internet services for crs country programs request … · 2020. 10. 27. · pp protocol processor...

INTERNET SERVICES FOR CRS COUNTRY PROGRAMS

Request for Proposal No. USVSAT2021

CATHOLIC RELIEF SERVICES

Contact: Regina Hill

[email protected]

INTERNET SERVICES RFP #USVSAT2021

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INVITATION TO PARTICIPATE

October 22, 2020

Dear Prospective Vendors:

Your company is invited to participate in this Request for Proposal (RFP) for an

international organization that has the experience and capabilities to supply, install, and

provide Internet Services through Very Small Aperture Terminal (VSAT) systems to its field

offices located in West, East, and Central Africa. Catholic Relief Services – USCCB (CRS) is

requesting proposals from Vendors to evaluate experiences with similar clients, creative

ideas, and strategic and tactical approaches to delivering and maintaining Internet Services.

As the Procurement professional responsible for facilitating this process, the rules of

engagement are for you to contact me via e-mail at [email protected], with CC to

[email protected].

CRS will accept questions through 12 p.m. ET. on October 28, 2020. Interested Bidders

should submit their questions to the email addresses above. CRS will provide answers to all

relevant questions by email to all participating companies or organizations.

Complete proposals packets are due by 4 p.m. ET, November 13, 2020.

Please refrain from communicating with other staff of CRS in regard to this RFP. Any

communication outside of this process may result in disqualification. Please follow the

instructions provided in this document for your responses to the RFP. CRS looks forward to

working with you throughout the RFP process.

Sincerely,

Regina Hill

RFP Manager

mailto:[email protected]

mailto:[email protected]


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Organization Overview and Background

Catholic Relief Services – United States Conference of Catholic Bishops (CRS) was founded in

1943 to serve World War II survivors in Europe. Since then, CRS has expanded in size to

reach more than 130 million people in more than 100 countries on five continents.

For over 75 years, our mission has been to assist impoverished and disadvantaged people

overseas, working in the spirit of Catholic social teaching to promote the sacredness of

human life and the dignity of the human person. Although our mission is rooted in the

Catholic faith, our operations serve people based solely on need, regardless of their race,

religion or ethnicity. Within the United States, CRS engages Catholics to live their faith in

solidarity with the poor and suffering people of the world.

Trusted and globally respected, CRS partners with people, organizations, and governments

around the world to end poverty, disease, hunger and injustice—always based on need, not

creed. We put our faith into action to help the world’s poorest people create lasting change.

Guided by the belief that we are all one human family, CRS invites you to witness what

together we can do.


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TABLE OF CONTENTS

INVITATION TO PARTICIPATE ................................................................................................... 2

TABLE OF CONTENTS.................................................................................................................... 4

REQUEST FOR PROPOSAL DEFINITIONS, ACRONYMS, INITIALISMS ................................... 7

SECTION 1. SCOPE OF WORK (SOW) .......................................................................................... 8

Scope of Work/Service ......................................................................................................................................... 8

Stage I: VSAT Network Design ............................................................................................................................ 8

1.1 Design ........................................................................................................................................................ 8

1.2 Approval .................................................................................................................................................... 8

1.3 Time Schedule .......................................................................................................................................... 8

Stage II: Recommissioning, Repointing of VSAT terminals ............................................................................. 9

2.1 Installation ................................................................................................................................................ 9

2.2 Configuration ............................................................................................................................................ 9

2.3 Time Schedule .......................................................................................................................................... 9

Stage III: Provide Internet Service and Support ............................................................................................... 9

3.1 Internet Service ........................................................................................................................................ 9

3.2 Support .................................................................................................................................................... 10

4.1 General .................................................................................................................................................... 10

SECTION 2. PURPOSE .................................................................................................................. 11

1. Background ................................................................................................................................................. 11

2. Project Profile, Current Context, and Requirements ............................................................................. 11

2.1 Project Profile......................................................................................................................................... 11

2.2 Existing Equipment & Current Ground Conditions ............................................................................ 11

3. Bandwidth Requirements ......................................................................................................................... 12


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4. VSAT Network Technical Requirements ................................................................................................. 12

5. NATIONAL DEFENSE AUTHORIZATION ACT ............................................................................................ 13

6. termS of the contract ................................................................................................................................. 13

8. Price Adjustments ...................................................................................................................................... 14

9. Conditions and Place of Performance ...................................................................................................... 14

10. LAWS AND REGULATIONS ..................................................................................................................... 14

SECTION 2. BID PROCESS AND EVALUATION CRITERIA ...................................................... 15

1. Questions and Answers ............................................................................................................................. 15

2. Award Process ............................................................................................................................................ 15 A. Method of Evaluation ..................................................................................................................................... 15 B. Evaluation Criteria ......................................................................................................................................... 15 C. Award Recommendation ............................................................................................................................... 15

SECTION 3. PROPOSAL DETAILS............................................................................................... 16

1. Complete Proposal ..................................................................................................................................... 16

2. ADDITIONAL DOCUMENTATION ............................................................................................................... 16

