international student barometer germany isb 2018-19...195,182 international students responded from...

© i-graduate confidential 2019 1

International Student Barometer

Germany ISB 2018-19Run during autumn 2018

Presentation:Nannette Ripmeester

Bonn/Rotterdam, 5 November 2019

Summary


Pre-Arrival Experience Appendix

Survey Overview

Headline Results

Survey Response

Decision Factors

Key Influences

Agents

Application

Arrival & Orientation

Learning

Engagement

Living & Wellbeing

Support & Careers

Deliverables

Questionnaire

Additional Information

Process summary & scale


Core questionnaire covering arrival, learning, living, support, recommendation, application and choice of institution. New measures on arrival, wellbeing and careers

Semi-standardised online questionnaire format, adapted and customised for each partner institution

Students invited to feedback from September to December 2018

195,182 international students responded from 212 institutions in 21 countries

Institution-specific results compared against comparator groups, national and international benchmarks. All benchmarks are based on a two-year period

Reporting: in person, confidential and customised to each institution


All participating institutionsISB (195,182), SB (134,399), ISBSB (184,703)

Aalto University/Aalto-yliopisto Curtin Mauritius George Brown CollegeAbo Akademi University Curtin Singapore Glasgow Caledonian University

Algonquin College Curtin University Goldsmiths, University of LondonAnglia Ruskin University Curtin University, Malaysia Griffith University

Arcada University of Applied Sciences Dalhousie University Hamk University of Applied SciencesAsia Pacific University of Technology & Innovation (APU) Deakin University HAN University of Applied Sciences

Australian Catholic University DePaul University Hanken School of EconomicsAustralian National University Dublin City University HKU School of Professional and Continuing Education

Bath Spa University Durham University Hochschule Neubrandenburg

BINUS University Edith Cowan University Hong Kong Community College (HKCC)/School of Professional Education and Executive Development (SPEED)

Birmingham City University Eindhoven University of Technology HU University of Applied Sciences UtrechtBishop Grosseteste University Erasmus University Rotterdam International Medical University

Bond University Estonian Academy of Arts Iowa State UniversityBournemouth University Estonian Academy of Music and Theatre James Cook University

Camosun College Estonian Business School James Cook University (Singapore)Cape Breton University Estonian Entrepreneurship University of Applied Sciences Johannes Gutenberg-Universität Mainz

Centennial College Estonian University of Life Sciences Jönköping UniversityChalmers University of Technology Euroacademy Kent State University

Charles Darwin University European University Viadrina La Trobe UniversityChinese University of Hong Kong Fanshawe College Lancaster University

Christian-Albrechts-Universität zu Kiel Federation University Australia Lane Community CollegeCollege of the Rockies Flinders University Lappeenranta University of TechnologyCoventry University Freie Universität Berlin Leeds Beckett University

CQUniversity Australia Friedrich-Schiller-Universität Jena Leiden University

Institutions in bold surveyed all students



Lincoln University Radboud University Nijmegen The Hague University of Applied Sciences (THUAS)Liverpool John Moores University RCSI and UCD Malaysia Campus The Hong Kong Polytechnic University

London South Bank University RMIT University The Royal College of Surgeons in IrelandMacquarie University Royal Holloway, University of London The Royal Veterinary CollegeMahidol University Ruhr-Universität Bochum The University of Adelaide

Manchester Metropolitan University RWTH Aachen University The University of LawMassey University Sheridan College The University of Melbourne

Maynooth University SIM Global Education (SIM GE) The University of New EnglandMemorial University Southern Alberta Institute of Technology The University of New South Wales

Miami University Southern Cross University The University of NewcastleMohawk College St. Francis Xavier University The University of Queensland

Monash University Sunway University and Sunway College The University of SydneyMonash University, Malaysia Swinburne University of Technology The University of Western Australia

Murdoch University Swinburne University of Technology (Sarawak Campus) Trinity College DublinNational University of Ireland, Galway Tallinn University Tulane University

Northumbria University Tallinn University of Technology Umeå UniversityNova Scotia College of Art & Design Tampere University of Technology Universidad Pompeu Fabra

Nova Scotia Community College Taylor's University, Lakeside Campus Universita Cattolica del Sacro CuoreOstbayerische Technische Hochschule Regensburg Technical University of Denmark Universität Bayreuth

Peking University Technische Universität Berlin Universität des SaarlandesPhilipps-Universität Marburg Technische Universität Chemnitz Universität Hamburg

PSB Academy Technische Universität Darmstadt Universiti Teknologi MalaysiaQueen's University Belfast Technische Universität Kaiserslautern Universiti Teknologi PETRONAS

Queensland University of Technology Teesside University Universiti Tenaga Nasional




University College Dublin University of Leeds University of SussexUniversity of Amsterdam University of Leicester University of Tampere

University of Auckland University of Limerick University of TartuUniversity of Bradford University of Malaya University of Tasmania

University of British Columbia University of Michigan-Flint University of Technology SydneyUniversity of California, Davis University of Minnesota University of Texas at San Antonio

University of Cambridge University of Nebraska–Lincoln University of the West of ScotlandUniversity of Canberra University of Newcastle University of Turku

University of Central Lancashire University of Nottingham University of TwenteUniversity of Delaware University of Nottingham - China University of Ulster

University of Derby University of Nottingham - Malaysia University of VaasaUniversity of Dundee University of Otago University of Waikato

University of East London University of Oulu University of WarwickUniversity of Eastern Finland University of Oxford University of WollongongUniversity of Gloucestershire University of Reading University of Wyoming

University of Gothenburg University of Salford University of YorkUniversity of Greenwich University of Saskatchewan Utrecht UniversityUniversity of Groningen University of South Australia Victoria University of Wellington

University of Helsinki University of South Wales Virginia TechUniversity of Huddersfield University of Southern Queensland Vrije Universiteit Amsterdam

