Internship Report on Airtel Bangladesh

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<p>Internship Report On</p> <p>An Overview of new network establishment &amp; its operation &amp; maintenance A study based on Airtel.</p> <p>Internship Report On1</p> <p>An Overview of new network establishment &amp; its operation &amp; maintenance A study based on Airtel.Prepared ByPrabir Talapatra Roll:146 Batch:4 MBA (Finance)</p> <p>Supervised ByFahmida Ahmed BBA, MBA (Finance &amp; Marketing) Lecturer, Faculty of Business Administration</p> <p>University of Science &amp; Technology Chittagong (USTC)</p> <p>Letter of Transmittal2</p> <p>November 26, 2011 To The Dean Faculty of Business Administration University of Science &amp; Technology Chittagong Subject: Submission of Internship Report Sir, I have the gratification to inform you that I have accomplished my internship report on Airtel. I have tried my best to furnish the report with relevant data, which I have to collect from contact with Airtel. I shall be glad if you kindly accept this report, and I am ready to explain anything to you if you feel necessary.</p> <p>Yours Faithfully ________________________ Prabir Talapatra Roll:146 Batch:4 MBA (Finance)</p> <p>3</p> <p>AcknowledgementFirst of all I pay a special thanks to my almighty God, who made me able to complete this report. It is very difficult to express my feelings who helped in completion of this report. But I think there is no other word except thanks, which can compliment my sentiments. I pay gratitude to the Supervisor of my report, Fahmida Ahmed, Lecturer, faculty of Business Administration, USTC. I also pay honor to the teachers for their contribution. I acknowledge with deep gratitude to Airtel, Bangladesh, for giving me this opportunity to study the regular works. I am also grateful to high officials and all the officials and staffs of Airtel, for their friendly behavior, heartiest cooperation and other services during my studies.</p> <p>Last but not the least, my family and my friends who have been helpful by giving me their co-operation and efforts in completing this report.</p> <p>Executive SummeryNowadays the world is very much competitive. So everyone has to be expert in his field in both 4 practical knowledge and theoretical knowledge. As Premier University,Chittagong aims to build future magnate with the theoretical knowledge as</p> <p>well as practical knowledge of economic field of our country, Internship course and its report is a significant aspect in the direction of accomplishing the goal.</p> <p>On the whole, the study that I desire to do is conducted to reveal the crucial economic factor that may affect the import, base on our countrys economic practices, as our Bangladesh is highly depended on its import.</p> <p>The study is presented in 10 chapters. The First chapter of the study is called Introduction where I have given a short introduction about the report. This chapter is based on the reason of the report, the objectives, methodology and the significance of study.</p> <p>In Research Methodology I have described how the report has done like I have used both primary and secondary data. I have done practical deskwork, interviews during my internship program and in the report a few things I have given on the basis of personal observation. I have also gone through many Internet websites, newspaper, and journals to collect data for the report.</p> <p>I described about the objectives of the report and what is the plan regarding the report. The problems that I have faced in doing this report and the limitations of this research project are also described in this chapter.</p> <p>5</p> <p>The Second chapter Company Overview describes all about the organization where I have done my intern. The mission, vision and values of the company are briefly mentioned here.</p> <p>The Third chapter of the study is called Customer Services, Products etcI have tried to described about the types of services, various products and their call rate.</p> <p>The Fourth chapter is called Conclusion which is prepared based on the results obtained from the previous chapter.</p> <p>The tenth and the last chapter include the names of all the books and resources from which I have collected the information and it is known as References</p> <p>6</p> <p>Table of ContentsSl NO 1 2 3 4 5 6 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 1 2 3 4 5 6 7 7 Content Title fly Title page Letter of transmittal Acknowledgement Executive summary Table of content Page No 1 2 3 4 5 7-8</p> <p>Chapter ONEIntroduction Origin of the report Objectives of the Study Methodology Nature of Data Method of Collecting Data Primary data collection Personal Observation. Face to Face Interviews. Practical deskwork. Secondary data collection Limitations 11 11 12 12 12 13 13 13 13 14 14 14-15</p> <p>Chapter TwoCompany Profile. Objective. Warids Vision &amp; Mission. Managements Structure. Joint Ventures Abroad. 