3. Submitting Bids and Proposals ................................................................................................................. 16 A. Sealed Bid Receipt .......................................................................................................................................... 16 B. Validity Period ................................................................................................................................................ 17

Proposal Timeline .............................................................................................................................................. 17

ANNEX A ........................................................................................................................................ 18

PROPOSAL RESPONSE FORM ............................................................................................................................. 18

ANNEX B ........................................................................................................................................ 19

FINANCIAL PROPOSAL ....................................................................................................................................... 19

ANNEX C......................................................................................................................................... 20

BIDDER QUESTIONNAIRE FORM ....................................................................................................................... 20

ANNEX D ........................................................................................................................................ 21


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DETAILED COMPANY INFORMATION ............................................................................................................... 21

ANNEX E......................................................................................................................................... 22

TERMS AND CONDITIONS .................................................................................................................................. 22

ANNEX F ......................................................................................................................................... 23

Vetting Requirements ........................................................................................................................................ 23

ATTACHMENT I – TERMS AND CONDITIONS .......................................................................... 24

Appendix C - Offices Upstream/ Downstream Bandwidth ............................................................................. 25

Appendix D - Downstream Application Groups .............................................................................................. 26

Appendix E - Upstream Application Groups .................................................................................................... 27

Appendix F - Office Subnets ............................................................................................................................... 28

Appendix G – Firewall settings .......................................................................................................................... 29

Comments ............................................................................................................................................................. 29

Appendix H - Content filtering, application blocking and malware protection solution ........................... 30


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REQUEST FOR PROPOSAL DEFINITIONS, ACRONYMS, INITIALISMS Bidder The eligible vendor who will participate in proposal process

B/w Band width

CARO Central Africa Regional Office

CNO Customer Network Observation

CRS Catholic Relief Services

EARO East Africa Regional Office

Eb/No Energy per bit noise power spectral density

HNO Host Network Operator

ISA Internet Security and Acceleration

ISP Internet Service Provider

IXP Internet Exchange Point

GKIM Global Knowledge and Information Management

NMS Network Management System

NOC Network Operations Center

OEM Original Equipment/Software Manufacturer

PP Protocol Processor

RFP Request for Proposal

SARO South Africa Regional Office

SLA Service Level Agreement

Service Provider

The vendor awarded the contract as a result of the proposal process

VoIP Voice Over Internet Protocol

VNO Virtual Network Operator

VSAT Very small aperture terminal

WARO West Africa Regional Office


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SECTION 1. SCOPE OF WORK (SOW)

This RFP and the submission of a proposal do not create any obligation upon CRS to buy

goods or services from Vendor, or to enter any negotiations or binding legal relationships

with any vendor.

SCOPE OF WORK/SERVICE

The scope of work for this proposal is divided into three stages.

Stage I: VSAT network design

Stage II: Re commissioning and/ or Re pointing of VSATs

State III: Provide Internet service and support

Vendors must submit proposals for all three stages, which clearly distinguish level of effort

and cost between Stages. In the event the vendor fails to quote for either of the stages, the

proposal will be rejected. For safety reasons, requests for site visits at this time must be

deemed absolutely necessary by the vendor and CRS.

STAGE I: VSAT NETWORK DESIGN

The vendor is to propose design for the entire VSAT network that spans teleport and remote

VSAT terminal setups.

1.1 DESIGN

VSAT network design must include equipment list; topology diagrams; and VNO, field office

and other equipment specifications and configurations, and must meet requirements stated

in “VSAT Network Technical Requirements,” “Bandwidth Requirements,” and other sections

of this RFP.

1.2 APPROVAL

VSAT network design must be approved by CRS engineers before implementation

1.3 TIME SCHEDULE

Supply and installation: Installation and work shall begin on March 1, 2021.

1.4 Configuration: Within 30 days from effective date of contract.


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STAGE II: RECOMMISSIONING, REPOINTING OF VSAT TERMINALS

The vendor is to recommission on the same satellite where necessary or draw up a plan for

repointing to other satellites they deem fit to supply the service as stipulated above. CRS

will assist when possible to secure discounts from vendors especially iDirect.

All sites have an already existing Prodelin 2.4M terminal. Service provider must incorporate

the Prodelin 2.4M terminal equipment into their design with minimum alterations as

changes have cost implications. Offices Upstream/ Downstream Bandwidth for details on

Modem and BUC installed in each office, including the office coordinates.

2.1 INSTALLATION

Installations on the sites should be done strictly according to OEM equipment manufacturer

recommendations/standards

2.2 CONFIGURATION

Terminals must meet the requirements outlined in the document. However, configurations

of the various terminals on the sites will be left to the vendor since this is influenced by the

proposed design. Configuration at all locations should be complete within 30 days from the

effective date of contract.

2.3 TIME SCHEDULE

Supply and installation: All required locations within 30 days from effective date of

contract.

STAGE III: PROVIDE INTERNET SERVICE AND SUPPORT

3.1 INTERNET SERVICE

CRS expects the availability for the VSAT links specified in this proposal to be 99.5% when

these conditions are satisfied on site:

i. Stable Power supply to the VSAT terminals at all times

ii. A properly earthed facility where the VSAT is installed to ensure protection

from power surges or lightening

iii. Specific Lightening protection for the VSAT

3.1.1 Supplier will provide the technical design and specifications to ensure the

above three conditions are satisfied on each site.