University of Jyväskylä University of St Andrews Wageningen UniversityUniversity of Kentucky University of Stirling Western Sydney UniversityUniversity of Lapland University of Strathclyde Wilfrid Laurier University


© i-graduate confidential 2019 7Institutions in bold surveyed all students

Continental Europe (excl. UK & Ireland) Benchmark

ISB (43,436)

Wageningen University

ArcadaUniversity of

Applied Sciences

Estonian University of Life Sciences

Jönköping University

Ruhr-Universität

Bochum

Hochschule Neubrandenbu

rg

Vrije Universiteit Amsterdam

University of Jyväskylä

Leiden University

Freie Universität

Berlin

Universität Bayreuth

Erasmus University Rotterdam

Hamk University of

Applied Sciences

Tallinn University

Chalmers University of Technology

RWTH Aachen University

Estonian Academy of

Arts

UmeåUniversity

University of Lapland

Radboud University Nijmegen

Friedrich-Schiller-

Universität Jena

Universität des Saarlandes

HAN University of Applied Sciences

Hanken School of Economics

Tallinn University of Technology

University of Gothenburg

Technische Universität

Berlin

Estonian Academy of Music and

Theatre

The Hague University of

Applied Sciences (THUAS)

Tampere University of Technology

Danmarks Tekniske

Universitet

Christian-Albrechts-

Universität zu Kiel

Technische Universität Darmstadt

HU University of Applied Sciences Utrecht

Lappeenranta University of Technology

University of Tartu

Università Cattolica del Sacro Cuore

Technische Universität Chemnitz

Estonian Entrepreneurship University of

Applied Sciences

Estonian Business School

Universidad Pompeu Fabra

University of Tampere

University of Amsterdam

Johannes Gutenberg-Universität

Mainz

University of Groningen

University of Eastern Finland

Eindhoven University of Technology

European University Viadrina

Technische Universität

KaiserslauternEuroacademy Universität

HamburgÅbo Akademi

UniversityUniversity of

VaasaUtrecht

University

Philipps-Universität Marburg

Aalto University

University of Turku

University of Twente

Ostbayerische Technische Hochschule Regensburg

University of Helsinki

University of Oulu

© i-graduate confidential 2019 8Institutions in bold surveyed all students

Germany ISB BenchmarkISB (14,115 respondents in Germany)

Christian-Albrechts-Universität zu KielEuropean University ViadrinaFreie Universität BerlinFriedrich-Schiller-Universität JenaHochschule NeubrandenburgJohannes Gutenberg-Universität MainzOstbayerische Technische Hochschule RegensburgPhilipps-Universität MarburgRuhr-Universität BochumRWTH Aachen UniversityTechnische Universität BerlinTechnische Universität ChemnitzTechnische Universität DarmstadtTechnische Universität KaiserslauternUniversität BayreuthUniversität des SaarlandesUniversität Hamburg


Survey response

Response rate breakdown


Each dot represents an institution in the global benchmark. This institution’s response rate is highlighted in pink.

24%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%Response Population Response

RateGermany ISB

2018 14,115 59,579 24%

Europe ISB (excl. UK & Ire) 2018 43,436 140,061 31%

Global ISB 2018 195,182 727,582 27%

Study level breakdown


38%

54%

46%

34%

12%

10%

4%

2%

Global ISB (195182)

Germany (14115)

MA BA PhD Other

Nationality breakdown: Top 5 nationalities in Germany


19%

12%

12%

11%

1%

5%

1%

4% 4%

67%

64%

Global ISB(195182)

Germany(14115)

China India Turkey Iran (Islamic Republic of) Syrian Arab Republic Other


Headline results


Employability is key: both as a driver for study choice & for recommendation

What makes them decide to come to Germany: Top 3 for decision-making1. Future Career Impact (96%)2. Reputation of the country (93%)3. Reputation of the institution (92%)

In comparison with the Global ISB benchmark, the importance of Germany as a key driver in prospective student decision making is higher than any other country reputation elsewhere, highlighting the strong brand that a German academic degree provides.

How do international students decide?

Top 10 factors in study decision (% important)


How important were the following factors when deciding where to study?**Postgraduate students only

83%87%88%89%89%90%92%92%93%96%

78%

90%90%88%

88%

92%91%94%

92%

96%

70%

75%

80%

85%

90%

95%

100%Germany (4938) Global ISB (88502)


Average satisfaction arrival is 7.1% lower in Germany than Global ISB.

Main points for concern:1. Welcome and/or pick up at the airport, train or bus station:

-24% Global ISB and -15% continental European ISB2. Getting to/arriving in the accommodation for the first night’s stay, 3. Accommodation condition upon arrival4. Support from the accommodation office5. Orientation towards living in the new place

The arrival experience: To spoon-fed or not?

“…a good welcoming culture does not end with graduation but should include the first steps into the German job market, too” (Jan Bensien, Kiel University)

Arrival matrix


% difference to primary benchmark

Inst

itutio

n sa

tisfa

ctio

n (s

orte

d by

% sc

ore)

Arrival section asked to all 1st year students

Finance OfficeOther friends

Formal welcomeAdmissions Office

Institution orientationLocal orientationHome friends

RegistrationARRIVAL OVERALL

Social activitiesPre-arrival info

Meeting staffCampus and facilities introSocial orientation

Internet accessStudy sense

Accommodation OfficeAccommodation conditionBank account

First nightLiving orientation

Host friendsClubs and societies intro

Welcome

-25% -23% -21% -19% -17% -15% -13% -11% -9% -7% -5% -3% -1% 1% 3% 5% 7% 9% 11% 13% 15% 17% 19% 21% 23% 25%


Average satisfaction learning is 2.7% lower in Germany than Global ISB.

