internet outages that made headlines
TRANSCRIPT
Internet Outages That Made Headlines
OUTAGES HAPPEN
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OUTAGES HAPPEN EVEN YOUR OWN WEBSITE CAN GO DOWN. YOUR BEST DEFENSE IS A GOOD OFFENSE.
HAVE A PLAN IN PLACE.
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GRABBER! During an outage, 9% of customers will permanently abandon a site.
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GRABBER! When a site is unacceptably slow, 28% of customers will permanently abandon.
– WebPerformanceToday.com
During an outage, 9% of customers will permanently abandon a site.
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INTERNET OUTAGES THAT MADE HEADLINES
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INTERNET OUTAGES THAT MADE HEADLINES
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INTERNET OUTAGES THAT MADE HEADLINES
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INTERNET OUTAGES THAT MADE HEADLINES
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GRABBER! MARCH 17, 2010: TERREMARK vCLOUD
Hosting service had a seven hour data center outage.
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GRABBER! MARCH 17, 2010: TERREMARK vCLOUD
Hosting service had a seven hour data center outage. Single network device failed, became unreliable & overloaded.
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GRABBER! MARCH 17, 2010: TERREMARK vCLOUD
Hosting service had a seven hour data center outage. Single network device failed, became unreliable & overloaded. Intermittent periods of connectivity with high data packet loss between those times.
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GRABBER! AUGUST 8, 2011: AKAMAI NO STATUSES OR SHOPPING FOR 60 MINUTES
For about an hour, Akamai outage slowed and in some cases took down popular social & shopping sites.
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GRABBER! AUGUST 8, 2011: AKAMAI NO STATUSES OR SHOPPING FOR 60 MINUTES
For about an hour, Akamai outage slowed and in some cases took down popular social & shopping sites. A configuration change to take some DNS servers out of service started to propagate to the production network.
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GRABBER! AUGUST 8, 2011: AKAMAI NO STATUSES OR SHOPPING FOR 60 MINUTES
For about an hour, Akamai outage slowed and in some cases took down popular social & shopping sites. A configuration change to take some DNS servers out of service started to propagate to the production network. This otherwise routine change caused some DNS servers to restart repeatedly.
2012: DATAGRAM INTERNET SERVICE PROVIDER FOR POPULAR NEWS SITES DOWN FOR 5 DAYS
Oct. 29: Hurricane Sandy hits NYC, flooding streets and causing power outages to residents and business alike. One such casualty was Datagram which took down popular news sites Gawker.com, Gizmodo and Jezebel with it.
2012: DATAGRAM INTERNET SERVICE PROVIDER FOR POPULAR NEWS SITES DOWN FOR 5 DAYS
Oct. 29: Hurricane Sandy hits NYC, flooding streets and causing power outages to residents and business alike. One such casualty was Datagram which took down popular news sites Gawker.com, Gizmodo and Jezebel with it. Nov. 3: Datagram restored services thanks to generators. During the 5 day outage news sites without redundancy in place relied on social media & externally hosted blogs to keep readers informed. Those with redundant setups were able to recover more quickly with the help of their CDNs to mirror their content.
SEPTEMBER 10, 2012: GoDaddy 4 MILLION WEBSITES AFFECTED
Millions of websites and accounts were inaccessible for almost a full business day.
SEPTEMBER 10, 2012: GoDaddy 4 MILLION WEBSITES AFFECTED
Millions of websites and accounts were inaccessible for almost a full business day. Internal network events corrupted router data tables, leaving GoDaddy unable to serve their users’ websites.
Highly successful ads from Acura and Coke during Big Game XLVI caused traffic spikes which brought down their websites.
FEBRUARY 2, 2012: COKE & ACURA SUCCESSFUL ADS. UNSUCESSFUL WEBSITES.
FEBRUARY 2, 2012: COKE & ACURA SUCCESSFUL ADS. UNSUCESSFUL WEBSITES.
Highly successful ads from Acura and Coke during Big Game XLVI caused traffic spikes which brought down their websites. Acura website crashed directly after its aired commercial for ultra-high performance NSX vehicle.
Highly successful ads from Acura and Coke during Big Game XLVI caused traffic spikes which brought down their websites. Acura website crashed directly after its aired commercial for ultra-high performance NSX vehicle. Response to new Coke polar bear themed ad crashed website—Coke forced to take the site down for maintenance for a large part of the game.