3.1.2 CRS prefers dedicated channels for its sites instead of shared channels.


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3.2 SUPPORT

Customer contact center must be reachable by phone, IM and email. The call center should

have direct escalation to senior engineers in the Network Operations Centre (NOC) who will

work to restore faults and problems within the agreed time defined by service levels. The

Vendor contact center will field and begin the resolution process for customer service

requests, and will also provide CRS with a proactive outage notification service, alerting it to

service outages.

3.2.1 All problems must be logged into a web based Help Desk system that should

keep track of all past and current problems and problems resolution state.

3.2.2 CRS must have direct view only access to all equipment and VNO capabilities

on the vendor’s network to be able to do its own monitoring as well as

configuration changes on the channels CRS terminals will be running on.

3.2.3 It is preferred that the vendor controls the NOC Hosts the services directly.

4.1 GENERAL

CRS expects vendor to be recognized partners of equipment supplied for this project and

therefore be in the position to pass on manufacturers’ warranties to CRS on equipment

supplied.

4.1.1 Vendor will be responsible for optimized performance tuning of the network

to meet the levels outlined in this document.

4.1.2 Vendor is responsible for monitoring the network status at all times even if

CRS has access to VNO capabilities.

4.1.3 CRS will expect a minimum of 24-hour notice on outages for maintenance on

the hub or client site.

4.1.4 Vendor must hold a Virtual Network Operator license.

4.1.5 Vendor is expected to quote hardware needed per site FOB plus estimated

shipping charges via air freight.

4.1.6 Vendor will have to submit sales tax registration number(s), upon request,

without which vendor will not be contracted.

4.1.7 This RFP is not a legal document. This RFP and any associated

correspondence or discussions do not bind CRS to award contract(s) for all or

part of the project.

4.1.8 CRS reserves the right to accept or reject in part or full any or all proposals

without assigning any reason whatsoever.

4.1.9 CRS is not bound to accept the lowest priced proposal and may reject any

proposal or any part of the proposal without assigning any reason thereof.


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SECTION 2. PURPOSE

Catholic Relief Services (CRS), is launching this RFP to solicit proposals from qualified

vendors that will manage and provide Internet service and corporate WAN to CRS locations

worldwide by a very small aperture terminal satellite system, or VSAT.

Presently CRS has a VNO made up of iDirect VSAT terminals in all the under listed sites

pointing to NSS10 in some areas and T10 in others. CRS seeks to contract a single VSAT

provider for services to the existing infrastructure as well as additional sites as and when

CRS deems fit. The vendor selected through this RFP will be expected to manage services as

outlined within this document.

1. BACKGROUND

Presently CRS has a VNO made up of iDirect VSAT terminals in all the under listed sites

pointing to NSS10 in some areas and T10 in others. CRS seeks to contract a single VSAT

provider for services to the existing infrastructure as well as additional sites as and when

CRS deems fit. The vendor selected through this RFP will be expected to manage services as

outlined within this document.

2. PROJECT PROFILE, CURRENT CONTEXT, AND REQUIREMENTS

2.1 PROJECT PROFILE

This Request for Proposals is for the management and support services of Internet Service

by VSAT to CRS offices located in Africa. CRS offices are under the oversight of three (3)

regional offices.

For this project, each regional office will manage project implementation for the countries

under its purview. Regional offices and their oversight countries included in this project are

listed in Section 3.3 below.

2.2 EXISTING EQUIPMENT & CURRENT GROUND CONDITIONS

2.2.1 All of the field offices referenced below are presently equipped with idirect vsats

utilizing c-band (or ku band where c band is not available) technology.

2.2.2 All of the offices are equipped with VSAT terminals. It is assumed the Eb/No is

technically of an acceptable level, and that the pick and pol has been done properly.

Vendors should feel free to include a quotation for those field office visits they

deem necessary for general diagnosis or change of satellite.

2.2.3 All offices are using a cross polarization and have no additional parts for migration

to a different polarization.


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3. BANDWIDTH REQUIREMENTS

Region MB

Central Africa 17.51

East Africa 43.57

West Africa 5.36

Total 66.44

3.1 Vendor must provide bandwidth that is 100% physically separated from other

clients and is for the exclusive use of the field offices.

3.2 CRS will provide vendor with a 60 days’ notice for adding or removing offices from

the network or changing service levels or bandwidth requirements.

4. VSAT NETWORK TECHNICAL REQUIREMENTS

4.1 CRS prefers the winning supplier own its own earth station/hub facilities.

4.2 Supplier must implement private subnets as specified in Appendix F (Office

Subnets) with ability to route packets across offices within the private address

space.

4.3 Access to Internet should be provided using Internet gateway(s) at teleport(s) with

One-to-Many NAT for each office separately (separate single public IP address for

each offices).

4.4 State what firewall setup at teleport(s) and upstream packet filter at VSAT modems

must be implemented as per configuration specified in Appendix G (Firewall

settings).