Key messages:1. Highest impact on learning satisfaction: “learning that will help me to get

a good job” (i.e. employability) Attract & Retain international students

2. Germany outperforms Global & European benchmark with regards to two areas at the heart of learning; 1. Expertise of lecturers 2. Quality of the lectures

The learning experience: Employability is key!

Today’s international students expect to be prepared for the next step upon graduation.

Derived importance - Learning

© i-graduate confidential 2019 19**Postgraduate students only

86% 84% 71% 81% 78% 87% 62% 86% 89% 67% 78% 80% 84% 86% 80% 87% 84% 68% 85% 95% 85% 82% 74% 83% 90% 89% 87% 91% 85% 91%

35% 34% 34% 33% 32% 31% 31% 30% 30% 29% 29% 29% 28% 28% 27% 27% 26% 25% 24% 24% 24% 24% 23% 23% 23% 22% 22% 21%20%

16%

0%

5%

10%

15%

20%

25%

30%

35%

40%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Germany Correlation


Average satisfaction living is 1.7% lower in Germany than Global ISB.

Key messages:1. Germany outperforms both benchmarks with 17% re costs of living. 2. BUT costs are a sensitive issue, “low cost = low quality”?3. Positive notion: high-quality education in safe environment, good

transport connections to the rest of Europe and a low cost of living.4. Room for improvement: establishing “good contacts for the future” and

the social aspects around student life.

The living experience: cost, cost, cost

branch office of the Municipal Foreigners’ Office on campus seems to pay off (example TUK)


Benchmarking - Accommodation & living costs

Germany ISB Global ISB Europe ISB (excl. UK & Ire) Global ISB +/- Europe ISB (excl.

UK & Ire) +/-

LIVING AVERAGE 78.1% 79.8% 78.2% -1.7% -0.1%

LIVING OVERALL 84.5% 87.1% 86.0% -2.5% -1.4%

ACCOMMODATION and LIVING COSTS

Living cost 85.1% 68.7% 67.9% 16.5% 17.3%

Accommodation quality 82.7% 83.7% 83.1% -0.9% -0.4%

Internet access 77.0% 82.5% 81.3% -5.5% -4.3%

Accommodation Access 74.2% 81.8% 70.0% -7.6% 4.3%

Accommodation cost 69.7% 61.3% 63.3% 8.3% 6.4%

Earning money 61.1% 54.0% 46.4% 7.1% 14.7%

Financial support 50.3% 56.7% 50.2% -6.4% 0.1%

Finding accommodation 57.1% 62.3% 62.3% -5.2% -5.2%


Average satisfaction support is 1.7% lower in Germany than Global ISB.

Key messages:1. Reason to be proud:

1. German Welcome Centres !!2. Career centres show 24% improvement in satisfaction over time

2. Areas for improvement: 1. Accommodation Office (aka Studentenwerk)2. Connection between international & domestic German students.3. Career centres (5% lower than the Global ISB)

The support experience: again careers

Institutions can no longer afford to treat careers advice as a “nice extra”


Support satisfaction (year on year)

**Postgraduate students only

Elements 2009 2010 2011 2016 2018 First year vs 2018

Careers Service 60% 78% 82% 87% 84% 24%

Student Advisory 77% 82% 83% 89% 90% 12%

Finance Office 79% 91% 91% 12%

Support Overall 75% 81% 81% 86% 83% 8%

Disability Support 86% 92% 91% 94% 7%

Students' Union (AStA) 84% 88% 90% 92% 91% 7%

Examination Office 80% 88% 87% 7%

International Office 86% 86% 89% 93% 92% 6%

Int'l Office (Faculty) 86% 87% 89% 91% 91% 5%

Catering 82% 86% 83% 87% 86% 5%

Graduate School** 90% 93% 93% 94% 94% 4%

Health Centre 89% 91% 90% 91% 92% 2%

Student Secretariat/Administration 90% 92% 92% 2%

IT Support 91% 90% 92% 94% 93% 2%

Tutor within Buddy-Program 86% 87% 1%

Welcome Centre 94% 95% 1%

Clubs/Societies 92% 91% 92% 93% 92% 0%

Counselling 85% 80% 81% 86% 84% -1%

Personal Tutors 90% 89% -1%

Multi-faith provision 93% 90% 87% 92% 90% -3%

Accommodation Office 76% 75% 70% 77% 71% -5%


Top 5 in happiness

Highest correlation with ‘happiness’ question:1. Making good contacts for the future (good contacts)2. Social activities (i.e. organised events) 3. Confidence re managing a research project based on experience so far*4. Surroundings outside the institution (good place to be) 5. Learning that will help me to get a good job (employability)

* only asked to PhD students


Conclusions

Management summary


To be proud of: Germany outperforms other regions re expertise of its academics and the quality of its lectures, combined with high score on “welcome centres”, low cost of accommodation: Germany offers a high quality degree at a relative low cost.

To work on: 1.Make sure the arrival experience is excellent2.EMPLOYABILITY: Ensure students feel well prepared for the next step after graduation.

Source: www.linkedin.com/pulse/attract-integrate-retain-creating-air-circle-build-ripmeester/

Why does EMPLOYABILITY matter?

FROM EDUCATION TO THE WORLD OF WORK

Thank you - Any questions?

Contact:

EMAIL

PHONE

www.i-graduate.org

@igraduate


[email protected] +3110 4776 553mobile: +316 5476 1750

http://www.i-graduate.org/


Full slide deck for reference


Recommendation


Propensity to recommend

Would you recommend the institution to others thinking of applying here?

