corporate Customers. For more information regarding

any of the following services, PTCL Corporate Customer Centers can be contacted.

LEARNING AND EXPERIENCE

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Departments of PTCL

Engineering:

Engineering department of PTCL is responsible for:

Maintenance Department

Operations Department

Research & Development

Marketing:

Marketing department is concerned to create the value for the customer and capture value in

return.

Finance:

Finance department deals with

Accounts Department

Revenue Department

Taxation Department

Human Resource Department

HR department is responsible for management of Human Resources needed in the organization

efficiently and effectively. It includes; Training and development and other functions.

HR Department of PTCL:

The Human Resource Department in PTCL was formally established in 1986 and it was re-

organized in 2005. PTCL Human Resource System is known as HRIS-PTCL and it is working

under SEVP & GM at regional centers.

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HR manager plays a very important role in hierarchy, and also in between the higher

management and low level employee. He is the one of the most important people to achieve

company’s overall objective by properly managing the most useful company resources.

HR Importance:

The main objective of HR department in PTCL is to meet the company needs of the human

resources and the needs of the people hired by the company. The management of PTCL

considers that in order to stay competitive and to meet the needs of their customers they should

focus on their employees. They consider employees the main assets of the organization and

focusing on providing them the better facilities.

MAIN PILLARS OF HR:

1. Staffing

2. Training and development

3. Motivation

4. Maintenance

Staffing:

Activities in HRM are concerned with seeking and hiring qualifies employees. Staffing includes:

Job Analysis

Recruitment

Selection

Job Analysis:

Job analysis provides the information about the jobs currently being done and the knowledge,

skills and abilities that individuals need to perform the job adequately.

Job Analysis in concerned with:

Job Specification

Job Description

Job Evaluation

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For the purpose of job analysis the company provides different to check their efficiency. The

company also checks the grip of the employees on his job recruitment and observes his

interaction with other employees. They mainly focus to check their attitude because in service

sector customer are directly involved with the employees.

The company matches whether employee is fulfilling his tasks properly or not, if not company

try to find that reason. The company also checks the number of complaints against the employee

and what the basis of that complaint is.

Recruitment:

Company uses different sources to fulfill vacant vacancies. First of all it identifies how many

employees are required and for which posts. This job analysis is done by PTCL HR governing

body consisting of highly skilled persons. The company evaluates it on the basis of different

regulations given by the Pakistani government and labors law enforce in Pakistan.

The main sources used in PTCL are:

Internal Sources

External Sources

Internal Sources:

In the internal sources company promotes its contract basis employees on permanent basis and also

promotes the permanent employees according to their performance and qualification. Recommendations

are usually not preferred.

External Sources:

Through external sources company attract fresh as well as experienced persons. Print media and

electronic media are utilized to achieve their goal of hiring best suited employees. For technical staff

candidates holding engineering degree from all over Pakistan and for management staff people with MBA

are invited but the preference is given to LUMS students because PTCL partner with LUMS.

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Selection:

Selection attempts to thin out the large set of application that arrives during the recruiting phase

and to hire an applicant who will be successful on the job. After conducting test and interviews

potential candidates are selected and they are given

Jobs on the following five categories

Regular:

It is the selection on the permanent basis.

NCPG: {New Contract pay grade}

First they will have to work for one month and then contract is given.

Daily wages:

Usually security guards and peons are selected on daily wage basis.

NTC New Term & Conditions:

Employees are given contract on two to three years.

Project based:

People are selected on project basis and their time duration depends on the time of the project.

Role of Human Resource:

Voluntary Separation Scheme:

The VSS marked the single largest most successful exercise in the history of Pakistan. In

the highly challenging market place, PTCL HR wing stepped forward to facilitate the emergence

of new Corporate Culture by becoming equal opportunity employer, inducting fresh blood from

market, improving the way PTCL runs and reducing the number of employees having outdated

skill set. The training and development of the HR Department also organized a comprehensive

six months “Urgent Training Need” program in technical and managerial fields to enhance soft

skills.

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Healthy improvements have been made in the area of Recruitment and Retention as the whole

recruitment process has been redefined to cope with the changing business requirements.

Detailed facilitation programs have been initiated for the orientation of newly hired employee.

PTCL employees have been provided excellent international placement opportunities across

various Etisalat International Business Operations.

Training and Development:

The role of training and development in a service involved organization is many times in more

comparison with it has in a manufacturing involved organization. This role becomes more

significant in a situation where the need to transform organizational culture is identified as the

most glaring problem and the most difficult impediment on the way to organizational growth.