4.5 The vendor must implement concurrent TCP connections limit per office and

enable separation so potential Internet traffic anomalies generated by one office do

not affect other offices.

4.6 Group Quality of Service (GQoS) must be configured as specified in Appendix D

(Downstream Application Groups) and Appendix E (Upstream Application Groups).

4.7 The vendor must implement content filtering, application blocking and malware

protection solution as specified in Appendix H. All internet traffic must be routed

through this setup.

4.8 The vendor must provide access to CRS-appointed network administrators to

monitor bandwidth utilization per location and combine usage of all offices. CRS

will use this access to confirm that bandwidth provided corresponds with

contracted requirements. This provision does not discharge vendor from its

responsibility to provide support to field office terminals and VSAT networks.


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4.9 The vendor must be a VNO with the ability to enable configuration in this Technical

Requirements section with management from a single NOC.

4.10 The vendor must possess its own NMS Servers and Protocol Processors.

4.11 The vendor must provide flexibility to increase or decrease bandwidth amounts

quarterly.

4.12 The vendor must try to minimize the number of satellites for the entire service

area.

4.13 All pricing should be for duplex (not simplex).

4.14 CRS IT staff on site will be the first point of support should a problem arise.

4.14.1 The vendor is expected to design a training program and to train these staff so that

they are able to provide that first level of support as well as to be able to liaise with

the NOC should the problem require escalated support.

4.14.2 Cost associated with this training should be enclosed.

5. NATIONAL DEFENSE AUTHORIZATION ACT

Provider must comply with the recently enacted John S. McCain National Defense

Authorization Act (NDAA), specifically section 889. Early interpretation of this regulation in

our sector states that contractors and/or implementing partners with the US Government

shall not procure equipment/services from Huawei or ZTE (or any of their known

subsidiaries), or procure services from providers that utilize equipment/services from

Huawei or ZTE (or any of their known subsidiaries) in the delivery of their services.

6. TERMS OF THE CONTRACT

6.1 This engagement will be documented in a business contract for an initial period of

one (1) year with the potential for two additional renewal periods.

6.2 The anticipated contract shall commence on March 1, 2021, with the option for

renewal under the same terms and conditions. Annually CRS and Service Provider

will review the contract to ensure that CRS is receiving optimal pricing against

industry standards.

6.3 For the avoidance of doubt, under no circumstances will the contract renew

automatically.

6.4 The Effective Date of the contract shall be mutually agreed upon by the parties and

stipulated in the contract recitals.

6.5 Annex E and Attachment 1 are hereby incorporated into this RFP and any resulting

contract. The Service Provider is required to adhere to the clauses in Attachment 1.

7. CANCELLATION

7.1 Cancellation for Convenience: Catholic Relief Services reserves the right to cancel

the contract without reason provided that the Service Provider is given at least

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thirty (30) days written notice of its intent to cancel. This provision should not be

understood as waiving the right of CRS to terminate the contract for cause, but is

supplementary to that provision.

7.2 Cancellation for Insolvency: Catholic Relief Services reserves the right to cancel the

contract at any time by giving written notice to the Service Provider, without

compensation to the Service Provider, if the Service Provider becomes bankrupt or

otherwise insolvent provided and unable to fulfill the terms of the contract

awarded to Service Provider.

8. PRICE ADJUSTMENTS

Prices shall be firm for the initial term of the contract. Upon renewal, the Service Provider

may request an adjustment in the contract price. Any increase will not take effect until

formal approval is received from CRS and Service Provider notified accordingly. In the

event of extreme increases in price, CRS reserves the right to terminate this contract in its

entirety upon thirty (30) days written notice to Service Provider.

Where CRS is able to obtain less expensive pricing from Equipment Manufacturer or

Bandwidth supplier directly vendor should be willing to accept and incorporate this offer

into their Design.

9. CONDITIONS AND PLACE OF PERFORMANCE

9.1 In the event that site surveys are deemed necessary they should be identified and

costs associated with them should be included in the proposal.

9.2 Local government relationship and prior experience CRS will as much as possible

facilitate the relationship between local government relationships. Vendor

relationships with local government will be a plus.

9.3 Site Surveys - In the event that site surveys are deemed necessary they should be

identified and costs associated with them should be included in the Financial

Proposal.

9.4 Training requirements should take into account various bandwidth options.

10. LAWS AND REGULATIONS

10.1 Vendors will be obligated to comply with all applicable federal, state, and local laws

and regulations, including certification of compliance with the United States

PATRIOT Act and Anti-Terrorism laws.

10.2 Vendors must be allowed to conduct business in the Country and State of Business

Registration.

10.3 The registration and tax clearance documentation should be provided in the

proposal.


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SECTION 2. BID PROCESS AND EVALUATION CRITERIA

1. QUESTIONS AND ANSWERS

CRS will accept questions submitted through email for further clarification of the RFP

Document and to ensure that there is a clear and concise understanding of the

requirements. All questions should be submitted to the sole point of contact for this RFP:

Regina Hill, [email protected], with CC to [email protected].

Questions must be received by October 27, 2020.