Germany(11027) 2018 vs 2016 Global ISB

(154449)

Europe ISB (excl. UK &

Ire)(35473)

MA(5978)

BA(3620)

PhD(1119)

32% -11% I would actively encourage people to apply 34% 35% 32% 33% 27%

48% 7% If asked, I would encourage people to apply 46% 47% 48% 46% 54%

16% 4% I would neither encourage nor discourage people to apply 16% 14% 16% 16% 14%

3% 0% If asked, I would discourage people from applying 3% 3% 3% 3% 3%

1% 0% I would actively discourage people from applying 1% 1% 1% 2% 2%


Choice of destination

Top 10 factors in study decision (% important)


How important were the following factors when deciding where to study?**Postgraduate students only

83%87%88%89%89%90%92%92%93%96%

78%

90%90%88%

88%

92%91%94%

92%

96%

70%

75%

80%

85%

90%

95%


Top 10 influences (choice of institution)


Which of the following helped you to choose this institution?

16%16%17%19%20%21%24%27%36%44%

14%

4%6%

27%22%

15%

20%18%

31%

42%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%



Arrival experience

Overall satisfaction - Arrival

© i-graduate confidential 2019 38Arrival section asked to all 1st year students

Overall, how satisfied were you with the arrival experience?

3%

5%

8%

12%

64%

65%

25%

18%

Global ISB (84635)

Germany (4718)

Very dissatisfied Dissatisfied Satisfied Very satisfied

Arrival matrix



Inst

itutio

n sa

tisfa

ctio

n (s

orte

d by

% sc

ore)


Finance OfficeOther friends

Formal welcomeAdmissions Office

Institution orientationLocal orientationHome friends

RegistrationARRIVAL OVERALL

Social activitiesPre-arrival info

Meeting staffCampus and facilities introSocial orientation

Internet accessStudy sense

Accommodation OfficeAccommodation conditionBank account

First nightLiving orientation

Host friendsClubs and societies intro

Welcome

-25% -23% -21% -19% -17% -15% -13% -11% -9% -7% -5% -3% -1% 1% 3% 5% 7% 9% 11% 13% 15% 17% 19% 21% 23% 25%


Benchmarking arrival


Germany ISB Global ISB Europe ISB (excl. UK & Ire) Global ISB +/- Europe ISB (excl. UK & Ire) +/-

ARRIVAL AVERAGE 77.3% 84.4% 80.4% -7.1% -3.1%

ARRIVAL OVERALL 83.3% 89.0% 87.3% -5.6% -4.0%ARRIVAL

Pre-arrival info 82.1% 86.9% 83.9% -4.8% -1.8%Accommodation condition 70.6% 81.2% 75.3% -10.6% -4.7%First night 67.2% 83.3% 77.3% -16.2% -10.2%

Welcome 54.2% 77.8% 68.8% -23.6% -14.6%ORIENTATION

Finance Office 89.2% 90.9% 92.7% -1.7% -3.5%Formal welcome 87.4% 90.1% 90.5% -2.7% -3.1%Institution orientation 86.0% 88.5% 87.7% -2.5% -1.8%Home friends 84.5% 84.9% 84.3% -0.4% 0.1%Social activities 82.8% 84.6% 83.1% -1.8% -0.4%Social orientation 80.2% 83.3% 79.9% -3.0% 0.4%Local orientation 84.6% 85.2% 85.9% -0.7% -1.3%

Other friends 88.5% 88.0% 90.8% 0.4% -2.3%

Admissions Office 86.3% 86.3% 86.3% 0.0% 0.0%Registration 84.3% 88.7% 88.7% -4.4% -4.4%Internet access 75.8% 82.6% 80.8% -6.9% -5.1%Campus and facilities intro 81.0% 84.0% 80.6% -3.0% 0.4%Meeting staff 81.9% 90.2% 87.8% -8.2% -5.9%Bank account 67.5% 78.0% 66.1% -10.4% 1.5%Study sense 75.4% 84.2% 79.6% -8.7% -4.2%Clubs and societies intro 65.1% 74.7% 67.3% -9.6% -2.2%Accommodation Office 71.6% 85.0% 77.2% -13.3% -5.6%Living orientation 66.3% 77.7% 67.3% -11.3% -1.0%Host friends 65.4% 73.2% 66.1% -7.7% -0.6%

Derived importance - Arrival

© i-graduate confidential 2019 41Arrival section asked to all 1st year students

88% 86% 81% 86% 82% 65% 84% 69% 81% 75% 65% 80% 84% 81% 84% 71% 55% 68% 65% 85% 68% 87% 76% 92%

29% 29% 29% 28% 28%26% 26% 26% 25% 25% 25% 25% 24% 24%

23% 23% 22%20%

18% 18% 17% 17%

12%

6%

0%

5%

10%

15%

20%

25%

30%

35%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Germany Correlation


Arrival - degree-seeking vs. exchange studentsArrival Element Germany Degree seeking Student Exchange

Arrival Overall (4718) 84% 83% 87%

Accommodation Office 69% 67% 84%Accommodation condition 71% 70% 75%Admissions Office 86% 85% 89%Bank account 68% 68% 67%Pre-arrival info 81% 80% 89%Campus and facilities intro 81% 81% 84%Clubs and societies intro 65% 64% 71%Internet access 76% 77% 75%Finance Office 92% 92% 92%First night 68% 67% 72%Formal welcome 88% 88% 89%Home friends 85% 85% 89%Host friends 65% 65% 70%Living orientation 65% 63% 77%Local orientation 84% 84% 89%Meeting staff 81% 80% 83%Social orientation 80% 79% 87%Other friends 87% 87% 89%Registration 84% 84% 83%Social activities 82% 82% 85%Study sense 75% 75% 78%Institution orientation 86% 86% 89%Welcome 55% 53% 62%


Arrival satisfaction (year on year)




Home friends 74% 86% 85% 83% 85% 11%

Registration 78% 83% 87% 88% 84% 6%

Institution orientation 81% 82% 82% 87% 86% 5%

Study sense 70% 76% 75% 76% 75% 5%

Formal welcome 84% 87% 86% 89% 88% 4%

Local orientation 80% 82% 82% 84% 84% 4%

Social activities 78% 83% 81% 85% 82% 4%

Arrival Overall 80% 81% 81% 85% 84% 4%

Accommodation Office 67% 74% 69% 77% 69% 2%

Meeting staff 79% 87% 84% 86% 81% 1%

Other friends 88% 88% 84% 87% 87% -1%

Admissions Office 90% 86% -4%

Accommodation condition 76% 69% 75% 71% -5%

Host friends 73% 72% 73% 67% 65% -8%

Internet access 84% 75% 78% 79% 76% -8%

First night 78% 77% 72% 77% 68% -10%

Bank account 81% 83% 80% 76% 68% -14%

Welcome 74% 73% 66% 68% 55% -20%


Learning experience

Overall satisfaction - Learning


Overall, how satisfied are you with the learning experience at this stage in the year?