PTCL employees are great assets not only for the company but also for the country. Their

marvelous potential is yet to be exploited. Their skills need to be developed, their expertise need

to be updated for which training and development department is at their disposal to cater to their

training needs.

At PTCL, training and development team would never miss an opportunity to contribute towards

the betterment of the company. Training and development is playing an essential role in

changing PTCL from a government to corporate Sector Company. PTCL considers every

employee as our customer and firmly believe that meeting their expectation would help us

achieve customer satisfaction. We look forward to you input for making our endeavors more

effective. The Training and Development has a clear road map of activities and is committed to

provide high quality training for the development of every single employee.

TASKS PERFORMED

I performed tasks in the three departments of PTCL which are:

IT Department

Training And Development Department

Attendance Department

Explanation is given on the next page:

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IT Department:

IT department was the first department in which I was rotated, during my internship in PTCL. In

this department I have learned how to develop pivot tables and got to know how pay roll is run

all over the Pakistan with the help of SAP software system .I was explained by the IT manager of

that department Sir Waqas, that the basic purpose of technical department is to run the pay roll to

the employees. As head quarter has to flow pay all over the Pakistan so they have divided it into

four zones. In these four areas data is dispersed these zones are known as personal areas,

Personal areas

Personal sub areas

division

Personal areas:

Personal areas include four zones

west north CENTRAL South

Baluchistan NWFP,RWP,ISB Gujranwala, Punjab Sindh

Personal sub areas :

Every personal sub areas has a payroll agent authorization is given to the employees some time

personal sub area are very large.

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Pay roll agent:

Documents are sent to the pay roll agent basically the work they perform is that they check any

changes in pay, wrong entries are checked, they had to have a vigilant watch over the personal

sub areas because they have the authority to maintain a good check and balance.

The duty of sub personal areas is to check the posting, DDO’s (drawing and dispersing

officer)the amount that is run for the payment of employees should be equal to the amount that

is post by the headquarters if any changes occur and the amount is not matched with the head

quarters amount then the pay roll agent is responsible for all this.

Divisions

Every division has a business manager, his responsibility is to see the exchange carefully ,take

care of the maintenance of the building ,then to see the service book in which all the records are

maintain if anyone wants leave for any reason then he is responsible to report to the business

manager.

Process:

basically if any change occur it is inform to the system in the head quarters in a very systematic

way first the business manager inform to the regional general manager office about the change

occur then to the pay roll agent and finally to the head quarters

Training and development

Training and development was the next department in which I was rotated, working n this

department was also full of experience, and knowledge. I came to know so many new things, this

department was interesting due to the training thing associated with it. In this department I

learned how to conduct the training need analysis, my manager basically explained me how to

perform it ,for this questioners are passed all over the employees, then the feedback is collected

from them, so that they can move on to the other step of training session.

Basically the main purpose of this department is to provide training to the employees to improve

the knowledge, skills and attitude of them and make them perform better. PTCL have 10 training

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centers working for them that conduct local and foreign trainings for them. Two types of

training is provided to the employees according to the need technical training and soft skills

Technical skills:

This types of training is given to the engineers who are working at different sites

Soft skills:

Soft skills training is given to motivate those employees who have to deal with the customers.

Hierarchy of the training and development department

Director human resource

HRD research evaluation specialist program developer

Skill training administer

On the job training coordinator safety trainer sale trainer

Types of training provide by PTCL

Internal training :

Internal training is given within the organization, on the job training and sometimes off the job

training

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External training:

External training is given to those employees who are working on the sites like engineers and

other technical worker.

Management Training :

Management training is given to the newly hired employees this training is for 2 weeks time

period and it is mandatory for all the new hiring and this type of training is basically provided

in Haripur training center.

On the job training is not given formally it is that type of training when a person is working, he is

learning by working. On the other hand off the job training calendar is maintain and according to

that calendar trainings are provided.

Training Centers of PTCL:

 

Islamabad PTCL

Academy

 

PTCL Training

Center Peshawar

PTCL Training

Center Multan

PTCL Training

Center Lahore

 

PTCL Training

Center Haripur

PTCL Training

Center Sukkur

PTCL Training

Center Karachi

 

PTCL Training

Center Quetta

PTCL Training

Center Faisalabad

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Attendance department:

In this department I have work with Miss Irum shabir the senior manager of this department.

she briefs about how the access control system ( ACS) works in PTCL and they buy this

software from LMKR, my task is to calculate employee attendance manually that either 9 hours

are completed of every employee or not and if 9 hours are not completed then their one day

salary is cut off.