2. AWARD PROCESS

A. METHOD OF EVALUATION

Each bid will be evaluated by a CRS Bid Committee. The award will go to the company that

provides the services at a cost that are in the best interest of CRS.

The CRS Bid Committee endeavors to select the Supplier who offers the most beneficial

combination of qualifications, services, and cost and meets the requirements of the RFP

document. Only proposals judged to be responsive to the submission requirements set

forth in this RFP will be evaluated.

For the purposes of evaluation, each proposal must be submitted in two (2) parts. Part I

consists of the Technical Proposal. Part II consists of the Financial Proposal. The Technical

Proposal will be evaluated strictly on its merits.

After completion of the Technical and Financial Evaluations, a composite score will be

assigned to each proposal with the Technical score weighted at 50 points and Cost score

weighted at 50 points.

The basis for award will be the highest composite score.

B. EVALUATION CRITERIA

The following represents the evaluation criteria:

1. Financial Proposal (Commercial/Cost/Competitiveness)

2. Technical Proposal Capability and Resources

3. Completion of RFP Requirements

4. Bidder References

C. AWARD RECOMMENDATION

Bidders are cautioned to propose the best possible offer at the outset of the process, as

there is no guarantee that any bidder will be allowed an opportunity to submit a Best and

Final Offer.


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SECTION 3. PROPOSAL DETAILS

1. COMPLETE PROPOSAL

To be considered responsive, a complete proposal addressing the specifications of this RFP

is required. Each proposal should be prepared simply and economically, providing a straight

forward, concise description of the Bidder’s ability to meet the requirements of the RFP. A

complete proposal will contain separate Technical and Financial offerings.

The following information must be included in all proposals. Bidders must respond to all

Annex sections of the RFP.

i. Statement/Scope of Work – Bidder must provide a proposal that

demonstrates their ability to complete the work requested in this RFP

document. Proposals should address requirements outlined in the Statement

of Work.

ii. Proposal Response Form (Annex A).

iii. Financial Proposal (Annex B).

iv. Reply to Bidder Questionnaire (Annex C).

v. Detailed Company Information (Annex D).

vi. Terms and Conditions (Annex E and Attachment I).

vii. Vetting Requirements (Annex F).

2. ADDITIONAL DOCUMENTATION

i. Copies of corporate registration and tax clearance documents should be attached to the proposal.

3. SUBMITTING BIDS AND PROPOSALS

A. SEALED BID RECEIPT

Once a bid is submitted, it cannot be modified. Proposals that are received after the specified

due date and time cannot be considered unless (a) all other bids received on time do not

meet specifications, or (b) no other bids are received.

All proposals and accompanying documentation will become the property of the CRS and

will not be returned. The content of each proposal will be held in strict confidence during

the bid evaluation process, and no details of any proposal will be discussed outside the

evaluation process. The successful bidder's proposal and a copy of the specification will be

made part of the contract. Therefore, an official authorized to commit the company to a

contract must sign Annex A.


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B. VALIDITY PERIOD

Proposals must remain valid for a period of three (3) calendar months following

submission. If the proposal is withdrawn during the Validity Period the vendor should

notify CRS by emailing [email protected].

PROPOSAL TIMELINE RFP Launch October 22, 2020 Vendor Questions To CRS October 28, 2020 Questions and Answers to Vendor October 30, 2020 Proposal Due Date November 13, 2020 CRS Clarifications to/from Vendors, if required November 16 – 18, 2020 Negotiations with Supplier November 18 – 24, 2020 Award Announcement To Be Determined


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ANNEX A

PROPOSAL RESPONSE FORM

Submitted by:

The undersigned hereby submits the attached proposal for RFP #USVSAT2021.

Authorized Name and Title:

Authorized Signature:

Witness Name and Signature:


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ANNEX B

FINANCIAL PROPOSAL

Provide complete cost details for Product, Training, Support Services, and Implementation.

Financials must be stated in USD.

Please ensure pricing quoted is comprehensive and includes all reasonable business

expenses that may be incurred.

For any variable costs based on activity volumes (etc.), please provide per unit pricing,

specifying any volume levels at which discounts may apply.

Indicate whether the cost is a one-time or recurring charge.

I. Items may include, but are not limited to those listed below.

a. Cost element (e.g., license fee, hosting fee, configuration support)

b. Cost category (Fixed, Time and Materials)

c. Unit measure (e.g., named user, concurrent user, site, consulting hours, travel)

d. Customization and Reporting

e. Total Cost

f. Amount of total cost that constitutes a one-time cost

g. Ongoing support and maintenance (if not a subscription-based solution) (e.g.,

upgrades, systems enhancements, changes/additions/deletions to, incident

case management, training portal).

II. Explanation of Financial Proposal.

Identify the basis of offering, any critical assumptions, implied service levels, restrictions on

raising or reducing quantities, and any application of non-profit discounts.


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ANNEX C

BIDDER QUESTIONNAIRE FORM

Completed table is required with Bidders official proposal.