2%

3%

10%

13%

66%

67%

22%

17%

Global ISB (183395)

Germany (13261)


Learning matrix - Teaching



Inst

itutio

n sa

tisfa

ctio

n (s

orte

d by

% sc

ore)

Expert lecturers

Academics' English

Course content

Quality lectures

Research

Good teachers

Assessment

LEARNING OVERALL

Learning support

Performance feedback

Course organisation

Virtual Learning formats

Marking criteria

-7% -5% -3% -1% 1% 3% 5% 7%


Benchmarking learning - Teaching

Germany ISB Global ISB Europe ISB (excl. UK & Ire) Global ISB +/- Europe ISB (excl. UK

& Ire) +/-

LEARNING AVERAGE 83.4% 86.1% 84.2% -2.7% -0.7%

LEARNING OVERALL 85.1% 87.2% 85.8% -2.1% -0.7%

TEACHING

Expert lecturers 94.7% 93.4% 93.7% 1.4% 1.0%Academics' German 90.1% 90.1% 90.1% 0.0% 0.0%

Course content 88.9% 89.2% 87.2% -0.3% 1.7%

Academics' English 92.0% 92.2% 92.2% -0.2% -0.2%

Research 87.8% 88.0% 87.2% -0.3% 0.6%

Assessment 87.0% 88.9% 87.4% -1.9% -0.4%

Quality lectures 88.4% 88.3% 87.2% 0.1% 1.2%Learning support 84.5% 89.8% 87.2% -5.3% -2.7%

Good teachers 87.2% 87.5% 85.3% -0.3% 1.9%

Virtual Learning formats 80.3% 80.3% 80.3% 0.0% 0.0%

Performance feedback 81.9% 84.7% 80.8% -2.8% 1.1%

Course organisation 80.8% 85.1% 81.1% -4.3% -0.3%

Marking criteria 79.1% 84.4% 80.8% -5.3% -1.7%

Learning matrix - Studies



Inst

itutio

n sa

tisfa

ctio

n (s

orte

d by

% sc

ore)


Multicultural

Managing research**

Class size

LEARNING OVERALL

Language support

Topic selection**

German language skills

Employability

Opportunities to teach**

Work experience

Careers advice

-10% -8% -6% -4% -2% 0% 2% 4% 6% 8% 10%


Benchmarking learning - Studies



& Ire) +/-



STUDIES

Managing research** 86.2% 89.7% 87.8% -3.5% -1.6%

Multicultural 88.8% 91.2% 91.9% -2.4% -3.1%

Class size 85.3% 90.0% 89.7% -4.8% -4.4%

Language support 83.2% 89.8% 88.5% -6.7% -5.3%

Topic selection** 82.4% 88.3% 83.6% -5.9% -1.3%

Opportunities to teach** 68.6% 73.0% 68.5% -4.3% 0.2%

Employability 71.7% 79.4% 71.8% -7.7% -0.2%

German language skills 75.9% 75.9% 75.9% 0.0% 0.0%

Work experience 68.0% 70.4% 62.7% -2.4% 5.3%

Careers advice 63.4% 71.6% 60.3% -8.3% 3.1%

Learning matrix - Facilities



Inst

itutio

n sa

tisfa

ctio

n (s

orte

d by

% sc

ore)

Laboratories

Physical library

Technology

Online library

LEARNING OVERALL

Virtual learning

-8% -6% -4% -2% 0% 2% 4% 6% 8%


Benchmarking learning - Facilities


& Ire) +/-



FACILITIES

Laboratories 90.5% 91.2% 92.1% -0.7% -1.7%

Learning spaces 86.6% 90.1% 90.7% -3.5% -4.1%

Technology 86.3% 90.2% 89.9% -3.9% -3.6%

Virtual learning 84.9% 91.1% 89.2% -6.2% -4.3%

Online library 85.7% 90.9% 89.1% -5.2% -3.4%

Physical library 89.0% 89.4% 88.4% -0.5% 0.5%

Learning satisfaction (by study level)


50%

60%

70%

80%

90%

100% MA (7096) BA (4440) PhD (1336)

Derived importance - Learning


86% 84% 71% 81% 78% 87% 62% 86% 89% 67% 78% 80% 84% 86% 80% 87% 84% 68% 85% 95% 85% 82% 74% 83% 90% 89% 87% 91% 85% 91%

35% 34% 34% 33% 32% 31% 31% 30% 30% 29% 29% 29% 28% 28% 27% 27% 26% 25% 24% 24% 24% 24% 23% 23% 23% 22% 22% 21%20%

16%

0%

5%

10%

15%

20%

25%

30%

35%

40%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Germany Correlation


Learning satisfaction - by faculty (useful for HEIs)


Learning Element Germany (13261) Faculty of Mechanical Engineering (1129)

Faculty of Electrical Engineering and

Information Technology (747)

IV Electrical Engineering and Computer Science

(485)

VI Planing - Building -Environment (310) Faculty of Medicine (316)