FEBRUARY 2, 2012: COKE & ACURA SUCCESSFUL ADS. UNSUCESSFUL WEBSITES.
Wells Fargo’s website went under a DDoS attack, bringing down their online and mobile banking for roughly 6 hours.
APRIL 2013: ONLINE BANKS UNDER ATTACK
Wells Fargo’s website went under a DDoS attack, bringing down their online and mobile banking for roughly 6 hours. This continued a wave of DDoS attacks that also hit JPMorgan Chase, BB&T, TD Bank and American Express.
APRIL 2013: ONLINE BANKS UNDER ATTACK
Wells Fargo’s website went under a DDoS attack, bringing down their online and mobile banking for roughly 6 hours. This continued a wave of DDoS attacks that also hit JPMorgan Chase, BB&T, TD Bank and American Express. Attackers who earlier sprayed banks’ networks with massive amounts of data now target specific Web pages, such as help and log-in pages were also DDoS’ed upwards of 20 million times / minute.
APRIL 2013: ONLINE BANKS UNDER ATTACK
DDoS attacks brought the official site of US realtors (28 million monthly users) down for over 24 hours.
JUNE 17, 2014: REALTOR.COM USERS DENIED ACCESS TO SITE FOR 24 HOURS
DDoS attacks brought the official site of US realtors (28 million monthly users) down for over 24 hours. Restoration of sites after first attack hit again, causing sites to be up only intermittently.
JUNE 17, 2014: REALTOR.COM USERS DENIED ACCESS TO SITE FOR 24 HOURS
A service interruption of 17 minutes was caused by a network load balancer failure.
AUGUST 27, 2014: MARKETO MARKETER’S WORST NIGHTMARE CAME TRUE
A service interruption of 17 minutes was caused by a network load balancer failure. Many features of Marketo affected including logging in, unavailable landing pages, forms, APIs, and delayed email delivery.
AUGUST 27, 2014: MARKETO MARKETER’S WORST NIGHTMARE CAME TRUE
For 11 hours, Apple users in 40 different countries were not able to download anything from iTunes, the iBook Store, or the App Store.
MARCH 11, 2015: APPLE 11 HOURS, 40 COUNTRIES, AND $34 MILLION IN LOST SALES
For 11 hours, Apple users in 40 different countries were not able to download anything from iTunes, the iBook Store, or the App Store. Physical retail stores were also impacted by the DNS error and some stores were unable to make credit card transactions or take Genius Bar appointments.
MARCH 11, 2015: APPLE 11 HOURS, 40 COUNTRIES, AND $34 MILLION IN LOST SALES
OUTAGES HAPPEN WHAT’S YOUR BUSINESS CONTINUITY PLAN?
WHAT’S YOUR BUSINESS CONTINUITY PLAN?
IF THE INTERNET IS A KEY REVENUE DRIVER FOR YOUR BUSINESS, HAVING A PROPER BUSINESS
CONTINUITY PLAN IS IMPORTANT.
WHAT’S YOUR BUSINESS CONTINUITY PLAN? MAKE SURE THAT YOU DON’T
GO COMPLETELY DARK.
WHAT’S YOUR BUSINESS CONTINUITY PLAN?
WEBSITE OUTAGES CAN HURT YOUR BOTTOM LINE, YOUR BRAND REPUTATION
AND TURN CUSTOMERS AWAY. . . TO YOUR COMPETITORS.
BUSINESS CONTINUITY PLAN CHECKLIST
o Create a status page for when your website is unavailable
o Host the status page on a provider separate from your hosted website – what good is a status page that goes down with the rest of the site?
o Be prepared to communicate with your customers via other communica<on channels such as Twi>er and Facebook
o Turn to an Internet Performance provider, like Dyn to keep you up and running during planned, unplanned outages and service failures.
Want To Learn More? Additional Resources:
WHITEPAPER
5 Ways To Prepare Your Infrastructure For Disaster
BLOG
How to Build a Budget- Friendly Contingency Plan
VIDEO
Planning For DNS Disaster
Dyn is a cloud-based Internet performance company helping companies monitor, control, and optimize online infrastructure for an exceptional end-user experience. Through a world-class network and unrivaled objective intelligence, Dyn ensures traffic gets delivered faster, safer, and more reliably than ever. For more information visit: dyn.com
THANK YOU!