BIDDER QUESTIONNAIRE

REQUESTED INFORMATION BIDDER RESPONSE Legal Company Name Address Telephone No. and Email Address Website Name of Contact Person Title of Contact Person Billing Address Tax Registration or equivalent document DUNS Number Parent Company (if applicable) Parent Company Address Subsidiaries, Associates, Associations, Overseas Representatives Type of Business (corporation, partnership, sole proprietorship, etc.) Within the last three years, has administrative, civil or criminal litigation been filed or pursued in any country against your Company? If yes, provide specific details.

Three references: Two clients with a similar scope of services as requested in the RFP. Client Name, Email, Phone Number, Business Address


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ANNEX D

DETAILED COMPANY INFORMATION

Submitted by (Name):

Please insert your responses within this document. The pages will expand as needed to fit your responses.

A. Brief Background: Provide company overview/background and indicate the prior experience of the company. (No more than five pages.)

B. Prior Experience: Provide prior work/projects of the magnitude described in this RFP document, and include references for CRS’ information.

C. Unsuccessful Performance: Please describe an unsuccessful performance event. (No more than 2 pages.)

D. Contact Details: Client with whom you were recently terminated or dismissed from contract. Please explain cause for dismissal.

E. Location Work Plan: Provide a detailed plan on how you intend to service the contract regarding the following:

1) Implementation Phase: What will be the initial setup to start or kick-off the project?

2) Contingency Phase: What are your contingency plans and how do you plan to carry them out if any unforeseen circumstance arise that can cause disruption in the service (e.g., pandemic, employee absence, platform/software/equipment failure)?


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ANNEX E

TERMS AND CONDITIONS

Attachment I presents the Terms & Conditions (“T&Cs”) which CRS considers to be essential

and relevant to the contractual relationship between the parties. Bidders are expected to

familiarize themselves with these T&Cs and be prepared to be governed by them in

substantially the form presented here. In submitting a proposal, a vendor who desires to

request an exception to these T&Cs and/or desires to propose an alternative approach to a

particular provision should identify such provision(s) and explain the rationale for the

exception or alternative. Additionally, should the Bidder propose to use a form contract

adapted to its particular goods or services which substantially conforms to the T&Cs

presented here, that form contract should be submitted as part of the Bidder’s Bid Package

as Annex C.

Terms and Conditions Acceptance

I hereby accept and agree to the Terms and Conditions of this Request for Proposal for the

managing and support of internet services by VSAT to CRS offices located in Africa.

Name and Title of authorized respondent:

Signature:

Date:


23

ANNEX F

VETTING REQUIREMENTS

A. The bidder must verify that it does not appear on the following sites in a dishonorable

disposition. Please include below (or attach) a screenshot of the results of each of the three

searches.

1. The website of the System for Award Management (SAM) formally known as the

Excluded Party List System (EPLS): https://www.sam.gov

2. The website of the United Nations Security (UNSC) sanctions committee

established under UNSC Resolution 1267 (1999) (the “1267 Committee”):

https://www.un.org/securitycouncil/content/un-sc-consolidated-list

3. The Office of Foreign Assets Control Specially Designated Nationals and Blocked

Persons List https://www.treasury.gov/ofac/downloads/sdnlist.pdf

https://www.sam.gov/

https://www.un.org/securitycouncil/content/un-sc-consolidated-list

https://www.treasury.gov/ofac/downloads/sdnlist.pdf


24

ATTACHMENT I – TERMS AND CONDITIONS


25

APPENDIX A - OFFICES UPSTREAM/ DOWNSTREAM BANDWIDTH

X

CARO 18.569 3072 6

CARO 15.7894 1536 3

CARO 24.4193 128 0.25

CARO 22.4488 1024 2

CARO 23.5949 2304 4.5

CARO 23.5963 640 1.25

CARO 15.2815 128 0.25

CARO 13.15302 64 0.13

CARO 11.8656 64 0.13

17.51

EARO 31.19825 1440 2.11

EARO 31.60049 9620 13.36

EARO 31.39794 1440 2.11

EARO 31.41347 2400 3.52

EARO 31.13567 480 0.7

EARO 31.6011 4096 4.89

EARO 31.57 1440 2.11

EARO 31.68917 2400 3.52

EARO 33.13056 2400 3.52

EARO 31.41167 3360 4.92

EARO 30.4999 1440 2.81

Total EARO 30996 43.56

WARO 1228 1.8

WARO 1024 1.5

WARO 1024 1.5

4.8

65.8725Grand Total

Total WARO

1536

Niger Sassoumbroum 512 1536

Niger Wacha 512

Burkina Faso Ouagadougou 614 1842

4556814572

5040

S.Sudan Yirol X3 5 6.55454 1440 2880

S.Sudan Twic East X3 5 7.168333 1680

3600

S.Sudan Pibor X3 5 6.793333 1200 3600

S.Sudan Pajut X3 5 7.746 1200

5008

S.Sudan Langbar X3 5 6.22 720 2160

S.Sudan Juba IQ IDirect 20 4.87201 912

3600

S.Sudan Jiech X3 5 8.3625 240 720

S.Sudan Duk Poktap X3 5 7.45702 1200

13680

S.Sudan Duk Padiet X3 5 7.748605 720 2160

S.Sudan Bor IQ IDirect 25 6.195865 4060

S.Sudan Awerial (Minkaman) X3 5 6.104563 720 2160

128

Total CARO

Nigeria Damaturu X5 4w kuband 11.7368 64

256

Nigeria Maiduguri X5 4w kuband 11.811 64 128

DRC Kinshasa X5 5 -4.3218 128

DRC Lodja X3 5 -3.5445 640 1280

2048

DRC Mbuji Mayi X5 10 -6.1276 2304 4608

DRC Kananga X3 8 -5.8970 1024

3072

DRC Kalemie X3 8 -8.8851 128 256

CAR Berberati X5 4w kuband 4.2613 1536

3072 6144

UP (Tx)