Learning Overall (13261) 84% 83% 85% 81% 79% 84%

Expert lecturers 95% 95% 95% 92% 92% 95%Academics' English 91% 89% 89% 92% 89% 85%Academics' German 91% 91% 89% 88% 91% 93%Laboratories 90% 93% 93% 81% 79% 95%Course content 89% 89% 91% 87% 89% 88%Multicultural 89% 86% 91% 90% 90% 86%Research 87% 87% 91% 86% 82% 87%Quality lectures 87% 84% 83% 84% 85% 83%Physical library 87% 79% 83% 84% 82% 87%Managing research** 86% 83% 79% N/A N/A 96%Assessment 86% 89% 88% 88% 77% 86%Good teachers 86% 82% 83% 82% 81% 83%Technology 85% 88% 91% 84% 69% 83%Learning spaces 85% 90% 90% 78% 76% 86%Online library 85% 85% 90% 85% 77% 85%Virtual learning 84% 90% 88% 77% 72% 85%Learning support 84% 84% 84% 86% 78% 77%Class size 83% 79% 84% 68% 86% 85%Language support 82% 82% 84% 78% 84% 73%Topic selection** 81% 79% 80% 71% 80% 83%Performance feedback 80% 82% 81% 78% 71% 76%Virtual Learning formats 80% 84% 85% 73% 71% 79%Course organisation 78% 85% 84% 66% 69% 76%Marking criteria 78% 80% 77% 80% 68% 81%German language skills 74% 73% 74% 70% 67% 70%Employability 71% 75% 77% 71% 60% 76%Opportunities to teach** 68% 76% 81% N/A N/A 68%Work experience 67% 69% 73% 60% 56% 84%Careers advice 62% 67% 65% 53% 53% 70%


Engagement

Engagement


91% of international students in Germany feel engaged with their studies, compared to 95%

in the continental European ISB (excl. UK & IRE)

50%

55%

60%

65%

70%

75%

80%

85%

90%

95%

100%

Analyse ideas or concepts in greaterdepth

Do your best work

Use information, ideas or conceptsfrom different topics to solve

problems

I feel part of a student communitycommitted to learning

Student feedback on my course istaken seriously and acted upon

I am engaged with my studies

Germany ISB (10828) Global ISB (145052)

Student engagement - Challenges


Thinking back over this academic year, to what extent has your course challenged you to:

33% 35% 39% 44%

29% 34%

42% 41%40%

38%

43%42%

22% 23% 18% 16%24% 22%

3% 1% 3% 2% 4% 2%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Germany (10481) Global ISB (143907) Germany (10508) Global ISB (143700) Germany (10425) Global ISB (143627)

Analyse ideas or concepts in greater depth Do your best work Use information, ideas or concepts fromdifferent topics to solve problems

Very often Often Sometimes Never

Student engagement - Community


To what extent do you agree or disagree with the following statements:

20% 24% 18% 22%33% 38%

59%63%

59%61%

58%57%

17%11%

19%14%

8% 4%4% 2% 4% 3% 1% 1%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


I feel part of a student communitycommitted to learning

Student feedback on my course is takenseriously and acted upon

I am engaged with my studies

Agree strongly Agree Disagree Disagree strongly


Living experience

Overall satisfaction - Living


Overall, how satisfied are you with the living experience at this stage in the year?

3%

4%

10%

12%

66%

66%

21%

18%

Global ISB (168314)

Germany (12271)


Living matrix - Accommodation & living costs


Inst

itutio

n sa

tisfa

ctio

n (s

orte

d by

%

scor

e)


Living cost

LIVING OVERALL

Internet access

Accommodation Access

Accommodation cost

Earning money

Finding accommodation

Financial support

-18% -16% -14% -12% -10% -8% -6% -4% -2% 0% 2% 4% 6% 8% 10% 12% 14% 16% 18%


Benchmarking - Accommodation & living costs


UK & Ire) +/-

LIVING AVERAGE 78.1% 79.8% 78.2% -1.7% -0.1%

LIVING OVERALL 84.5% 87.1% 86.0% -2.5% -1.4%

ACCOMMODATION and LIVING COSTS

Living cost 85.1% 68.7% 67.9% 16.5% 17.3%

Accommodation quality 82.7% 83.7% 83.1% -0.9% -0.4%

Internet access 77.0% 82.5% 81.3% -5.5% -4.3%

Accommodation Access 74.2% 81.8% 70.0% -7.6% 4.3%

Accommodation cost 69.7% 61.3% 63.3% 8.3% 6.4%

Earning money 61.1% 54.0% 46.4% 7.1% 14.7%

Financial support 50.3% 56.7% 50.2% -6.4% 0.1%

Finding accommodation 57.1% 62.3% 62.3% -5.2% -5.2%

Living matrix - Social


Inst

itutio

n sa

tisfa

ctio

n (s

orte

d by

% sc

ore)


Other friends

LIVING OVERALL

Host culture

International class

Sport facilities

Social activities

Social facilities

Good contacts

Host friends

-9% -7% -5% -3% -1% 1% 3% 5% 7% 9%


Benchmarking living - Social


UK & Ire) +/-

LIVING AVERAGE 78.1% 79.8% 78.2% -1.7% -0.1%

LIVING OVERALL 84.5% 87.1% 86.0% -2.5% -1.4%

SOCIAL

Sport facilities 81.1% 81.5% 80.8% -0.4% 0.3%

Home friends 84.4% 84.8% 85.2% -0.4% -0.7%

Other friends 88.2% 88.1% 90.8% 0.0% -2.6%

Host culture 84.1% 85.5% 84.0% -1.4% 0.1%

Social activities 78.8% 82.7% 80.9% -3.9% -2.1%

International class 81.8% 81.8% 81.8% 0.0% 0.0%

Social facilities 76.8% 82.1% 78.1% -5.3% -1.3%

Good contacts 72.5% 78.1% 74.8% -5.6% -2.3%

Host friends 64.9% 72.5% 63.1% -7.6% 1.8%

Living matrix - Day to day life


Inst

itutio

n sa

tisfa

ctio

n (s

orte

d by

% sc

ore)