18-20 20 20 21 21-24 27-28 28 29 30-38 38 38 39</p> <p>Chapter ThreeBasic Activities of Customer ServiceExclusive Customer Service Customer Service Centers Product and Services Product Related Services Warid Roamers Media &amp; Press Releases</p> <p>8 9 10 11 1 1</p> <p>Mobile Internet Internet Wap MMS</p> <p>40 40 40 41</p> <p>Chapter FourConclusion 43</p> <p>Chapter FiveReferences 45</p> <p>8</p> <p>Chapter 1Introduction</p> <p>9</p> <p>Chapter 1 INTRODUCTIO No o o o o o o o 10 o Limitations Introduction Origin of the report Objectives of the Study Scope of the Study Methodology Nature of Data Method of Collecting Data Primary data collection Personal Observation. Face to Face Interviews. Practical deskwork. Secondary data collection</p> <p>Introduction Internship program is a compulsory 3-credit course, which provides us with the opportunity to gain our practical knowledge. Now the world is very much competitive. So everybody has to be expert in his field in both practical knowledge and theoretical knowledge. As Premier University aims to build future magnate with the theoretical knowledge as well as practical knowledge of economic field of our country, Internship course and its report is a significant aspect in the direction of accomplishing the goal. It is a systematic process for gathering, recording and analyzing of data about the topic that a student goes to learn on the program, moreover also know how to connect the theoretical knowledge with the practical knowledge.</p> <p>11</p> <p>Basically, the study that I desire to do is conducted to reveal the crucial economic factor that may affect the import, base on our countrys economic practices, as our Bangladesh is highly depended on its import. Since Bangladesh is an import-oriented country and to facilitate the activities, Warid Telecom Limited provides all kind of facility and offers auxiliary product that are related to and those are the core products. Origin of the report This report is originated as the course requirement for the partial fulfillment of the requirements of internship course of MBA Program at Premier University, Bangladesh. I was sent to Warid Telecom Limited ( Agrabad Business Centre) to take the real life exposure of the activities from February 12to May 2 2009to fulfill the partial requirement of my internship.</p> <p>Objectives of the Study The objectives of the study are--To know about the Telecom in brief. To know about the customer service. To know the position of Telecom sector in Bangladesh. To know the regulation and deregulation regarding Call rates change in Bangladesh. </p> <p>To know about the Competition with other operators. To know about the strategy change according to situation. To know the organizations opportunity for the caller. 12</p> <p>To know the problems and different solutions. To handle pressure and taking the right decision. How to work under stress? To suggest the different suggestion.</p> <p>Methodology The study will be done in the following steps: Nature of Data In this report both Primary and Secondary sources of data is used. The project was basically executed by gathering information through random interviews. Information was also gathered by observing the daily activities of the staffs and working with in progress. Finally I have conducted an observation method the factors that may affect the Import.</p> <p>Method of Collecting Data In order to fulfill the objectives of the study both Primary and secondary data have been collected.</p> <p>Primary data collection I have used three techniques of Primary Resources for my research and they are as followed: 13</p> <p>Personal Observation. Face to Face Interviews. Practical deskwork.</p> <p>Personal Observation Observation is the process of recognizing and noting people objects and occurrences rather than asking for information. Informal observations remove the elements of Bias and effect of reaction from research.</p> <p>Face to face InterviewsAs the field of study is limited within the Warid Telecom, it was decided that information will be collected by direct face to face interviews. Face to face Interviews were held with Mr. Golam Kibria. Business centre Manager of Warid Telecom ltd, Chittagong. Mr. Kibria has sufficient working knowledge in Telecom sector and he has helped me a lot to gather the information about Warid Telecom.</p> <p>Practical Deskwork When I was working in Warid Telecom Ltd, I have worked in different department so far in different desk. While working for the TelecomI have collected the data which I need to accomplish the report.</p> <p>14</p> <p>Secondary data collectionAn intensive literature survey was required to acquire relevant knowledge. Relevant literature like published and unpublished thesis, journals, newspaper, books, reports etc. have been reviewed with a view to increase the knowledge and regarding the issue. Above all the storehouse of knowledge, the internet will also be a big part of the literature review.</p> <p>Companys Quarterly Reports, other published information, Synopsis of Printing materials of the WARID TELECOM LTD. and other related reports and documents have been collected from the authority of the WARID TELECOM LTD.