kbps

Down

(Rx) kbps

Total

kbps

MB = kbps/

1024Y

CAR Bangui X5 10 4.3775

Region Country OfficeModem

installedBUC (W)

Coordinates


26

APPENDIX B - DOWNSTREAM APPLICATION GROUPS

Application Group 1

Priority 4

Protocol Source Destination

DiffServ TOS VLAN IP or Network Ports IP or Network Ports

Any 207.10.X.Y/32 Any Any Any


Application Group 2

Cost 0.1




Application Group 3

Cost 0.3



Any EXCEPT SMTP

Any Any Any Any

Application Group 4

Cost 1



SMTP Any Any Any Any


27

APPENDIX C - UPSTREAM APPLICATION GROUPS

Application Group 1

Priority 4


DiffServ TOS VLAN IP or Network

Ports IP or Network Ports

Any Any Any 207.10.X.Y/32 Any


Application Group 2

Cost 0.1

Protocol

Source Destination




Application Group 3

Cost 0.3




Any EXCEPT SMTP

Any Any Any Any

Application Group 4

Cost 1




SMTP Any Any Any Any


28

APPENDIX D - OFFICE SUBNETS

Country Office Network Network Mask Bits VSAT Modem IP/ Default Gateway

Burundi Bujumbura 10.50.10.0 24 10.50.10.1

Cameroon Yaounde 10.50.20.0 24 10.50.20.1

DR Congo Bukavu 10.50.41.0 24 10.50.41.1

DR Congo Kinshasa 10.50.40.0 24 10.50.40.1

DR Congo Lubumbashi 10.50.42.0 24 10.50.42.1

Nigeria Abuja 10.50.50.0 24 10.50.50.1

Rwanda Kigali 10.50.60.0 24 10.50.60.1

Madagascar Antananarivo 10.80.30.0 24 10.80.30.1

Malawi Lilongwe 10.80.40.0 24 10.80.40.1

Zambia Lusaka 10.80.60.0 24 10.80.60.1

Benin Cotonou 10.90.10.0 24 10.90.10.1

Ghana Tamale 10.90.41.0 24 10.90.41.1

Liberia Monrovia 10.90.60.0 24 10.90.60.1

Niger Niamey 10.90.80.0 24 10.90.80.1

Sierra Leone Freetown 10.90.100.0 24 10.90.100.1

Afghanistan Bamyan 10.30.103.0 24 10.30.103.1

Afghanistan Chakhcharan 10.30.102.0 24 10.30.102.1

Malawi Blantyre 10.80.41.0 24 10.80.41.1

Zimbabwe Harare 10.80.68.0 22 10.80.68.1

Guinea Conakry 10.90.50.0 24 10.90.50.1

DR Congo Goma 10.50.44.0 24 10.50.44.1

South Sudan Awerial (Minkaman)

10.60.51.0 24 10.60.51.1

South Sudan Bor 10.60.58.0 24 10.60.58.1

South Sudan Duk Padiet 10.60.53.0 24 10.60.53.1

South Sudan Duk Poktap 10.60.52.0 24 10.60.52.1

South Sudan Jiech 10.60.55.0 24 10.60.55.1

South Sudan Juba 10.60.50.0 24 10.60.50.1

South Sudan Langbar 10.60.57.0 24 10.60.57.1

South Sudan Pajut 10.60.54.0 24 10.60.54.1

South Sudan Pibor 10.60.56.0 24 10.60.56.1

South Sudan Twic East 10.60.54.0 24 10.60.54.1

South Sudan Yirol 10.60.30.0 24 10.60.30.1


29

APPENDIX E – FIREWALL SETTINGS

RULE # PROTOCOL ACTION SOURCE

DESTINATION

COMMENTS

IP or Network Ports IP or

Network Ports

1 UDP Allow 10.30.102.1 Any Any 53 2 UDP Allow 10.30.103.1 Any Any 53 3 UDP Allow 10.50.10.1 Any Any 53 4 UDP Allow 10.50.20.1 Any Any 53 5 UDP Allow 10.50.40.1 Any Any 53 6 UDP Allow 10.50.41.1 Any Any 53 7 UDP Allow 10.50.42.1 Any Any 53 8 UDP Allow 10.50.50.1 Any Any 53 9 UDP Allow 10.50.60.1 Any Any 53