Safety

Campus environment

Eco-friendly attitude

LIVING OVERALL

Transport links uni

Transport links

Campus buildings

Worship facilities

Visa advice

-10% -8% -6% -4% -2% 0% 2% 4% 6% 8% 10%


Benchmarking living - Day to day life


UK & Ire) +/-

LIVING AVERAGE 78.1% 79.8% 78.2% -1.7% -0.1%

LIVING OVERALL 84.5% 87.1% 86.0% -2.5% -1.4%

DAY TO DAY LIFE

Safety 91.3% 93.0% 94.7% -1.8% -3.4%

Good place to be 90.3% 91.3% 93.7% -1.0% -3.4%

Campus environment 89.8% 91.5% 92.2% -1.7% -2.4%

Eco-friendly attitude 88.9% 89.0% 88.5% -0.1% 0.4%

Campus buildings 80.6% 88.4% 87.9% -7.7% -7.2%

Transport links 83.9% 81.7% 85.9% 2.1% -2.0%

Transport links uni 84.5% 84.2% 86.4% 0.3% -1.9%

Visa advice 73.5% 82.1% 79.7% -8.6% -6.2%

Worship facilities 77.4% 85.8% 79.6% -8.4% -2.2%

Derived importance - Living


71% 78% 75% 79% 75% 84% 89% 91% 84% 81% 89% 92% 65% 70% 51% 82% 49% 77% 84% 82% 87% 85% 85% 62% 85% 66% 77%

31%28% 28% 28% 27% 26%

25% 24%23% 22% 21% 21% 21% 20% 19% 19% 19% 19% 18%

17% 16% 16% 16%15%

14% 14%12%

0%

5%

10%

15%

20%

25%

30%

35%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Germany Correlation


Living satisfaction (year on year)Elements 2009 2010 2011 2016 2018 First year vs 2018

Visa advice 67% 65% 65% 76% 75% 7%Earning money 55% 49% 59% 58% 62% 7%Good place to be 84% 90% 88% 91% 91% 7%Campus buildings 75% 82% 79% 4%Transport links uni 81% 87% 84% 85% 84% 3%Other friends 85% 89% 87% 87% 87% 3%Living cost 82% 80% 82% 86% 85% 2%Eco-friendly attitude 87% 88% 88% 91% 89% 2%Campus environment 88% 90% 89% 2%Good contacts 70% 78% 77% 73% 71% 1%Home friends 85% 85% 86% 84% 85% 0%Transport links 85% 89% 86% 87% 85% 0%International class 81% 81% 0%Safety 92% 92% 93% 90% 92% 0%Sport facilities 82% 80% 82% 84% 82% 0%Social activities 79% 80% 78% 81% 78% -1%Living Overall 85% 80% 82% 84% 84% -2%Host culture 86% 87% 85% 86% 84% -3%Finding accommodation 55% 51% -4%Host friends 69% 72% 72% 67% 65% -5%Social facilities 81% 82% 81% 78% 75% -5%Accommodation quality 87% 84% 84% 85% 82% -5%Worship facilities 82% 73% 76% 80% 77% -5%Financial support 55% 53% 52% 48% 49% -6%Internet access 88% 81% 81% 79% 77% -10%Accommodation cost 77% 68% 68% 70% 66% -11%

Living in this country


Based on your experiences living in this country, how far do you agree or disagree with the following? Question asked to all international and EU 1st year students

31% 33% 39% 42%30% 34%

58% 57%54% 52%

58%58%

9% 8% 7% 5%10% 7%

2% 2% 1% 1% 2% 1%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%


I feel welcome as an EU/international student inthis country

There is a friendly attitude towardsEU/international students at my University (staff

and students)

There is a friendly attitude towardsEU/international students at the city/location

where my University is based (local population)

Agree strongly Agree Disagree Disagree strongly


Wellbeing

Student wellbeing


89% of international students in Germany are happy with their life at

university so far, compared to 91% in the European ISB benchmark (excl. UK & IRE)

50%55%60%65%70%75%80%85%90%95%

100%Happiness

Safety

Home friendsHost friends

Other friends

Germany ISB (11727) Global ISB (160706)

Student wellbeing


Do you ever feel particularly stressed or anxious with your life at this institution?

Do you have any concerns about completing your studies?

17% 52% 23% 8% 16% 53% 23% 8%

34% 31% 20% 15% 39% 28% 20% 13%

Not at all concerned Slightly concerned Somewhat concerned Very concerned Not at all concerned Slightly concerned Somewhat concerned Very concerned

Never Occasionally Quite Often Always Never Occasionally Quite Often Always

Germany (10961) Global ISB (70539)

Germany (10974) Global ISB (70551)


Support experience

Overall satisfaction - Support


Overall, how satisfied are you with the support services at this stage in the year?

2%

3%

9%

14%

74%

73%

15%

10%

Global ISB (153976)

Germany (11072)


Support usage


3%4%

9%10%

13%14%15%16%

25%26%26%

28%28%

34%38%

43%49%49%

52%55%

75%85%

18%17%

33%38%34%

40%26%

20%26%

23%32%

31%40%

35%22%

22%23%

24%26%24%

17%8%

11%29%

44%38%

18%29%

35%34%

24%28%

27%27%

18%23%

22%19%

18%16%

13%14%

5%4%

68%50%

14%14%

35%17%

24%30%

25%23%

15%14%14%

8%18%18%

10%11%

9%9%

3%3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Disability SupportMulti-faith provision

Health CentreCareers Service

Residential AssistantsCounselling

Graduate School**Finance Office

Tutor within Buddy-ProgramPersonal TutorsClubs/Societies

Int'l Office (Faculty)Students' Union (AStA)

