INTERNATIONAL INFORMATION MANAGEMENT

MD823September 12, 2005

Topics for Tonight• Welcome!

– Class introductions and objectives• Course Overview

– Preview of core issues and themes for the semester• Realities of global information management—people + policy +

security + risk + technology• Role of policy and regulation – national and regional differences • Security threats and the tension between security and privacy• Emerging, debated and proven technologies• National and regional comparison in how countries stack up in

terms of adopting and deploying new information technologies– Overview of course schedule, readings and assignments

• Country assignments tonight—you will research and report on your assigned country throughout the semester

• Regional group interaction and questions on assignments– Wrap up

Challenges of Information Management in a Networked & Global Economy

• Essential management information already ubiquitous and growing exponentially in the typical organization

• Increasingly delivered in digital form and theoretically available to all authorized parties (sometimes beyond that through security lapses)– Difficult/impossible to protect and control

• Information infrastructure typically outside of national boundaries– Internet, Wireless Networks– Yet information distribution, storage and access (and sometimes

content) is often subject to both national regulation and international standards

• This all requires up-to-date understanding of the larger global context within which all types of enterprise information must be managed today

Global Information Access And Infrastructure Remains Uneven

• Average OECD country has • 11 times the per capita income of a typical South

Asian country

• 40 times as many computers

• 146 times the number of mobile phones

• 1036 times the number of Internet hosts

Green= Most Highly Connected Areas (Most Internet Nodes)

Availability of Internet Hosts/Capita

But Internet Access Is Spreading..

What countries currently have the most Internet users? (Rank in the top 15 worldwide)

Source: Computer Industry Almanac

Top 15 Countries in Internet UsageYear-end

2004:

1. U.S. 185,550 19.86

2. China 99,800 10.68

3. Japan 78,050 8.35

4. Germany 41,880 4.48

5. India 36,970 3.96

6. UK 33,110 3.54

7. South Korea 31,670 3.39

8. Italy 25,530 2.73

9. France 25,470 2.73

10. Brazil 22,320 2.39

11. Russia 21,230 2.27

12. Canada 20,450 2.19

13. Mexico 13,880 1.49

14. Spain 13,440 1.44

15. Australia 13,010 1.39

Top 15 Countries 662,360 70.88Worldwide Total 934,480 100

Internet Users (#K) Share %

Reflected in the Online Population by Language

And In How Online Content Has Shifted (Web Sites By Language—1999)

English

Japanese

GermanSpanish Unspecified

Web Sites by Language -- 2004

Unspecified

Future Trends: 2010 Projections

USA Worldwide1. 250M Internet users Over 1.8B Internet users

2. Over 200M PCs in use Over 1.4B PCs in use

3. 60% of workers use PCs at 20% of workers use PCs

home and at work at home and at work

4. Over 450M mobile web Over 2.5B mobile web

devices in use devices in use

Source: eTForecasts

0

1,000

2,000

3,000

4,000

5,000

6,000

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Source: IDC 2004, GRO estimates

Communicating Devices: Millions Installed

Mobile Entertainment VoIP sets Industrial/AutoToys/Appliances

Computers

Outward Expansion

Core Themes for the Semester • Strategies and Potential Benefits (and Risks) of

“Going Global” For All Types of Companies• Information Security and Risk• Balancing Privacy and Security• Patents and IP Protection

– International Standards and competitive advantage

• Smart Cards in Information Management• Digital Rights Management• 3G and Worldwide Wireless• Country and Regional Information Infrastructure

The Role of National Policy and Economy in Information

Management Decision Making

• Policy and regulatory environments

• Privacy and IP protection requirements

• Internet and wireless deployment and security

• Support for new projects and product initiatives

• Market and workforce levels

Re-Defining the Global Corporation

• What does it take to “go global”?• Measuring returns for the enterprise

– Role of the web and wireless communications– Need for localization and local presence– Measuring risk and ROI

• The impact on information management• of global connectivity, offshoring and the

push to reach global markets--virtually

-2

0

2

4

6

8

10

12

14

16

($5,000) $5,000 $15,000 $25,000 $35,000 $45,000

GDP per Capita

Co

lleg

e E

nro

llm

en

t (M

) Talent vs. Labor Costs

Source: IDC Galaxy database and UNESCO statistics, 2004

Each marker represents one of 57 countries

The Offshoring Pool

-2

0

2

4

6

8

10

12

14

16

-$5,000 $5,000 $15,000 $25,000 $35,000 $45,000

GDP per Capita

Co

lleg

e E

nro

llm

en

t (M

)

25% more college students

The Offshoring Flow

Information Security and Risk• Who is managing the security of enterprise

information in the global environment?– What trade-offs are they making?– Does that reflect best practices or best guesses?– What are the most serious information security risks for

the “average” corporation• Role of the US & other governments in enhancing

information security– Impact on the private sector and the individual

• Guidelines for information risk assessment, security best practices and policies

Can Privacy Survive in an Insecure, Networked World?

• How important is privacy?– What makes privacy an information management issue?

• Balance between individual privacy and external threats– Who sets the boundaries?– Private sector stakes– Government roles and responsibilities– Can voluntary standards protect privacy?

• International differences: cultural and regulatory– Global Privacy Seminar on October 17

• Privacy “hot spots” and issues by country

Intellectual Property Protection, Patents and Standards

• Understanding the patent process and its limits internationally– What are the boundaries of IP protection?– Pros and cons of aggressive patenting– Who makes the most from patents

• International differences in patent policy and enforcement

• International standards as competitive tools

Smart Cards: A Old Technology--With New Relevance?

• International smart card technology foundations and advances

• Where in the world smart cards have succeeded to date

• New smart card roles in identity management, biometrics, wireless communications, data protection, and security

• Business drivers for smart card adoption worldwide

Digital Rights Management and Information Piracy

• Evaluating DRM technology and its implications• Boundaries of individual and institutional

ownership– Is digital “fair use” an oxymoron?

– Enforcement at the individual level• Your gadgets are watching you

• DRM deployment worldwide– Legal and policy issues

Worldwide Wireless• Wireless adoption and 3G fundamentals• Regional differences and adoption rates• Mobile Commerce: applications and business

models from region to region• Will mobile information and data overtake the

Internet?– Why regional differences persist and how they will

influence the future of information management

Demographics

Globalization Policy

Economy Technology

Macroeconomic Shifts

Software: still dealing with complexity; pockets of growth

Services: price pressure, projects giving way to outsourcing

Telecom: wireless, wireless, wireless

Servers: consolidation, major swap-out ahead

PCs: price wars, desktop replacement, saturation

Sector Outlook

Yesterday’s Network

Today’s Network

Information Management Stakeholders • Governments

– National, regional

• Policy groups• Infrastructure providers

– Telcos, networks, IT giants

• Corporations• Communities• Citizens, consumers

We Are All Stakeholders in International Information Management—From Policy Issues to Enterprise and Personal Best Practices