</p> <p>Limitations The findings of the report though reliable to an extent of higher degree but they cannot be fully accurate due to the following reasons: 1. This study, which is conducted in a short course of time, is not free of barriers. Actually this study does not show the existing all but a portion of the factor affects the Warid Telecom.</p> <p>2. The budget Time of the study was limited for four months. Within this short period, I could not study properly about Warid Telecom Ltd, and respective topic in details. 3. The data required for sufficient analysis for report writing could not be collected due to excessive workload. 15</p> <p>4. The Warid Telecom confidentially keeps the data. 5. Some of the officer of the center did not co-operate heartily. 6. The study was not done very successfully due to inexperience. 7. Supply of more practical and contemporary data is another shortcoming</p> <p>16</p> <p>Chapter 2Company Overview</p> <p>17</p> <p>CHAPTER 2 Company Profile</p> <p> Company Profile. </p> <p>Objective. Warids Vision &amp; Mission. Joint Ventures Abroad.</p> <p> Managements Structure.</p> <p>18</p> <p>Company Profile:ORASCOM TELECOM is one of the most dynamic telecommunications powerhouses in the world. Orascom is based in UAE and has operations in 11 countries worldwide. Established in 1998, it is today the largest capitalized company on the Cairo %26amp; Alexandria Stock Exchanges with over 11 million subscribers worldwide. It has grown to be one of the largest and most diversified GSM network operators in the Middle East, Africa and Asia. The Dhabi Group is a multinational company based in the UAE, which owns and operates a wide range of business concerns that are spread across 3 different continents. It has a diversified business interest in the institutions that have enjoyed commercial success as a result of its strong financial resources and extensive management expertise. The Abu Dhabi Group's major investments are in the following sectors:</p> <p>o o o o o o</p> <p>Telecommunications Hospitality services Property development Oil exploration and supplies Banking and financial services Automobile industries.</p> <p>Warid Telecom takes pride in being backed by the Abu Dhabi Group, one of the largest groups in the Middle East and in Pakistan. Warid Telecom is currently operational in Bangladesh and Pakistan, while it is also 19</p> <p>setting pace to initiate its operation in Uganda &amp; Congo. Within the markets Warid is</p> <p>already operating, it has quickly developed a large customer base and established itself as one of the leaders of telecom service sector. In Bangladesh, Warid Telecom commenced its operations under a landmark MOU agreed upon by the Dhabi Group and the Government of Bangladesh worth USD 1 billion, out of which USD 750 million was exclusively committed for investment in the telecommunication sector of the country. Succeeding the MOU signing, the BTRC license for telecom service provision was issued to Warid Telecom, followed by the signing of interconnectivity agreement with all the existing telecom companies of Bangladesh. In May 10th, 2007, Warid Telecom launched its commercial operations in Bangladesh with a network encompassing 26 districts. By November 2007, the network had been expanded to cover 61 districts and being used by 2 million customers. Based on the NGN (Next-Generation) network, Warid Telecom's operational activities in Bangladesh aim to achieve a new and modern corporate identity, which is congruent with the dynamic changes taking place in the telecom industry today. With a reflection of a new strategy, our aim is to be perceived not only as a telecommunication operator of voice services, but also as a universal provider of comprehensive communications services for both residential and business customers. The subscriber base of over 2 million users in our first year of operation alone serves as a testament to Warid telecom's customer-driven business mandate. These achievements 20</p> <p>have only been possible due to Warid's uncompromising commitment to provide maximum network coverage and clear connectivity at the most affordable price.</p> <p>Objective:Warids goal is to bring you this freedom at lower overall cost.Warid wants to make mobile affordable for you, your family and your friends. This is why we have put together a very attractive launch offer to allow you to link up. Go and see one of our dealers to learn about our offer. They are happy to help.</p> <p>Telecom's Vision &amp; Mission</p> <p>Vision:To become the essential communication provider in Bangladesh of high quality voice and innovative data services by offering affordable products and services to all market segments and to become an integral part of their everyday lives. Warid Telecom's brand values include: </p> <p>Simplicity Honesty Innovation Quality Dynamic Friendly</p> <p>Mission:21</p> <p>Establish and sustain as a customer centric organization Provide high quality and innovative communication services, through state of the art infrastructure and a team of professionals Continuously develop, motivate and empower our people Achieve profitable growth for all our stakeholders</p> <p>Management StructureThe thirteen members of...</p>