10 UDP Allow 10.80.30.1 Any Any 53 11 UDP Allow 10.80.40.1 Any Any 53 12 UDP Allow 10.80.41.1 Any Any 53 13 UDP Allow 10.80.60.1 Any Any 53 14 UDP Allow 10.80.68.1 Any Any 53 15 UDP Allow 10.90.10.1 Any Any 53 16 UDP Allow 10.90.100.1 Any Any 53 17 UDP Allow 10.90.41.1 Any Any 53 18 UDP Allow 10.90.50.1 Any Any 53 19 UDP Allow 10.90.60.1 Any Any 53 20 UDP Allow 10.90.80.1 Any Any 53 21 TCP Allow 10.30.102.1 Any Any 53 22 TCP Allow 10.30.103.1 Any Any 53 23 TCP Allow 10.50.10.1 Any Any 53 24 TCP Allow 10.50.20.1 Any Any 53 25 TCP Allow 10.50.40.1 Any Any 53 26 TCP Allow 10.50.41.1 Any Any 53 27 TCP Allow 10.50.42.1 Any Any 53 28 TCP Allow 10.50.50.1 Any Any 53 29 TCP Allow 10.50.60.1 Any Any 53 30 TCP Allow 10.80.30.1 Any Any 53 31 TCP Allow 10.80.40.1 Any Any 53 32 TCP Allow 10.80.41.1 Any Any 53 33 TCP Allow 10.80.60.1 Any Any 53 34 TCP Allow 10.80.68.1 Any Any 53 35 TCP Allow 10.90.10.1 Any Any 53 36 TCP Allow 10.90.100.1 Any Any 53 37 TCP Allow 10.90.41.1 Any Any 53 38 TCP Allow 10.90.50.1 Any Any 53 39 TCP Allow 10.90.60.1 Any Any 53 40 TCP Allow 10.90.80.1 Any Any 53

41 Any Deny 10.0.0.0/8 Any 172.16.0.0/12

Any Block requests to private subnets

42 Any Deny 10.0.0.0/8 Any 192.168.0.0/16

Any Block requests to private subnets

43 ICMP Allow 10.0.0.0/8 Any Any Any Allow ICMP after blocked

subnets

44 Any Allow 10.0.0.0/8 Any 207.10.X.Y/26

Any

45 Any Allow 10.0.0.0/8 Any 69.65.X.Y/32

Any

46 TCP Allow 10.0.0.0/8 Any Any

20,21,25,80,110,143,443, 465,587,993,995,1863,1935, 3101,7800,7810, 8801, 21736

Common TCP ports. Note that DNS is blocked


30

47 UDP Allow 10.0.0.0/8 Any Any 123,7800,7810 Common UDP ports.

Note that DNS is blocked

48 TCP Allow 10.0.0.0/8 25,110,443 Any Any For Mail and HTTPS

servers at CRS site

APPENDIX F - CONTENT FILTERING, APPLICATION BLOCKING AND MALWARE PROTECTION SOLUTION

Content Filtering

Destructive

Category Block Warn Monitor Allow

Criminal Activity X

Hacking X

Illegal Drugs X

Intolerance & Hate X

Phishing & Fraud X

Tasteless & Offensive X

Terrorism X

Violence X

Weapons X

Spam X

Sexual


Adult X

Intimate Apparel & Swimsuit X

Porn X

Gaming


Gambling X

Game Media X

Game Playing X

Commerce


Advertisements & Pop-Ups X

Auctions X

Business X

Finance & Investment X

Job Search & Career Development X

Real Estate X

Shopping X

Communication & Technology


Chat X


31

Downloads X

Forums & Newsgroups X

Hosting Sites X

Proxies X

Peer-to-Peer X

Search Engines & Portals X

Social Networking X

Spyware X

Streaming Media X

Web-based Email X

Leisure


Alcohol & Tobacco X

Comics, Humor, & Jokes X

Entertainment X

Food & Dining X

Hobbies & Recreation X

Home & Garden X

Kid's Sites X

Motor Vehicles X

Personals and Dating X

Photo Searches X

Sports X

Travel X

Knowledge


Arts X

Computing & Technology X

Education X

Government & Legal X

Health & Medicine X

News X

Political Issues & Activist Groups X

Reference X

Religion X

Science X

Sex Education X

Society & Culture X

Image/Multimedia Safe Search

Category Disable Enable Google X Yahoo X MSN X Dogpile X Bing X

Applications

IM

Application Block Allow


32

AIM (AOL Browser) X Yahoo X MSN X

ICQ X

QQ X

IRC X

MySpaceIM X

GoogleTalk X

Media

Application Block Allow

Real Player (Guide, Music Store) X iTunes (Music Store, update) X Yahoo!MusicJukeBox (Guide, Music Store) X Winamp (Internet Radio/TV) X Quicktime (Update) X

Tools

Application Block Allow Weatherbug (Connection) X Alexa Toolbar (Connection) X Remote Approach PDF Tracker X GoToMyPC X LogMeIn X Proxies X

Updates

Application Block Allow Microsoft Office X Yahoo Toolbar X

P2P

Application Block Allow Skype X BitTorrent X Kazaa X WinNY X

internet services for crs country programs request … · 2020. 10. 27. · pp protocol processor...

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