Student AdvisoryWelcome Centre

Accommodation OfficeStudent Secretariat/Administration

Examination OfficeIT Support

International OfficeLibrary Service

Catering

Use Aware, not used May be relevant, unsure how to access Not relevant

Support matrix


Inst

itutio

n sa

tisfa

ctio

n (s

orte

d by

% sc

ore)



Disability Adv. (AStA)Welcome Centre

Health CentreGraduate School**

Library ServiceIT support

Student SecretariatInternational Office

Int'l advisor (Faculty)Students' Union (AStA)

Student clubs/societiesMulti-faith provision

Faculty Dep. AdvisorsCentral Examination Office

Student Advice CentrePersonal Buddy

Finance/AccountingDining halls (Mensen)

Psychological CounsellingSUPPORT OVERALL

Career CenterHousing Office

-12% -10% -8% -6% -4% -2% 0% 2% 4% 6% 8% 10% 12%


Benchmarking support



& Ire) +/-SUPPORT AVERAGE 89.9% 91.6% 90.1% -1.7% -0.3%SUPPORT OVERALL 83.7% 88.9% 86.9% -5.2% -3.3%Graduate School** 93.6% 94.1% 93.9% -0.5% -0.4%Disability Adv. (AStA) 96.4% 93.6% 91.0% 2.8% 5.4%Welcome Centre 95.2% 95.2% 95.2% 0.0% 0.0%Student clubs/societies 90.8% 92.8% 91.9% -2.0% -1.0%IT support 93.1% 93.7% 93.7% -0.6% -0.6%International Office 92.0% 92.3% 93.1% -0.4% -1.2%Health Centre 94.5% 89.9% 88.3% 4.6% 6.2%Finance/Accounting 87.9% 89.7% 92.0% -1.8% -4.2%Student Secretariat 92.4% 92.3% 92.3% 0.1% 0.1%Students' Union (AStA) 90.9% 93.7% 92.4% -2.8% -1.5%Career Center 82.5% 87.3% 82.7% -4.7% -0.2%Student Advice Centre 89.4% 92.8% 91.1% -3.4% -1.7%Dining halls (Mensen) 86.5% 82.9% 84.2% 3.6% 2.2%Int'l advisor (Faculty) 91.7% 93.3% 93.3% -1.6% -1.6%Faculty Dep. Advisors 90.5% 93.2% 91.3% -2.6% -0.8%Central Examination Office 89.6% 89.6% 89.6% 0.0% 0.0%Library Service 93.5% 95.4% 94.5% -1.9% -1.0%Personal Buddy 87.9% 87.9% 87.9% 0.0% 0.0%Multi-faith provision 90.5% 94.4% 91.9% -3.9% -1.4%Psychological Counselling 85.1% 89.6% 86.9% -4.5% -1.8%Housing Office 73.3% 84.0% 77.1% -10.7% -3.8%

Derived importance - Support


90% 83% 94% 92% 84% 71% 90% 92% 92% 84% 87% 91% 91% 95% 86% 93% 87% 89% 93% 94% 91% 92%

35% 34%31%

25% 25% 25% 25%23% 22% 22% 21% 20% 20% 19% 19% 19% 18% 18% 18%

14% 14% 13%

0%

5%

10%

15%

20%

25%

30%

35%

40%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Germany Correlation


Support satisfaction (year on year)



Careers Service 60% 78% 82% 87% 84% 24%

Student Advisory 77% 82% 83% 89% 90% 12%


Support Overall 75% 81% 81% 86% 83% 8%

Disability Support 86% 92% 91% 94% 7%

Students' Union (AStA) 84% 88% 90% 92% 91% 7%

Examination Office 80% 88% 87% 7%

International Office 86% 86% 89% 93% 92% 6%

Int'l Office (Faculty) 86% 87% 89% 91% 91% 5%

Catering 82% 86% 83% 87% 86% 5%

Graduate School** 90% 93% 93% 94% 94% 4%

Health Centre 89% 91% 90% 91% 92% 2%

Student Secretariat/Administration 90% 92% 92% 2%

IT Support 91% 90% 92% 94% 93% 2%

Tutor within Buddy-Program 86% 87% 1%

Welcome Centre 94% 95% 1%

Clubs/Societies 92% 91% 92% 93% 92% 0%

Counselling 85% 80% 81% 86% 84% -1%

Personal Tutors 90% 89% -1%

Multi-faith provision 93% 90% 87% 92% 90% -3%

Accommodation Office 76% 75% 70% 77% 71% -5%


Careers and Future plans

Do you feel well prepared for career goals?


How well has your experience prepared you for your career goals? (final year only)

10%

26%

41%

22%

8%

25%

42%

25%

9%

27%

42%

22%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

Not well Moderately well Well Very well

Germany (3813) Global ISB (16173) Europe ISB (excl. UK & Ire) (6151)

Future plans and career prospects


42% of internat. students are planning on entering employment

32% of internat. students are planning on doing further study

62% (60%) are satisfied with the career advice from academic staff

71% (72%) are satisfied that their course will help them to get a good job

71% (73%) are satisfied with making good contacts for the future

24% of internat. students are planning on going travelling, or are undecided

Germany ISB (14,115)Europe ISB excl. UK & IRE (43,436)

What would make you leave your host country?


7%

7%

14%

18%

18%

18%

19%

25%

30%

31%

31%

32%

33%

39%

9%

8%

18%

26%

20%

18%

25%

23%

32%

28%

37%

23%

35%

32%

Other

Lack of information regarding Master or Doctoral studies

Lack of suitable Master or Doctoral courses available

Cost of living

Lack of job opportunities for your partner

Earning potential

Lack of information on the job market

Work permit restrictions

Language barrier

Family commitments in my home country

No suitable jobs available in my chosen career

Visa restrictions

Employers are not interested in foreign candidates

Feeling unwelcome as a foreigner

European ISB (34840) Germany (10136)