SWOT ANALYSIS

SWOT analysis stands for analyzing the Strengths, Weaknesses, Opportunities and Threats

of a certain industry or company.

STRENGHTS:

Exponential growth.

Skilled Human Resource at low-cost.

Access to infrastructure-optical network and satellite links.

Favorable policies (to some extent) and regulator.

A wide range of products.

Huge infrastructure.

Provision of network flexibility for expansion.

24/7 maintenance support.

Lowest rates.

Versatile, State of Art Latest Technology.

Provision of Redundant/ Backup Links.

Standby Power Arrangements.

Rapid Response Units.

Experienced and Qualified Technical Staff.

Competitor’s Dependency upon PTCL Network.

Provision of Alternative Solutions.

International brand name.

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WEAKNESSES:

Quality of services.

Low revenue per user (ARPU).

Customer retention.

No clear strategic direction.

Poor organizational structure.

No research and development programs.

Employee skill inconsistency.

Very low employee morale.

OPPERTUNITIES:

Huge market size.

Local set manufacturing.

Making technology accessible to all (e.g. broadband).

Removal of international trade barriers.

THREATS

Recession in economy .

Inconsistent decisions from regulatory authorities.

Political instability, security issues.

Adverse shift in trade policies of Government.

RECOMMENDATIONS

Sincere and hardworking employees should be recruited.

PTCL should established more training centers, if the resources are not up to the mark

then other training centers of any organization should be hired for this purpose.

The most important thing that should be focused while training the employees is

ETHICAL VALUES.

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Permanent / Government Employees and old staff should be trained according to the

need.

Previous records of files and all the data should be converted to computerized system

from manual system.

Human Resource department should allocate resources for this computerized system.

Unions worked in PTCL should be decreased and controlled by the management.

Discrimination between the old staff who is permanent and the new hiring staff should be

minimize.

Every employee must know their duties and responsibilities, and worked for the benefit

of the Organization.

PTCL basically have large number of employees worked in the organization, so there

must be a system to check the performance of each employee.

CONCLUSION

Human Resource Management can play a vital role in building infrastructure of

telecommunication in Pakistan. There is need to realize the importance of HRM in mind of

PTCL’s employees and to train them according to the emerging technologies in the world.

Employees motivation level is also very low in PTCL they must work on it for more good

services. There is a lot of discrimination between the old staff and the new hiring staff, old staff

who are permanent they know that even if they work not well and performed not according to the

need of the Organization, no one can easily dismissed them from their jobs. Management must

give them training on ethical values and aware them of new technologies because they still

giving more preference to the manual work then the computerized work. And because of all this

there is a discrimination between the old staff who are permanent and new hiring staff after the

privatization of PTCL. This thing should be overcome by the management and if they really

control all these things PTCL would really had a bright future and will go further with success

and the performance of the organization must increased.

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REFERENCES

For successful completion of this report I have utilize different available resources, from which I

have obtain the required data. These resources lie in both digital and analog form. Most of the

information is obtain from Internet, while a visit to company is also made to get further

information. I am thankful to company management who have welcomed and cooperated with

me resources, which I utilize, are as follow:

RESOURCES

A.

Company’s website – www.ptcl.com.pk

Company Annual Reports

Magazine Business Economist

Google.com

Economic Survey of Pakistan

PTA Reports

B.

Wikipedia.com

Blogged.com

Personal interviews with different people in HR and other departments.

Telecom Industry in Pakistan and Previous Coverage of PTCL.

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APPENDIX

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ACKNOWLEDGEMENT

I would like to thank ALLAH Almighty, the most beneficent and the most gracious, who made

us to feel so satisfied and enjoy such appreciation, after having been completed such a tough and

perpetual task, an assignment characteristics severity and calling for an uncompromising

determination. I deeply indebted and grateful to my advisor Sir Naeem Raza his kind, valuable

and precise guidance in pursuing this report whose encouragement and positive advice is

instrumental in the realization of the intended aim.

MUHAMMAD AAMIR NAWAZ

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PERSONAL RESUME

Muhammad Aamir Nawaz

E-type Flats St # 132 Flat #1 Block # 8 G11/4, Islamabad.

Cell No: 0345-5059488

E-mail: amir786us@hotmail.com

Education BBA(Hons) COMSATS University, Islamabad

( Currently Completed 7th semester of a 4 year degree

program)

FSc B.I.S.E, D.G Khan

S.S.C B.I.S.E, D.G Khan

Personal

Information

Father’s Name: Muhammad Nawaz

Date of Birth: 26-11-1987

Nationality: Pakistani

CNIC: 32203-8174251-5

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